Rated 5 out of 5 by nchan1688 Excellent location, extraordinary service
I had a 3 night stay in Taipei with my family of 4, 2 of which are under the age of 5. We picked the W Hotel because it is conveniently located above the Taipei City Hall MRT station, not to mention that there's a shopping mall underneath.
The hotel has a very modern and chic feel and offers a very different vibe. The lobby is located on the 10th floor and offers very convenient access (less than a 15 second walk) to the checkin counters and elevators to the room. In addition, the buffet restaurant is also located near the elevators, which was very convenient when travelling to and from the room with little children.
The room itself was nicely decorated, clean, and comfortable with amenities you'd expect from a 5 star hotel. Love the fact that as an SPG member you get free Wi-Fi access around the hotel which was useful for us in using the Internet to plan our way around Taipei.
Lastly I'd like to comment on the exceptional service. Everybody on the staff that we encountered, whether in the hallways, at the restaurant, or at the reception/concierge counters were extremely courteous, polite, and made us all feel very welcome. Normally, this is something I don't really remember, but even after we departed Taipei, my wife and I recounted to others how great the service was. When our 3 year old was acting fussy on the way out of the hotel, a staff member noticed and asked if we'd like to borrow a stroller to use for the duration of our stay. That attention to customers and their needs is what makes the entire experience very memorable.
I highly recommend this hotel, and we'd gladly stay here again the next time we are in Taipei.
January 16, 2013
Rated 5 out of 5 by sumkai Check-in
CHeck-in took a little longer time than I expected but the greeting card and the complimentary items at night to celebrate our newly wed expected my expectation by your FO staff Maggie. I'd love to stay a few more nights to enjoy the facilities next time.
January 12, 2013
Rated 5 out of 5 by w12345 great staff
trendy decor. central to downtown, upscale
January 11, 2013
Rated 2 out of 5 by RayHongKong Has theme, but lack of details
Stayed in Marvellous suite. Staff is polite and friendly. Big space, However, hardware wise failed. Accessories lack of details to produce comforting experience. Sharp door and towel handles cause pain, edgy desk whose corners already broken, long and uncomfortable sofas, small hand washing basin, and splashing everywhere water faucets. All these show that design of this hotel misses the core very badly. Why I chose this hotel was mainly the location, hotel supposed to be good, and in shopping area.
January 10, 2013
Rated 4 out of 5 good location
hotel is in a good location but not easy to access from hotel room to parking lot. location of swimming pool is not good either.
January 10, 2013
Rated 4 out of 5 by CHCH Room Clealiness
There is a stale smell in the room. Perhaps you can place air freshener or aromatherapy incense in the room for compliementery use by guests.
January 7, 2013
Rated 5 out of 5 by yaksha98 Exemplary service
Unfortunately I arrived at the W Taipei with a bad cold and a fever - upon check-in Maggie at reception noticed and sent a tray of hot water, lemon, honey and orange juice to the room.
Truly wonderful service!
The Whatever/Whenever service was also fantastic, bringing an icepack later that evening.
Despite the illness, I had a very memorable stay at the W Taipei and will surely be back, hopefully sans illness!
January 7, 2013
Rated 4 out of 5 by T888 Disappointed with the sane elevator to rooms and 31st floor Chinese restaurant
Please make a separate elevator for the top floor Chinese restaurant.
January 7, 2013
Rated 5 out of 5 by Edkhwong Lost n Found
It had been my most memorable stay at W Taipei the past weekend. First left my passport wallet in the taxi. Staffs at G/F concierge really helpful on checking the CCTV then asked the taxi driver to return to the hotel for further searching of the wallet. By the time we were filing the report at the police station, W staffs searched the entire trunk and underneath the seats. Too bad they came up with the wallet, so we would definitely be staying at W for longer period.
Second, the housekeeping staffs found my unpacked iPod on the bedside table after we checked out in the morning. We really appreciate your staffs integrity and honesty. W hotel is always on our highest priority hotel list in the future.
Thanks and regards,
January 7, 2013
Rated 5 out of 5 by Aeronic Great hotel!
W Hotel Taipei is one of the best hotels I've stayed so far of the SPG hotels.
Beautifully decorated, very chic and modern.
Most impressive is the toilet which provides a fully automated toilet bowl making me feel like I was back in Japan, really nice.
However, there were still slight disappointments during my stay. One of which was that the swimming pool was closed as I have been anticipating to use this swimming pool. Another thing that I had to pick on was that the room's kettle could be better situated or "wired" such that it's easier to use.
Last but not least, I must commend the staff of W Taipei. They were really warm and friendly. Before we even reached the doorstep of the hotel, two staff already came to us seeing us dragging our luggage and helped us with the luggage as well as lead us to check in.
