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1 quarto 1 Quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 3.2 out of 5 by 868 reviewers.
Rated 5 out of 5 by Great Staff I've been staying at W Hotels for a long time. I know it's quality I can trust, but I had an exceptional experience this time around. As I was leaving the GM had emailed to see how my stay was. I thought it was a generated message, but it was actually the GM or someone from that office emailing me! That is customer service you NEVER see. I had asked for a later than usual check-out and they granted it no questions asked. I am very impressed with their staff. Not to mention...their front desk staff was SOOO nice during check-in. June 9, 2016
Rated 2 out of 5 by Lack of SPG recognition and poor customer service 1) No SPG check-in at this property - just a single check-in line for all guests. 2) No SPG recognition at check-in. I was, however, asked if I wanted the SPG amenity points, but that was as far as the recognition went. 3) There was no complimentary room upgrade for Gold members. I was instead put on a low floor across the the elevator - just the opposite of what one comes to expect as a loyal member. 4) Hotel authorizes excessive amounts on the credit card and doesn't tell you they are going to do that multiple times during your stay, making sure to hedge risk on their side. When confronted about this practice, there was no satisfactory response and no customer service from the management. My friend contacted the manager on duty about the same thing was was told that the manager didn't want to argue with him. Well, I don't think we want to argue, but we do want to have a civil conversation where some explanation is provided. 5) Checked out of hotel and there was no thank you for staying or question of how my stay was. Overall, my experience at this property had a failure to recognize me as a SPG member and a failure to provide a decent level of Customer Service. I will never stay at this property again. May 31, 2016
Rated 5 out of 5 by Great Hotel in an Excellent Location We spent a night at the W Hotel on the 15th floor and were extremely pleased with our experience. Everything was clean, stylish, and comfortable. The front desk staff was excellent. Matthew checked us in and he was superb - friendly, helpful, great attitude - made us feel welcome. The bed was comfy and the room/bathroom were spotless and well-maintained. The room was not overly small for NYC hotel standards (people complaining of small rooms probably aren't used tp staying in NYC hotels). I would recommend and will certainly choose the W New York again. May 30, 2016
Rated 2 out of 5 by Can count to three? when I went to the SPG site to book a room for 3 adults, I was directed to the suites. Very good. I booked one. On arrival, despite our previous request, we were not able to check in until 3:00 sharp. (If you solicit requests for early check-in, you need to inform guests if you will not be able to honor then, no?) So after waiting around (including slow checkin line--no Starwood line offered), we were given an upgraded suite. It had TWO bath towels (no hand towels) and a queen bed. When I called housekeeping, I was offered a choice of a cot ($25 extra) or bedding for what passes for the sofa...and yes, more towels. This should not have been necessary. Oh, and be aware that Lexington Avenue is closed in front of the hotel on Sundays. Thi should be included in "special conditions". May 30, 2016
Rated 5 out of 5 by Wouldn't stay anywhere else!!! In march of 2016 I booked the W Hotel and I stayed two nights. I was in New York for Leisure. I couldn't believe how nice this hotel was. From the room service, to the bar downstairs. Everyone treated me with Respect and anything I asked at anytime of night or day I received it. My room was comfortable, I stayed in a Cozy room. The food was a bit exspensive but I enjoyed it. I am looking forward to being there on the 2-5th of June this Year, Its my birthday and i wouldnt spend it anywhere else! Ive already booked with them again. I can't wait!! May 24, 2016
Rated 5 out of 5 by great place original W is great. Staff is great. Drinks are great. GREAT GREAT GREAT. HA May 23, 2016
Rated 2 out of 5 by Disappointed with this hotel Very disappointing stay at this W. The only thing that was positive is its location in Midtown. I recall this was a great "hot" hotel many years ago but now it is well below average, particularly in the Starwood group. While the pictures look nice, rooms and the lobby need a major upgrade. The hotel has probably not been renovated in more than 10 years and the wear and tear is visible. Doors are scratched, furniture is crumbling. A/C was extremely loud. There was always a long line at the front desk. While staff is friendly, staff members could not answer basic questions about the room rates, what is included in the rate, etc, Breakfast was mediocre at best. I know W/Starwood can do a much better job and hope they can bring this hotel back to where it used to be, but it will take time. I would not recommend it today. May 13, 2016
Rated 2 out of 5 by Unprofessional Staff This hotel is way too far below the standards of SPG hotels in all possible ways. First, they put no effort in fulfilling their promises, dirty rooms and extra extra noisy air conditioning, unprofessional staff that dont care about if the customer would leave or stay happily, lowest standards of hygienety. May 4, 2016
  • 2016-06-29 T12:11:22.795-05:00
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