W New Orleans - French Quarter

  • 316 Chartres Street
  • New Orleans,
  • Louisiana
  • 70130
  • United States
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Rated 4 out of 5 by 231 reviewers.
Rated 5 out of 5 by Great Service, Great Location! The W French Quarter was an excellent property to stay at if you want to be in the center of the action. Bourbon St. is around the corner if thats your jam and Frenchmen St. is under a mile walk as well. The staff and service were excellent. As a Platinum member, they made sure my stay was comfortable and I had what we needed at all times. I'll be back! August 14, 2014
Rated 5 out of 5 by First visit Held small staff meeting here and was quite pleased with all the aspects of this hotel, from its location to the staff to the wonderful food. August 14, 2014
Rated 5 out of 5 by A New Find In the French Quarter Great food and service at restaurant. Blueberry pancakes were delicious! Bar tender was great-very knowledgable regarding wine. The outdoor seating was comfortable. Room decor was very contemporary. I loved the bathroom with the big shower. Nice size closet for two people. August 13, 2014
Rated 5 out of 5 by Excellent Hotel! The W French Quarter is a top notch hotel in a great location with quick and easy access to all of the excitement of the French Quarter. The hotel is smaller than the average W but packs a lot of character. The staff is friendly, energetic, and accommodating. If your plans take you to New Orleans, I highly recommend this location due to is close proximity to everything. Catch a shuttle from the airport. No need to rent a car. Everything is within walking distance. I had a great stay and felt very welcome. I will definitely be back. Thanks guys for being a part of a wonderful first trip to "The Big Easy" September 5, 2013
Rated 3 out of 5 by Not a Typical W I recently stayed at the French Quarter W based on some reviews about their renovations last year and was excited. We checked into the hotel and from the outside and layout everything seemed great. However, when we checked into our room, we noticed it to be extremely dirty, food was still in the minibar refrigerator from the previous guest and the mini bar was depleted of water and pretty much anything you can think of. There was also some sort jelly like substance on the floor. We notified the front desk, but it took them a day to actually come up and clean up the stench from the food left in the refrigerator in the room. For staying in the Studio Suite room, the service was subpar for a W. The restaurant on site, however, is amazing. September 30, 2013
Rated 4 out of 5 by Restaurant not up to W standards The restaurant is poorly run and an overall bad experience. We had dinner one night with one of the worst service experiences ever and poor quality food. SoBou needs an adult menu and adult supervision. Breakfast was better, but you don't expect much for breakfast. But, even then, the hostess asked if we wanted coffee then disappeared. Never saw her again. The servers largely lurked in the back of the restaurant out of sight. March 21, 2014
Rated 5 out of 5 by With Much, Much Thanks! I have been staying at this hotel since 1972 (before it was the W-French Quarter). Just when it seems it can't get better, it really does get better! The staff is very attentive, even anticipating you needs. Checking-in is fast and efficient, SoBou is a great place to relax, and "Whatever, Whenever" is not a slogan, but a way of life. The hotel is near all the action, but far enough to be a quiet refuge, Much love to the entire staff of the W-French Quarter and W Hotels for such a wonderful property. August 4, 2014
Rated 5 out of 5 by This hotel is an oasis from the chaos of the French Quarter We liked the interaction of your staff at all levels. We thought the courtyard was well maintained on a daily basis. The housekeeping staff was excellent and the rooms were quieter than we expected. The hotel air also worked well. We also loved the coffee, water, sangria/drink sample and sweets provided daily in the lobby. Those small things made the hotel such a great ambiance. I also want to mention that Shawn, Amber and Lindsay each of whom went above and beyond expectation to make us feel special. They are certainly a great asset to your property especially since they are the people we saw most often. Each of them made our stay at the W not great but exceptional. May 28, 2014
Rated 4 out of 5 by Nice Hotel, Good Location, Touch Noisy Great location within the French Quarter - far enough away from Bourbon St but still within walking distance of everything. Lot's of stag and bachelorette party groups which made the hotel area noisy and the pool was unusuable as it was swamped with the guys and girls from the parties during the day. Internet in the room was a bit slow and patchy at times. August 6, 2014
