Rated 2 out of 5 by EZD92 Not our cup of tea
We arrived early and they said they would call us when room was ready. No call. Very chic, modern design that does not flow well. Very small room. Shower would not shut. Toilet ran unless one fiddled with the lever. Cheeseburger was €27 (~$37) - are you kidding? A bit out of the way for the rates charged - way overpriced. Would suggest elsewhere. Concierge very nice and helpful though.
July 17, 2014
Rated 5 out of 5 by rubypearl Convenient, comfortable, friendly staff
Perfect hotel for our 3 nights in Paris before embarking on our river cruise. Very clean, comfortable, friendly staff, perfect location. The concierges were exceptionally friendly and helpful especially marko, Bruno and Thomas. So were Milton and Tiago. We would stay here again any time we were in Paris.
July 11, 2014
Rated 5 out of 5 by gk10 Perfect Location
Right next to the opera house, Galeries Lafayette, and walking distance to amazing shops. Great stay
July 12, 2014
Rated 4 out of 5 by valentina2 W PARIS/OPERA GREAT LOCATION
I loved this hotel. We wish the lobby were more dramatic, but overall very comfy even for a mom with child traveling alone. The staff was very kind, other then one instance where they couldn't understand me over the phone. Good food, and I'd stay longer if I could !
July 11, 2014
Rated 5 out of 5 by Jeff0704 Simply Outstanding
We have visited Paris several times, and stayed at different hotels. This hotel has many advantages: It is ideally located in the center of all activities. The room was clean, with nice amenities. The staff is very friendly and efficient. The warmth of the staff, particularly Customer Relations manager (Ms. CR) and the General Manager (Mr. CM), and their genuine interest in the guests is exceptional. We were glad to be there to celebrate an important occasion, and look forward coming back. Thanks for great hospitality.
July 4, 2014
Rated 5 out of 5 by JournalJim Perfectly located
The only downside of the W in Paris is that most taxi drivers were unfamiliar with the hotel, or even with the Apple store. However, they all knew Place de L'Opera so that was no problem.
The bed, the shower, the soundproofing and everything else was stellar.
The lighting, however, leaves some work, as it was difficult to figure out how to turn on or off certain fixtures. But that was a small inconvenience to an otherwise superb experience.
July 4, 2014
Rated 5 out of 5 by ppress Thanks for the wonderful stay
It was a perfect stay for my daughter's birthday. The little extra attentiveness of all the staff was very much appreciated!
Our room was very spacious and ready for us in no time at all.
We'll definitely be back again!
July 3, 2014
Rated 4 out of 5 Overall is good
Great location. The staff is attentive comparing to other five stars hotels that I've stayed in Paris before. Room are pretty small but functional. Great view for my room but I wasn't expect loud music from the disco directly opposite the hotel property. Wish your staff should have addressed to hotel guests if they are facing the Opera.
July 1, 2014