Wニューヨーク

  • アメリカ合衆国
  • 10022
  • ニューヨーク,
  • ニューヨーク
  • 541 Lexington Avenue
  • マップ

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Rated 3.2 out of 5 by 758 reviewers.
Rated 2 out of 5 by Renovation I was not aware the lobby was under renovation. If I knew, I would probably not have come. March 26, 2014
Rated 4 out of 5 by love all but the fitness center... Good hotel, nice sized rooms for new york, good location.... I just wish the TVs in the fitness center would be fixed! August 14, 2013
Rated 5 out of 5 by Customer service to the MAX some of the best customer service around. great atmosphere and location can't be beat. Will be back without question. August 18, 2012
Rated 5 out of 5 by Nice hotel but noisy mechanical system The Air handler was the noisiest I've ever experienced in a hotel. It was difficult. The hotel and staff were great February 18, 2013
Rated 4 out of 5 by Great service staff is very guest oriented. Great service especially David in the Lexington Ave New York W hotel. Thanks David! March 25, 2013
Rated 4 out of 5 by Hotel is a 4.5 out of 5 Great ambiance and amenities but did not receive the 5 star service and attention to detail I expect at W hotels. December 17, 2012
Rated 4 out of 5 by Always appreciate staying at a W Hotel Great location, great staff, great ammenities April 28, 2014
Rated 5 out of 5 by Great place to stay Other than a leak that occured, we were promptly attended to another room. We will be back we love the W!!! January 22, 2013
Rated 2 out of 5 by Disappointing for a W The location is great, but other than that, the hotel rooms and service we disappointing for the W brand. December 9, 2013
Rated 5 out of 5 by Comfort and style Loved the W New York. It was fun, laid back and fancy all at the same time. Definatley planning to revisit. July 30, 2013
Rated 4 out of 5 by ny trip The only problem I had was that the room smeeled very musty and or the washroom wasn't cleaned well enough. August 9, 2012
Rated 2 out of 5 by This hotel needs improvements! When you have a problem with the room assigned don't send the customer to a room that has other problems. October 24, 2012
Rated 4 out of 5 by Check in staff very efficient Hotel was very neat and concierge was very helpful with information on getting around the neighborhood. June 20, 2013
Rated 3 out of 5 by OK Location' was good rooms very small bar service was weak and the concierge never returned my calls January 3, 2014
Rated 4 out of 5 by Great Location..Very Modern and Beautiful Great Location...Great look...if you need a place in Midtown...def worth the price of admission. January 28, 2013
Rated 2 out of 5 by Menu card and hair dryer not there Hôtel staff should look twice if everything that needs to be available in the room actually is! March 27, 2013
Rated 5 out of 5 by ??? Excellent hotel--excellent service-loved my room-hope to be able to specify it in the future. November 19, 2013
Rated 4 out of 5 by Rooms are very small The service was excellent. However, the rooms are very small. Lighting was quite dim as well. July 26, 2012
Rated 5 out of 5 by The staff at this hotel was excellent Every staff member was polite and friendly, always looking to help or just say hello. January 24, 2014
Rated 5 out of 5 by Great hotel It was my first time staying with this hotel and I loved it. Friendly staff. Great Service. January 27, 2013
Rated 5 out of 5 by Fantastic, committed team Everyone there so caring about what they can do to help you, make your stay perfect. January 18, 2014
Rated 1 out of 5 by Bad Experience My husband and I stayed at the W New York this past weekend because we had an event to attend. First off, the room was entirely way too small and clostrophobic. I attempted to contact someone to see if there was another room we could switch to (we were willing to pay) but I couldn't get in touch with anyone. I left a message (after being transferred) but my phone call was never returned. I didn't have time to hunt someone down because we had somewhere to be. When we returned that night I checked with the front desk and was told that we could switch to another room but it was only 20 more square feet and would cost a good amount of money so we declined. Fast forward to when we were ready to leave, the checkout process took entirely way too long. We were told 15-20 minutes to have our luggage brought down, it took at least 15 minutes at the desk and another 20 minutes to get our car from the garage. We ended up missing the last event because we didn't anticipate waiting over an hour to check out. For the amount of money that we paid, we should at least be comfortable in our room and have our concerns addressed promptly. What a disappointing visit. I will not be staying at the W New York again. September 24, 2013
Rated 4 out of 5 by Good location Walking distance to good restaurants and shopping in the area. March 18, 2014
Rated 4 out of 5 by Great Location Hotel location is ideal for shopping. Great restaurants are nearby. Staff very friendly. May 6, 2013
Rated 1 out of 5 by Not a typical Starwood property I am a Starwood Loyal and I have to stay this is by the worst property I have stayed in. You have to insert the key in the elevator and 9 of 10 times it doesn't work...you have to call the security or someone to make it work or get your key replaced. Saw same thing happened with my colleagues as well as some other guests. Hot water - Plumbing needs a overhaul too. The hot water takes forever to come. First time, after waiting for 5 minutes I assumed that may be hotel has run out of hot water...10 minutes later it started trickling through. Lounge - There's no lounge (understand) but the hotel staff is not active/proactive in telling about the alternate options. Had to prompt a few time and even after that the answer was pretty vague Room keys - Same story as elevator but not as bad. Room size - Don't understand the layout or the room size. It's like living in a dungeon. There's no easy accessible port for setting up the iron table. All the ports are behind the table and very difficult to access. Other issues - No floor mat in bathroom the first day. Housekeeping left it second day. No water bottles for Platinum (maybe not a norm for this property).. Only positive - it's closest Starwood property to work. February 25, 2014
Rated 5 out of 5 by Great Location View was terrible Room very clean Several workout equipment in the gym were not working September 12, 2012
Rated 5 out of 5 by Relaxation in the city! With great service and all you need, the hotel offers renewal for the city's energy! July 1, 2013
Rated 3 out of 5 by Ok but ... What's up with the wash clothes ? We didn't get any until the last day of our stay. May 10, 2012
Rated 2 out of 5 by Our hotel stay was very disappointing. The lighting in the room was very dim and our room did not have air conditioning. September 9, 2013
Rated 2 out of 5 by Disappointing. This is the first time I've had a disappointing experience in a Starwood hotel. I had read the negatives reviews, but thought I'd take a chance anyway. I was sad that I did. First--no real recognition of my Gold status or care towards my special requests. I've had other Starwood hotels put more effort before I had Gold status than the W did with Gold status. Polite people at the desk, but civility isn't enough. Second--the rooms are small and rather uninspiring. Even by NYC standards. Not much is wonderful with the Wonderful rooms, though at least had a basic level of comfort and cleanliness. But a W hotel is expected to give more than basic comfort/cleanliness. I could stay at a lower tier hotel if I just wanted that. Finally--I got hit with a bunch of extra charges, even though I was on a Cash & Points stay. Never had that happen before--State Tax, Room Tax, Occupancy/Tourism Tax and even a Jarvis Ct Tax. Huh? I didn't go to the Jarvis Ct. And why all the extra taxes when no other NYC-based Starwood hotel has ever charged me them before on a Cash & Points stay? Yeah. Nickel and dime me, W--what you get in return is no future patronage from me. Was it worth that extra 15 bucks you scammed me on? January 8, 2012
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