Rated 5 out of 5 by Jackson8 Great value
I was blown away when the staff provided me an umbrella before I asked for one. Not only did the staff do everything possible to make my stay comfortable, but they were exceeded all my expectations with there kindness and professionalism.
May 26, 2014
Rated 5 out of 5 by Spiritark Excellent service
Excellent service from all the staff at W Times Square, starting from the doorman all the way to the chambermaids. The welcome chocolates from the manager and the upgrade to a Fantastic Suite in lieu of my half-month stay was very welcoming. I really appreciated the recognition of the Platinum status here.
The room had a decent view of one side of Times Square. Probably a decent pick for those with families and for NYC first-timers.
July 15, 2012
Rated 2 out of 5 by S1976 Some of the worst experiences ever
Location is fine and facilities are acceptable (although at the low end of the range, in particular for that price), rooms are very small.
Why WiFi still gets charged at ridicolous rates while every cheap Motel has it for free is beyond my horizon, but that is unfortunately standard in many city hotels.
Staff is completely incapable of serving customers: They were not able to put the business adress I provided them with (by way of a business card) on the invoice, neither when I checked in nor when I checked out. Check out took 15 minutes and still the company name is not on the invoice. Staff made no attempt to be helpfull, they didn't care at all.
Same experience at breakfast, half of the tables were empty but no one was cleaning them up, everyone was working extra slow but still expecting to be tipped heavily.
A hotel I will avoid in the future!
October 8, 2012
Rated 5 out of 5 by Brian32 Top Notch Service
I travel for work, and as any of you “road warriors” know service at hotels can vary day to day, but not here, the team at the W is exceptional! Whether Morning or night I am always greeted with a smile and a hello this may be a small gesture to some but a warm welcome goes a long way after a long day of travel or work. One person in particular has stood out among the rest when it comes to exceptional service, Carmen who works at the front desk, has gone above and beyond in making the W New York feel like a home to me, and it practically is because I sleep there more than my actual apartment. From the first time I checked in she remembered my name, my room preferences, and has assisted me in various ways to make every stay a great one. In the competitive world or lodging, it is employees like this that keep loyal customers coming back again and again.
January 29, 2013
Rated 2 out of 5 by Colt1020 Would never stay at any W again
We were suppose to be booked at the W in NYC on Broadway as we made all of our reservations around this hotel including New Years Eve!! The W put us at the Lexington location which made it a night mare New Years Eve for my whole family (6). The concierge told us repeatedly that the easiest way to get across Time Square would be to take the E train. Not wanting to do that , we did. So we headed out to do that and come to find out the exit we needed to get off on (50th) was closed for NYE.. Shouldn't the concierge know that????? So we had to walk 40 min in 19 degree weather cause we were Told a cab is no option. Really?? We took a cab back and it took 15 min. II know for a fact hotels keep available rooms for extenuating circumstances and this certainly applied but according to Grace nothing could be done. I would never stay or recommend this hotel to anyone.
January 2, 2014
Rated 4 out of 5 by JMRF Great staff
The location is great, the staff is outstanding, and the room was quite good. We had the larger, corner room. However, more attention should be paid to lighting, We found this to be true in the dining area as well. Mind you, I don't like "spotlights", but there are dark spots in the room which make it less usable. I know the idea is to be minamalist, but a few more furnishings (like an extra chair) in this maxi room would be nice.
October 24, 2012
Rated 5 out of 5 by MountvilleMonkey W Midtown Great Experience
Highly recommend you try the W Midtown. Hotel is located in a great and safe area of the city with easy access up or downtown. Staff is customer focused and exceeded all my expectations. Hotel restaurant was good and staff was wonderful. Hotel lobby bar was popular with fun and interesting guests. The Whiskey Bar is a fun place to enjoy a nightcap on your way home at night-and is open LATE!!! Will definitely stay here next time!
May 6, 2013
Rated 5 out of 5 by Maci Wonderful NY Visit
We had a fantastic trip to NYC part in fact to the fact we stayed at the W on Lexington. A great big shout out to Eddie at the car service and Charles who was our driver, as well as Patrick at the concierge desk.They couldn't have been more friendly and helpful. We accomplished everything we had set out to do and more!
The location of this hotel couldn't be better.
Thanks to everyone at the W for making our trip so memorable!
