Rated 5 out of 5 by vee88 Everything a W is supposed to be!
Location - Extremely convenient. In the heart of the city and an easy commute to the many good restaurants and cool bars etc. A short walk to the subway station, and I did not encounter any problems getting taxis whenever I needed one.
Rooms - was upgraded to a suite due to platinum status. The suite was very spacious, tastefully furnished and decorated. The toiletries were of very high quality (as is to be expected of a W) and were consistently replenished generously.
Service - Mindbogglingly good! An amazing example of the "whatever/whenever" culture that every W in the world should aspire to! (see more about this below)
Restaurants - Ate a very quick dinner at the chinese restaurant, Yen. Food was good, and service was attentive and great. Tried the breakfast buffet at The Kitchen Table. Excellent spread.
Bar - Loved the WooBar. Good cocktails, great service, excellent vibe! Enjoyed the complimentary 5-7pm happy hour for gold/platinum SPG members. Try out their interpretation of the Bloody Mary! There was a good crowd at this bar almost every night of my stay at the W.
- Amazingly efficient check-in experience. Kudos to Zelos, his enthusiasm for his city is infectious and a welcome tonic after a long and tiring flight. Made me feel very welcome and special to be an SPG member.
- Service at Yen, the Chinese restaurant, was very efficient. I told them i was in a rush and needed to have a meal as fast as possible. They managed to deliver my order within 3 minutes of seating me (by giving me accurate information on what items would be the best to order for quick serving times), and the meal was completed and paid for within 15 minutes during dinner time on a Friday evening. Unfortunately, i was in a rush and did not take down the name of the waitress.
- The concierge service was amazing. Whenever I stay at a W, I try to test out their Whatever/Whenever policy. The W Taipei team truly exceeded the high level of service that I have come to expect from a W hotel. I had such a good and relaxing time during my stay in taipei, I wanted to return for a longer stay to learn the language and also learn more about the city. So I asked for them to help find me the best place to learn mandarin, information on renting apartments for a longer period, and also information on the visa application process! They did their absolute best in getting me the information for my unconventional requests.For the more conventional requests such as restaurants to sample the local cuisine, and cool bars to visit, they provided extremely good recommendations that fulfilled my criteria. (Members of staff who were particularly helpful - Jasmine and Freya, thank you very much! When I said I wanted to experience the cuisine that is typically enjoyed by the locals, rather than those recommended for tourists, Freya provided me with a detailed itinerary of restaurants to visit, and instructions of what to order, so as to maximise the number of different types of dishes I could sample at several places for one meal!).
- Woo bar is a great place to hang out. Bartender service was exceptional esp a young man named Courage. He did his best to educate me on ingredients of cocktails and my questions about the bar scene in Taipei although his english proficiency was not perfectly fluent. The usual response would have been to take the easy way out and provide short standard answers.
I spent a rainy afternoon reading at the bar and felt completely at home!
- Concierge service on the ground floor was very good too. A young lady named Yeinn (hope that this is correctly spelled) was particularly helpful and courteous. The team was always ready to help with a smile!
Something to improve on :
- For the breakfast buffet, I think it would be good to have a sign at the egg station to explain why sunny side up eggs were not available (prevention of avian flu, apparently) rather than have various guests ask for the same thing repeatedly!
Overall, one of the best experiences at a hotel ever for me and definitely a standard of service that all SPG hotels should aspire to. Exceeded the high expectations that I have for every W hotel I stay in. Made me not want to leave!
April 21, 2015
Rated 5 out of 5 by BogeyMike Not Acceptables
We go to Taipei every six months and usually stays at either Le Meridian or W hotel, both in Eastern District. We stayed in Le Meridian last year and was not too impressed so this time we choose the W hotel. We have been here back in 2014 and there are plenty of reviews already so I just want to point out a few things that are NOT ACCEPTABLE.
1. Every morning around 6:30 - 7am we came down to Woo bar area for a cup of free coffee and relax. There are already plenty of staff at the lobby area and they kept smiling at us like we looked funny and they expect us to smile back! That is NOT ACCEPTABLE because we just woke up, had jetlag and we are grumpy. We don’t want to smile and we don’t want to be happy. We just want to remain grumpy, at least through the morning coffee. Don’t need to cheer us up!
2. And it gets worse throughout the day. Everywhere you go, there are staff everywhere and they all smiling at us and asking if we need help. We are old but not that old. We don’t need help every step of the way. We are grownups and we should be able to figure our own ways!
3. One time we were walking toward the guest elevator (in front of The Kitchen restaurant). An office lady staff was walking in front of us going into The Kitchen. She saw us behind her so she pushed the elevator button for us then disappeared. Now that is just WEIRD and NOT ACCEPTABLE. Remember when you were kids, you always fighting to push the elevator buttons? Well, she just took that pleasure away from me. I think all their staff are like kids, because I see them rushing to push buttons for guests all day long. And what if we got used to others pushing buttons and forgot how to? We would be standing in front of elevator forever in other hotels. So for our own sakes, please do not push elevator buttons for us.
