Rated 4 out of 5 by Oceanz Great hotel but standard has dropped alittle
Overall staff and hotel were marvelous. Had a great stay. However, compared to the previous time, there are some differences. Toiletries were not replenished and the gesture of gummy bears were no longer offered at turn down service. That could be improved.
All in all though, great hotel!
August 5, 2013
Rated 5 out of 5 by LIL717 Lovely Hotel, Great Location, Very Comfortable
Would be nice to have a couch instead of a chair in the room.
The mattress is a little soft, personally prefer more support
The pre-pay rate via Agency is better than direct booking, though my booking is being done directly before checking with travel agency, as I found out too late...
October 2, 2013
Rated 5 out of 5 by Los37 Outstanding
The service was beyond excellent and the rooms were fantastic. There was absolutely nothing lacking in either the room or the staff. The reception was even able to accommodate my two separate reservations into one stay in one room all four nights. Will definitely be staying here again.
September 2, 2013
Rated 5 out of 5 by toshi72 Great experiences
Arriving at night, we felt like checking in a fancy disco party, but in contrast, stepping in the room, we already felt relaxed with the cool decoration
Breakfast by the pool or at the bar area were also nice experiences. It touched our senses in many ways. Really liked it!
March 25, 2014
Rated 3 out of 5 by Mango Room was great but ...
The Room was great but the noise from downstairs was really loud. I'm travelling on a business trip, the noise have afftected my sleep at night. I love the location of the hotel and will hope to stay with you again but appreciate if you could place me at a much higher floor.
May 4, 2013
Rated 4 out of 5 by Shiu Hotel Swimming Pool
The swimming pool is surrounded by hotel's restaurant and bar. One doesn't feel comfortable to swim in such a surrounding environment with so many peoples watching over the bars and restuarnat.
September 1, 2014
Rated 5 out of 5 by gapman Great location
Very comfortable bed, great location and friendly staff. Music on the loud side upon entering the lobby if you're not into it. Would not go swimming if you don't have a swimmer's body, all eyes on you.
August 27, 2014
Rated 4 out of 5 by LukeHK Helpful staff
Rebeca at the welome desk has been particularly helpful. We have altered our travel arrangement many times and she has done everythng to accommodate our wishes. Thank you Rebeca ！
However, we found the contact with Whatever quite annoying. We have never got a straight answer.
January 3, 2013
Rated 5 out of 5 by Striker Amazing
Let's face it - SPG is a luxury brand. SPG Platinums are hard to impress - a bit snobby about hotel rooms. I'm a multi-year platinum, and I'm a bit of a hotel snob. I admit it. So.. after staying at countless great hotels, week after week, year after year.. they all start to feel the same.
So when I checked into my Marvelous suite.. you can imagine that I was less than impressed.
WOW! It was great! I loved this room! I loved this hotel! I've never stayed at a place that made me feel so James Bond. Not to mention the young, friendly, attentive and competent staff. When you have such a fantastic facility and you combine it with extremely well trained and enthusiastic staff, you get a winner.
And that's what this hotel was for me. A total winner. It made my Taipei experience. I don't think I could ever stay anywhere else in Taipei.
The only thing I'd like to see is a club lounge. OTher than that, this was the best hotel I have stayed at in quite a long time. I have been telling everyone I know about it.
January 13, 2014
Rated 2 out of 5 by Mango Do not rest on your laurels
My room door was opened when i returned one late night. Was told that cleaners have forgotten to close the door. This is terrible. How can such a highly rated hotel make such mistake! Hotel managers apologized after the event but i hope this incident will not be repeated.
October 31, 2013
Rated 5 out of 5 by DailyBread Excellent service
A perky young lady brings my room service order and asks how I was. I assumed it was the perfunctory greeting ordered by the hotel training manual. I said I had a cold. She immeidately offers to bring up a pot of hot water with lemon and honey...
That was impressive!
June 30, 2013
Rated 4 out of 5 by FallwinD Good location, comfortable room
The room is large enough for more than 2 persons. The bed is comfortable and the pillows are very very soft. My girl friend loves the pillows. The hotel is next to the MRT station. It is easy to go anywhere in Taipei.
August 8, 2014
Rated 5 out of 5 by Sasha80 Great Hotel
Great hotel. Direct view of Taipei 101. The room is the most thoughtful and well-planned featured rooms I have ever stayed in. The toilet is fully automatic and I miss it already. LOL. The hotel design is suited to the young and vibrant. Kudos on such a great hotel!
January 28, 2013
Rated 5 out of 5 by wei3444 PERFECT HOTEL TO STAY IN TAIWAN
SPG had never failed to keep their brand, from the perfect beds that will really make it hard for you to get up, to perfect breakfast--I love the large selection of foods they offer, to sincerest attitude of the service staffs. keep it up! I'll definitely come back.
September 11, 2013
Rated 4 out of 5 by SnowFlakenNov13 Respect your guests' privacy.
Overall, the hotel staff react swiftly to guest's request which is good. Just one question for W-Hotel Management; why do front desk put an external telephone call to your guest's room at 1.15am without checking with your guest whether they wanted to take the call?
