Rated 3 out of 5 by etriana6 NY
Rooms have no drawers.
Does not offer shower caps.
Water was running brown.
October 8, 2013
Rated 2 out of 5 by Scot77 Bad
OK I am or was a Starwood member. I always have stayed at a Starwood Hotel when possible. and I never write reviews. However my experience at the W was so bad I felt compelled to comment. Tiny rooms "cell" size, Mildewed towels, no hot water, ten minute wait times to get the elevator.
October 4, 2013
Rated 1 out of 5 by DisappointedNYC Unapologetic and Rude Staff
Toliet was not cleaned. Raised issue with staff. Staff did not apologize. After 20 minutes of waiting for someone to arrive to clean the toliet, called again. Still no apology. Asked for estimated wait time until someone would come - quoted 15-20. 30 minutes later called again. Spoke with manager on duty and asked to check out. She stated that since I'd been checked in for an hour they would charge me for leaving. I explained that the only reason I'd been checked in for an hour is because I'd been waiting for an hour for someone to clean the toliet. She then responded condescendingly, "Well this is the first I'm hearing about it." At that point was when she offered me a new room, but while we were on the phone, someone had come and cleaned my toliet. I then cancelled the rest of my reservation and my subsequently cancelled my planned 7 additional stays for the coming months. I won't be visiting this hotel again. Definitely not what I've come to expect from Starwood. The GM however, once hearing of the situation, did offer her apologies and stated she would be taking immediate action, which was appreciated.
October 3, 2013
Rated 2 out of 5 by Dave67th W on lex
Good for midgets rooms very small and poorly designed
September 28, 2013
Rated 1 out of 5 by BADexp Worst hotel ever!!!
I have been stayed in many 4 stars and above hotels, this hotel does not qualify calling itself a "4 star" at all. NOT recommended to anyone who is looking for a comfortable and up to standard hotel at all. There are way too many other hotels you can choose from, don't throw away your money here!!
The first room we stayed was SO small, one bed dominated the room then you have no space to move around. There's no hot water in the shower!!!! I have to let the water run for 15 minutes before it turns warm! The maid didn't even come to clean the room the next day. We had to call the front desk twice, she didn't show up after "1 1/2" hours later after we called the service.
After talked to the front desk, the girl was nice enough to upgrade us to another room.
Although the new room is bigger than the first one, it's still very small. The bed is uncomfortable. The worst part is the bathroom.
Small - of course!! The cold water handle falls off, can't even stay in it's socket. The glass panel can't stop water splash all over the place. The drainage is a nightmare, I have to turn the water off to let the water SLOWLY drain away, turn the water on, wash, then turn the water off again for many times in order not to stand in water through out the shower. Don't even try to wash your hair, that will take you more than half an hour to finish a shower, that's how bad it is.
Oh, did I mention the towels? They smell like rain boots after a raining day!! They don't have clean fresh smell, I wonder did they even dry the towels thoroughly before having them folded? I feel like going back to take another shower to get rid of the ugly smell after dried myself using their towels.
Anyway, this is the worst hotel I ever stayed, not recommended to anyone at all!!
September 25, 2013
Rated 1 out of 5 by nylady Bad Experience
My husband and I stayed at the W New York this past weekend because we had an event to attend. First off, the room was entirely way too small and clostrophobic. I attempted to contact someone to see if there was another room we could switch to (we were willing to pay) but I couldn't get in touch with anyone. I left a message (after being transferred) but my phone call was never returned. I didn't have time to hunt someone down because we had somewhere to be. When we returned that night I checked with the front desk and was told that we could switch to another room but it was only 20 more square feet and would cost a good amount of money so we declined. Fast forward to when we were ready to leave, the checkout process took entirely way too long. We were told 15-20 minutes to have our luggage brought down, it took at least 15 minutes at the desk and another 20 minutes to get our car from the garage. We ended up missing the last event because we didn't anticipate waiting over an hour to check out. For the amount of money that we paid, we should at least be comfortable in our room and have our concerns addressed promptly. What a disappointing visit. I will not be staying at the W New York again.
September 24, 2013
Rated 3 out of 5 by KanCapitolHillDC My stay at W New York 09.21-09.22
I booked two rooms (Mega and Cozy) two months ahead of the travel time. When we arrived, Mega Room was stink with bad damp smell from the bathroom. I just wanted to ask your house cleaning staff: how did this go pass your routine inspection and cleaning before assigned to the next guest. Unbelievable.
September 23, 2013
Rated 5 out of 5 by DCzech Excellent
This stay was so comfortable it felt like home.
September 17, 2013
Rated 1 out of 5 by Xina W New York on Lexington
I booked this hotel after confirming twice with W staff that I would not have any issues using a small area in either their lobby or in their event center for an afternoon to conduct business interviews. On both occasions, the W Hotel staff assured me that there is ample space and there would not be any activities to hinder us. Shortly after I checked-in and began to meet my first guests, a construction crew & event planner kicked us out of each area we using (and had been assured to be able to use). Needless to say there was no rescheduling possible and the hotel neglected to inform me ahead of time about an event which consumed all personnel and space in both the lobby and conference area. It was nerve racking and one of the most unpleasant & unkind experiences I've dealt with at a hotel. I do not recommend this hotel.
