Rated 5 out of 5 by JCtraveler Caring staff, stylish hotel, great location
After a complimentary upgrade, had a wonderful stay and loved the convenience of this location (close to shopping and restaurants, but not in the busy touristy heart of midtown). The staff was very attentive and did accomodate all requests. Would definitely recommend for a cozy stay in NYC.
December 22, 2011
Rated 2 out of 5 by Rosanna Disappointment
This hotel was a complete disappointment.
I've seen other acceptable W hotels in North America. However, W Lexington Ave was a complete disappointment.
The bathroom shower base had mould. The hairdryer was useless and they had no alternative. The room was pretty small. I've stayed in NY at other hotels and this was a shock to me.
The concierge was a serious disappointment. We ordered a cake through her for midnight for my birthday and it never showed. We called (she had gone home) and they said a replacement would arrive within minutes and it took 45 minutes to finally show up.
On another night the concierge booked a reservation for us at a restaurant she recommended, yet when we showed up the restaurant had no record.
On another night we asked her to confirm a reservation we had already made for another restaurant, and she changed the time. BRUTAL BRUTAL BRUTAL.
I still can not believe how every single interaction I had with this hotel lead to such disappointment and inferior customer service.
April 19, 2012
Rated 4 out of 5 by Gwatest Starving in the morning.
I reserved my room online as the AARP Breakfast Package. When I checked in I asked where I would have breakfast and was told that the hotel computer didn't show the Breakfast Package. I showed the front desk attendant my written confirmation of the package, but he wouldn't give it to me.
January 13, 2014
Rated 2 out of 5 by Travlr Read the reviews before you book
I travel weekly and I am a big fan of "Starwood" but this hotel should NOT be a part of the W hotel brand. After my arrival I went back and read the reviews others had posted.... I should have done that before I booked, most of them accurately describe the room experience you will have.
September 5, 2013
Rated 2 out of 5 by Anie1962 This hotel cannot control your reservation
This is incredible. My brother and I made a reservation at the same time, each of us. He got a really bad room, water on the floor, towel hanger broke in several pieces went he reach for a towel, they lost his luggages... I can go on and on for an hour like that. Just go somewhere else
April 17, 2012
Rated 2 out of 5 by Scot77 Bad
OK I am or was a Starwood member. I always have stayed at a Starwood Hotel when possible. and I never write reviews. However my experience at the W was so bad I felt compelled to comment. Tiny rooms "cell" size, Mildewed towels, no hot water, ten minute wait times to get the elevator.
October 4, 2013
Rated 4 out of 5 by Mace Fantastic staff
I dealt with a lot of the staff at the W during my stay including the manager Michael, reception desk, the engineer, security, restaurant staff, the cleaners & concierge desk. Every single person I dealt with was beyond helpful & they made my stay a very comfortable one!
April 9, 2013
Rated 3 out of 5 by tote70 Tiny rooms
The decor is beautiful, but the rooms are too small and need a lot of improvement. Walls were dirty and there were 3 hairs in my shower when I arrived.
The bar is nice and breakfast was good but pricey.
August 25, 2014
Rated 3 out of 5 by StarwoodForever Great Business Friendly Location, Guest Service Needs Inprovement
I am a weekly business traveler at this hotel and it is the perfect location for me since it is less than a 5 minute walk to my office. While the rooms at this W tend to be on the smaller side, the size doesnt bother me much since I am only at the hotel to sleep mostly.
I like that the bar is open late and that they will still serve you a double shot of espresso at 11pm, which I have been having to take advantage unfortunately. My main qualm with this hotel is that I do not think the staff lives up to the high quality of customer experience that I have come to expect from the W brand. While never rude, they seem to do the absolute minimum and none of them seem to take any interest int their guests at all. Upon checking in, I have never received a thank you for my loyalty and upon checking out, no one ever asked mehow my stay was. Maybe they gear their serviceto business customers that wantminimum interaction with the staff and while I am here on business, Iwould apprefciate a little more warmth from the staff.
August 13, 2012
Rated 3 out of 5 by Machof Nice but not great
Checked in at 4pm, was told room it ready. Got to room, it was not fully cleaned and food items were missing from mb. I made front desk aware and was told it would be taken care of, it wasn't. Room wasn't cleaned until next morning, and I was charged for mb items. Annoying.
December 24, 2011
Rated 5 out of 5 by MDH25 This hotel is funky
I have stayed in this hotel many times. Its really convenient for sight seeing, shopping, bars and very good restaurants. It has an excellent gym. The staff are really friendly. The rooms are a little small but extremely comfortable overall. A great hotel to stay in.
May 6, 2014
Rated 4 out of 5 by Tash916 Dark, but still sets the mood
The only issue I had was with the lighting. The hallways are super dim and the lighting in the Studio suite was not adjustable to my liking, but still wasn't bad.
I would recommend this hotel to any singles and couples, not the most exciting accommodations for families.
February 9, 2014
Rated 5 out of 5 by Carolynjb330 W Hotel Wonderful Customer Service
This was our second visit to this hotel and we were happy to return. The reception "livingroom" had been newly decorated and looks beautiful! After a Friday evening 3 hour flight delay we arrived and were greeted by the delightful Carmen. Her pleasant demeanor reminded me to let my vacation begin in a wonderful W way and put the delay behind us. She assisted me in multiple ways and really could not have asked for better service. We found our room to be quite comfortable with a very cozy king size bed, lighted closet, beautiful white bath towels and lovely Bliss toiletries. Our housekeeping staff, Iona, was so pleasant and helpful offering PERFECT service. The staff were quick to assist with some rather loud 2 am guests across the hall from us, they responded in less than 5 minutes and the remaider of our stay was excellent. We enjoyed breakfast in the morning at the hotel cafe. We loved the berries, yogurt and granola as well as pastries, and fruit. The hotel is conveniently located 2 blocks from the subway and within walking distance to many points of interest. Thank you W, we appreciate great customer service!