The Whatever, Whenever service was also fantastic as I had requested for paper bags and more tea which were all given to promptly.
Kudos to the service level for W Hotel Taipei and I thank you for the great stay!
January 4, 2013
Rated 5 out of 5 by ANNABELLETAP Wonderful Wow Hotel
W Hotel is the best location in Taipei and of course its Wonderful staff definitely added to our Wonderful stay!!
January 3, 2013
Rated 4 out of 5 by LukeHK Helpful staff
Rebeca at the welome desk has been particularly helpful. We have altered our travel arrangement many times and she has done everythng to accommodate our wishes. Thank you Rebeca ！
However, we found the contact with Whatever quite annoying. We have never got a straight answer.
January 3, 2013
Rated 4 out of 5 by stevehkg New Year time at W
Efficient,Nice hotel for new year celebration
January 3, 2013
Rated 4 out of 5 by samemail Improvement Required for Breakfast Service
variety was good but quality of food was so so; services staff not well trained and arrangement for seating was not good.
January 3, 2013
Rated 5 out of 5 by Jazzilike This hotel makes you feel very comfortable
We had a wonderful stay, helpful staff, clean rooms, comfortable bed, adequate amenities.
January 1, 2013
Rated 5 out of 5 by LuckyCo Excellent Service
W hotel has impressed me as one of the best hotels I have ever stayed in. The staff are friendly and their service is personal and thoughtful. The staff at the concierge and cafe have all walked an extra mile to serve their customers!! They are not just doing their jobs!! They show respect at what they are doing! I will surely stay at W each time when I go to Taipei!! I have stayed at W Taipei for more than three times and their service has been consistently high!! Well done!
December 31, 2012
Rated 4 out of 5 by brentS great deco
a very modern yet comfortable room.
however, the only downside is that you need to switch elevator from lobby to guest room and vice versa.
December 30, 2012
Rated 5 out of 5 by Michael23 Incredible Hotel- No other words can describe it!!!
First of all, the location is incredible for shopping. It is at the center of everything with a complete mall within the building as well. The service was beyond reproach. We felt like we were special guests of the owner. Every wish was catered to. We returned from shopping after the hotel restaurants closed so we enjoyed dinner in our room. It took 30 minues from phone call to knock on the door with our order and everything was perfect. They offer the complete menu 24 hours a day. The T-Bone was so thick and perfectly cooked, the shrimp, sauteed mushrooms and creamy spinich were also incredible, but the deserts OMG, they made our day then we had the concierge set us up with a massage at a local respectable place at midnight after we were done eating. We were bent on seeing and doing everything before departing for home the next afternoon.The inside of the hotel made us feel like we were wisked off to some far away paradise. I have never been so amazed at the room let alone the hallways as to take a picture, but seeign is believing. You absolutely have to stay in this hotel. They had models taking pictures and special shows...just too much to describe.
December 29, 2012
Rated 5 out of 5 by KenK Only one cons of W Taipei
I enjoyed staying W Taipei from 17th to 19th Dec. Room was upgraded to Sweet room and I was impressed because it was well organized design and great space.
The only one cons was bowl in Restroom. The faucet outlet is out of center of bowl and it was in the edge, so when I wash hands water went easy to notoriously off the bowl and spreded around bowl.
I have to clean water every time after washing hands and it was made me exasperate.
I think it is very good design, but good design must be a good for user.
Hope it will be remediated in near future.
December 20, 2012
Rated 4 out of 5 by Pedigreebull Hotel with a buzz
Without a doubt, this hotel has a buzz, in the main entrance level, at the lobby on the 10F, in the gym, at the pool, at the bar, you name it. If you are looking for a quiet break, the only quiet you will get is in the room. Everywhere else has an energy about it....good and bad, depending on your needs and your interest. Personally, it works for me because there enough of the quiet when and where I need it e.g. at the gym and the restaurants on the upper level.
But other comments....there must be something right missing, right? In the past, there was an option of different types of pillows in the room (you could call for the type of pillow you fancy based on a pillow ‘menu’) but this has been withdrawn with nothing to replace this great feature. Also, in the past, they would offer a little fruit basket together with a few chocolates in a champagne glass. This has been replaced with 3 test tube looking containers containing M&M candies and nuts. This is funky looking but definitely not for me....if cost is a consideration, hotel should offer guests option of fruits or candies. Not everyone fancies candies /nuts. Fruits are a healthy and harmless option.
Next is the liquid soap. When one bottle is half used, for goodness sake provide an additional new bottle. Otherwise, for people like me who showers twice a day, I run out of soap in the morning…..
Newspaper as well….please ask when checking in what is the preferred newspaper…not everyone reads International Herald Tribune (yawn).