September 13, 2013
Rated 5 out of 5 by wfeldner Exactly what we were looking for!
My wife and I stayed at the W on Lexington for our 10th anniversary. The location was exactly what we were looking for ... walking distance to all the action (Times Square and Theater District) but still far enough away to enjoy a good night's sleep. The hotel staff was friendly and helpful and the car service was a nice perk! Thanks for an incredible 4 nights ... we'll be back!
September 12, 2013
Rated 2 out of 5 by JAHL Not SPG material
The reviews I read prior to my stay were not that positive so in my recent visit to NYC I had the pleasure to visit and stay in several hotels of the SPG chain to have my own experience. The location of the hotel is good, nicely located (Lexington ave), the front desk is kind of busy all the time, and the hotel is noisy.
The rooms are very small, in fact the smallest rooms of all the SPG hotels during my stay in NYC. Sleeping was kind of difficult since you could hear the other hotel guests slamming the doors. (probably the door of the closets)
In summary: Stay somewhere else if you have the chance to stay in another hotel
September 12, 2013
Rated 2 out of 5 by PATTI3 Our hotel stay was very disappointing.
The lighting in the room was very dim and our room did not have air conditioning.
September 9, 2013
Rated 3 out of 5 by SusanJ50 It's a W
Really liked the location. The East side is just a little quieter. The service, as always at a W, was excellent. Unfortunately, my husband had a very bad reaction to the branding scent the hotel uses and could barely sleep the first night. They tried to remove it with a machine, but it really only dissipated over time. We now have a note in our SPG record not to use scent.
September 9, 2013
Rated 2 out of 5 by touristandobserver Very disappointing!!!
The only positives are the location and staff. The rooms are substandard, the bathroom so small that it was uncomfortable. We upgraded to a suite but the furniture there was inadequate and didn't work.
We would not stay here again -- NYC has too many better places!.
September 9, 2013
Rated 5 out of 5 by Shelo82 Heaven
I stayed here for my honeymoon and my stay was amazing. The staff are friendly, polite and always there to help you no matter what time it is. The rooms are pleasant clean and the beds very comfy! From now on ill be staying at w hotels only! It was like heaven!
September 7, 2013
Rated 2 out of 5 by Travlr Read the reviews before you book
I travel weekly and I am a big fan of "Starwood" but this hotel should NOT be a part of the W hotel brand. After my arrival I went back and read the reviews others had posted.... I should have done that before I booked, most of them accurately describe the room experience you will have.
September 5, 2013
Rated 5 out of 5 by InterDavid 15 year Wedding Anniversary
Celebrated my Anniversary here. Checked in early and Staff did the impossible to get me a room ASAP. Took a walk to Rock Center while I waited, before i even got there, the room was ready.My room was upgraded , nice surprise. Asked Lauren the Concierge how i can surprise my wife with something like champagne and Chocolate strawberries. It was sent complimetary with a lovely card from the hotel. Nice!! Lauren also helped us with tips on restaurants and how to get to places quick. Everything seemed done fast with no hassels eventhough it was really busy with the US open in town. Staff was amazing. The bar downstairs was always happening. Location is great , nice restaurants around the area and the Metro is on 51st? Just a great experience overall- loved the staff.
September 4, 2013
Rated 5 out of 5 by MartaO My NYC Vacation
Excellent location close to everything. Room was small but well designed, contemporary looking and very clean. Concierge service is excellent. On the not so good side the A/C in the room was loud.
September 4, 2013
Rated 4 out of 5 by joetx US Open
I have stayed at the W on Lexington for numerous years during the US Open. I was dissappointed to see there were no TV's in the lobby this year as there had been in the past.
September 4, 2013
Rated 5 out of 5 by Court42 Meeting in New York
The W Hotel on Lexington Ave. was awesome Hotel staff excellent. Front desk at check in truly wonderful. Great Hotel for Dinner and cocktails,
September 3, 2013
Rated 3 out of 5 by Rocinbmor Double check your bill
My first stay two years ago, was a dream - this stay was a nightmare – The air unit didn’t work ALLl day when it was fixed at 11pm(ish) it was so loud we turned it off - huge issue with our bill – Staff was very accommodating - Marcus and another bellhop were super pleasant. The Managers did try to accommodate us, but their actions were not realized when we received our final bill, not to mention we were charged large amounts for mini bar use and we didn’t use the mini bar, the credit card we used at check in wasn’t the card that was charged. A relaxing weekend turn into a nightmare.
September 3, 2013
Rated 4 out of 5 by cntrygrl Stay was better than last time but not great
If it were not for work I would not have selected the W again..but it was better than the last visit. The kitchen was open and therefore in room dining was available, the gym was not the cleanest but functional. The room had less issues - still dissapointed that no free wifi...I find it silly that you can go to a budget hotel and get free wifi but a Starwood in midtown costing >300 dollars can't provide free wifi...
August 28, 2013
Rated 3 out of 5 Don't park there if you are in a hurry
The hotel is nice enough and the room was comfortable. The staff is great, but the valet parking was a disaster. I was told 15-20 minutes and my car didn't arrive for 45 minutes!! I ended up being late for my meeting.
August 26, 2013
Rated 4 out of 5 by JBK1010 W ON LEXINGTON
STAFF WAS FRIENDLY, HOTEL WAS CENTRALLY LOCATED. ONLY NEGATIVE WAS NO COFFEE IN THE ROOM AND HOTEL QUEST HAD TO PAY $3.50 FOR COFFEE IN THE LOBBY, THIS SHOULD BE INCLUDED IN THE PRICE.
August 26, 2013
Rated 3 out of 5 by Steamed2012 Room not up to Starwood Standards
I love Starwood hotels and try to stay in one whenever I travel. My last two trips I was extremely surprised by the lack of maintenance in the rooms. This last trip- the room was an upgrade according to the desk clerk. It was spacious by NY standards, but there were scuff marks on the walls, the bathroom floor tile looked dirty, the toliet seat was broken. I was shocked and disappointed. Pay attention to the details Starwood!
August 23, 2013
Rated 5 out of 5 by Maci Wonderful NY Visit
We had a fantastic trip to NYC part in fact to the fact we stayed at the W on Lexington. A great big shout out to Eddie at the car service and Charles who was our driver, as well as Patrick at the concierge desk.They couldn't have been more friendly and helpful. We accomplished everything we had set out to do and more!
The location of this hotel couldn't be better.
Thanks to everyone at the W for making our trip so memorable!
August 22, 2013
Rated 2 out of 5 by RC65 Inconsistency causes more anxiety than comfort
I checked in to my "Fantastic Suite" to find a dirty living room area with no artwork, no desk, no ottoman, no throw pillows. Just a tv and the silver padded sofa which looked cheesy next to the cold, cell-block like walls and dirt and grime. Trash littered the floor, and the console where the TV sat were smudged with drink rings and food smears. The bathroom felt dirty, no tub, and one of the faucet handles came off in my hand.
When I called down to complain, I waited close to a half hour with no one getting back to me. I finally went downstairs, spoke with the manager who promised me some extra Starwood reward point and promised to move me to a suitable room the next day. The maid was leaving the room when my daughter and I went back upstairs, leaving it as she found it, still filthy. I had to instruct her on what needed cleaning and she vacuumed and wiped the console while I stood over her and watched. We ordered a roll away bed which arrived as a thin, springy, cheap mattress and just a sheet. The one light of the night was Michael, a maintenance man who upon hearing my disappointment at the condition of the bed, went and found a nice feather comforter and a blanket to make the bed comfortable for my daughter.
The next day was far better, they moved us, after 4pm, to a room that pretty much lived up to the room advertised on the website. We got another roll away bed, this time, a good quality mattress, but when I inquired about a comforter, I was simply told "we don't have any" which I doubt was the truth, since he didn't even look. Even though the second night was much better than the first, the trouble is, this is the second time I've stayed at the W this year and in both cases, the first night was a disaster and the second night was good, leaving me with tremendous concerns about staying again. They didn't comp me for the first terrible night either time so I ended up feeling in both cases like I paid full price and got half the experience. Aside from Michael and a few other exceptions, front desk and a very nice waitress at the bar, the overall attitude of the staff is that the guests are an inconvenience. You should have seen the nasty look I got when I went to the breakfast counter area on my last morning and asked for a straw. You'd think I'd asked her to go to New Jersey to get it. The hotel has a fun concept that it unfortunately has failed to fulfill.
August 21, 2013
Rated 4 out of 5 by Rosly18 Overall Good Stay
I booked a suite here to celebrate my fiance's 30th birthday. Overall, my stay was smooth. The staff were very accommodating and pleasant.The agents that checked me in as well as out were very responsive. I ordered eggs benedict and the hollandaise was not added. I called Room Service and they sent it up right away. My only issue with my stay was my upgrade. I was upgraded to a suite for a $200 fee. I agreed to this because I was told that if I didn't take it it would be given to a VIP. It turns out that this information was untrue. There were suites beside/ beneath us that remained empty. As a hotelier/SPG member, I am annoyed that I was charged so much for what could have have been free or cheaper.
August 20, 2013
Rated 3 out of 5 by Shay223 Hotel was ok
Rooms were extremely small
August 20, 2013
Rated 3 out of 5 by WontBBack4Real For the young and hip...not really for families
Once upon a time I would have loved this hotel but now that I am a mom with preteen girls this hotel was not my cup of tea. If you are of the 20-30 something sect and hip and want to be seen this hotel is for you. The lobby is somewhat like a night club with music blasting so loud that you can hardly hear the clerk behind the counter. There is a lounge with a bar directly across from check in. The rooms are beyond small, I felt like I was spending the weekend in my pantry...no joke!! My room, while it appeared very clean.. had a funky odor coming from the bathroom and air conditioner and the air condtioner was very loud. So much so that we had to blast our tv to be able to hear it. Obviously we won't be back!!!!
August 19, 2013