4. We normally don’t eat breakfast in the restaurant, too formal at 6, 7 o’clock in the morning. One day we made a breakfast reservation in The Kitchen to meet our friends. It was supposed to be a simple “buffet” breakfast yet it turned into a full service meal. The keyword is “buffet”, yet I don’t think the staff understand the concept of “buffet? They tailor made omelet, cook special plates, bring specialty coffees, heat up soy milk and even bring fresh pressed vegetable/fruit juice for us. I mean I did not wait in line for fresh juice, I just told the server what I want – Carrot/Apple/Orange. What happened to a simple “buffet”? The definition of buffet means I get it myself right? What’s next? Feed me too? NOT ACCEPTABLE. I got so stuffed I cannot eat anything else for the rest of the day and I still have nightmare that three staff were serving our table at once – do you need coffee, omelet, milk, ….. AHHHHH, leave me alone!
5. We are Starwood Gold members so we are used to be recognized throughout the Starwood hotels. But W hotel in Taipei took it too far. They have this “free happy hour” for gold members from 5-7pm. Most of the days we were too busy to go but one day we came back early and gave it a try. We thought they would give us one drink and leave us alone. No such luck! The lady first opened a NEW bottle of champagne for us, then keep coming back for second, and third, or cocktails, or beers…. I think they get a bonus if they can get the guests drunk, for free! By the time we left for dinner at 6:30pm, we were already half drunk and stuffed with snacks. How are we supposed to show up at a dinner party half drunk and stuffed? NOT ACCEPTABLE!
6. When I checked out at 4pm, all the counters were busy so I wanted to wait in line and enjoy viewing the hotel décors. No such luck! Here jumps out a lady and hustle me to another counter and rushing to check me out. It’s like they are just rushing to kick us out! I cannot even wait in line to enjoy the scenery and décors of the hotel? That lady was even trying to grab my 20 pound backpack and carrying it downstairs for me. Now that was just embarrassing. I am not that old and I am still capable of carrying my own weight. What would people say if I gave that 20 pound backpack to a lady that was barely my daughter’s age?
In summary, if you are traveling to Taipei and you prefer to remain grumpy, ignored and left alone, please don’t go to W Taipei! You are not going to be happy (I mean grumpy) there!
April 17, 2015
Rated 5 out of 5 by PatricW Vivian is amazing!
Vivian's hospitality has made W Taipei my second home! I would just like to say a public thank you here!
April 16, 2015
Rated 5 out of 5 by PatricW Keyless
Happened to be the first guest using keyless this past Tuesday. Feel so honored!
And, I'm just super happy that I can do away with my room card from now on! I even don't need to remember my room number! What a big bonus for someone like me who get assigned a different hotel room number every week!
W Taipei is just great! All the staff I met there are just fantastic!
April 16, 2015
Rated 5 out of 5 by HCLin Wonderful Experience
This is my third times visiting W Taipei in past three months and also honored to be the SPG Keyless user.
Very amazing and technological experience. Also thank Duty manager, Mr. Song. It's workable.
April 16, 2015
Rated 5 out of 5 by Dragon66 Great to be home!
Unbelievable staff and excellent food and cocktails!
One of the best hotels in Asia in my opinion.
Keep up the good work!!
April 10, 2015
Rated 5 out of 5 by Cyroski Perfect for romantic & stylish stays
I went to W Taipei with my date and we had a great time staying there. The hotel staffs were very friendly and helpful. The building was very stylish and modern. Since I was the gold member, i was welcomed by free happy hour as well as complimentary access to the special W party. Had an amazing stay and I will definitely recommend my friends to stay there.
March 31, 2015
Rated 5 out of 5 by AK2726 W = Wow & Great hotel!
Having read so many positive reviews about W Taipei, my wife and I decided to stay at W Taipei for a night before heading back to Malaysia. The hotel location is pretty strategic – walking distance to Taipei 101 & the Taipei City Hall MRT station is connected to the hotel from ground floor,
Staffs are very friendly and helpful and they took pride in their work. Check in was done at level 10 & the whole check in process will be completed in less than 5 minutes. Luggage will be delivered to your room after check in. The front office staff also remembers that I will be celebrating my wife birthday and the hotel has arranged for the complimentary birthday cake.
Rooms are pretty spacious, and the design theme is modern & chic. The design of the bathroom is pretty cool and the range of toiletries is one of the most complete I have ever seen – up to the extent of facial wash.
The SPG elite recognition is good – complimentary happy hour from 5pm to 7pm for elite SPG members at Woo Bar & Yen Bar, however we did not manage to attend as we are too busy shopping at the nearby Taipei 101. In the room, there is 2 bottles of complimentary Fiji bottle water in the mini bar for elite SPG members & complimentary Wi-Fi usage. The speed is fast and the connection is stable.
We did have the afternoon tea at Yen Bar located at 31st floor. The view was spectacular & the tray design was inspired by Taipei 101.
A stay at W Taipei is not complete without visiting the Yen Restaurant. Food was great and the staffs are very friendly and helpful in advising the dishes to order. Breakfast spread at the Kitchen Table is good.
Check out was fast and we also use the hotel limousine to the airport. The chauffeur was friendly and very professional. As it was raining during the journey, he drove the car under the flyover to minimize the rainfall sound. We enjoyed our journey to the airport.
Overall, it is a pleasant stay at W Taipei.
March 27, 2015