Rated 3 out of 5 by Room not good I've stayed here many times and always had a good experience. This time my room was not up to standard. Problems; The room was tiny - with no place to put my luggage that didn't close off the walkway. There was no power outlet or USB at the desk to work - and internet access was very expensive. There was only back light in the bathroom at the vanity. Through the doors to the connecting room, I could here another guest talking on the phone - it was so loud, it was as if he was in my room talking. I was booked for 5 nights and I immediately visited the front desk and asked if they had any other rooms I could change to. The answer was "we are overbooked and have no other rooms." I booked another hotel for the following day and checked our 4 nights early. When I talked to the front desk the desk morning as I was leaving, they were very pleasant and only then offered the information that they had 31 rooms opening up that day and could have easily moved me to a different room on the second day. At that point, I had booked another hotel and that was not an option. Why that was not offered the previous day, I have no idea. I like the hotel overall, but the risk of getting one of those sub-par rooms would make it hard to recommend. August 4, 2014
Rated 1 out of 5 by Fraud and Theft by Sheraton We booked through an online site based on the write up of the amenities. When we got to the hotel we found out that the sauna, steam room and fitness center that were on the write up did not exist. The phones in our room did not work, a technician came and all he did was confirm they did not work. I called to speak to management about a cancelation and refund. No manager would talk to me and their customer service said there would be no refund. We checked out and moved to another hotel, On the day we were due to have checked out of the Sheraton we got an email folio from where they charged us for vallet parking for four days after we left. January 3, 2012
Rated 4 out of 5 by No bliss body lotion One of the main reasons I stay at W hotels is for the Bliss body balm. When I checked into the hotel there was no body balm in my room. I called the hotel and they sent me up a packet of the Bliss products with 1 body balm. I used that the first day and then asked housekeeping if they have any more and they were out. It was dissapointing August 1, 2014
Rated 5 out of 5 by Unique The W is secluded in the busy city of New Orleans. My husband and I enjoyed a romantic escape. Our room was funky and cool. The courtyard was so relaxing. The fountain at night was beautiful. May 19, 2014
Rated 4 out of 5 by Staff was great! This was my first time visiting New Orleans. I'm happy to say the trip was great. The W staff was very friendly and accommodating. I was able to get a couple W Acura rides around town too. The courtyard and pool were also nice getaways. The stuff that didn't meet my expectations or were a bit disappointing.. 1) The walls are paper thin. All night long I could hear doors slamming, creaking, people stomping around. 2) Not enough natural light in the room. There was only a small balcony door that provided sunlight. 3) The on property restaurant stops service at 10am to 11:30am on Saturday. Couldn't get a late breakfast on property. August 12, 2013
Rated 3 out of 5 by Warning to business travelers Good aesthetics and comfort as you'd expect from W, but in 2014 to not have wireless access in-room (and, what's more, to charge separately for it) makes this hotel out-of-touch w/the needs of today's business traveler. July 30, 2014
Rated 2 out of 5 by Great location but needs work The location is great. However the room I had was beneath my average experience at a W Hotel. There was no free water, the room was very bright given that the shades did a poor job of keeping out the light. The refrigerator was warm and the door to the bar wouldn't close. The only way to control the lights at the bed was apparently at the entrance. Also, after a late arrival, I kept trying to call the front desk to request a late checkout. The security guy kept answering because the staff member had stepped away. This went on for 15-20 minutes and the security guard couldn't answer anything. Then, when she apparently returned, he would stay on the phone with me and relay my questions to her. It was bizarre and unprofessional. July 21, 2014
