Rated 5 out of 5 by hvm22 Excellent Stay
Had a nice stay at this W. First time back since the new reno and it looks great. Staff was good and have to say front desk Agent Chelse R. was the best. She made us feel valued and welcomed. The suite was really amazing with the out door Jacuzzi.
We will come back again. I do Recommend this SPG Hotel.
February 5, 2014
Rated 1 out of 5 by terrible0w0FQ0 Stay AWAY
What a terrible hotel!
Rooms' walls are paper thin, staff is unable to keep guests quiet, room service took an hour and a half to reach our room with a simple bottle of champagne and staff let themselves in the room twice without asking. I stayed in the Studio Suites (~$700 a night) with the Jacuzzi and allow me to say that the room was tiny! For $800 a night you think you'd get a little space, a hot tub that was actually filled up above half way, a bathroom with some drainage and a staff that doesn't let neighbors blast music just because said neighbors are staff at the hotel staying there for FREE (so they told us). NOT cool W! Never again.
February 26, 2014
Rated 2 out of 5 by tonijr major disappointment
Quick decision to stay here, but having stayed at a W, we 'thought' it would meet our expectations. The staff was extremely nice ...professional and friendly. The décor was dark, depressing and joyless. The pool area needed attention...we waited for two hours for our room, and looked at dirty dishes/ and glasses on tables by pool --loud music .......requested towels for pool, they never arrived... room was not real clean. Bathroom mirror and make up mirror were dirty....Room extremely overpriced ....A huge disappointment for a Starwood Hotel-----The restaurant is the saving grace for this property.....
February 25, 2014
Rated 5 out of 5 by hvm22 Great Pool Area
Love the pool area. Small but very nice. Wait Staff are attentive. Good Location in the heart of the French Quarter. We had a nice getaway.
September 18, 2013
Rated 5 out of 5 by Jessica44 Staff
The hotel itself is so well run. The facilities were every thing we expected and more. