Rated 5 out of 5 by hope67 Beautiful hotel w/ amazing staff
I LOVED this hotel from the minute I stepped into it to the minuteI left. The rooms were beautiful and the staff was super friendly and accommodating. I would stay here over and over again. Great experience.
February 29, 2012
Rated 5 out of 5 by Indyman123 Perfect Stay
From check in to check out my stay at the W was exceptional. The location of the hotel is great, the staff efficient and friendly, and the service outstanding. My preferred hotel whenever I get to New York.
March 16, 2012
Rated 4 out of 5 by JeffinSF Faster room service
I pre-ordered room service the evening before using the doorknob menu. It arrived fifteen minutes later than requested. The food (eggs) were cold and I was brought coffee rather than the tea I had ordered.
January 14, 2013
Rated 1 out of 5 by jr2007007 never again
this W new york at Lex was the worst hotel room I ever experienced at any SPG property. Room was dirty, overheated & noisey,hvac controls did not work and could not shut off heat, could not get any help
January 3, 2013
Rated 5 out of 5 by Lala22779966 Opera
The staff at the W lexington in New York is Great From Freddie who took care of my car and luggage and helped me navigate around the city. To the restaurant staff and checkin process everyone was great!
October 2, 2012
Rated 5 out of 5 by Haitham One of my favorite W ever
I stayed at this property a lot of times, the last two new years eve and multiple other times. The staff is very helpful, great platinum recognition, enjoyed the location!
I would definitely come back.
April 3, 2012
Rated 2 out of 5 by DouglasM Tired, unclean and indifferent staff
Poor room condition, asked for the slow drain in my shower to be addressed twice, never looked at, asked to have laundry collected, never happened. Staff was indifferent to my concerns, won't be back.
September 2, 2012
Rated 3 out of 5 by AugSpecial This hotel was not up to the W standards
No usual quiet zone - music was loud in main area every nite. Difficulty obtaining consistent information from front desk, On last nite courtesy robes were not included in room nor was bath floor rug.
August 16, 2012
Rated 3 out of 5 by Weirdice Starwood member unhappy with Sevice
Bad experience with the wait staff at Whisky Blue. Nothing wrong with actual hotel stay. Wait staff needs training in customer service.
July 17, 2013
Rated 5 out of 5 by JPG1 Always Stellar!
I have been to this hotel quite a bit and always it has been fantastic. Your front desk staff specifically Sami goes out of their way to ensure you are completely satisfied. See you again soon.
June 29, 2012
Rated 5 out of 5 by Judylee3 Comfort and style
Loved the W New York. It was fun, laid back and fancy all at the same time. Definatley planning to revisit.
July 30, 2013
Rated 4 out of 5 by 045475g Decent stay
Had a good weekend. Got an upgrade which was nice but unfortunately the cleaning staff spilled water on a Xmas card and ruined it (she wrote a nice appology note though). Overall a good stay.
December 12, 2012
Rated 5 out of 5 by Brian32 Another Great Stay !
Once Again a fantastic experience at the W New York. The staff provides exceptional service. Super clean rooms, and great amenities. My first choice when visiting clients in Midtown.
April 30, 2013
Rated 3 out of 5 by RafKam OK-ish
Whatever you do, try not to check-in after 10pm. I could barely hear the front desk staff due to the very loud music pumping out of the living room bar. She seemed to mind it as much as me, as I got what seemed like a pretty surly service after standing in line for 15 minutes following a long haul flight. Don't think there was any SPG recognition (at least I couldn't hear anything about it), and room sure didn't look like an upgrade, on any of the 3 occasions I stayed here.
Every single room I stayed in seemed to have some issue with the telephone handsets, with batteries not working, and loud beeping in the middle of the night. Aircon not working in a mid-summer stay was also annoying, but pretty swiftly dealt with by changing to another (smaller) room.
The rooms are just too dark and cramped to be relaxing, in fact, the whole hotel feels cramped. Rooms are also showing their age, with worn carpets and mildew in bathroom tiles. Living room bar is ok, but once again, hard to find seats after 7pm.
Yet, location is spot on and rates are consistently good value, so I'll probably stay again...
April 13, 2012
Rated 5 out of 5 by VT27 Treated like family
I loved this hotel from day one... I was treated exceptionally and have even become friendly with many of the staff. They are always wanting to accommodate !! A home away from home :)
January 12, 2013
Rated 3 out of 5 by Shay223 Hotel was ok
Rooms were extremely small
August 20, 2013
Rated 2 out of 5 by Joe24 Lex W is tired.
The W on Lex needs a refresh. When I checked in, the tub, desk lamp and wire internet didn't work. Took them 3 days to fix the tub. Internet never fixed. The place needs an update.
May 27, 2012
Rated 5 out of 5 by DanaM56 Cozy Room
Best service, clean and comfortable room, secure, quiet, and within walking distance from Times Square, Rockefeller Center, and 5th Avenue. Very relaxing for a business trip.
January 28, 2013
Rated 3 out of 5 by jncamesano Stay 1/27 - 1/29
The heating/cooling system in the room was a bit loud and kept waking me up so I ended up turning if off during the evening. I also think that the lobby area needs updating.
