Rated 4 out of 5 by Rockstarr Good Hotel choice
Excellent customer service from the Doormen, Checkin (Miss Edna was particularly gracious, accommodating and professional), Housekeeping, Concierge (Lauren was informative as well as helpful).
Looking forward to my next stay at this location.
Until next time...
April 25, 2015
Rated 5 out of 5 by Elinor15 Definitely a Favorite
As a long-time SPG member, I have high expectations for Starwood properties. Before I arrived at the hotel, I called ahead with some special needs for this particular business trip. One of the managers, Stephanie Hepner, took so much time to address my needs and concerns. She made the stay so comfortable and prepared everything in advance of my arrival. Superb customer service.
Last month I took a new position at work that requires me to be in New York every month. I plan to stay at the W on Lexington as often as I possibly can in the months/years ahead. Great service and great location.
April 12, 2015
Rated 1 out of 5 by Loyalspgguy Needs major improvement
I agree with the previous person who posted about this hotel.
I am loyal to the W brand but this was a very disappointing experience. I paid the extra money to stay in a Fantastic Suite, and was expecting to have a really great weekend in NYC.
The room was tiny, and all the furniture was heavily used and abused. Paint was chipping from the walls and there was hair in the bathroom, living room and bedroom from previous guests.
Air filter for the AC in the room was pure black and looked like it hadn't been replaced in several months. Room was very dusty and I even developed a cold while in the room.
Would not recommend this particular hotel to anything until it goes thru some major renovations.
April 9, 2015
Rated 2 out of 5 by Runchicago312 Not W Quality
I am very loyal to SPG (SPG Platinum) and travel a lot for work. This is the most disappointing SPG hotel I have ever stayed at and frankly, this hotel does not meet the W brand standard. I was told I was upgraded at check in. If that’s the case, I’m afraid to find out what type of room I was originally going to be given. The room I am in is very tiny, and heavily used and abused. Everything is dinged up badly, the walls are dinged up and dirty, there is a hole in my fitted sheet (which is very wrinkled), the room feels dirty overall, the paint is pealing in the bathroom, and someone’s hair was all over the bathroom (mostly in the shower). Can’t say this is what I’ve encountered at other W’s, in fact, this hotel is more reminiscent of an aLoft (but not as nice as aLoft). I called to let the front desk know I was disappointed, but was transferred to a voicemail. I will stay here through the remainder of my business trip (due to budget/time), but I would never recommend this place to anyone.
April 5, 2015
Rated 4 out of 5 by quantumguy Great location and service
As others have said, yes, the rooms are small, and there was a decent amount of hallway noise that made it into the room in the morning. The service, however, was excellent. We were in town to celebrate my significant other's birthday, and Dave at the front desk made us feel welcomed and gave us drink tickets to help our celebration. We had a AAA rate which was supposed to come with a room upgrade (probably just a better view), but the W was fully booked. Dave apologized and comped us free breakfast instead, which was a great value.
All in all, the stay was great, we enjoyed ourselves, and would definitely stay here again.
April 2, 2015
Rated 5 out of 5 by Tjordan21 Beyond expectations
My stay at this hotel for two weeks over the christmas/new years period was one of the most enjoyable stays i've experienced in a hotel.
I follow w hotels on instagram and upon arrival i found a welcome note on my bed with an instragram cookie. Little things like this made the experience magical.
Food and liquor in the hotel was expensive (normal hotel prices i guess), but you are surrounded by restaurants. Location is fantastic.
March 31, 2015
Rated 2 out of 5 by LowExpectations WOW, What a disappointment
WOW a "word" W Hotels like to use a lot.
and I'm starting to use more and more when visiting their hotels..
I understand this is NYC, rooms are small, but they are not even cozy.
March 30, 2015
Rated 3 out of 5 by daddy1111 What I expected but bathroom basic
I stat at the originalW NYC frequently. The front desk staff is gracious and welcoming a
Though they end so much time with customers that they check in can be slow. Room was very nice but the bathroom had not been upgraded in a while and did not match quality of the room. Platinum breakfast used to be a grab and go at the bar which I found very convenient. It is now in the restaurant which is more luxe but not nearly as fast
March 28, 2015