August 22, 2013
Rated 3 out of 5 by Steamed2012 Room not up to Starwood Standards
I love Starwood hotels and try to stay in one whenever I travel. My last two trips I was extremely surprised by the lack of maintenance in the rooms. This last trip- the room was an upgrade according to the desk clerk. It was spacious by NY standards, but there were scuff marks on the walls, the bathroom floor tile looked dirty, the toliet seat was broken. I was shocked and disappointed. Pay attention to the details Starwood!
August 23, 2013
Rated 2 out of 5 by rmt216 Hotel needs to be renovated
Hotel staff was very helpful and the hotel bars are always great to grab a drink after work (I lived in NY for many years and Whiskey Blue is a staple).
The room feels dated and needs some work - I.e., new paint job and carpeting. The air condition unit was very loud but the room was too hot to keep off, so did not allow for good sleep.
April 30, 2014
Rated 3 out of 5 by Trisha21 Location - Location
This was a great location for us....convenient to our daughter's office and apt. We had a suite - 2 rooms but small...2 TV's. The rooms were clean & staff efficient. I found the lighting poor in all the rooms. The bathroom was tiny - had to squeeze in. No makeup mirror was a big negative since the lighting was poor.
Had breakfast at the hotel several days - that was fine...vibrant bar scene & good lobby.
And NO BED BUGS!
November 20, 2013
Rated 4 out of 5 by sweetiecino Small Room, Loud Hotel
Hotel is convenient and close to shops, central park and Times Square but thats probably the main benefits.
I did not expect too much from W Hotel as I had already been told that the room would be small. When I got there, the room was smaller than expected (even smaller than rooms in London) and what was surprising, the room did not even have a bath tub, which I would have expected in a 5 star hotel. The bathroom was TINY and the mirror was not big enough so that I could even see myself properly. The other thing about the hotel is that if you want some peace and quiet, do not stay in this hotel. The music is pumped as soon as you walk into the foyer (as if you are attending a night club) and some of the rooms - especially if facing the main street, will be noisy morning, afternoon and night. Would definitely not recommend for families or people who are light sleepers.
December 16, 2013
Rated 3 out of 5 by mjs30 Hits and misses
The location is good and the room size is what you would expect for NYC. General facilities are nice, aside from long waits at the elevators. Room was clean and decently furnished. Disappointed to find only a single bath towel in a room for two people upon checkin, and we also had a sink that wouldn't drain for the first 24 hours of our stay: it took 4 phone calls/complaints to get it fixed. Not the best W experience.
August 29, 2012
Rated 5 out of 5 by trance3030 Great Stay!
Great comfortable room! If you needed something, you just had to make a phone call and the staff was very friendly. But, don"t touch the food on the Munchie Bar in the room! And, I mean don't touch... it is automated! If you pick it up, you pay even if you put it back. But, I think they understand very well that people are going to look and gave a full refund with no questions asked. I will definitely stay here again!
March 5, 2013
Rated 3 out of 5 by SKL15 Not what it use to be...
I've stayed here numerous times in the past, maybe 3-4 years ago and everything was perfect. This stay was my first in a little over a year and the rooms just did not meet my expectations. I was staying here for 5 nights. I had to change room 3 times in the first 2 nights. The first room the shower did not have any water pressure. Think of showering under just drops of water. The second room was next to sons water pipes in the room and at 2AM and 5AM I was startled by loud banging. They sent an engineer up and he said there's nothing he can do. My third room was ok. The walls were very thin and I can hear everything in the adjacent rooms from a dog barking to the couple next door... But the room was at least clean and comfortable. When the staff realized how inconvenienced I've been they offered to make it up so I do at least credit the staff for their attentiveness.
March 23, 2013
Rated 4 out of 5 by cntrygrl Stay was better than last time but not great
If it were not for work I would not have selected the W again..but it was better than the last visit. The kitchen was open and therefore in room dining was available, the gym was not the cleanest but functional. The room had less issues - still dissapointed that no free wifi...I find it silly that you can go to a budget hotel and get free wifi but a Starwood in midtown costing >300 dollars can't provide free wifi...
August 28, 2013
Rated 2 out of 5 by MySister Badly needs renovation
Location is great, but for the price, the rooms desperately need renovation. My room had broken furniture and fixtures and there were strange marks on the wall. Not something I am accustomed to with W hotels.
May 23, 2014
Rated 4 out of 5 by amelia2001 Great Location With Unique Caveats
I enjoyed staying the centrally-located W New York, though I found the service somewhat lacking and the fitness center pretty outdated (no hand weights under 15 lbs?). The clubby atmosphere wouldn't work for all and I actually found the rooms, though small, quite nice. My parents stayed in a comparably-priced hotel on the West Side, with three times as much room, so you are certainly paying for the location here.
