Rated 4 out of 5 by Alan Great service
staff is very guest oriented. Great service especially David in the Lexington Ave New York W hotel. Thanks David!
March 25, 2013
Rated 4 out of 5 by Abbey8 Hotel is a 4.5 out of 5
Great ambiance and amenities but did not receive the 5 star service and attention to detail I expect at W hotels.
December 17, 2012
Rated 5 out of 5 by Judylee3 Comfort and style
Loved the W New York. It was fun, laid back and fancy all at the same time. Definatley planning to revisit.
July 30, 2013
Rated 5 out of 5 by maisie Great place to stay
Other than a leak that occured, we were promptly attended to another room.
We will be back we love the W!!!
January 22, 2013
Rated 4 out of 5 by Torontoguy ny trip
The only problem I had was that the room smeeled very musty and or the washroom wasn't cleaned well enough.
August 9, 2012
Rated 2 out of 5 by FARM5 This hotel needs improvements!
When you have a problem with the room assigned don't send the customer to a room that has other problems.
October 24, 2012
Rated 4 out of 5 by IdyY Check in staff very efficient
Hotel was very neat and concierge was very helpful with information on getting around the neighborhood.
June 20, 2013
Rated 1 out of 5 by nylady Bad Experience
My husband and I stayed at the W New York this past weekend because we had an event to attend. First off, the room was entirely way too small and clostrophobic. I attempted to contact someone to see if there was another room we could switch to (we were willing to pay) but I couldn't get in touch with anyone. I left a message (after being transferred) but my phone call was never returned. I didn't have time to hunt someone down because we had somewhere to be. When we returned that night I checked with the front desk and was told that we could switch to another room but it was only 20 more square feet and would cost a good amount of money so we declined. Fast forward to when we were ready to leave, the checkout process took entirely way too long. We were told 15-20 minutes to have our luggage brought down, it took at least 15 minutes at the desk and another 20 minutes to get our car from the garage. We ended up missing the last event because we didn't anticipate waiting over an hour to check out. For the amount of money that we paid, we should at least be comfortable in our room and have our concerns addressed promptly. What a disappointing visit. I will not be staying at the W New York again.
September 24, 2013
Rated 4 out of 5 by CarpeDiem13 Great Location..Very Modern and Beautiful
Great Location...Great look...if you need a place in Midtown...def worth the price of admission.
January 28, 2013
Rated 2 out of 5 by Orely Menu card and hair dryer not there
Hôtel staff should look twice if everything that needs to be available in the room actually is!
March 27, 2013
Rated 4 out of 5 by kimkim Rooms are very small
The service was excellent. However, the rooms are very small. Lighting was quite dim as well.
July 26, 2012
Rated 5 out of 5 by Davtre68 Great hotel
It was my first time staying with this hotel and I loved it. Friendly staff. Great Service.
January 27, 2013
Rated 4 out of 5 by MB13 Great Location
Hotel location is ideal for shopping. Great restaurants are nearby. Staff very friendly.
May 6, 2013
Rated 5 out of 5 by Olivia0603 Great Location
View was terrible
Room very clean
Several workout equipment in the gym were not working
September 12, 2012
Rated 2 out of 5 by PATTI3 Our hotel stay was very disappointing.
The lighting in the room was very dim and our room did not have air conditioning.
September 9, 2013
Rated 3 out of 5 by etriana6 NY
Rooms have no drawers.
Does not offer shower caps.
Water was running brown.
October 8, 2013
Rated 5 out of 5 by Jenn67 Relaxation in the city!
With great service and all you need, the hotel offers renewal for the city's energy!
July 1, 2013
Rated 3 out of 5 by GeorgeBurdell Ok but ...
What's up with the wash clothes ? We didn't get any until the last day of our stay.
May 10, 2012
Rated 2 out of 5 by AjitG Disappointing.
This is the first time I've had a disappointing experience in a Starwood hotel. I had read the negatives reviews, but thought I'd take a chance anyway. I was sad that I did.
First--no real recognition of my Gold status or care towards my special requests. I've had other Starwood hotels put more effort before I had Gold status than the W did with Gold status. Polite people at the desk, but civility isn't enough.
Second--the rooms are small and rather uninspiring. Even by NYC standards. Not much is wonderful with the Wonderful rooms, though at least had a basic level of comfort and cleanliness. But a W hotel is expected to give more than basic comfort/cleanliness. I could stay at a lower tier hotel if I just wanted that.
Finally--I got hit with a bunch of extra charges, even though I was on a Cash & Points stay. Never had that happen before--State Tax, Room Tax, Occupancy/Tourism Tax and even a Jarvis Ct Tax. Huh? I didn't go to the Jarvis Ct. And why all the extra taxes when no other NYC-based Starwood hotel has ever charged me them before on a Cash & Points stay?
Yeah. Nickel and dime me, W--what you get in return is no future patronage from me. Was it worth that extra 15 bucks you scammed me on?
January 8, 2012
Rated 5 out of 5 by 1travelerKC this hotel has a great staff
David, especially, was incredibly courteous, helpful, and kind (W Hotel on Lex.)
April 7, 2013
Rated 4 out of 5 by picnyc13 Holiday Stay
Great hotel and very upbeat! Hard to get staff on phone sometimes for assitance.
December 26, 2012
Rated 5 out of 5 by GS90802 Great stay
Stayed several times with good results, but this was the best of my stays here!
December 10, 2012
Rated 5 out of 5 by mbt1000 Great place in midtown!
Perfect location - comfortable room - would absolutely stay there again!
May 1, 2013
Rated 4 out of 5 by ND08 Great location and staff
I have stayed in this hotel before due to the location and modern feel.
April 17, 2013
Rated 4 out of 5 by Pastelita Great Location
The W Hotel was well situated to allow for walking to everything.
July 5, 2013
Rated 4 out of 5 by REW1 Good Stay
Service is always good at this location. Great for business trips.
August 20, 2012
Rated 3 out of 5 by jascott My experience with The W NYC
I recently stayed with you all on a four night stay this past weekend, checking out yesterday. I have to say that as a Starwood Platinum member and frequent Starwood guest, although I do enjoy your hotel, the service given to Preferred Platinum members was extremely disappointing – particularly compared to my many stays with various Starwood hotels.
Although I believe the confusion arose from my partner’s pre-booking of the hotel room through a third-party and the complication of adding my Starwood platinum privileges upon arrival, I must say that I am both disappointed that I was not able to receive any credit for this four day stay toward my Starwood account. Furthermore, not only were there no complimentary snacks or beverages offered, as is the case with my stay at other Starwood establishments, but we charged hefty charges for various snack items from the minibar as a result.
I know that these may be standard for your hotel; however, I felt the need to send a note as a frequent Starwood guest to perhaps help future Platinum members to feel more welcome in your hotel. My company members as I often choose to stay with Starwood as our preferred hotel, and I would love to continue this relationship in the future.
December 24, 2012
Rated 5 out of 5 by ShaSha417 Great Location
friendly staff and very professional
November 12, 2013
Rated 4 out of 5 by Ryan25 Nice location
Away from busy Times Square yet close enough to walk everywhere.
May 12, 2013
Rated 4 out of 5 by Garfield68 Great atmosphere
Excellent combination of contemporary style and old architecture
January 20, 2013