Rated 5 out of 5 by Jazzilike This hotel makes you feel very comfortable
We had a wonderful stay, helpful staff, clean rooms, comfortable bed, adequate amenities.
January 1, 2013
Rated 4 out of 5 by JohnnyC High Service Level
Great support at reservation. Fancy and cozy suite room and lobby. My daughter loves it.
April 14, 2013
Rated 4 out of 5 by KennethKristy Good hotel to stay
Conveniently located. Good staff services. Proactive to offer excellent service.
December 9, 2012
Rated 5 out of 5 by Susanna Excellent
I highly recommend this hotel as I always love W hotels. Great location!
June 25, 2012
Rated 5 out of 5 by angela8 this hotel is really cool!
regarding location, decoration,services ,they are all above standard!
July 13, 2013
Rated 5 out of 5 by dshum Terrific Experience at W Taipei!
A total new experience with W!
November 4, 2013
Rated 5 out of 5 by RAT2 This hotel is expensive but has it all
Wonderful time, great hotel. Never thought it a hotel could be so nice.
November 23, 2011
Rated 5 out of 5 by Tananthony hi
i hate the pool.. it is not even a proper swimming pool for swimming..
April 22, 2013
Rated 4 out of 5 by T888 Disappointed with the sane elevator to rooms and 31st floor Chinese restaurant
Please make a separate elevator for the top floor Chinese restaurant.
January 7, 2013
Rated 5 out of 5 by AKUM Can't beat this hotel
Excellent breakfast, view and comfort. Very trendy and nice staff.
June 22, 2013
Rated 4 out of 5 by jia3213 The Wow experience
The service by the staff were exceptionally good and polite
August 28, 2013
Rated 4 out of 5 by janssen77 Contemporary Hotel in Great Location
Suited for all travellers and staff displayed superb service level.
December 25, 2011
Rated 5 out of 5 This hotel located in nice location with very good facility
This is excellent hotel and even the best in taipei.
August 31, 2013
Rated 4 out of 5 by KC1976 Clean and Comfortable
Room was clean and the bed provided was very comfortable
April 24, 2013
Rated 5 out of 5 by ttsteve Best Features
Poolside, and Woodbar, warm and friendly atmosphere !
June 3, 2013
Rated 5 out of 5 by MICE Service
Most of the staff were courteous and helpful.
August 20, 2013
Rated 5 out of 5 by bl852 good
nothing more to say, what else to say but nothing
June 13, 2013
Rated 2 out of 5 by smartal Good rooms and location. some staff attitude need to be improved
some staff attitude need to be improved
September 2, 2013
Rated 4 out of 5 by stevehkg New Year time at W
Efficient,Nice hotel for new year celebration
January 3, 2013
Rated 4 out of 5 by Hihi Hihi
Nice room and pool
April 16, 2013
Rated 5 out of 5 by w12345 great staff
trendy decor. central to downtown, upscale
January 11, 2013
Rated 5 out of 5 by Worlder Fantastic
Great hotel, very modern, great staff
January 29, 2013
Rated 5 out of 5 Everything is perfect
Friendly and helpful staffs
August 28, 2013
Rated 5 out of 5 by at01 w taipei
nice. great. fantastic. wonderful
May 15, 2013
Rated 5 out of 5 by gtf4ever Wondeful View Wonderful Service
All the staff are very caring
May 6, 2013
Rated 4 out of 5 by scullyslf Good and Modern Hotel
Good staff, contemp design
May 2, 2013
Rated 5 out of 5 by Ricardo Nice feathure
your Staff were very nice
May 27, 2013
Rated 5 out of 5 by ThreeWong Great staff and welcome desk
I booked a suite with my family and 1.5 year old for 2 nights. Given my baby's schedule, we stayed at the room a lot which is why we booked a suite. It was spacious with great hardware like sound system (although it takes some learning curve to master it). Unfortunately the guest toilet has very strong smell of smoke. I climbed up to look at the ceiling and discovered a lighter. I am allergic to smell of cigarette so I always book non-smoking when I travel. Therefore, I was very surprise. I waited a day and hope the smell would go away but it did not. I called Jessica, the manager in the reservation team (I booked directly with W Taipei) and immediately escalated my case to the welcome desk manager, Kevin. Both of them dropped by at different point of my stay (by the pool, in my room) and within 2 hours, they arranged another suite (an upgrade) for me. For me, I think they have been very professional and put their minds to how to make my stay more pleasant. I am also impressed by how the team were putting their full effort in damage control (e.g. forming an investigation team). Apart from that, the pool is great for baby (one side is shallow water). Location is great - you are in the mall in 2 min after walk out from the room. I will definitely come back to W Taipei.
August 5, 2013
Rated 5 out of 5 by LorenzP Absolutely the N.1 in Taipei
I am travelling for business pinging regularly few cities -- Singapore, Shanghai, Taipei, Seoul, Tokyo, San Francisco, Chicago, Milan, London and Munich... In Taipei I am staying regularly at W Taipei. This is a unique location Worldwide -- from the beginning to the end! Let's starting for the... elevevator! As soon you get in the elevator you feel the "scent" (unique scent..) of W Hotel.The elevator is open to the 10th floor and the lobby and lounge give you a feel of being in the "right place". Beatifull people, fantatisc lounge and increadible pool. Very relaxing.
The hotel is fancy, but very practical. The Fitness center is one of the best WW. The service is great and they are trying to upgrade me all the time is possible. If I get a suite... it is heaven!! The suite are increadible for space and features. They are also very usefull for have meeting with collegues or just get a cofee/tee with friends. The Bliss products are great. Location is number 1 in Taipei (close to 101 and several shopping mall and bank). Breakfast in outstanding for service and quality of food and you can find couple, family and business table if you ask for it. I did not try the spa yet... In short this is the best of the best compared with many of the hotels in other cities and absolutely "the N. 1" in Taipei.
March 21, 2013
Rated 4 out of 5 by pawt2012 Gorgeous hotel
I have stayed here about half a dozen times, each time upgraded to a spacious Marvelous Suite with gorgeous city views. Some of the upgrades were complimentary platinum upgrade and some used suite upgrade certificates, the overall success was 100%. The hotel in a great location directly above the MRT City Hall station, offers what I consider the best views, facilities, and top service in Taipei. Definitely 5 star.
Unfortunately, the over 1000 sq. ft. suites with fantastic views apparently attract a lot of younger people to hold private parties. Every single stay the suite was filled with either cigarette or grass smells or alcohol smells or both, mixed with the strong odors of detergent used to clean the room. This experience was amazingly also 100%.
I have also heard from the children of some friends in Taipei that their friends have rented the suite and then let a dozen or more others to go in for partying.
The staff are always very pleasant and helpful, but the check in process has been slow most of the times. Some of the extraordinary delays appear to be related to the time the counter agent trying to find a specific suite for upgrade.
Overall a great hotel on an excellent location. Hopefully there can be some serious consideration of the tradeoff of profit versus quality in managing the rental of the suites.
December 7, 2012