March 25, 2013
Rated 3 out of 5 by BillinSF Disappointing...
NYC has small rooms, but this hotel takes it to a whole new level. The room was not acceptable, and the walls were paper thin. I could hear people in the next room speaking, even when they used normal or quiet voices. The HVAC was so loud that there was no hope of sleeping. I will not return.
May 7, 2014
Rated 4 out of 5 by lgmom Good Experience. Small Room
Staff here is excellent. Upon check in was told of room upgrade and that the two reserved rooms would be connected. Accomodated my request for a room on a higher floor. Even with upgrade, room was incredibly small, especially the bathroom. One piece of furniture had an obvious burn mark. Room was cleaned well each day. Lobby was under construction but was not a
problem. Appreciated everything. Thanks !!
January 9, 2014
Rated 5 out of 5 by intransit46 great people great place
Outstanding staff. The restaurant is pricey for breakfast and the beds too hard but they will give you a memory foam pad to fix the latter problem and there's a great and less expensive restaurant on the corner of 50th for breakfast. Walk to MoMA. The 6 is on the next block. I love this hotel.
May 5, 2014
Rated 5 out of 5 by jenshi our anniversary trip
on March 1,
.We stayed at your facility during our
anniversary trip in New York City,
we had a fantastic time together, thankfully, weather is on our side,no ice-snow storm,
room is very cozy, comfy, nice view , except the shower
water pressure was not strong enough, maybe is because that we stay at 10th floor.
The receptionist Erin,
when we check in, she has smile on her face, very professionalism
polite, couteous ,which is very important to us.
I was under impression that I would get Free Wifi and complimentary
movie--that was okay, we were there for our special trip anyway.
try not to do anything else.
I am not sure, if I get extra bonus points when we checked out,
( Erin told me that she will take care of it for my SPG account)
Thats's all for now,
over all I will rate this facility 4 stars.
thanks, look forward to going back with another special event.
Have a blessed season.
March 3, 2014
Rated 3 out of 5 by Z5467 Not for business
Business centre is almost non-existent. Printing is very expensive. No other amenities in the centre (i.e. a stapler!).
I was upgraded but the room was one of the smallest (tightest configurations) that I have had in my last several trips.
May 16, 2014
Rated 5 out of 5 by Sakura2 Great Stay
Kudos to the amazing Front Desk Team.
Monica, Andrew Glagolev
and Mario were amazing and truly excellent customers service. They were very warm and pleasant as well.
Jacqui the housekeeping attendant on the 7th floor was very pleasant and very nice as well.
I had cancelled my other hotel reservation and just decided to stay at W New York because we were treated well in this hotel.
We will surely come back !
July 17, 2013
Rated 5 out of 5 by pltrezzajr This place rocks!
I took my wife up to NYC for a romantic weekend and selected the W New York in midtown based on the photos we saw online. The reality was even better than the pix. Wow, what an incredible hotel. Modern design, chic styling, DJ spun music in the lobby/lounge. This place has it all for those who like to travel in style. Thanks and we will definitely look at staying at other W hotels when we travel elsewhere.
July 30, 2013
Rated 5 out of 5 by brad11 Excellent location for fair price
Very friendly service. Would recommend to others.
June 3, 2014
Rated 5 out of 5 by 1Persons AWESOME WEEKEND, 1st Anniversary
We stayed here 5 years ago and I proposed to a beautiful lady who is now my wife. It was our 1 year anniversary and I am so glad that we were able to stay in the same hotel where the propsal took place. What a great weekend in an amazing hotel. The staff was much friendlier than I remember and all I can say is thank you. We had a blast this past weekend and we will be back.
March 17, 2014
Rated 3 out of 5 by Scottreido325 Staff
Staff was very good but the room arrangements were very small.
June 2, 2014
Rated 4 out of 5 by Philou01 Disappointing
I felt disappointed as the room was small, windows facing a wall and the corridor windows from the other side, no privacy other than closing the shades .....
Breakfast was horribly expensive.
In other words for an average hotel a very high price and no real incentive to come back at my next trip.
May 2, 2014
Rated 2 out of 5 by Andrew2000 W New York
Tiny room, even smaller bathroom. Dark and dingy corridors. small elevators - always crowded
May 31, 2014