Rated 5 out of 5 by Nick144323 GREAT Experience
I stayed in the W New Orleans French Quarter twice during the last two month and both times I had an incredible time!
The location is superb. The hotel is located in the middle of the buzzing, stylish and crazy French Quarter of New Orleans. It has a small garden with a pool which is a real oasis with plenty of spots to relax, refresh and reload after an busy night out.
The rooms are all spacious, light flooded and very stylish. All are equiped with standard high quality equipment and the minibar holds a good selection of refreshments and snacks.
But it was the staff who made the difference. Quick check-in, problems where handled with highest priority (technician came at 12pm to check on the AC, fixed it within minutes), incredible valet people (thanks for guidance and recommendations) and THE BEST CONCIERGE EVER (thanks STACEY for Football tickets to a sold out game, the best price on a speed boat tour and lots more).
Negative: Very small gym, breakfast at the restaurant (but the people at the bar are great)
Overall, I had an incredible time and will certainly return!
September 19, 2012
Rated 5 out of 5 by Fabians a well kept secret in French Quarter
everything is different: decor, appearance, colors, service, restaurant, location, quiet, clean, effective, modern, and yet really comfortable
just as i like it. for me this is my hotel in NOLA from now.
November 3, 2012
Rated 5 out of 5 by tylerica awesome!
Had a great anniversary trip in NOLA primarily because we stayed at The W French Quarter! We loved the jacuzzi suite and the overall set up of the hotel. Soubou was fabulous. And the staff ROCKS!!!
June 26, 2013
Rated 5 out of 5 by AJandMA Great Location
My wife and I stayed here for 2013 Mardi Gras. Staff was friendly and helpful and location made seeing the parades and restaurants a breeze. Good but friendly security. We'll be back in 2014.
September 16, 2013
Rated 5 out of 5 by BrittyCat Great hotel!
Great place! Didn't recieve all the amenities listed in the package I purchased...(play package). Found a few "friends" scurrying around the courtyard by the pool - but hey, that's New Orleans!
June 28, 2013
Rated 5 out of 5 by jbird1892 the feature of this hotel is its staff
The front desk made my trip don't lose them. Stacy at the concierge desk was one the W's best employee ever she should be a manager of her own hotel. Thank you for making my trip so memorable.
December 26, 2012
Rated 5 out of 5 by Rusti90 Great Experience
This hotel is in a great location, excellent staff, very accomodating, very clean & comfortable, & nicely decorated. They took care of everything. Would highly recommend this hotel.
January 30, 2013
Rated 5 out of 5 by blackcat Great Location
We stayed 5 nights at the W. The location is first rate for touring the French Quarter. We were able to park our car and leave it there, although the rate for valet parking is not cheap. Halbert at the reception desk was extremely helpful in suggesting sites we should see. As a platinum member we are usually upgraded to a better room, however none was available at check in. Halbert arranged for an upgrade on the third night. The room was off the courtyard and included a hot tub in an enclosed rear yard. It was a treat to sit in it each evening after a long day walking. Even though we were so close to the courtyard there was no noise. All staff members were friendly and courteous but we would especially mention Halbert for his professional and knowledgable assistance.. If we return to New Orleans there is no question which Starwood Hotel we would choose. Hats off to the W and its staff. One small snag occurred when our belongings were transferred by staff to our new room. My wife's PJ's went missing. I guess you could say the upside to this is that she had more room in her bag for new clothing purchases.
October 19, 2012
Rated 5 out of 5 by DavefromBigD Another great stay
We had another wonderful stay at the W French Quarter. The room was great, the service was top-notch, and it is so convenient to the fun in New Orleans. We will definitely be back.
November 25, 2012
Rated 5 out of 5 by coldcustomer GREAT Customer Service
Every hotel should have a Nadia at Check in. Friendly, Funny, and Efficient. She was great and you should be proud of the positive upbeat attitude she displays with guests.
June 14, 2013
Rated 5 out of 5 by caelarmo1 Engineer
Wife and I loved the amenities, staff, location and enjoyed ourselves here at the W French Quarter and look forward to returning next year! Highly recommend this hotel!
September 13, 2013
Rated 5 out of 5 by SwampRattcometotown Stacey
Stacey made the stay for us. The effort she put forth made all the difference in the world. We were carefree and comfortable. Hats of to the rest of the staff as well.
July 2, 2013
Rated 5 out of 5 by Joyce42 Awsome facility
The staff and the hotel itself was more than we could have asked for. Everyone of the employees was so helpful and polite. We wouldn't hesitate to stay there again.
February 14, 2013
Rated 4 out of 5 by BK1980 Pretty good stay
Had a decent stay on points at the W French Quarter last weekend. Friendly staff. No upgrade as a Plat, but I believe the hotel was full and didn't really expect one. Location in French Quarter is great. Room was fine - bathroom really small, but adequate.
