Rated 5 out of 5 by JosephSherry Great Service
I asked for an extra blanket and pillows and both were promptly delivered. I asked fro directions to the American Natural History Museum and those were perfect. I asked for something to be printed and once again it was done. My wife and I love the location and look forward to staying again in a couple months.
January 21, 2014
Rated 2 out of 5 by Baker2013 Stay Elsewhere
Numerous problems. When reported, attitude was poor and sometimes blamed customer rather than correcting the issue. After stay I sent a detailed note to management - hopefully they address the problems.
Way over priced for what you get. Much more comfortable accomodations on the same street for less money and less attitude.
December 13, 2013
Rated 5 out of 5 by Vandal6 Superior Hotel
We had a terrific stay at this hotel. There are many amenities and so much to do in the neighborhood. We would recommend this hotel to anyone who visits NYC.
March 31, 2014
Rated 3 out of 5 by TBD2014 Loud Street Noise and Small
Very nice check-in person. Room smaller than I expected when I upgraded. I should have asked questions about what floor. More importantly street noise made it a very long uncomfortable night.
March 24, 2014
Rated 2 out of 5 by nyc111111 Terrible Customer Service - Rude Condescending Staff
i hate to review negatively but i will never stay in this W Hotel again. The customer service was unacceptable and the front desk man was the rudest most condescending person. Our rooms, which we booked back in october - were not available at 3pm (check in time) I even requested early check in but understood that can not always be accommodated. As my 8 guests from out of town waited in a restaurant down the street, we were supposed to get a phone call that our rooms were ready - No. I had to call and check on this - where I was told that the rooms were not ready. We didnt get into our rooms until 6:15pm. How embarrassing when hosting people who flew in from all over the country. Even though you reduced our room rate, I am still disgusted by your rude front desk person's behavior. As we were supposed to have the room to enjoy during our stay, we then had to rush to get ready for our evening out. Unacceptable and rude. Will never recommend. Will never stay at this establishment again.
January 27, 2014
Rated 3 out of 5 by Freezing Service could be better
Housekeeping service was not very good. Also, the front desk didn't seem well-informed (e.g., they had never heard of Delta's Crossover rewards Program even though a sign on the very counter at which I was standing advertised the program.
March 10, 2014
Rated 4 out of 5 by SPGog Improved from prior experience
Had some bad experiences here in the past (AC not working, getting jipped by cabbies who have to kick back to the doormen, etc). Stayed here for the location recently and the staff seems to have been upgraded. Hope this is part of a long term trend!
March 5, 2014
Rated 1 out of 5 by ToddChicago Very bad offering for the price
I have stayed multiple times in this hotel. During my last stay i complained about the noise level and teh size of the room and still got pretty much the same configuration.
I don't make reservations about the hotel on my own it is done through an agency - if I had a say in it W would not be on my list!
January 20, 2014
Rated 3 out of 5 by DEEPAK10022 March 2014
Stayed here for 3 nights, great location- Hotel is looking old, needs some upgrade, lobby was closed for renovation, otherwise comfortable hotel.
March 31, 2014
Rated 1 out of 5 by col22 Rooms are terrible
When staying at a luxury hotel, one shouldn't have to worry about the room meeting basic standards, like being wider than the length of a bed. I'm amazed by how terribly small the standard hotel room is at this hotel. If you are thinking about booking a "wonderful" room at the W, stay elsewhere for less money and a nicer room.
October 28, 2013
Rated 2 out of 5 by SPG4Everandever Gave me a room that had someone in it...
I've stayed at this hotel a number of times over the past month or two, and I've been routinely disappointed with my experiences.
The last time, though, took the cake. After arriving on a late flight, the front desk took about 15 minutes to find me a room.
Tired, I made my way to my room, put the key in the slot, popped the door open, only to see the surprise on the face of the guy who was ALREADY IN THE ROOM!
I explained that the front desk had given me the key, showed him the key pouch with the room # on it, and went back downstairs.
The front desk clerk came back about 5 minutes after I told him about this, and said "We're going to give you XX thousand points." The manager, for his part, barely apologized to me for the experience, which was EMBARRASSING, as you may imagine.
Better yet, they credited my account only two-thirds the points the manager had promised me. Terrible service, and just unacceptable in their response to a frightful situation.
July 30, 2012
Rated 1 out of 5 by Deb24 Dirty room
We arrived at the hotel at check-in time and were told our room wasn't ready. Several hours later, we were told the room was ready and given our key. When we entered the room, the bed wasn't made and there were dirty sheets on the desk. The floor needed to be vacuumed. I will not be returning to this hotel next time I visit NYC.
June 19, 2012
Rated 5 out of 5 by BobbyX Love the hotel and the bar
I stay here every time I'm in NY, which is 6-8 times per year. Love the hotel as well as the Whiskey Blue.
April 5, 2014
Rated 4 out of 5 by felix12 Executive Floor Management
Jess, who was managing the 16th and 17th floors during my recent stay, was extremely proactive in dealing with a noisy cooling problem. Rooms were changed immediately and I was provided with an upgrade so that I could focus. Thanks to efforts like these, I continue to prefer this hotel when traveling to New York for business.
