Rated 2 out of 5 by Trebor72 W Hotel New York - 'Want' better service!
Stayed in this hotel for two nights paying over $1,200 USD and expected much better service. Bedsheets had holes in them - we reported that to the Manager of Housekeeping and nothing was done. One mattress had red stains all over the side, assumed it was wine - housekeeping did nothing about it. You'd expect, for the price paid, fresh sheets on day 2 but I guess the W really stands for 'Wishful' Thinking! Still 'Waiting' for the manager to respond...'Whatever'....
May 28, 2015
Rated 1 out of 5 by Toronto2014 Dirty, Noisy, Tiny
I like all other W brand but not this one. I feel disappointed to this hotel. Both the room and bathroom are dirty, noisy and small. The noise comes from the air conditioner, so loud that you cannot sleep. Also the people in front desk is rude and impolite. I will not stay again or recommend this place to anyone.
May 22, 2015
Rated 5 out of 5 by Dorian23 The hotel was great
The W on Lexington Avenue is an amazing hotel. The house keeping staff on the 18th floor (jessie), were very attentive to all of my needs. The room was amazing with the wrap around balcony. I hope to get room 1816 every time i stay there.
May 15, 2015
Rated 5 out of 5 by hdg17 Fabulous hotel!
Great location, close to everything! Staff are so friendly, warm, professional and accommodating. Beds are SO comfortable, I didn't want to get up. The W is so chic, modern and clean! Where ever i travel to, I always look for a W hotel first! Pricey but creature comforts are a priority for me.
May 15, 2015
Rated 4 out of 5 by Rockstarr Good Hotel choice
Excellent customer service from the Doormen, Checkin (Miss Edna was particularly gracious, accommodating and professional), Housekeeping, Concierge (Lauren was informative as well as helpful).
Looking forward to my next stay at this location.
Until next time...
April 25, 2015
Rated 5 out of 5 by Elinor15 Definitely a Favorite
As a long-time SPG member, I have high expectations for Starwood properties. Before I arrived at the hotel, I called ahead with some special needs for this particular business trip. One of the managers, Stephanie Hepner, took so much time to address my needs and concerns. She made the stay so comfortable and prepared everything in advance of my arrival. Superb customer service.
Last month I took a new position at work that requires me to be in New York every month. I plan to stay at the W on Lexington as often as I possibly can in the months/years ahead. Great service and great location.
April 12, 2015
Rated 1 out of 5 by Loyalspgguy Needs major improvement
I agree with the previous person who posted about this hotel.
I am loyal to the W brand but this was a very disappointing experience. I paid the extra money to stay in a Fantastic Suite, and was expecting to have a really great weekend in NYC.
The room was tiny, and all the furniture was heavily used and abused. Paint was chipping from the walls and there was hair in the bathroom, living room and bedroom from previous guests.
Air filter for the AC in the room was pure black and looked like it hadn't been replaced in several months. Room was very dusty and I even developed a cold while in the room.
Would not recommend this particular hotel to anything until it goes thru some major renovations.
April 9, 2015
Rated 2 out of 5 by Runchicago312 Not W Quality
I am very loyal to SPG (SPG Platinum) and travel a lot for work. This is the most disappointing SPG hotel I have ever stayed at and frankly, this hotel does not meet the W brand standard. I was told I was upgraded at check in. If that’s the case, I’m afraid to find out what type of room I was originally going to be given. The room I am in is very tiny, and heavily used and abused. Everything is dinged up badly, the walls are dinged up and dirty, there is a hole in my fitted sheet (which is very wrinkled), the room feels dirty overall, the paint is pealing in the bathroom, and someone’s hair was all over the bathroom (mostly in the shower). Can’t say this is what I’ve encountered at other W’s, in fact, this hotel is more reminiscent of an aLoft (but not as nice as aLoft). I called to let the front desk know I was disappointed, but was transferred to a voicemail. I will stay here through the remainder of my business trip (due to budget/time), but I would never recommend this place to anyone.
April 5, 2015