November 30, 2013
Rated 5 out of 5 by Roadwarrior A Gem
The gem of W Hotels (and I've stayed at many of them). This property has outstanding service, nicely-designed and spacious rooms, and all the amenities you'd want (a real spa!)...right in the heart of downtown. Wish the new W Hotels in the US were this outstanding.
November 3, 2011
Rated 5 out of 5 by Aeronic Great hotel!
W Hotel Taipei is one of the best hotels I've stayed so far of the SPG hotels.
Beautifully decorated, very chic and modern.
Most impressive is the toilet which provides a fully automated toilet bowl making me feel like I was back in Japan, really nice.
However, there were still slight disappointments during my stay. One of which was that the swimming pool was closed as I have been anticipating to use this swimming pool. Another thing that I had to pick on was that the room's kettle could be better situated or "wired" such that it's easier to use.
Last but not least, I must commend the staff of W Taipei. They were really warm and friendly. Before we even reached the doorstep of the hotel, two staff already came to us seeing us dragging our luggage and helped us with the luggage as well as lead us to check in.
The Whatever, Whenever service was also fantastic as I had requested for paper bags and more tea which were all given to promptly.
Kudos to the service level for W Hotel Taipei and I thank you for the great stay!
January 4, 2013
Rated 5 out of 5 by Nelle727 Excellent, chic design
The room is superb and offers a magnificent view.
The only small issue was that had we been told earlier about the sauna and steam room facilities on the gym floor by staff we could have enjoyed it more. We were only being informed the 3rd and the last night at W.
January 1, 2014
Rated 3 out of 5 by Kenneth Poolside Smoking
It is very bad to allow people smoking at pool side. My family had a bad impression to W hotel on this arrangement. Pool at W hotel is part of the bar for adult not as part of health section for people to play and swim. Things for W management to consider again.
July 20, 2013
Rated 5 out of 5 by ShawnBaker Just Wonderful
The W Taipei and W Hotel Brand in a nutshell is just Wonderful. As someone who lives in Taipei I enjoy the W Taipei so very much. The staff are extremely friendly and make me and anyone I am with always welcome no matter what part of the hotel we visit.
May 27, 2014
Rated 4 out of 5 by paul8lam Average, at this level of price and management.
Electric kettles need immediate attention as it's completely useless - takes 20 mins to complete boiling water. Air con temp control is fuzzy to use - at 24 degree it fans out cool air but if you feel a bit chilly and bring it up to 25, it turns to heater mode.
December 3, 2012
Rated 5 out of 5 by eho429 Great service
We stayed at the W Taipei for three nights. Great services, very helpful and responsive staff. Appreciate the complementary birthday cake and free admission to the pool-side party, very thoughtful and made for an enjoyable stay.
July 21, 2014
Rated 4 out of 5 by ShaneLean Contemporary design and strategic location
The hotel overall is modern design, good location. Howeer, wifi only free for members and two are allowed to access.
The facility, toileteries, snack bar, spa are good, especially the toilet bowl is spectacular with seat warming , washing and drying features
February 6, 2014
Rated 5 out of 5 by sumkai Check-in
CHeck-in took a little longer time than I expected but the greeting card and the complimentary items at night to celebrate our newly wed expected my expectation by your FO staff Maggie. I'd love to stay a few more nights to enjoy the facilities next time.
January 12, 2013
Rated 4 out of 5 by James0123 From Good to Excellent
Overall experience of my stay in this hotel should have been excellent, if the lobster spaghetti I had in one evening was al dente enough. This is basic quality required in cooking pasta, and can raise the overall experience from good to excellent.
May 7, 2014
Rated 5 out of 5 by Amy0330 Great fitness facilitises
best hotel fitness suite i have ever seen. outstanding 3 temperature baths and great steam and sauna. awesome array of fitness machines and weights. we would come back for this alone, it was so much better than what you get elsewhere.
rooms were great.
December 5, 2012
Rated 5 out of 5 by tropicraven Love the whole experience
Had a great time.
Hanging out at the pool and Woo Bar.
Loved the whenever/whatever hotline; it was ever so helpful. My girlfriend needed some medication and they offered to go to the nearby convenience store to pick it up and delivered to our room.
May 19, 2013
Rated 5 out of 5 by SeanLA Wonderful Hotel - Excellent Service
I have stayed in hotels all over the world and the service from the W Taipei was the best I have experienced. Each and every staff member I interacted was EXTREMELY polite and professional.
This hotel should be an example to the service industry.
September 15, 2012
Rated 5 out of 5 by heidi1727 Cool style hotel with very touchy service
I stayed in W Taipei for 15 days in Oct 2013, it was a wonderful stay, the room is very very stylish and service is very good and satisfactory. I hope I can have more chance to be invited to the parties happening almost every night at Woo Bar !!
October 27, 2013
Rated 5 out of 5 by GlobalTravel08 Great location and great facilities.
I stayed in more than 10 W Hotels. This is one of my favorites. For breakfast, you get the healthy organic vegetable. The sauna facility is the best. It is located in the east Taipei with all the restaurants and shops within walking distance.
January 20, 2014