Rated 5 out of 5 by Liz1959 Small but comfortable
Comfortable, clean, quiet and reasonably priced!
June 23, 2014
Rated 5 out of 5 by Joey5 Great Location
This hotel is in a great location. Walking distance to Time Square and Rockefeller Center. Nice and friendly staff! Will definetly stay here again.
December 29, 2012
Rated 2 out of 5 by DisappointedAt49andLex Disappointed
Moved 2x in 4 days. First day due to noise. Second due to defective HVAC. While staff seemed to care, accommodations fell short of expectation.
February 10, 2014
Rated 2 out of 5 by Andrew2000 W New York
Tiny room, even smaller bathroom. Dark and dingy corridors. small elevators - always crowded
May 31, 2014
Rated 4 out of 5 by hendrix0316 Excellent location
Despite the relatively small rooms, I like like this W property. The location is excellent for my purposes....and Equinox is on a few blocks away.
May 28, 2012
Rated 2 out of 5 by michele Good location but dissappointing W experience
The room&bathroom were very small, smelled and noisy heating system. Room service breakfast was skimpy. We will never stay at this location again.
January 28, 2013
Rated 4 out of 5 by Dothy82 Great Stay in the Big Apple started at W New York
Very well located hotel, clean and nice room, excellent bedding, great space in the room. Only warning was the noise I got from Lexington Avenue.
November 28, 2012
Rated 3 out of 5 by mjg20606 Interesting Hotel
Room is small, without a comfortable chair
Tried to get Brunch or Lunch on Sunday. No available restaurant in hotel, although many are close by
May 9, 2012
Rated 3 out of 5 by hifiguy Not so great room!
great location close to everything in Mid-Town. Staff very helpful and attentive but the room was a outage stamp and bathroom was old and dated.
December 28, 2011
Rated 5 out of 5 by darren49 WONDERFUL
STAFF A+++++ LOCATION A++++++ VERY NICE FREE UP GRADE FOR MY ANNIVERSARY
June 9, 2014
Rated 5 out of 5 by Wulatino Great Great, Great
I had A wonderful time at the W Hotel NYC ,
June 22, 2014
Rated 5 out of 5 by E8N14 Semper Fi
Great base camp on the quarterly visits to my home town !
Nothing more to say, but keep up the good work.
See you soon...
May 2, 2012
Rated 3 out of 5 by madmicky01 small room with noises
The romm 81520) was very small and noisy at night 8I think due to airconditioning, but I am not sure), and maybe to Works on the lobby
March 7, 2014
Rated 4 out of 5 by Gal13 This hotel has great features
Love the services, the rooms are a little bite small if you compare to another W hotel wireworld, also love the bliss stuff for the bathroom
October 17, 2012
Rated 1 out of 5 by LeighHK it damages W Hotel's brand name
I cannot believe it is a W Hotel. It is the worst SPG hotel I ever stayed. I tried W hotels in Taipei, Hong Kong, Singapore and D.C.. All of them are very impressive. I really cannot believe W Hotel New York is apart of the chain.
Service: 1. The bellboy left my luggage in the middle of sidewalk of the street. Fortunately, nobody took it. 2. There was a yellow rubber glove in my bath. When I reported the issue, there was no apologize and simply told me to throw it away. 3. The bed sheet does not even cover the mattress; therefore, it moves with me when I turn over in bed. 4. No slippers in the room. I asked for a pair and got it one hour later.
Facilities 1. Very old decoration with a very poor maintainance. 2. The air conditioner is so loud that I have to turn it off when I go to bed. 3. Shower Faucet's handle dropped off when I touched it. 4. The so-call "Suite" just put a small sofa in the middle of room randomly. Maybe it is a part of the design. The room totally re-defined the word suite in my dictionary. 5. The closet's door and clapboard are broken. I fixed the boor myself to turn off the closet light but cannot help on the clapboard.
August 13, 2013
Rated 2 out of 5 by amolavi Pick Another NYC Property
Just Finish Two Night Stay
Cash Prepaid Rate (20% Off).. Applied Suite Night Awards that was confirmed for a Fantastic Suite.
Arrived... Welcome Desk was Swamped... clearly not staffed for the two weddings that they had booked at the hotel. (I know there were two different wedding based on the piles of welcome favors behind the desk)
Welcome Desk put us in a room that was clearly not a Fantastic Suite. Was a Studio Suite in every way. Called the Front Desk... was told that i was wrong (always a great way to talk to customers). Asked to be moved to a Fantastic Suite... moved to another room that still was not a Fantastic Suite.
So clearly room management and welcome desk sucked hard.
Had cocktails and snacks in the Living Room (2X) everyone was lovely.
Plat Breakfast in Living Room was great... staff again was lovely.
Needed extra towels and the such... housekeeping staff was lovely.
Here's a thought. Retrain (or fire) the Welcome Desk, promote everyone else and start a new.
Management sent a bottle of wine to the room after they found out it was my 500th night. lovely gesture. would have preferred to have gotten the room i was booked in.
June 9, 2013
Rated 4 out of 5 by HLSS Staff was great
Front desk staff, Nick, and room service waiter, Razor, we're very helpful and accommodating.
May 22, 2014
Rated 4 out of 5 by PXB375 Bad doorman
He spent his time chatting with the other doorman and looked at me like I was crazy when I said I had bag in the cab's trunk.
March 27, 2014
Rated 3 out of 5 by Weirdice Starwood member unhappy with Sevice
Bad experience with the wait staff at Whisky Blue. Nothing wrong with actual hotel stay. Wait staff needs training in customer service.
July 17, 2013
Rated 4 out of 5 by RandyG Funky hotel
The room was a little cramped
June 23, 2014
Rated 5 out of 5 by thecherub88 gold star!
love everything about this place: location, the people (including staff), the rooms and much much more! my favorite w, without peers!
January 23, 2013
Rated 4 out of 5 by katie1971 Great room for three people
Very good sized room for three people. The staff were excellent - very polite and helpful.
Will stay again.
April 23, 2014
Rated 2 out of 5 by Hairqueen1 Hotel lacks communication
I am not impressed with the lack of Comunication and follow through!o had some serious problems and they were totally minimized !
February 10, 2013
Rated 4 out of 5 by DO53 This hotel is conveniently located
If you are looking for a hotel in midtown that is close to Grand Central, you can't beat the W lexington.
April 19, 2014
Rated 3 out of 5 by biztraveler this hotel offers compact rooms
there is not much open floor space in the rooms. the bathroom was tired looking and did not smell clean. towels were tattered.
January 25, 2013
Rated 3 out of 5 by Scottreido325 Staff
Staff was very good but the room arrangements were very small.
June 2, 2014
Rated 5 out of 5 by ashantirse Great Hotel!!
Great location in Midtown. Great Bar, Great Staff. Really treated me like a gold rewards member!!
April 28, 2014
Rated 4 out of 5 by MammothMinky Central Location
Easy to get to, central in location, next to east-side subway line
Rooms a bit small, but hey, who is in their room in NYC
December 2, 2013
Rated 5 out of 5 by BobbyX Love the hotel and the bar
I stay here every time I'm in NY, which is 6-8 times per year. Love the hotel as well as the Whiskey Blue.
April 5, 2014
Rated 2 out of 5 by TravelHMS This hotel is workable
This hotel is fine as a place to stay however, the rooms are very small and the shower/bathroom are pretty outdated.
January 19, 2014