Rated 5 out of 5 by Comer Great hotel in center location of taipei
I have stayed many times and days in W hotel for the past 2 years. They never fail my expectation for the service i would like to see.I believe during my recent past stays , the reception at 10th floor sound more friendly than last year's. The best service team that i think they deserved an excellent compliments is from ground floor concierge who give a great help on luggage and getting a cab and help for whereabout. I do not see any unwilling facial expression to explain more to me. Beside that, is the restaurant staffs at 10 floor who is very friendly and attentive to the request. Overall, the service from the hotel is great, friendly and sincerely to do the best. Good luck and keep it up!
May 5, 2013
Rated 4 out of 5 by SEEE SEEE
(1) Attentive staff helped up in our requirement
(2) Perfect location for leisure and dining
(3) Good recognition of SPG member
Things need to be improved:
(1) I am expecting an impressive lobby for SPG 6 category hotel. First floor is way too empty/ simple and 10th floor is too small (only few chairs are available)
(2) Rooms are too dark for reading
(3) Personally; I cannot accept an see through bathroom on certain room category
November 25, 2013
Rated 4 out of 5 by ChrisNick Nice and funky, but misses some points
To be clear, this is a very good hotel, but for the rate, there were a few misses:
1. No turn down service
2. Housekeeping didn't tidy up the place adequately - ironing board left out instead of putting back into cupboard.
The design, whilst funky, misses on the ergonomics, particularly the bath counter. The sink is too low (lower than waist height, which means you need to bed down considerably) and doesn't work for right handers due to the tap design and location (OK, this is good for lefthanders). The shaving mirro is off to the side, so you can't shave and wash your blade at the same time. And the dresser is off to the side of the mirror, so you can't do your hair / makeup while seated. Highly odd.
January 17, 2013
Rated 5 out of 5 by Elvisthong69 The best W in Asia
I has been stay in W Taipei for more then 15 night this year with the coming 5 night stay on 25 October, one of the reason I choose W Taipei is because of the hotels has exceed the Whenever and Whatever expectation and I can feel the warmest welcome and great service when instep into the hotel, as platinum guest I feel well receive and recognize in this hotel.
The locations is fantastic and the food in Kitchen table is fantastic.
This is first SPG hotel meet all my requirement since first visit.,
I am definitely will stay in W Taipei as long as I am in Taipei for my business trip.
October 19, 2012
Rated 5 out of 5 by MM14 WOW! Amazing Service and Great Hotel
I stay more than 100 nights each year in Starwood hotels across all of the brands. This W is the best overall service level I have experienced. It started with the pickup service at the airport and upon my arrival to the hotel Ms. Hsu (W Insider) greeted me at the car and arranged check-in in my room to avoid a wait. I was given a beautiful upgrade and made to feel like a VIP.
Every detail of service across the entire staff was first class! Whoever is managing this hotel should be proud of this staff! Oh, did I mention the facilities are great, the location is great. 10/10!!
June 1, 2013
Rated 5 out of 5 by Babygold Best hotel ever!
Everything is just perfect! Nothing to think of to be improved. We will definitely recommend W hotels!
December 9, 2013
Rated 5 out of 5 by jenstar 1st Stay
This was my first stay at a W and I thoroughly enjoyed the experience. Thank you.
December 8, 2013
Rated 5 out of 5 by konstanza A very pleasant stay - every second!
My second time with W Taipei on a weekend getaway, got a corner room with an extravagant 270-degree view! AWAY spa is revitalising as expected. Great choices for breakfast - the Hsinchu rice vermicelli and waffle are my favourites!! Gym is one of the best I have seen in hotels and I wish I could spend more time in every corner of the hotel. Not to mention - the staff are all very friendly and helpful. Just one comment on the rooms - if you can have docks or connection cords for other devices to use your great sound systems then it would just be perfect!
September 2, 2013
Rated 4 out of 5 by SnowFlakenNov13 Respect your guests' privacy.
Overall, the hotel staff react swiftly to guest's request which is good. Just one question for W-Hotel Management; why do front desk put an external telephone call to your guest's room at 1.15am without checking with your guest whether they wanted to take the call?
November 30, 2013
Rated 5 out of 5 by Shirty88 Excellent Experience
I had been recommended several times and was not disappointed. The room was brilliant and the customer service fantastic. I would 100% recommend this hotel and will certainly go back.
December 3, 2012
Rated 3 out of 5 by Cathy1030 Good location but poor service
Location and in-room amenities are good. But, the service and facilities are not upto standard. No one open the front door while we are carrying luggage and the door is quite heavy.
At check-in counter, no one explain the facilities to us. In the room, we have no idea of the amenities. We have been to Taipei many times and compared to other Taipei with similar star level. They do not worth my money.
We want to swim but the swimming pool is lack of privacy in W becos there are pool-side restaurants.
