Rated 4 out of 5 by picnyc13 Holiday Stay
Great hotel and very upbeat! Hard to get staff on phone sometimes for assitance.
December 26, 2012
Rated 5 out of 5 by 1travelerKC this hotel has a great staff
David, especially, was incredibly courteous, helpful, and kind (W Hotel on Lex.)
April 7, 2013
Rated 5 out of 5 by GS90802 Great stay
Stayed several times with good results, but this was the best of my stays here!
December 10, 2012
Rated 4 out of 5 by Harry14 convient location
close to broadway, excellent staff
April 8, 2014
Rated 3 out of 5 by etriana6 NY
Rooms have no drawers.
Does not offer shower caps.
Water was running brown.
October 8, 2013
Rated 5 out of 5 by mbt1000 Great place in midtown!
Perfect location - comfortable room - would absolutely stay there again!
May 1, 2013
Rated 4 out of 5 by ND08 Great location and staff
I have stayed in this hotel before due to the location and modern feel.
April 17, 2013
Rated 5 out of 5 by AlexLilly Wife's Birthday Weekend
Great location for a romantic weekend my wife's 30th birthday
January 14, 2014
Rated 4 out of 5 by REW1 Good Stay
Service is always good at this location. Great for business trips.
August 20, 2012
Rated 5 out of 5 by James014 Jim
Hotel staff are very accomodating and everything is clean
January 30, 2014
Rated 4 out of 5 by Pastelita Great Location
The W Hotel was well situated to allow for walking to everything.
July 5, 2013
Rated 3 out of 5 by jascott My experience with The W NYC
I recently stayed with you all on a four night stay this past weekend, checking out yesterday. I have to say that as a Starwood Platinum member and frequent Starwood guest, although I do enjoy your hotel, the service given to Preferred Platinum members was extremely disappointing – particularly compared to my many stays with various Starwood hotels.
Although I believe the confusion arose from my partner’s pre-booking of the hotel room through a third-party and the complication of adding my Starwood platinum privileges upon arrival, I must say that I am both disappointed that I was not able to receive any credit for this four day stay toward my Starwood account. Furthermore, not only were there no complimentary snacks or beverages offered, as is the case with my stay at other Starwood establishments, but we charged hefty charges for various snack items from the minibar as a result.
I know that these may be standard for your hotel; however, I felt the need to send a note as a frequent Starwood guest to perhaps help future Platinum members to feel more welcome in your hotel. My company members as I often choose to stay with Starwood as our preferred hotel, and I would love to continue this relationship in the future.
December 24, 2012
Rated 5 out of 5 by Mwarnerllc The housekeeper
The housekeeper was so polite and professional. He was the best.
February 1, 2013
Rated 4 out of 5 by Garfield68 Great atmosphere
Excellent combination of contemporary style and old architecture
January 20, 2013
Rated 4 out of 5 by Ryan25 Nice location
Away from busy Times Square yet close enough to walk everywhere.
May 12, 2013
Rated 5 out of 5 by mher77 Great Experince
W NY is a fantastic and modern hotel, very well located
January 17, 2014
Rated 3 out of 5 by AlmaStar Disappointing
This W Hotel is way below the standards of what I expected.
October 18, 2012
Rated 5 out of 5 by poppiart Great location
Nicely appointed. Friendly staff. Clean.
February 20, 2014
Rated 2 out of 5 by Dave67th W on lex
Good for midgets rooms very small and poorly designed
September 28, 2013
Rated 5 out of 5 by Aff123 Service
Great service and very friendly
March 7, 2014
Rated 4 out of 5 by robyn Excellent Location
Very central location in a stylish and upscale area.
April 26, 2013
Rated 3 out of 5 by santri1969 Good location but hotel rooms small
Good central location but facility needs an upgrade.
June 1, 2013
Rated 2 out of 5 by lwr2011 Concierge not helpful
The service level doesnt meet W hotel experience
April 9, 2012
Rated 5 out of 5 by DCzech Excellent
This stay was so comfortable it felt like home.
September 17, 2013
Rated 3 out of 5 by Stephanie444 Disorganized
Out of everything, long waits, bad service
January 4, 2014
Rated 2 out of 5 by Fabio77 Disappointing stay at W on Lex in NYC
Room in great need of maintenance and overhaul.
February 28, 2013
Rated 3 out of 5 by dctony staff needs improvement
staff not very accomodating and had an attitude
April 4, 2013
Rated 3 out of 5 by Juniper Unresponsive service
Service was bad at the hotel. Unresponsive.
March 2, 2013
Rated 5 out of 5 by ShaSha417 Great Location
friendly staff and very professional
November 12, 2013
Rated 4 out of 5 by BDB123 Comfortable NY Midtown
Comfortable, well-manged hotel
January 15, 2014