Rated 5 out of 5 by ag09 offering more than what you expect
The hotel is offering more than what you expect and for that matter even imagined, right from sumptuous breakfast, heated outdoor pool, wet area with temp controlled steam and sauna areas, an array of room facilities, and being an spg member, free wifi was like cherry on the cake....kudos.......keep up the good work...........
March 20, 2014
Rated 5 out of 5 by New2Taiwan Sharp
Staff and hotel are sharp and eager to make your stay most enjoyable.
May 24, 2014
Rated 4 out of 5 by Rainman Great place to chill out with the family
liked the hotel. Kids enjoyed it very well as the room was nice and spacious as I was upgraded to a marvelous suite as I am a spg platinum member. Everything was great except for the check in was a bit slow and also no lounge available for platinum members. I do want to note that hotel should have provided bfast to compensate the lounge access as a courtesy.
December 1, 2011
Rated 5 out of 5 by SPGLoyal Love this Place!
Definitely one of the best SPG hotels that I have stayed at. Located in the prime location in Taipei. Super nice room. Great view of Taipei 101. The shower was so comfortable that I didn't want to get out. The lobby bar was hip and trendy with sexy people. Service was top notch, and staff is attentive and friendly. Love this place, and I love Taipei!
January 6, 2014
Rated 4 out of 5 by teg23 Error telephone calls disturbed my sleep
on the 2nd night, the telephone system had an error. within 5mins,there were about 10 calls into my room and I was severely disturbed. I called the front desk and complain and was told that the telephony system had some issues and routed all calls to my room 1921. this disturbed me trying to rest and work at night. im very disappointed that this happened.
July 5, 2013
Rated 5 out of 5 by JChen Excellent
Typically, I don't write reviews. However, I feel obligated to write about this hotel. To me, the difference in a hotel is in its staff and services. Anyone can build a beautiful hotel but it's the training and willingness of the staff that distinguish them. They make you feel welcomed. After a long trip, it's that sincere smile that warms my aching soul.
April 7, 2013
Rated 5 out of 5 by CWLyon Favorit W so far
Very Cool Property in great location and best W out of the 5 I've been to. It can have a little too trendy feel at times as its also a hot spot for locals. The gym and spa are absolutely amazing for a hotel. Bar and main restaurant are very good. Make sure to get a room not over looking the pool if you want to go to bed early as it can be a little loud.
March 27, 2013
Rated 5 out of 5 by Tracy29 Excellent service!
The service was just faultless! We encountered some problems getting money using our international credit/ bank cards and were unable to contact our banks as it was the weekend. Fortunately, the Manager at W Taipei came to our assistance and sorted our problem out! This is by far the best W hotel we've stayed at!! We have already booked our next stay!
November 11, 2013
Rated 4 out of 5 by blau28 Wasteful Housekeeping Practice
Overall service was good.
However I have a comment on how wasteful your housekeeping practice was. I stayed 2 nights in your hotel. The first day I opened up a new toothbrush, a razor and a comb. The next thing I noticed at night was that everything was discarded and replaced with new set of amenities. This is absolutely a waste of resources!
January 12, 2014
Rated 5 out of 5 by Wfan33 The concierge service is excellent
I am very impressed with W Taipei's concierge service. I would like to compliment 1 of their staff, George Liu, for providing such a detail and personal guidance to Taipei's attraction. I can see that he extend his help to ensure that I have a good experience in Taipei.
Thank you, George Liu
April 1, 2014
Rated 4 out of 5 by AngelL Modern and comfortable room. Very attentive and polite staff.
The room features and the staff are all great. The only tiny issue is that there was a Halloween party on the night we arrived and the location of the party was right next to the front desk. It was noisy and the staff and us had to shout when we talked.
But other than that, it is a very nice and modern hotel with very attentive and polite staff.
October 28, 2013
Rated 5 out of 5 by mrfat Awesome SPG member experience
I made a reservation of Marvelous Suite for a special day, and they turned out to upgrade me to Wow Suite (which was really a wow to me because I was only a gold member at the time). Super experience!
April 28, 2014
Rated 5 out of 5 by toshi72 Great experiences
Arriving at night, we felt like checking in a fancy disco party, but in contrast, stepping in the room, we already felt relaxed with the cool decoration
Breakfast by the pool or at the bar area were also nice experiences. It touched our senses in many ways. Really liked it!
March 25, 2014
Rated 5 out of 5 by nyc123 great hotel w/minor complaints
The room itself was excellent & extremely comfortable. Two minor complaints:
1) it took awhile for my luggage to be delivered to my room. (i had to call before it arrived).
2) Later on my first evening I called down to have an extra wine glass sent to the room & it never arrived. It was not a major problem so I did not call again.
December 20, 2013
Rated 5 out of 5 by travelots Professional, knowledgeable and smiling
Concierge staff, front desk all have great English language skills and are extremely efficient and knowledgeable
Kitchen Table and Yen--(High level cuisine) have excellent food and service was immpeccable!
Back ofc staff also amazing and gracious.
SPA and gym had terrific staff--We had massages daily and training at the gym as well.
November 6, 2013
Rated 5 out of 5 by mmhs8 The spa was excellent!