We had a drink the bar. The cocktail tastes bad and I ordered one more but still the same. I have to pay for it and I dun think it worths money.
The price is almost hkd3000. But overall is below expectation. I won't go again.
June 15, 2013
Rated 3 out of 5 by KayKay Expected More Personalize Experience During The Stay Here
Impressive with the Concierge service at the ground floor and lobby, so much details and courtesy. So much attracted on the signature cocktails by the bar - Mojitos. But, there's area need improvement such as Front Desk, to be more personalize service and care valued for guests especially on the check-in system. Example; For me, first time travel to Taipei on my birthday, looking forward a dream experience and first stay with W so badly... Passport and document hand over for check-in without any birthday greeting. Thought I will have a memorable and great experience stay with W Taipei. For beginning, the impression had cut off 30%. In future, please be more specific on guest details, especially as the member of SPG as well.
May 18, 2013
Rated 4 out of 5 by Chris0728 Inconsistent service
In general, the service of housekeeping was excellent as they showed their friendly smile and fast response to our request.
However, the service of the front desk was average. They were not flexible enough to accommodate our needs. I requested late check out for one room until 1:30pm and the staff refused and only arranged it when i was very annoyed. i am indeed the SPG member and repeated guest. They didn't arrange kid amenities for us including bath amenities and kid slippers. Once we requested, the housekeeping staff was able to arranged it quickly.
July 29, 2013
Rated 5 out of 5 by superjeannie 16th wedding anniversary
the hotel met our expectations. corner room with a great view and amenities! the spa package was great. we had our own jacuzzi with view of taipei 101.
we were disappointed that there was no surprise from the hotel after we told them that we were celebrating our 16 th wedding anniversary on that day. so that was a minus for the staff.
we had also booked a table at the kitchen table and was totally disappointed that they were offering a buffet. we did however order from the card but it was not a romantic evening!
the yen bar had good drinks and great view of 101. the wet bar was okay.
we still enjoyed our stay there. i would suggest that the staff be more flexible. there should be more personalized service for such a high rate hotel!
August 15, 2013
Rated 5 out of 5 by HKGuy Convenient location
good pick if you want a place convenient to eat, shop and book worming. new and clean but rate may a bit expensive
December 5, 2011
Rated 5 out of 5 by Edkhwong Lost n Found
It had been my most memorable stay at W Taipei the past weekend. First left my passport wallet in the taxi. Staffs at G/F concierge really helpful on checking the CCTV then asked the taxi driver to return to the hotel for further searching of the wallet. By the time we were filing the report at the police station, W staffs searched the entire trunk and underneath the seats. Too bad they came up with the wallet, so we would definitely be staying at W for longer period.
Second, the housekeeping staffs found my unpacked iPod on the bedside table after we checked out in the morning. We really appreciate your staffs integrity and honesty. W hotel is always on our highest priority hotel list in the future.
Thanks and regards,
January 7, 2013
Rated 5 out of 5 by SharonSingapore Excellent!
This is the 2nd time I've stayed at W Taipei in the past 9 months.. I'm truly impressed with the high level of service, starting from reservation to checkout this time round.. Service has way surpassed my last stay, and I'm glad I've made the right choice to revisit W Taipei.
Many thanks to the hotel manager Mr H Huang for the fantastic service and arrangement, truly appreciate that.
Room service was good, W spa was great and I highly recommend to those planning to visit Taipei!
Will definitely stay at this hotel again!
July 19, 2013
Rated 5 out of 5 by VisitorFromSF Wow, what a wonderful hotel!
This is without a doubt my favorite hotel ever. Attentiveness to the guest sums up my experience here. From the clean design aesthetic to the "welcome back" you hear every time you cross the threshold, everything about the W Taipei is working together to make you feel like you're the center of attention. The staff is great--friendly, patient, helpful, knowledgeable. The location is great--right on top of the Taipei City Hall MRT station, you can get anywhere in the city in a flash. Within walking (or stumbling) distance are some of the most interesting cocktail lounges you could hope for, as well as outstanding local food at hundreds of stalls nearby. The uber-cool bars in the hotel attract a hip young crowd, so if you don't feel like leaving the building, you can still be social. The W Taipei is an ideal spot for an urban getaway.
October 31, 2013
Rated 5 out of 5 by KTsao Above and beyond my expectations
I would like to commend Mr. Mike Han, the Welcome Manager of W Taipei, for his genuinely warm hospitality. Mr. Han went above and beyond his normal duty to ensure his guests of the most pleasant experience at the W Taipei. SPG and W Taipei are very fortunate to have Mr. Han as their representative and I was fortunate to get to know Mike.
