Rated 3 out of 5 by jascott My experience with The W NYC
I recently stayed with you all on a four night stay this past weekend, checking out yesterday. I have to say that as a Starwood Platinum member and frequent Starwood guest, although I do enjoy your hotel, the service given to Preferred Platinum members was extremely disappointing – particularly compared to my many stays with various Starwood hotels.
Although I believe the confusion arose from my partner’s pre-booking of the hotel room through a third-party and the complication of adding my Starwood platinum privileges upon arrival, I must say that I am both disappointed that I was not able to receive any credit for this four day stay toward my Starwood account. Furthermore, not only were there no complimentary snacks or beverages offered, as is the case with my stay at other Starwood establishments, but we charged hefty charges for various snack items from the minibar as a result.
I know that these may be standard for your hotel; however, I felt the need to send a note as a frequent Starwood guest to perhaps help future Platinum members to feel more welcome in your hotel. My company members as I often choose to stay with Starwood as our preferred hotel, and I would love to continue this relationship in the future.
December 24, 2012
Rated 4 out of 5 by Ryan25 Nice location
Away from busy Times Square yet close enough to walk everywhere.
May 12, 2013
Rated 4 out of 5 by Garfield68 Great atmosphere
Excellent combination of contemporary style and old architecture
January 20, 2013
Rated 5 out of 5 by Mwarnerllc The housekeeper
The housekeeper was so polite and professional. He was the best.
February 1, 2013
Rated 3 out of 5 by AlmaStar Disappointing
This W Hotel is way below the standards of what I expected.
October 18, 2012
Rated 2 out of 5 by Dave67th W on lex
Good for midgets rooms very small and poorly designed
September 28, 2013
Rated 3 out of 5 by Stephanie444 Disorganized
Out of everything, long waits, bad service
January 4, 2014
Rated 4 out of 5 by robyn Excellent Location
Very central location in a stylish and upscale area.
April 26, 2013
Rated 3 out of 5 by santri1969 Good location but hotel rooms small
Good central location but facility needs an upgrade.
June 1, 2013
Rated 2 out of 5 by lwr2011 Concierge not helpful
The service level doesnt meet W hotel experience
April 9, 2012
Rated 5 out of 5 by DCzech Excellent
This stay was so comfortable it felt like home.
September 17, 2013
Rated 3 out of 5 by dctony staff needs improvement
staff not very accomodating and had an attitude
April 4, 2013
Rated 2 out of 5 by Fabio77 Disappointing stay at W on Lex in NYC
Room in great need of maintenance and overhaul.
February 28, 2013
Rated 4 out of 5 by BDB123 Comfortable NY Midtown
Comfortable, well-manged hotel
January 15, 2014
Rated 3 out of 5 by Juniper Unresponsive service
Service was bad at the hotel. Unresponsive.
March 2, 2013
Rated 5 out of 5 by ShaSha417 Great Location
friendly staff and very professional
November 12, 2013
Rated 3 out of 5 by iceman70 Found a dirty towel in the bathroom
Cleaning person didn't do a good job
October 20, 2013
Rated 3 out of 5 by Patnao ok
ok comfy, room small, noisy corridor
January 31, 2012
Rated 3 out of 5 by scotqueen2012 Needs some improvement
i had an issue w my bill at checkout
July 29, 2012
Rated 4 out of 5 by Bella Staff is great
Staff is always friendly and helpful
April 12, 2013
Rated 5 out of 5 by Gluck Excellent
Staff was excellent. Very helpful
October 24, 2012
Rated 2 out of 5 by compratudo3000 W Hotels - not anymore
Worst of it staff and location.
December 16, 2011
Rated 3 out of 5 by JJM444 Disappointing for the W
Disco feel. Overall poor value.
December 12, 2012
Rated 4 out of 5 by whitesoxFan22 Lexington W in NY
Great location and fun W hotel
December 10, 2012
Rated 5 out of 5 by Sarah13 This hotel was amazing!!!
From checkin - 100% happiness
May 2, 2013
Rated 2 out of 5 by Nora11 Website pictures are very deceiving
Very small rooms and suites.
May 25, 2013
Rated 5 out of 5 by apcatsbyjones Oasis in Manhattan
April 6, 2013
Rated 4 out of 5 by Perry007 They keep you coming back...
The Wow Suite is well, WOW!
December 26, 2011
Rated 3 out of 5 by Shay223 Hotel was ok
Rooms were extremely small
August 20, 2013
Rated 4 out of 5 by Kathy03 Very LOW In Room Lighting/ Breakfast
It would be very helpful to have at least 1 brighter light in the room. The lighting in the Bathroom is good for showering, etc, but for makeup application, brighter would be better. Having just 1 brighter light that could be turned on or off based on preference, maybe above floor length mirror would be extremely helpful. It was impossible to check your overall look in the low lighting. Great for atmosphere, but really one brighter light option would be GREAT.
For breakfast, I usually have granola, low fat yogurt with a little fruit. I saw a similar option on the menu in the W Hotel restaurant, so I ordered the yogurt with granola and asked if I could add some berries as well. I was told by the server that to add berries would be a $10 charge. (Odd since the yogurt and granola was $11???). I said okay, and what I received was a tiny bowl with not even 1/2 cup of yogurt and a large bowl of granola and a large bowl of berries. I guess the assumption is that the guest wants dry granola? There was not really enough yogurt to even moisten the bowl of granola, and the bowl of berries was lovely, but complete overkill for my request. So much for Whatever/Whenever.
But since that is your Mantra, it does seem that it should be considered when a guest request is made.
January 30, 2013