Rated 5 out of 5 by caelarmo1 Engineer
Wife and I loved the amenities, staff, location and enjoyed ourselves here at the W French Quarter and look forward to returning next year! Highly recommend this hotel!
September 13, 2013
Rated 5 out of 5 by Carhartt Excellent Hotel!
The W French Quarter is a top notch hotel in a great location with quick and easy access to all of the excitement of the French Quarter. The hotel is smaller than the average W but packs a lot of character. The staff is friendly, energetic, and accommodating. If your plans take you to New Orleans, I highly recommend this location due to is close proximity to everything. Catch a shuttle from the airport. No need to rent a car. Everything is within walking distance. I had a great stay and felt very welcome. I will definitely be back. Thanks guys for being a part of a wonderful first trip to "The Big Easy"
September 5, 2013
Rated 5 out of 5 by Moonfire A Fabulous Place to Stay
All of the employees at this hotel were so nice and friendly. I travel a lot and would highly recommend this hotel to all. Clean rooms, near the shops, clubs, casino restaurants just a great location.
September 4, 2013
Rated 5 out of 5 by Marka13 Great Property !!!
Thank you so much for a wonderful stay. Also I want to mention Lorenzo ( I am not sure if this is a correct spelling ), he was so welcoming, funny, accommodating and very professional ( he was the check in person, in case I have wrong name).
Thanks again and see you back soon.
August 26, 2013
Rated 2 out of 5 by KMD41 Needs Improvement
A very noisy and uncomfortable hotel.
August 18, 2013
Rated 2 out of 5 by dancerjojo1973 Great location, not great room
Lovely location in the French Quarter. However out bathroom sink was so low (only 3 feet off the ground) it was incredibly difficult to use. Weird room layout and somewhat see-through glass around the bathroom left little privacy. Internet should be free and there was a $14.95 charge per day. Noisy partiers at the courtyard pool our room faced - all day and into the night not taken care of by staff until we called at 4am. Our room was not cleaned one day as well until we called to request it. Expensive parking. Disappointing stay for we were hoping to be be a great birthday weekend.
August 12, 2013
Rated 4 out of 5 by NYtraveler Staff was great!
This was my first time visiting New Orleans. I'm happy to say the trip was great. The W staff was very friendly and accommodating. I was able to get a couple W Acura rides around town too. The courtyard and pool were also nice getaways.
The stuff that didn't meet my expectations or were a bit disappointing..
1) The walls are paper thin. All night long I could hear doors slamming, creaking, people stomping around.
2) Not enough natural light in the room. There was only a small balcony door that provided sunlight.
3) The on property restaurant stops service at 10am to 11:30am on Saturday. Couldn't get a late breakfast on property.
August 12, 2013
Rated 5 out of 5 by GT2504 Wonderful Boutique Hotel
The W Fewnch Quarter offers your comfort, convenience and awesome staff. You are in the heart of New Orleans which allows you to walk where ever you are going. If a car is needed they have a loaner to can use.
The newly renovated rooms are amazing and as always the heavenly beds are so comfortable.
August 12, 2013
Rated 5 out of 5 by Kimo85 The personnel at this hotel are tops
The W staff was incredible and went out of their way to make our stay special. The hotel is conveniently located in the French Quarter and in close proximity to many of New Orleans' favorite sites. The staff was very knowledgable and pointed us in the right direction for restaurants and attractions. The hotel is comfortable and the staff makes sure all your needs are taken care of.
August 11, 2013
Rated 2 out of 5 by Jesseliss Given a booked roomed
I showed up to the hotel late on a Monday because I was working earlier that day. When I arrived I was given a room on the 4th floor, which was already occupied by someone else. Luckily the person was not in the room at the time but their stuff was all over the room and bathroom. The front desk did not seem to be apologetic and just simply gave me a different room.
August 5, 2013
Rated 3 out of 5 by ElleBee Good location
The location is very convenient. Staff was extremely accommodating and well trained. What I did not like about the hotel were the very small bathrooms with no good vanity space and the fact that there was really no lobby. The courtyard was hot and not conducive for a group gathering. The "Studio" was uncomfortably cold and unwelcoming.
August 1, 2013
Rated 5 out of 5 by MSMemphis More than we expected !
Awesome staff with genuine customer skills beyond the expected. Everyone was so fun and welcoming. We loved the food both breakfast (veggie omelet) to perfection and dinner. Abigail, the Mixologist is very special. We will be back,
July 28, 2013
Rated 5 out of 5 by rockingrk Best people in the hotel business!
Used Starwood Points for my wife and her sisters to have a night in New Orleans. They were treated like royalty!. The great thing about Starwood is that, someone else staying on your points gets the same treatment as if you were there. My wife was particularly impressed with the helpfulness of the staff. The valet made multiple trips to put their purchases in the car while they were shopping on checkout day. She and I stayed at this W several years ago and had a great time. Glad to see the hotel is as good or better.
July 28, 2013
Rated 4 out of 5 by KB228 Superior Service and Great Location
Do not stay anywhere else in New Orleans if this hotel has rooms available. It is a small property (97ish rooms, I think) but is decorated very well. The rooms are clean, comfortable, and fun. The location is positively perfect and everything you want to walk to in the French Quarter and surrounding neighborhoods is easy to get to. The food at SoBou is WAY WAY WAY better than you would normally expect from any hotel and the bartenders are legit! Abigale was our favorite. If you're looking to really check out New Orleans, you must talk to Staci, the concierge. She is upbeat, friendly, and entertaining. She has the best ideas and knows all about the city. The most important part about this hotel is how great the staff is. Trust me, this is absolutely the property you want to stay at.