January 30, 2013
Rated 3 out of 5 by FatAy Frustrating experience
For the price you pay and for the "W" brand name, you would expect a certain level of service. You would expect, for instance, free in-room wi-fi, which we didn't get. The "free" computer centre did not allow us to print our boarding passes even after several attempts. Our room also had an extremely loud and possibly defective heating system. It continuously woke us up several times during the night and was impossible to turn off. Moreover, we were awoken at 5:20AM by hotel staff at our door who then slipped our BILL under the door and walked away. Cleaning staff woke us again later that same morning with their absurdly loud yelling and chatter. Walls are paper thin. In sum, we were EXTREMELY frustrated with our stay at the W New York and should've heeded the reviews we read about it not being the best of the Ws. We paid extra for this hotel simply due to its proximity, but in retrospect, we are regretting this decision. All this being said, we would appreciate some sort of compensation for ending our short trip on such a negative note. We would hate to keep a sour first impression of such a renowned hotel chain.
January 6, 2013
Rated 4 out of 5 by jmgm this hotel has great employees
The employees went out of their way to ensure a great stay. Free drink vouchers when the room wasn't ready even though they have a 3:00 check-in and it was only 1:00.
February 21, 2013
Rated 2 out of 5 by amolavi Pick Another NYC Property
Just Finish Two Night Stay
Cash Prepaid Rate (20% Off).. Applied Suite Night Awards that was confirmed for a Fantastic Suite.
Arrived... Welcome Desk was Swamped... clearly not staffed for the two weddings that they had booked at the hotel. (I know there were two different wedding based on the piles of welcome favors behind the desk)
Welcome Desk put us in a room that was clearly not a Fantastic Suite. Was a Studio Suite in every way. Called the Front Desk... was told that i was wrong (always a great way to talk to customers). Asked to be moved to a Fantastic Suite... moved to another room that still was not a Fantastic Suite.
So clearly room management and welcome desk sucked hard.
Had cocktails and snacks in the Living Room (2X) everyone was lovely.
Plat Breakfast in Living Room was great... staff again was lovely.
Needed extra towels and the such... housekeeping staff was lovely.
Here's a thought. Retrain (or fire) the Welcome Desk, promote everyone else and start a new.
Management sent a bottle of wine to the room after they found out it was my 500th night. lovely gesture. would have preferred to have gotten the room i was booked in.
June 9, 2013
Rated 1 out of 5 by BADexp Worst hotel ever!!!
I have been stayed in many 4 stars and above hotels, this hotel does not qualify calling itself a "4 star" at all. NOT recommended to anyone who is looking for a comfortable and up to standard hotel at all. There are way too many other hotels you can choose from, don't throw away your money here!!
The first room we stayed was SO small, one bed dominated the room then you have no space to move around. There's no hot water in the shower!!!! I have to let the water run for 15 minutes before it turns warm! The maid didn't even come to clean the room the next day. We had to call the front desk twice, she didn't show up after "1 1/2" hours later after we called the service.
After talked to the front desk, the girl was nice enough to upgrade us to another room.
Although the new room is bigger than the first one, it's still very small. The bed is uncomfortable. The worst part is the bathroom.
Small - of course!! The cold water handle falls off, can't even stay in it's socket. The glass panel can't stop water splash all over the place. The drainage is a nightmare, I have to turn the water off to let the water SLOWLY drain away, turn the water on, wash, then turn the water off again for many times in order not to stand in water through out the shower. Don't even try to wash your hair, that will take you more than half an hour to finish a shower, that's how bad it is.
Oh, did I mention the towels? They smell like rain boots after a raining day!! They don't have clean fresh smell, I wonder did they even dry the towels thoroughly before having them folded? I feel like going back to take another shower to get rid of the ugly smell after dried myself using their towels.
Anyway, this is the worst hotel I ever stayed, not recommended to anyone at all!!
September 25, 2013
Rated 5 out of 5 by ll99 Wonderful stay in NYC
The W hotel Lexington not only met all of or expectations but exceeded them. The staff is phenomenal. The only annoyance was that internet access was not included.
August 13, 2012
Rated 5 out of 5 by Catherine26 Great NYC hotel!
It was my second time staying at this hotel and my stay exceeded my expectations again! Great location, great service, great rooms and a great vibe in the hotel!
February 4, 2013
Rated 5 out of 5 by Vitof My Place
I stay here whenever I travel to Manhattan, Staff is great, location is great. The staff really go out of there way to make my stays easy and comfortable.
November 1, 2012
Rated 5 out of 5 by Joey5 Great Location
This hotel is in a great location. Walking distance to Time Square and Rockefeller Center. Nice and friendly staff! Will definetly stay here again.
December 29, 2012
Rated 2 out of 5 by michele Good location but dissappointing W experience
The room&bathroom were very small, smelled and noisy heating system. Room service breakfast was skimpy. We will never stay at this location again.
January 28, 2013
Rated 4 out of 5 by hendrix0316 Excellent location
Despite the relatively small rooms, I like like this W property. The location is excellent for my purposes....and Equinox is on a few blocks away.
May 28, 2012
Rated 4 out of 5 by Dothy82 Great Stay in the Big Apple started at W New York
Very well located hotel, clean and nice room, excellent bedding, great space in the room. Only warning was the noise I got from Lexington Avenue.
November 28, 2012