Every facet of the stay was excellent and W Taipei is my home away from home, when I can afford it, that is. ;)
November 1, 2013
Rated 5 out of 5 by Maggie2013 Happy Anniversary expereince
W hotel surprised us with a small cake when we arrived for our anniversary. That made us feels really warm and happy. The weather in Taipei drop dramatically within the week we stayed. Wendy who helps cleaning our room is very helpful and caring. She reminds us the weather will get even cooler after the sun is gone before we head out and also suggest where we can go for sightseeing while we are in town. The bartenders from YEN bar - Jacky and Quick are very skillful, drinks are very tasty with personal touch, and they are very funny and friendly. We had great experience at YEN restaurant as well, the foods are very yummy and our waiter - Eugene is energetic and proactively helps to follow-up on our food. He made sure we are comfortable and enjoy our dinner. When I checked out today, I received a very sweet and warm smile from Olivia at the front desk. She makes sure my staying is happy and good. Also, since I bought so much Taiwan souvenir were worries that I might go overweight for my luggage. Christine from Whatever/Whenever service helps to weight my luggage before I head to airport. Thank you W Taipei for great experience as always!!!
November 28, 2013
Rated 5 out of 5 by KenK Only one cons of W Taipei
I enjoyed staying W Taipei from 17th to 19th Dec. Room was upgraded to Sweet room and I was impressed because it was well organized design and great space.
The only one cons was bowl in Restroom. The faucet outlet is out of center of bowl and it was in the edge, so when I wash hands water went easy to notoriously off the bowl and spreded around bowl.
I have to clean water every time after washing hands and it was made me exasperate.
I think it is very good design, but good design must be a good for user.
Hope it will be remediated in near future.
December 20, 2012
Rated 5 out of 5 one of best w hotels now
Due to my nature of work, i tend to travel alot and staying in hotels are very much about service and quality these days.
I used to go for the other hotel under spg but w taipei won me over, if only the other hotels have half the service standards like the great staff at w taipei.
W taipei also has a great location which is close to shopping, convention centre and the added plus is that they maintain the rooms well.
If you love a good workout, check out the gym. It is by far one of the best gym overall in all my travels.
Keep it up w taipei!
September 26, 2012
Rated 5 out of 5 by Tracy29 Excellent service!
The service was just faultless! We encountered some problems getting money using our international credit/ bank cards and were unable to contact our banks as it was the weekend. Fortunately, the Manager at W Taipei came to our assistance and sorted our problem out! This is by far the best W hotel we've stayed at!! We have already booked our next stay!
November 11, 2013
Rated 3 out of 5 by CSY288 modern hotel but lacks personal touch
This is a modern hotel in a convenient location. However it lacks the personal touch and warmth.
I stayed for 5 days 4 nights in March, Generally, the service is ok, but it is simply superficial. Spectacular room was not spectacular but average. Bathcoom has no proper doors when bathing you get the cold draft all the time. Bed is so soft that one sinks in it. The only thing we enjoyed was the toilet bowl - serious!. All in all, if you want to be seen in a hip hotel go for it . but if you expect warmth and personal touch, forget it!.
March 17, 2012
Rated 5 out of 5 by travelots Professional, knowledgeable and smiling
Concierge staff, front desk all have great English language skills and are extremely efficient and knowledgeable
Kitchen Table and Yen--(High level cuisine) have excellent food and service was immpeccable!
Back ofc staff also amazing and gracious.
SPA and gym had terrific staff--We had massages daily and training at the gym as well.
November 6, 2013
Rated 5 out of 5 by mpruys What an Experiance
We decided to stay at the Taipei W, to celebrate our daughters Birthday and what a fabulous choice, Balloons and a birthday cake waiting in the Room, Cary the general manager and a few of his staff coming to the room to sing happy birthday to her, Free Mock tails for my daughter and her best Friend at Yen, not to mention happy smiling faces and great conversation , no matter where we went in the Hotel. A truly outstanding experience, the only problem is i now hate my bed at home after sleeping on a W heavenly bed........
November 27, 2012
Rated 4 out of 5 by shofer1 another excellent stay
hotel W's service is excellent, very flexible and all staff try their best to solve any issues or problems. always a top choice when staying in taipei.
November 18, 2013
Rated 5 out of 5 by TeteTaipei2013 W Hotel Taipei - great experience
Your stay will always be one of pleasure and fun. You will be greeted with friendly staff and great food, excellent rooms and you feel at once in a better mood throughout your stay...
November 16, 2013
Rated 5 out of 5 by Maggie2013 Great services
With a big box of souvenir needs help to pack. Eddie from the concierge helps me to repack everything and make sure my luggages is not overweight. Very friendly service and helpful.
November 13, 2013
Rated 5 out of 5 by ExPat34 Great location for Business in Taipei and....
a great hotel for any reason in Taipei too. Staff is exceptional, fitness and pool facilities are top notch and the restaurants are excellent. I had various transportation needs from the airport and then to meetings and they were accomplished in a seamless manner. Staff is all very well trained and friendly. I have now stayed at the W Taipei twice and both times the rooms are very well laid out and comfortable. All in all, one of my favorite W hotels in all of APAC!
September 14, 2013