Rated 5 out of 5 by SamSCK61 GREAT STAFF IN A GREAT HOTEL
This was our second stay in this hotel. Loved the great service given by the welcoming staff and reception. The special arrangement of flowers and cake complete with balloons made my wife's birthday really special. Eric at the concierge gave great suggestions on the many gastronomic adventures while Andrea the welcome host took time to accompany our many journeys at the lift lobbies. On checking out, Tracy showed concern about the unexpected noise from the neighbouring room but all is well. Great staff, great management, great hotel and we look forward to returning.
November 22, 2015
Rated 4 out of 5 by gerry76 Good hotel BUT
Overall it's a good hotel, staff is friendly although not all of them understand English. The in room dining service is pretty good and the rooms are well looked after. Two issues I experienced and they seem to be consistent with other's feedback. 1) Low or no recognition for platinum members e.g. lots of excuses why they can't give you an upgrade but only the worst room in the property even though you are platinum for life. No attempt to make it up in any other way, a very much "take or leave it" attitude by the front desk. 2) At checkout please double or triple check your account statement; accounts staff have the tendency to apply wrong charges to your bill, ignore corporate rates so to apply highest possible and other similar issues. We hope management takes notice and fixes these issues, its a nice hotel and it’s a pity to not meet expectations.
November 22, 2015
Rated 2 out of 5 by jim1069 Over rated hotel, service getting bad compare to previous stay
The staff check me in is not friendly at all, giving rude eye contact.
Breakfast is getting worst and limited choices,the happy hour drinks are not so good.
Many thing cant be compare with year 2014.
November 9, 2015
Rated 5 out of 5 by Eric Wonderful Short Stay
Wonderful stay in the upgraded suite. Facility is exceed expectation in the suite. Coffee machine is function well . The only thing i can pick on is the sofa is not that clean.
Highlight - The breakfast is worth for 500 points
October 18, 2015
Rated 5 out of 5 by Eric Nice short stay for business
SPG : Upgraded to Suite for 1 night stay
Nice room and service.
October 16, 2015
Rated 5 out of 5 by Jpareli Amazing Hotel, Great Location
My husband and I stayed at the W Taipei for 4 nights to kick off our 3 week Asia Tour and I'm so happy that we did! We had an amazing experience! W Taipei is located in the heart of Taipei 101. You walk out and immediately there are a million things to do. We landed in Taipei after a 12 hour flight and arrived to the hotel at 6:30am. We had requested an early check-in on our reservation, but were unsure if we'd actually be able to utilize this since it was still so early. After being completely exhausted we were delighted to find out that yes, we could check-in. We walked into the most beautiful room with amazing views of the City. The bed was so comfortable, the room was huge with floor to ceiling windows. Once we arrived to our room we ended up getting a second wind and decided we were hungry. We sat down to the most magnificent brunch I have ever seen. The food was so good, we still talk about it today. The variety and customer service was exceptional. Each morning we were greeted by the friendly smiling staff which put us into a happy mood as well.
After breakfast, we visited the concierge to get a game plan down of everything we wanted to see. He was so helpful, gave us a map took the time to list out all of the night markets and how to get there. He also helped us arrange a taxi for four hours so we could visit neighboring areas of Taipei.
The concierge also set us up with dinner reservations at their restaurant on the top floor of the hotel. We were amazed at the beautiful view, attention to detail, amazing service and the food! The food was amazing. Our waiter was so helpful, he offered to make all of our dishes into half portions so that we would be able to try more things.
If you are planning on staying in Taipei, the W hotel is the place to go. You will not be disappointed.
October 13, 2015
Rated 5 out of 5 by Ssyatan Love the atmosphere & service @ W Taipei
The staff always appear proactive and spontaneous. A very lively and vibrant bunch of people. A little surprised that there was a staff at the counter whom can't speak Mandarin. Nonetheless, all else was great! Feels good going back to W Taipei on every trip.
October 4, 2015
Rated 5 out of 5 by RLeung My Best Starwood Experience
It's always the people that distinguish an experience. The team at W Taipei at my recent stay there exemplified that. I feel it the right thing to do to thank some of them here. I encountered a minor issue with a certain gold member benefit entitlement. Davie who's in charge of guest experience quickly fixed the issue and offered a personal apology - small thing it may seem but it says a lot about recognition and care towards member. Viviana is the first "insider" I've met in person in all Starwood properties. I appreciate that she took the time to say hi to guests at Woobar. I no doubt benefited from her local F&B knowledge which I am still lacking after multiple visits to Taipei. Victoria at Woobar is extremely nice and friendly. I've been to a few Woobars in other W hotels and I need to give some credits to the one in Taipei - all staff are well mannered and attentive. It looks like they themselves enjoy working there which is cool. The gentleman who provided me with check-in and -out service was brilliant. He actually knows the benefits of SPG membership (not always the case around the world) and the fact that he speaks Cantonese (my mother tongue) is a bonus. Finally the gym is flawless - great equipment and spacious.
Thanks and I will come back.
October 2, 2015