June 23, 2012
Rated 5 out of 5 by Roland10 Great customer service
My wife and I very much enjoyed our stay. The staff is very friendly and willing to help in any way possible. Our cozy room, while not huge, was very comfortable. Would highly recommend the hotel and will stay there again.
March 10, 2014
Rated 3 out of 5 by adamluc Bad thermostat/ air conditioning
Given this hotel is a 4 star hotel and there was no way to adequately hold a temperature in the room, I am very unhappy. I would not suggest that anyone stay there when it is warm, as you will sweat all night long in a very hot room. The temp outside was only 60 degrees, yet the room was at 75 degrees.
December 23, 2013
Rated 4 out of 5 by Tash916 Dark, but still sets the mood
The only issue I had was with the lighting. The hallways are super dim and the lighting in the Studio suite was not adjustable to my liking, but still wasn't bad.
I would recommend this hotel to any singles and couples, not the most exciting accommodations for families.
February 9, 2014
Rated 2 out of 5 by usuallytolerant Too little for too much
A/C noisy and rattling. Room super small with very limited space. (TV remote was on bedside table that I could barely access without climbing over the bed.) Shower/Tub very confined (but reasonably tall).
March 13, 2014
Rated 5 out of 5 by SarahF Great location
The room is stylish, and very clean. It was just a little small. But the hotel is a great location with a great staff. I would definitely stay there again.
March 24, 2014
Rated 5 out of 5 Great Hotel
This W hotel was just great. The staff was really friendly especially at the front desk and outside at the door. I will come back and stay here on my next trip to NYC and will definitely recommend it to all my friends and contacts.
The Acura service is a great idea and great promotion for the manufacturer.
November 16, 2012
Rated 3 out of 5 by DMONTANA810 FQANTASTIC SUITE
I BOOKED THROUGH STARWOODS I ASKED FOR A HIGH FLOOR I CHECKED IN AND WAS PUT ON THE THIRD FLOOR ASKED IF I COULD CHANGE MY FLOOR AND WAS TOLD IT WAS NOT AVAILABLE. THE BED WAS SUPPOSED TO BE A QUEEN AND IT WAS A FULL. THE WINDOW FACE AN EYE LEVEL ALLEY . I STAY AT W ALL THE TIME AND I WAS NOT HAPPY WITH THIS ROOM
January 29, 2013
Rated 4 out of 5 by bethybeth Nice - but hot
Our room was clean, but the temperature wasn't regulated. It was set at 76 when we got in. I turned it down to 68, but it never dropped. I messed with the controls trying fan, ac, etc, but nothing changed it. I woke up the next morning and it was almost 80. Aside from the temperature control, it was a nice place.
January 4, 2012
Rated 4 out of 5 by Hoosier1983 David's Stay
I love the W New York for everything except the size of the bathrooms. Just not condusive to getting frreshened up due to the small size and vlack of vanity area.
March 22, 2014
Rated 5 out of 5��by Stuart29 Lost and Found
I left a very expensive phone charger in my room. The house keepers put it in lost and found and I was able to retrieve it later that day. It is just on small example of of all the great service your hotel delivers.
March 7, 2014
Rated 3 out of 5 by Mass Not currently meeting W standards
I asked for a room away from the elevator; was given a room just off the elevator. Housekeeping was good but carpet stained, needs cleaning, just gross (Room 938). Lighting dim, not great for reading in room. Doesn't feel up to W Hotel standards (e.g., W Boston).
February 10, 2014
Rated 4 out of 5 by Gwatest Starving in the morning.
I reserved my room online as the AARP Breakfast Package. When I checked in I asked where I would have breakfast and was told that the hotel computer didn't show the Breakfast Package. I showed the front desk attendant my written confirmation of the package, but he wouldn't give it to me.
January 13, 2014
Rated 5 out of 5 by Blondi951909 Wonderful!!!
We had a cozy room! So in Manhattan that means small. However, the rooms are so well designed that it fit our needs perfectly. The staff was fantastic answering most requests within less than 10 minutes! The bathroom was more than adequate and the hotel changed our bed from 1 queen to 2 twins at the last minute.
November 29, 2011
Rated 4 out of 5 by Dave24 Great hotel for an overnight stay
I stayed at the W Lexington overnight for an early meeting the next day. The rooms are not big but have everything you need for a comfortable stay. The staff was professional and welcoming. My only tip for those who are in a rush in the morning... leave extra time the elevators take forever when there is a rush.
June 24, 2012
Rated 5 out of 5 by Mel03 Comfortable, Stylish, Friendly
I just came back from a stay at the W at 541 Lexington Ave NYC. The hotel is gorgeous, the staff is very professional and friendly, and the room was very comfortable. I stayed there 3 years ago, and have returned to NYC twice since then, and stayed at other hotels, but had to come back to this one. It's a treat.
March 4, 2013
Rated 4 out of 5 by Harry14 convient location
close to broadway, excellent staff
April 8, 2014