Rated 5 out of 5 by Luca428 Work Trip
We came in for a work meetings and my partner chose this W based on rate and proximity to his Corporate Offices.
The staff was amazing!! Friendly, attentive, informative and accommodating. The room was lovely, however quite small, but I'm a native New Yorker so I understand the premium on space. The A/C in room 1111 was a bit too noisy for a hotel A/C but again not so much so that we couldn't sleep, but you may want to check it.
Another pet peeve of mine that I hate in any hotel is that damn Mini bar.. You can't chill your own bottle of water however you can buy one out of the fridge for the price of a case of water at Duane Reade. Overall, a lovely hotel.
July 26, 2014
Rated 2 out of 5 by lbn531 Disappointing for a Starwood
Normally I love Starwood hotels, but this was disappointing. First, the gym had two non-working treadmills and nobody available to ask about them. Also, the gym was out of wipes to clean the machines after use. Therefore, some of the mats and exercise machines were covered in sweat with no way to clean them!
Lastly, it's pretty poor not to have coffee in the hotel rooms. On the first day I called down and they offered to send me up complimentary coffee, which was great, but it took 20 minutes. On the second morning I went down to the lobby at 5:30am to get coffee only to discover it was empty. The service was really lacking at this hotel.
July 23, 2014
Rated 1 out of 5 by delf Awful experience, as usual
Housekeeping threw some of my cosmetics away, went thru my luggages.
July 13, 2014
Rated 2 out of 5 by Dv23 W Lexington Needs improvement
this was the third time I stayed at a W hotel and I would not recommend the W on Lexington to anyone. the rooms look worn out as the carpets and furniture look terrible. The room had an odor as the whole hotel did.. I would have a really tough time staying at a W hotel again. the staff in the hotel was also pretty rude as the woman who checked us in seemed like she didn't care to be working there .
My fiance was supposed to stay here for her bachelorette party, but she is now cancelling it due to the experience we had..
I only complain when it needs to be done and unfortunately, this is one of those times.
June 23, 2014
Rated 5 out of 5 by Toni1430 Spoiled Rotten
My very brief stay at the W was perfect. With only two nights and a great deal of work to do, everything was ideal, with prompt service and a location which made it very easy to arrange any meetings at the hotel. It was a gift to be able to come back to my room after the long day. I never had the chance to dine in the restaurant, but only had time for room service, but that was delivered quickly and the food was wonderful. So, I would recommend the hotel, for the service, and for the location.
July 28, 2014
Rated 2 out of 5 Bad AC and mattress
We got to the hotel at 4pm and got a room with the nosiest AC. We tried to change, but ended up on that room and slept with the AC off during NYC summer. Not very good. The staff was nice and gave us a suite for our second night, but the suite mattress was very old. I wake up in the middle of the night and went to the sofa for the rest of the night.
Not a pleasant stay.
July 29, 2014
Rated 4 out of 5 by SL03 This hotel is central and has good features
I had a comfortable stay at this hotel. Facilities were good and this time the room size was adequate. The only bad point is that housekeeping should better feedback on guest's leftovers after check out as well as the hotel's post stay service.
I forgot a bottle of wine (unopened) in the room mini-bar and when I called to ask about it, there was no comment left by housekeeping. There were also no follow up from the hotel on this matter.
July 28, 2014
Rated 5 out of 5 by JillHB Very nice property with great amenities
Loved the lobby breakfast grab and go - and of course the Bliss products in the room - the bed was super comfy too.
July 29, 2014