September 2, 2014
Rated 2 out of 5 by touristandobserver Very disappointing!!!
The only positives are the location and staff. The rooms are substandard, the bathroom so small that it was uncomfortable. We upgraded to a suite but the furniture there was inadequate and didn't work.
We would not stay here again -- NYC has too many better places!.
September 9, 2013
Rated 2 out of 5 by Jyoti Great location but not as clean
I go to NYC on work a lot. This place is right within walking distance of work and hence I prefer to stay in the area. However this time I was very disappointed by the cleanliness of my room. The carpet was old and shabby and my bed had sheets that were very torn.
January 18, 2014
Rated 3 out of 5 by Mass Not currently meeting W standards
I asked for a room away from the elevator; was given a room just off the elevator. Housekeeping was good but carpet stained, needs cleaning, just gross (Room 938). Lighting dim, not great for reading in room. Doesn't feel up to W Hotel standards (e.g., W Boston).
February 10, 2014
Rated 4 out of 5 by Boisdale nice hotel, just not for me
Very nice attractive hotel in a good location in the City. The room/bathroom size are just too compact for me. First time in a W property, so if this is the standard, I will probably enjoy other SPG properties for my trip.
August 1, 2014
Rated 2 out of 5 by Tlarocca 3 night stay
I am a Platunum member-- room was very small- tiny, it was not a Preferred member room. 2 dinner recommendations were barely adequate. No complementary water and you didn't email me the bill.
I would choose another hotel-- too many out there to put up with this.
June 16, 2013
Rated 4 out of 5 by dp1108 Great hotel. Not many upgrades
It's a great hotel, in a great location. But as a platinum member you hardly ever get an upgrade. In all the times, I have stayed here I have only been upgraded once. And the rooms are rather small.
Aside from the size of the rooms, an overall great experience.
December 4, 2012
Rated 2 out of 5 by UnhappyHoustonian The Housekeeping and Front Desk staff needs improvement
My stay was from Friday, April 25 thru Tuesday, April 29. I had to request everyday more towels, bathmats, sheets to be changed and bathroom areas recleaned. I had to speak with the front desk to ensure the messaging was passed on to the housekeeping staff.
April 30, 2014
Rated 3 out of 5 by german1 all the staff were very nice
the room was average. The bellmen,front desk people and the bar staff were very good and the food was also good. At night the hotel turns into a very loud night club with no escape. I had to leave the property to finish my activities with the people I was with.
August 8, 2013
Rated 5 out of 5 by Shelo82 Heaven
I stayed here for my honeymoon and my stay was amazing. The staff are friendly, polite and always there to help you no matter what time it is. The rooms are pleasant clean and the beds very comfy! From now on ill be staying at w hotels only! It was like heaven!
September 7, 2013
Rated 4 out of 5 by JFM47 Fun Time
The W hotel in New York City was very convienent to the theater and many other attractions for our two night stay.
September 16, 2014
Rated 4 out of 5 by RichMG Good Value
For a convenient Manhattan location, this hotel was a very good value. My only complaint was twice during a 3-day stay, staff attempted to enter the room in the late evening to check on the room- thinking it was vacant.
July 30, 2014
Rated 2 out of 5 by sm73 hotel needs better maintenance
Bathrooms are tiny and poorly maintained. Tub was backed up and room smelled like mildew.
Bar is decent but lobby has a weird smell like an airport or train station that has been cleaned with harsh chemicals.
August 6, 2014
Rated 2 out of 5 by Per10 Wow - that is a small room
During a recent visit in NYC I spent a night in a "Cozy Room" at the W New York. It is one of the smallest rooms I´ve ever seen and it is only suitable if you travel on your own. The hotel and its staff feels rather tired - so don´t expect a Wow-experience.
December 3, 2013
Rated 4 out of 5 by simplicurious Great Hotel and Service
We arrived earlier and we were fortunate enough to get an upgrade and have the room earlier.
The service was excellent and we had an enjoyable stay and time in New York.
I was impressed with the service at the W on Lexington. I will definitely stay again!
June 6, 2012
Rated 4 out of 5 by Roadman1 Quiet, comfortable, convenient, clean
Cool design of lobby, hallways, public areas, and room. Attentive staff. Great bed. Great location. Bathroom in my room was a little small, but just fine. Amenities of towels, linens etc are very, very nice. All just fine for one person. Too small for two.
March 1, 2013
Rated 4 out of 5 by Lawyergirl Its so New York
The lobby and room were beautifully appointed, though the room was tiny. The hotel is close to subway lines and the workout room is top notch. The only negative is the sound really carries- expect to hear your neighbor's toilet flush. But that's New York.
April 23, 2013
Rated 4 out of 5 by Josh30 Great Location
Hotel is in the heart of New York City. Just a few blocks away are Grand Central, Rockefeller Center, and Time Squarre. The hotel is very clean and has one of the best bars, Whiskey Blue, in all of Manhatten.
August 1, 2014