Rated 2 out of 5 by AjitG Disappointing.
This is the first time I've had a disappointing experience in a Starwood hotel. I had read the negatives reviews, but thought I'd take a chance anyway. I was sad that I did.
First--no real recognition of my Gold status or care towards my special requests. I've had other Starwood hotels put more effort before I had Gold status than the W did with Gold status. Polite people at the desk, but civility isn't enough.
Second--the rooms are small and rather uninspiring. Even by NYC standards. Not much is wonderful with the Wonderful rooms, though at least had a basic level of comfort and cleanliness. But a W hotel is expected to give more than basic comfort/cleanliness. I could stay at a lower tier hotel if I just wanted that.
Finally--I got hit with a bunch of extra charges, even though I was on a Cash & Points stay. Never had that happen before--State Tax, Room Tax, Occupancy/Tourism Tax and even a Jarvis Ct Tax. Huh? I didn't go to the Jarvis Ct. And why all the extra taxes when no other NYC-based Starwood hotel has ever charged me them before on a Cash & Points stay?
Yeah. Nickel and dime me, W--what you get in return is no future patronage from me. Was it worth that extra 15 bucks you scammed me on?
January 8, 2012
Rated 4 out of 5 by picnyc13 Holiday Stay
Great hotel and very upbeat! Hard to get staff on phone sometimes for assitance.
December 26, 2012
Rated 5 out of 5 by 1travelerKC this hotel has a great staff
David, especially, was incredibly courteous, helpful, and kind (W Hotel on Lex.)
April 7, 2013
Rated 5 out of 5 by GS90802 Great stay
Stayed several times with good results, but this was the best of my stays here!
December 10, 2012
Rated 1 out of 5 by kj2014 Not a typical Starwood property
I am a Starwood Loyal and I have to stay this is by the worst property I have stayed in. You have to insert the key in the elevator and 9 of 10 times it doesn't work...you have to call the security or someone to make it work or get your key replaced. Saw same thing happened with my colleagues as well as some other guests.
Hot water - Plumbing needs a overhaul too. The hot water takes forever to come. First time, after waiting for 5 minutes I assumed that may be hotel has run out of hot water...10 minutes later it started trickling through.
Lounge - There's no lounge (understand) but the hotel staff is not active/proactive in telling about the alternate options. Had to prompt a few time and even after that the answer was pretty vague
Room keys - Same story as elevator but not as bad.
Room size - Don't understand the layout or the room size. It's like living in a dungeon. There's no easy accessible port for setting up the iron table. All the ports are behind the table and very difficult to access.
Other issues - No floor mat in bathroom the first day. Housekeeping left it second day. No water bottles for Platinum (maybe not a norm for this property)..
Only positive - it's closest Starwood property to work.
February 25, 2014
Rated 4 out of 5 by DanyB Always appreciate staying at a W Hotel
Great location, great staff, great ammenities
April 28, 2014
Rated 3 out of 5 by etriana6 NY
Rooms have no drawers.
Does not offer shower caps.
Water was running brown.
October 8, 2013
Rated 4 out of 5 by Horacio69 Good location
Walking distance to good restaurants and shopping in the area.
March 18, 2014
Rated 5 out of 5 by mbt1000 Great place in midtown!
Perfect location - comfortable room - would absolutely stay there again!
May 1, 2013
Rated 4 out of 5 by ND08 Great location and staff
I have stayed in this hotel before due to the location and modern feel.
April 17, 2013
Rated 4 out of 5 by REW1 Good Stay
Service is always good at this location. Great for business trips.
August 20, 2012
Rated 3 out of 5 by jascott My experience with The W NYC
I recently stayed with you all on a four night stay this past weekend, checking out yesterday. I have to say that as a Starwood Platinum member and frequent Starwood guest, although I do enjoy your hotel, the service given to Preferred Platinum members was extremely disappointing – particularly compared to my many stays with various Starwood hotels.
Although I believe the confusion arose from my partner’s pre-booking of the hotel room through a third-party and the complication of adding my Starwood platinum privileges upon arrival, I must say that I am both disappointed that I was not able to receive any credit for this four day stay toward my Starwood account. Furthermore, not only were there no complimentary snacks or beverages offered, as is the case with my stay at other Starwood establishments, but we charged hefty charges for various snack items from the minibar as a result.
I know that these may be standard for your hotel; however, I felt the need to send a note as a frequent Starwood guest to perhaps help future Platinum members to feel more welcome in your hotel. My company members as I often choose to stay with Starwood as our preferred hotel, and I would love to continue this relationship in the future.
December 24, 2012
Rated 4 out of 5 by Pastelita Great Location
The W Hotel was well situated to allow for walking to everything.
July 5, 2013
Rated 4 out of 5 by Garfield68 Great atmosphere
Excellent combination of contemporary style and old architecture
January 20, 2013
Rated 5 out of 5 by Mwarnerllc The housekeeper
The housekeeper was so polite and professional. He was the best.
February 1, 2013
Rated 4 out of 5 by Ryan25 Nice location
Away from busy Times Square yet close enough to walk everywhere.
May 12, 2013
Rated 5 out of 5 by AlexLilly Wife's Birthday Weekend
Great location for a romantic weekend my wife's 30th birthday
January 14, 2014
Rated 5 out of 5 by James014 Jim
Hotel staff are very accomodating and everything is clean
January 30, 2014
Rated 3 out of 5 by AlmaStar Disappointing
This W Hotel is way below the standards of what I expected.
October 18, 2012
Rated 5 out of 5 by mher77 Great Experince
W NY is a fantastic and modern hotel, very well located
January 17, 2014
Rated 4 out of 5 by Harry14 convient location
close to broadway, excellent staff
April 8, 2014
Rated 2 out of 5 by Dave67th W on lex
Good for midgets rooms very small and poorly designed
September 28, 2013
Rated 4 out of 5 by robyn Excellent Location
Very central location in a stylish and upscale area.
April 26, 2013
Rated 3 out of 5 by santri1969 Good location but hotel rooms small
Good central location but facility needs an upgrade.
June 1, 2013
Rated 2 out of 5 by lwr2011 Concierge not helpful
The service level doesnt meet W hotel experience
April 9, 2012
Rated 5 out of 5 by DCzech Excellent
This stay was so comfortable it felt like home.
September 17, 2013
Rated 5 out of 5 by poppiart Great location
Nicely appointed. Friendly staff. Clean.
February 20, 2014
Rated 2 out of 5 by Fabio77 Disappointing stay at W on Lex in NYC
Room in great need of maintenance and overhaul.
February 28, 2013
Rated 3 out of 5 by dctony staff needs improvement
staff not very accomodating and had an attitude
April 4, 2013
Rated 3 out of 5 by Stephanie444 Disorganized
Out of everything, long waits, bad service
January 4, 2014