Hotel staff were friendly and really try to meet our needs. The interior design of the hotel was impressing and really gave us an unforgettable vacation. The Woo Bar by the lobby was a great and convenient bar whether its to meet new people around the world, or just to chat with your friends. I highly recommend this hotel!
January 16, 2014
Rated 5 out of 5 by Alvin123 Best Hotel Experience
W Taipei is located right above the Taipei City Hall MRT Station, which for me is the best location to start the traveling everyday. Staff are friendly and knowledgable. Decoration is facinating with the iconic swimming pool.
It would be even better if there is a mobile station for Android. And the hair dryer is a bit too weak.
May 28, 2013
Rated 5 out of 5 by zr4484 Great Hotel Overall
I celebrated my engagement here with my girlfriend and the hotel was kind enough to arrange an amazing bouquet for us. But it doesnt end there, the service of the staff overall is really excellent. I travel very frequently for work but this is the only hotel I will choose when I'm in Taipei. Keep up the good work guys.
January 1, 2014
Rated 5 out of 5 by Artzt Outstanding Customer Service
The staff went above and beyond every time. The hotel had a great vibe going on all the time. Everyone was superbly well trained but exercised their own personal touch. For a relatively new property it has great maturity and is probably the best among the entire brand in many ways. Looking forward to another visit to Tapei.
June 19, 2013
Rated 5 out of 5 by Manju Great funky hotel
Very cleverly designed room with nice bathroom and Bliss toiletries. Loved the rainforest shower and that the wardrobe can be opened from bathroom or room. Comfortable bed and pillows. Good gym facilities with much equipment. Had room service for breakfast and dinner. Food serves were generous and presentation excellent.
November 21, 2012
Rated 2 out of 5 by Lynne LEVEL OF SERVICE
The check in staff are not friendly. They barely make eye contact with me at check in. The reception was cold and the staff actually yawned. This was in the early afternoon.
Next, the wrong bags were brought to my room. None of the bags brought in the first time belonged to me. This is alarming and most disturbing.
January 29, 2013
Rated 5 out of 5 by ying1109 Great locations and room
The location of W Taipei in the centre of shopping malls and Elite bookstore provides the easiest access to anywhere.
May 5, 2014
Rated 5 out of 5 by FrequentTravelerHello I rank W Taipei as the best hotel in Asia
I am a frequent traveler within mostly Asia. I have experiences with different hotel groups and different hotels of the SPG group. W Taipei is the top ranked hotel in my list for one major reason .... the best service. It starts from getting off the taxi before you lay your foot at the front entrance, to the reception, concierge, the kitchen table (10/F restaurant), the bar, etc, everyone is very attentive, friendly and extremely helpful. My spacial salute to the crew at the kitchen table each breakfast morning, they not only bring a smile, but top quality service that ensures you start your day the easiest and best way. Thanks as usual to the crew.
I have been to many other 5 stars or Ws in Asia, no service comes close to W Taipei.
The only thing I would complain about is the poor audio transmit of the phone in every room. But this is not just W taipei's issue as I have been to other W that uses the same phone vendor with the same issue. Perhaps W should consider using another phone vendor. I mostly have to rely on my mobile (roaming) phone due to the poor phone quality.
April 13, 2014
Rated 5 out of 5 by Dolphin17 Everything is fabulous!
Nothing to complain at all! Everything is so "user-friendly" that we are "spoiled"! The 24-hour open gym is one of the key reasons for our second stay in less than 3 months!
April 23, 2014
Rated 4 out of 5 by BizTraveler Perfect but breakfast
Everything else was perfect but breakfast especially with coffee. Staff haven't been trained the difference between Cappuccino and Latte. Breakfast buffet was below my expectation - for example taste, selections, quality and temperature of the food. Not bad but I thought it will be better since this is W hotel.
March 18, 2013
Rated 5 out of 5 by Icecreamgirl This hotel is excellent overall
It's hard to describe how much I like staying at W Taipei hotel. The room is comfortable, staff are professional. I believe staff are well trained as they are so professional and efficient and friendly. Room service is good. Also, the pool and spa is good.
I must say its one of the best hotels I ever stay.
June 27, 2013
Rated 5 out of 5 by Upintheair Best W Hotel in the World
As a Platinum member, I've stayed at many hotels. The W Taipei is by far the best hotel I've ever stayed at these past two years -- hands down. The service is better than any hotel I've stayed at recently -- everyone is attentive. Most importantly, the W Taipei is very clean and always smells good.
October 9, 2013
Rated 5 out of 5 by DavidA The Best W So Far
I gotta give it to the W crew - this time they create a fantastic hotel! The setup with the Bar, Pool, Poolbar, Reception and restaurant is just amazing!.
Wrt platinum recognition, nothing to complain at all! Location is good, Ambiance superb and room design is thoughtful, warm and yet cool design.
October 21, 2011
Rated 4 out of 5 by Taipei101 Very Good, but...
Food is not enough...
Location and feeling is very good.
May 7, 2014
Rated 5 out of 5 by NancyHung The best hotel I have ever stayed
The staff were very friendly and helpful.
Easy access to shopping malls and public transporation.
If there are salon services in the hotel, that would be perfect.
April 10, 2014