W New York

  • 541 Lexington Avenue
  • New York,
  • New York
  • 10022
  • United States
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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room and check in.

Rated 3.2 out of 5 by 665 reviewers.
Rated 1 out of 5 by Awful experience, as usual Housekeeping threw some of my cosmetics away, went thru my luggages. July 13, 2014
Rated 2 out of 5 by W Lexington Needs improvement this was the third time I stayed at a W hotel and I would not recommend the W on Lexington to anyone. the rooms look worn out as the carpets and furniture look terrible. The room had an odor as the whole hotel did.. I would have a really tough time staying at a W hotel again. the staff in the hotel was also pretty rude as the woman who checked us in seemed like she didn't care to be working there . My fiance was supposed to stay here for her bachelorette party, but she is now cancelling it due to the experience we had.. I only complain when it needs to be done and unfortunately, this is one of those times. June 23, 2014
Rated 2 out of 5 by Don't waste your Suite Night Awards here! I used 3 suite awards for an upgraded experience in NYC for a recent business trip. While the room size was probably 'solid' for NYC standards, it was a total waste of points. The room decoration was sparse, the living room furniture was completely uncomfortable and the bathroom was TINY. I had zero views and no special amenity or welcome. The AC went off in the middle of the night each night (apparently to conserve) so I woke up each AM in a dead sweat with it being 90 and humid outside. Not at all what I experience at other W hotels with out without upgrades. Really shocked at what my 'suite night awards' got me here. I'm even more scared what I would have gotten without them! Had I read other reviews I would have known... so you've been warned! July 21, 2014
Rated 1 out of 5 Rude Staff, Tiny Rooms During my entire stay of about 20 nights I just asked for a porter to be sent to my room while I was checking out this past Saturday. I waited for ~15 minutes and called the reception again to check up, and they informed me that the porter should be there in my room in 5 more minutes. I waited an additional 15 minutes, but the porter did not arrive. I had no other option but to carry my luggage myself, as I did not want to miss my flight. When I arrived in the lobby I was disappointed to see 2 idle porters standing there. The reception either did not inform the porters of my request or the porters simply ignored it. This form of service is not what I expect from a hotel like the W. Additionally, the staff at the main door is extremely rude and disrespectful. July 20, 2014
Rated 2 out of 5 by Not coming back Co-worker stuck in elevator. Staff conflicted on contacting fire department. Some said "have a policy not to all fire department immediately" because they have to attempt to reolve with the engineers. Manager said they had a "talent error" should have called the fire department immediately. Elevators are small, rooms very small and expesive for what you get. Many of the staff very nice, but would not want to be there in times of crisis. Also, internet is expensive, when many other comparable quallity hotels in NY have free internet. July 18, 2014
Rated 2 out of 5 by LOUD This was the first time I stayed at this property and have stayed a many Starwood properties. My primary issue was how loud the air conditioner unit was. Everytime it turned on or off there was a clunking sound that awoke me - in addition to that there was a noise that sounded like an engine or fan overheating that woudl start light then get louder and louder and loud then slowling go back to no noise - this happened every 15 minutes or so and have to admit I was awaken at lest 8 to 10 times by it. July 18, 2014
Rated 3 out of 5 by Not up to W standards Great Location for Business travelers but the hotel rooms are small, the service is not W worthy, and it is a little run down. As a SPG Platinum member, spouse of a former W employee, and someone who has stayed at this particular property a number of times over the years. You would think that the property take a couple of minutes to not provide me with the worse room on the property. July 17, 2014
Rated 4 out of 5 by Conference Stay We have our semi-annual work conference there. Always a nice stay. Convenient and good service. Not overly solicitous. July 18, 2014
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