Rated 2 out of 5 by Nice location, service severely lacking The pros: Nice, clean room. Great location. Loved the 24 hour pool. The cons: Nobody was around when we pulled into the hotel on a Tuesday night. We couldn't even figure out where to check in. No bellman. We eventually found the counter (which looks like the restaurant entrance) and there was a woman behind the counter who had just been watching us apparently without any interest in coming out and asking us if we needed help. This same lady at the counter gave me a room that was several classes below what I reserved. I knew there was going to be trouble when the first thing she said was that some folks with similar last names to mine had already checked in (my last name is NOT common). So instead of a larger suite with a balcony (like my reservation promised and I paid for), I got a tiny hole in the wall studio with no balcony. Oh, and there were no towels in my room on the first night- was lovely having to towel off with hand towels after flying for 8 hours. Finally, bought a movie on my last night in town. Some $.99 cheapo. But the movie froze about halfway in. TV completely frozen. Couldn't even turn it off. Couldn't change the channel. Still got charged for the movie. And the TV was stuck on all night so it was really bright in the room. No response when I called the front desk to ask them to come fix it. Despite it being a great location, and despite the great experiences I've had at other W hotels, this experience really soured me. September 10, 2012
Rated 2 out of 5 by Noisy! I had stayed in this same Hotel 2 years ago and loved it! This time the room was not user friendly, no reading lives, no counter space to speak of in the bathroom, no bathtub.....very dark room, decorated like Halloween.....it was EXTREMELY noisy even without my neighbor playing Louis Armstrong at 3am! The Front Desk was great and the maid service, the valet was overwhelmed and needed help.....great people but the facility is now depressing, I cancelled my future stay and will stay elsewhere September 1, 2012
Rated 2 out of 5 by Hotel is seedy and rundown Having been recommended in the SW Fall magazine I thought it would be a wonderful place. Arrived at 3:15 PM and even tho we are gold were told our room wouldnt be ready til about 4:30 as it was a Platinum member in room with late checkout. Had to store luggage and kill time. Carpets in hallways filthy and lighting so dim you could hardly see. In our room, coffee not replinished for Da 2 morn, shower floor tile so slick I almost huryt myself, stool white fabric looked like someone had peed on it, chip on water glass. front desk always backed and twice no answers at front desk when called from room. Location good. January 2, 2012
Rated 4 out of 5 by Great location My sister and I enjoyed our first time in New Orleans. Upon our arrival Shawn (at the front desk) was very welcoming. She gave us a nice courtyard view room. She acknowledged us a SPG clients. Her evening counterpart, Ariel was also very helpful on two occasions. The "bellmen" were helpful as well. Overall we had a very pleasant stay at the French Quarters W hotel. January 21, 2014
Rated 1 out of 5 by Terrible management For a W, it was a horrible experience. All the staff do their own thing wihout any supervision, no control over them. The pool was locked and open whenever they feel like. The manager and security personal flat out lyed to me when I confronted them. Room service did not replenish the bottled waters in our room, when I asked for one, I was told the stroge room was locked. February 3, 2012
Rated 5 out of 5 by Great weekend, until we needed the car Everything was perfect like it always is at the WFQ, until we needed our car early Monday morning so we could get back home for work on time. I needed to go downstairs to get a luggage cart so I figured I'd go to the front desk around 4:10 AM to get the car brought down so it would be there after we finished showering and packing. We headed down around 5:00 AM. Our car wasn't there and there was another group of people waiting for their car. They told me they had been waiting a while as well. Suddenly the valet comes out and asks who was waiting on the car with ticket #22. And who was waiting on #34. I had #43. He asks the guy with #22 to go back there with him and show him which car is his, and asks me for my #. They go in the back and I go to the front desk. I asked the person on duty if she had called for my car when I was in there earlier and she said she did. I told her that there was some sort of problem outside and that the valet had taken someone to the garage to find their car. She simply said "I see." I went back outside and soon the valet and the other guest we coming down the ramp. The valet asked to see my ticket again. He went back to the garage and a few minutes later he returned with my car. We finally left around 5:15 or so. Apparently there was some miscommunication between the front desk and the valet. Normally it wouldn't have been a big deal, but we were in a hurry and I figured 30 minutes at most would be needed to get the car. July 28, 2014