One of the more expensive hotels around but great all round hotel otherwise!
December 15, 2012
Rated 4 out of 5 by KennethKristy Good hotel to stay
Conveniently located. Good staff services. Proactive to offer excellent service.
December 9, 2012
Rated 5 out of 5 by BusinessTraveler10122 Great Hotel
My experience at this W was top notch. The facilities were very nice, what you would expect from a W. The gym was surprisingly big and functional. Most hotel "gyms" are pretty much a couple of treadmills and an old bowflex machine. It was a nice surprise to have a full working gym and equipment.
The Kitchen Table restaurant was very, very nice. I loved the motif and was also a buffet style, but the rare buffet with excellent options and very flavorful food.
The thing that really stood out however was the staff. I do a lot of business travel and I think, overall Taiwan has some of the world's best service in general. However, that is no reason not to give this particular staff an enthusiastic thumbs up. VERY attentive, VERY helpful/willing to go the extra mile and great attitude across the board.
The only thing at all I could mention as a potential improvement is the amount of space available for a quiet impromptu meeting, or a place to work with colleagues. This hotel has tons of private rooms, but they are not open to the general public without prior booking. The "Wired" area was quite small, and while it did have a nice little conference room attached, if anyone was in there, you were pretty much out of luck for a place to work with others.
December 9, 2012
Rated 5 out of 5 by FY777 Fabulous Fabulous Room
Great Location in heart of Taipei. Train station beside the hotel. Well-connected to shopping malls. short distance to Taipei 101. Great service. Most importantly rooms are modern and clean. will be back soon.
December 8, 2012
Rated 4 out of 5 by pawt2012 Gorgeous hotel
I have stayed here about half a dozen times, each time upgraded to a spacious Marvelous Suite with gorgeous city views. Some of the upgrades were complimentary platinum upgrade and some used suite upgrade certificates, the overall success was 100%. The hotel in a great location directly above the MRT City Hall station, offers what I consider the best views, facilities, and top service in Taipei. Definitely 5 star.
Unfortunately, the over 1000 sq. ft. suites with fantastic views apparently attract a lot of younger people to hold private parties. Every single stay the suite was filled with either cigarette or grass smells or alcohol smells or both, mixed with the strong odors of detergent used to clean the room. This experience was amazingly also 100%.
I have also heard from the children of some friends in Taipei that their friends have rented the suite and then let a dozen or more others to go in for partying.
The staff are always very pleasant and helpful, but the check in process has been slow most of the times. Some of the extraordinary delays appear to be related to the time the counter agent trying to find a specific suite for upgrade.
Overall a great hotel on an excellent location. Hopefully there can be some serious consideration of the tradeoff of profit versus quality in managing the rental of the suites.
December 7, 2012
Rated 5 out of 5 by Amy0330 Great fitness facilitises
best hotel fitness suite i have ever seen. outstanding 3 temperature baths and great steam and sauna. awesome array of fitness machines and weights. we would come back for this alone, it was so much better than what you get elsewhere.
rooms were great.
December 5, 2012
Rated 5 out of 5 by Asiancabincrew The staff at W Taipei are genuinely pleasant and very professional.
The purpose of this this stay was to celebrate my mom's 70th birthday and her first time in Taipei. The hotel has met her expectations, and she enjoyed her stay immensely. Although my family tried three times to reach our room with no avail, the hotel switch board was so busy that they got a continuous busy tone. But the staff offered to correct the problem, and Sacchi was very genuine and sincere to address this issue.
December 3, 2012
Rated 4 out of 5 by paul8lam Average, at this level of price and management.
Electric kettles need immediate attention as it's completely useless - takes 20 mins to complete boiling water. Air con temp control is fuzzy to use - at 24 degree it fans out cool air but if you feel a bit chilly and bring it up to 25, it turns to heater mode.
December 3, 2012
Rated 5 out of 5 by Shirty88 Excellent Experience
I had been recommended several times and was not disappointed. The room was brilliant and the customer service fantastic. I would 100% recommend this hotel and will certainly go back.
December 3, 2012
Rated 5 out of 5 by Anonymous123 One of the Best W hotels
W Taipei is one of the best W hotels around. The staff is consistently providing great service. On this past stay I had several reservations made with no problem. I would highly recommended this place if you don't mind spend a little extra. The location, facilities, and staff make it a great choice.
December 1, 2012
Rated 5 out of 5 by Asyuen Simply the best hotel in Taipei
W Taipei is the best hotel I have tried in Taipei. I honestly cannot find any faults with the hotel. The location is great and the staff members are friendly & helpful. The room and the facilities are both beyond my expectation. It's not just a hip hotel, everything is also functional and well thought out.
November 29, 2012