July 22, 2013
Rated 5 out of 5 by ccurly New Orleans Gem
I love this hotel! It's modern, chic and comfortable, and in a great location. Everyone who works at this hotel is awesome. Staci in concierge, helped me with dining and all activities. I was traveling alone for business and I squeezed this trip in at the end. Elijah and Jermaine offered helpful advice as well. The happy hour in the bar is good, too. My room was on small side (to be expected in the city) but very, very comfortable. It overlooked the quaint courtyard. I loved the ambient lighting all around the hotel. Highly recommend!
July 14, 2013
Rated 2 out of 5 by Rachelle13 So sad
Our party booked 4 hotel rooms at The W. everyone's room was ready except ours. I had planned a vow renewal at 5:00 with a justice of the peace, a photographer which both we had to cancel because our room was not ready until 5:20 pm. So sad so many months if planning down the drain. They did not even comp us our room.
July 13, 2013
Rated 5 out of 5 by Lainey65 Absolutely beautiful hotel
Beautiful hotel with beautiful staff. Everyone was so nice and helpful. Enjoyed it immensely. The mega room was out of this world!
July 4, 2013
Rated 5 out of 5 by SwampRattcometotown Stacey
Stacey made the stay for us. The effort she put forth made all the difference in the world. We were carefree and comfortable. Hats of to the rest of the staff as well.
July 2, 2013
Rated 5 out of 5 by BrittyCat Great hotel!
Great place! Didn't recieve all the amenities listed in the package I purchased...(play package). Found a few "friends" scurrying around the courtyard by the pool - but hey, that's New Orleans!
June 28, 2013
Rated 5 out of 5 by tylerica awesome!
Had a great anniversary trip in NOLA primarily because we stayed at The W French Quarter! We loved the jacuzzi suite and the overall set up of the hotel. Soubou was fabulous. And the staff ROCKS!!!
June 26, 2013
Rated 5 out of 5 by miko3624 Birthday weekend in the French Quarter
We decided to go away for our birthday weekend. The W French Quarter was outstanding. The people, the facility, the food and overall experience was exceptional.
A few blocks off te quarter so a great location that is close enought to enjoy the revelry of Bourbon Street but quiet enough to get some rest.
Great hotel...would stay agai and again!
June 25, 2013
Rated 5 out of 5 by Martha47 Great Staff!
This hotel has the best staff and service I've experienced. The rooms themselves could use a couple more hooks and more lighting in the bathroom (not enough light for us ladies to put on make-up), but we would definitely revisit this hotel.
June 18, 2013
Rated 5 out of 5 by montanabetty Grew to think of W as home!
We thoroughly enjoyed our stay at the French Quarter W hotel! The staff were terrific, the rooms artistically decorated, the beds comfy, and the grounds are fabulous. The courtyard area is a wonderful place to sit in the evenings and visit, play cards, swim, whatever...very comfortable and fun! This is a pricey hotel, but pretty comparable for area. The bathroom was our only area of concern, very much a form over function situation--the space is awkward and cramped, nowhere to hang towels or robes, etc, and no bath tub-- but we managed! Certainly was not a reason not to stay there! And the restaurant, SoBou, is awesome, we ate there 3 times!
June 17, 2013
Rated 5 out of 5 by coldcustomer GREAT Customer Service
Every hotel should have a Nadia at Check in. Friendly, Funny, and Efficient. She was great and you should be proud of the positive upbeat attitude she displays with guests.
June 14, 2013
Rated 5 out of 5 by Renie Wonderful Staff
The hotel is unconventional but great. The room was sleek and modern, very cute. The floors in the bathroom had hard water stains but the rest of the bathroom was very clean and nice. I didn't like that the rooms aren't sound proofed very well. I could hear conversations clearly from the hallway and music and muffled conversations from the room next to us. The staff was amazing especially the guys at the front desk. Very sweet and very helpful!
June 11, 2013
Rated 2 out of 5 by GrayMA Great Location - but needs more attention to service
I very much like this property, but a couple of little things made it a less than excellent experience.
1) Room service was neglected for a couple of days
2) Laundry service was delayed a day
Otherwise - a good stay.
June 8, 2013
Rated 3 out of 5 by TravelWeekly French Quarter convenience
If you need or want to be in FQ, this is a great off off the beaten path location. So convenient but not right on Bourbon Street. Room s are very small. Staff is light. Workout room is small but has a bit of most equipment and bottled water. Rooms are cold to keep humidity under control. Restaurant Sobou is worth a try, some interesting menu items. Drinks are excellent.
June 6, 2013
Rated 1 out of 5 by disappointed awful!!
i am a platnium member that has over 300 spg stays over the last 4 years. My experience at this property was by far the worst of any i have had. The facility was subpar and cramped. it was also wowfully understaffed. Service was subpar. Examples include failure to make up my room one day, failure to repar the room, room service that took far too long and delivered an incorrect order. There were other problems as well.
Most troubling was that when i informed management at the hotel of my problems, they promised to fix things but never delivered. i would hate to see how i would have been dealt with if i was not a platnium member.
in summary, i would NEVER stay at this property again!
May 30, 2013
Rated 5 out of 5 by Jeneba Wonderful service
The hotel staff were exceptionally friendly, courteous and helpful. The room was stylish and clean. The location was so close to all the action of the French Quarter, but it wasn't loud or unruly. I had a great experience there.
May 28, 2013
Rated 5 out of 5 by travelingman great location. great hotel
staff was excellent. Jermaine and Elijah at front desk were more than helpful in giving tips on where to eat etc. rooms were cool and clean. pool was a bit small but considering the urban constraints with location can't ask for much more. would like if acura experience car had more extended hours.
May 20, 2013