Rated 4.4 out of 5 by 157
reviewers.
Rated 3 out of 5 Expected More Personalize Experience During The Stay Here
Impressive with the Concierge service at the ground floor and lobby, so much details and courtesy. So much attracted on the signature cocktails by the bar - Mojitos. But, there's area need improvement such as Front Desk, to be more personalize service and care valued for guests especially on the check-in system. Example; For me, first time travel to Taipei on my birthday, looking forward a dream experience and first stay with W so badly... Passport and document hand over for check-in without any birthday greeting. Thought I will have a memorable and great experience stay with W Taipei. For beginning, the impression had cut off 30%. In future, please be more specific on guest details, especially as the member of SPG as well.
May 18, 2013
Rated 5 out of 5 by 2ne1 Service with a heart
There is good customer service and then there is customer service u experienced that is not according to any training manual.
It could be the Taiwanese culture but I never been to a W that the staff actually treats each and everyone with so much heart. So much initiative upfront even before we have to asked for it.
I was at Wet and came out holding my Dry soiled clothes, the lady at the gym reception came out running to give me a laundry bag. It seems to be a simple gesture but I lived in enough hotels or W to know it takes a lot of heart to pay attention to such details.
I have had a very good experience here at W Taipei and hope to be back.
May 9, 2013
Rated 5 out of 5 by Nelly 年轻人的时尚首选
地理位置优越，出行方便，10层的大厅酒吧常会有热闹的时尚活动，是当下年轻人享受精彩夜生活的时尚首选。
May 19, 2013
Rated 2 out of 5 by traveller55 A cool hotel without warm welcome
夜9時半ごろの到着でしたが、ドアマン一人しかおらず（ベルボーイがいない）
、‘チャックインですか？ 10階にどうぞ’と言われただけで、スーツケースを自分で持ってチェックイン。
チェックインの後も客室までのエレベーターの場所や朝食のレストランの場所などの案内は一切なし。
もちろん荷物も自分で運びました。
部屋の設備の説明や非常口の案内などはあってしかるべきだと思います。
客室の掃除ですが、昼間外出中にされることはありません。
1日目は10時過ぎから14時過ぎにまで外出していましたが、帰ってきてもそのまま。 仕方なく‘WHATEVER WHENEVER’に電話してすぐに掃除をしてもらうように言って、自分はレストランで時間をつぶしました。
2日目は11時から16時までの外出でしたが、部屋にもどったらちょうどこれから掃除するところだったようで、仕方なく部屋に居る間に掃除をしてもらいました。
ま、掃除と言っても、バスルームはタオルを替えるだけ、ベッドリネンは替えるように指示しないと替えない、部屋に掃除機もかけずに出て行きました。
正直驚きました。
部屋はシンプルで快適ですが、プール側だと深夜までかなりうるさいです。 27階（プールは10階）の部屋でしたが、音がかなり聞こえました。
20階以下の部屋だとプールサイドの音楽が相当うるさいと思います。
それから、バスルームと部屋が完全に仕切られていないので、友達同士や親子などでの宿泊はあまりお勧めできませんね。
夫婦や恋人同士にはいいかもしれませんが。
朝食のクオリティ（料理の品数も含め）とジムのファシリティは素晴らしいと思いました。
台北で最も値段の高いホテルの部類に入ると思いますが、そのプライスに値するサービスを受けることはできません。
スタイリッシュでヒップな雰囲気に浸りたい方にはお勧めですが、通常の感覚ではコストパフォーマンスが悪すぎます。
いずれにしても、たくさんの選択肢があるなかでこのホテルにこの値段を支払う価値はないと感じました。
May 6, 2013
Rated 4 out of 5 by PsyPsy2013 Get Improvement
The majority of things of W Taipei are alright, but just the simple manners, etiquette, knowledges & solving problems skills of staff must seriously get improvement.
May 15, 2013
Rated 5 out of 5 by at01 w taipei
nice. great. fantastic. wonderful
May 15, 2013
Rated 5 out of 5 by EKFHONG Staff Providing Good and Caring Service
Good and attentive service at the housekeeping, coffee shop and gym areas.
May 14, 2013
Rated 5 out of 5 by Comer Great hotel in center location of taipei
I have stayed many times and days in W hotel for the past 2 years. They never fail my expectation for the service i would like to see.I believe during my recent past stays , the reception at 10th floor sound more friendly than last year's. The best service team that i think they deserved an excellent compliments is from ground floor concierge who give a great help on luggage and getting a cab and help for whereabout. I do not see any unwilling facial expression to explain more to me. Beside that, is the restaurant staffs at 10 floor who is very friendly and attentive to the request. Overall, the service from the hotel is great, friendly and sincerely to do the best. Good luck and keep it up!
May 5, 2013