Rated 3 out of 5 by Converted Motor Inn? The location of the hotel is excellent for Bourbon Street carousing. The staff is friendly and pleasant. My beef would be with the property itself in that it doesn't seem up to W standards. The reception area is miniscule, there is no lobby, you enter through a car port. The decor around the pool is lovely but the pool itself is small and unattractive and the furnishings seemed overly worn.The restaurant was closed for renovation. Room decor is charming but not of the W modernist ilk. In a brand where the "scene" is everything, there was nowhere for that scene to take place. April 9, 2012
Rated 5 out of 5 by Thank you for everything! Your staff was fantastic help. We brought in a large group and I think we were probably a little needy at times due to the fact that we were there to host a large event. But the entire staff was very friendly, always had a smile on their face and was ready to help us out with anything they could. They made our stay much easier! A special thanks to Whitney and Quinton for their 5 star service. Thank you and we'll be back next year! July 21, 2014
Rated 2 out of 5 by What happened to this hotel? I am so sad. They are in the process of remodeling this hotel, so we understood before check in that there would be things amiss and some banging going on. But the remodel is TACKY. The rooms are not designed well and there's a lot of wasted space. No shelf in the shower to put soap & shampoo, a logo in the oddest spot on the bathroom mirror so it blocks the view for 2 people to get ready, no real bathroom counter space to put hair dryer, make up, etc. We stayed in 2 different rooms because our original room wasn't technically remodel ready. No iron, no coffee maker, no robe and then 2 lights would not turn off. We didn't realize this until we stumbled home from Bourbon Street at 2:30am. We did get a room on the same floor and they brought up a key right away for the new room - but trying to pack up our luggage with a few Hurricanes in us was not fun. The staff was LOVELY and the location is worth it. I am REALLY bummed at the remodel cause I have stayed at this hotel a few times and it's not what I expect of a W hotel. I DO recommend this hotel because of it's location and because it's a Starwood. August 7, 2012
Rated 3 out of 5 by Wonderful staff, LOUD rooms Staff was wonderful, hotel is cute. There was zero insulation in the room, I could clearly hear every word in the halls (our neighbor ordered pizza for $41 at 11pm)... Baby screaming for 45 minutes one night. I barely slept the entire trip, it was awful. We were on the top floor at the very end so I can't imagine how much worse it would be if we had a normal room. July 21, 2014
Rated 3 out of 5 by Not a Platinum Experience I had just arrived from Miami w the 1st w we have stayed at and left with the WOW factor. on arriving a W here the staff at the front desk were pleasant and polite but did get the Platinum vibe. We stayed 5 nights 3 of the 5 days after the room was serviced we had to call to chase up towels etc, 2 days after service there was no Hair Shampoo etc replaced. Went to the Bar one night at 10.10pm for a drink, never was asked what we wanted just got told after waiting 5 minutes we have stopped sittings at 10pm????? the hall ways are noisy on the last night there was a scuffle swearing and fighting outside our room at 4am. I called reception they said they would send someone up!!!!!! Great location, not much else I can say May 30, 2014
Rated 4 out of 5 by Just what I wanted Great area, great amenities, great food, great balance of it all. July 22, 2014
Rated 5 out of 5 by Beautiful Hotel This hotel is close to everything in the French Quarter. The staff from the desk to the valet was fabulous. Shaw was very accommodating and very helpful. The pool was heated and so perfect during the time we were there. I love that French Quarter Festival was walking distance. I love the Acura is available to take you around. I will sure be back. Although construction was ongoing, it didn't bother us. April 26, 2012
Rated 4 out of 5 by Superior Service and Great Location Do not stay anywhere else in New Orleans if this hotel has rooms available. It is a small property (97ish rooms, I think) but is decorated very well. The rooms are clean, comfortable, and fun. The location is positively perfect and everything you want to walk to in the French Quarter and surrounding neighborhoods is easy to get to. The food at SoBou is WAY WAY WAY better than you would normally expect from any hotel and the bartenders are legit! Abigale was our favorite. If you're looking to really check out New Orleans, you must talk to Staci, the concierge. She is upbeat, friendly, and entertaining. She has the best ideas and knows all about the city. The most important part about this hotel is how great the staff is. Trust me, this is absolutely the property you want to stay at. July 22, 2013
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