A couple of service lapses. TV in room didn't work - they fixed that while we were out during the day. Wifi never worked in the room - called the front desk and they said they didn't have anyone to fix it, but we could call a help desk. Were out all day and too tired when we got back to room to bother with it, but it seems like the hotel could have had someone call the help desk and get it fixed while we were gone.
Only one complementary bottle of water in the room for Plat status - most hotels have 2. Asked at the front desk if there was a place we could get a couple more bottles of water - said they'd send up some, but never did.
Hotel was a little noisy - both nights people randomly pounded on our door in the middle of the night, but that just goes with the area - not really the hotel's fault.
Had a nice meal at the bar at SoBou - food was good, reasonably prices, great service.
November 25, 2013
Rated 5 out of 5 by RobRa Quick stay
We only stayed one night and were gone early the next morning, but the evening was great as usual.
January 22, 2014
Rated 5 out of 5 by NKH985 Fantastic stay, as usual!
I had a wonderful stay! The renovations look fantastic. Also, all of the staff, from front desk, to valet, to bellman, were exceedingly friendly & helpful.
January 14, 2013
Rated 5 out of 5 by Dawg Mark Katzenberger
From check in to check out it was a seamless stay. Excellent staff up and down. Great dining experiences! Wonderful clean rooms and spotless public areas.
December 31, 2012
Rated 5 out of 5 by Juanluca Overall a great hotel
Beautiful hotel located in prime location! The staff is super friendly and helpful. The pool is super nice and warm for a cold night. Great restaurant.
January 30, 2013
Rated 4 out of 5 by soie This hotel has good location
Pro: Beautiful courtyard with nice music playing. Great Location, Friendly staff. Love the French balony.
Con: small bathroom and very pricey parking
January 25, 2013
Rated 5 out of 5 by JimmyZ My Favorite W Anywhere....
I love the W in the French Quarter - the best courtyard to hang out in, and you simply MUST visit with Miss Abigail behind the bar at SoBou.....
October 22, 2012
Rated 5 out of 5 by Kykate What you would / should expect from a W
Great location, facility, and staff. Ask for Stacy, the "Insider"...she is fantastic!
Thoroughly enjoyed our stay and cant wait to visit again.
January 27, 2013
Rated 5 out of 5 by ChiconLA Great Experience
Staying here was fantastic! All the staff made it a point to make sure you were well take care of. We are coming back and will stay here!
April 9, 2013
Rated 5 out of 5 by JR52171 Great Stay
Staff are fantastic and the hotel room itself was really nice and quiet for being in the heart of the French Quarter. A great experience.
January 7, 2013
Rated 5 out of 5 by Linda57 Great hotel!
Very friendly staff and great location. I would definitely stay there again. In fact, I'm looking forward to doing just that!
June 13, 2012
Rated 5 out of 5 by Bourbonbound Awesome Staff!!
Have never met a group that did such an awesome job of taking care of their customer! Thank you all for the hard work!
January 29, 2013
Rated 5 out of 5 by davidb53 This hotel has great valet services
Front desk and staff were very friendly and helpful
January 18, 2014
Rated 4 out of 5 by KimberlyNL Lovely View, Great Location
I stayed six nights while in New Orleans for a conference, and it was well worth the distance from the convention center (especially since Daniel took me in the Acura each morning!). Great location in the Quarter made it easy to walk almost everywhere else.
I did have to wait a while to check in, but it wasn't a problem, and they later extended me the same convenience. It was smaller than some W's I've been in, but still just-right modern, clean, and suited to the French Quarter. My room was a bit small (really just the bathroom was tight) but the bed was wonderful, as usual, and my view of the pool and the beautiful courtyard (from French windows that opened to the fresh air) was just amazing. I wish there had been a Bliss Spa, but quite frankly with so much to do nearby, I probably wouldn't have had time to go.
The best part, though, was definitely the staff. Everyone was super friendly, attentive, and accommodating. They remembered my name and what I liked. Whenever/Wherever sent up a toothbrush (oops) and more hangers within 5 minutes. Halbert at the front desk, Daniel, and Trey; and Austin and Abigail at the bar -- all were just wonderful. I look forward to visiting again.
October 22, 2012
Rated 5 out of 5 by 99RoadWarrior W French Quarter
Hotel was great. Malik took great care of my family and it made the trip that much more enjoyable.
December 20, 2012
Rated 5 out of 5 by Trent Great staff and terrific food
Great staff and terrific food. Rooms are a little tight but decorated in the famous W flair.
May 2, 2013
Rated 5 out of 5 by Capttim what a great place to stay
staff was very helpful and courtesy everything was great. I will be a returning customer!
August 20, 2012