纽约 W 酒店

  • 美国
  • 纽约,
  • 纽约
  • 541 Lexington Avenue
  • 邮政编码 10022
  • 地图

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.2 out of 5 by 811 reviewers.
Rated 2 out of 5 by hit or miss, overall not good experience My family stayed at w New York hotel the Father's Day weekend, it happen to be my daughter's birthday also, so we booked a stay at a SPG property because I'm a huge fun with spg. The location is one thing no one can complain, almost walking distance to grand central and a lot of interest points. Streets were not loud during the night, not too many tourists around. Other than location, this hotel is nothing more than a motel, tiny room (if you had spent $800 for a weekend stay in a suite, tiny is not your problem), strange layout (bath room door facing bed end, and the door was see-through glass made), lack or service, All and all make you feel uncomfortable to call this a Starwood level experience. Other things I want to mention, the gym was big, a lot of machines to use, but they are old, stain everywhere, and it not that clean in the gym. Their crib is infant size, my just 3-year-old cannot lay flat in it. I was promised to receive a special amenity to welcome me stay for my special weekend, it never came. They over charge you for the service you did not use. Had to call customer care to remove the charge, though it was quick, I did not receive any apology. If this is not your first stay in New York City, if you have more than $200 to spend for a night, choose some other SPG hotels to stay, I still love SPG, but will not stay this hotel again. July 22, 2015
Rated 5 out of 5 by im shocked whata a nice place!!!!!! this was our first time staying in NYC ever, what a deal i got on groupon with you. and when we got there, what service! 3 people in suits waiting at door to greet you, one outside helping with taxis etc, the conceirges were there to help in whatever you needed, a bell man held our bags until our room was ready, everything looked so beautiful inside. the sitting area with fireplace was so cool looking, alot took great use of it we told Cindy it was our firist time and we upgraded us to the Mega room. i loved the beds, so comfortable, and the AC kept after hours busy at a complete soundproof, the showers were beautiful, it all blew my mind on how nice and clean everything was. we are thinking of coming back in two weeks, we will have to see if Cindy can get us another deal. the staff all looked like they wanted to be there and had smiles on the whole time. thank you for making our very first overnight, not our last. we will be back. and all the local bars etc that we went to, when they asked where we were staying, they commented too, with "wow, really? July 20, 2015
Rated 2 out of 5 by Comfort Terrible towels. And had to call for fresh towels. We were 2 people in the room and it was clear housekeeping maintained the room as if only one was in the room. The washroom was beyond small for 2. For the price I can and will find other alternatives and not return to the w June 29, 2015
Rated 4 out of 5 by One small negative The only negative was the $10.59 (taxes included) for a single coffee on Sunday morning. The Starbucks right across the street should have been the move. June 29, 2015
Rated 5 out of 5 by Great place to stay away from Times Square but close to everything else. The customer care and service from Gloria at the front desk to David and Rachelle taking care of all of my needs was outstanding. As an ex New Yorker for 31 years I love coming back to the W hotel and it feels like home. They have a great fitness room and everything is so clean! I would recommend all business and people on a pleasure trip to stay here. it's that good! June 25, 2015
Rated 4 out of 5 by Good NYC hotel Stayed here as part of a business trip. I've lived in NYC for many years so I'm used to small spaces. The rooms were just that: small. But it's NYC and that's the norm. It was a clean and quiet room. Overall a good experience. Also very central to the heart of the city June 14, 2015
Rated 1 out of 5 by Worst hotel experience of my life This was by far the worst hotel I have stayed in for one simple reason: the smell of cigarette smoke was so overpowering that, even with the window opened and the room door cracked open (a first for both me and my wife) we decided to leave the hotel at 4 in the morning of our last day. We actually preferred to wait at Newark Airport instead of our hotel room at a W property. The staff is very friendly but the property itself is unimpressive. I felt very disappointed with the brand. W used to be trendy and upbeat and now I find it sad and dated. I really feel I should be reimbursed for my staying. June 1, 2015
Rated 2 out of 5 by W Hotel New York - 'Want' better service! Stayed in this hotel for two nights paying over $1,200 USD and expected much better service. Bedsheets had holes in them - we reported that to the Manager of Housekeeping and nothing was done. One mattress had red stains all over the side, assumed it was wine - housekeeping did nothing about it. You'd expect, for the price paid, fresh sheets on day 2 but I guess the W really stands for 'Wishful' Thinking! Still 'Waiting' for the manager to respond...'Whatever'.... May 28, 2015
  • 2015-07-28T16:16:11.926-05:00
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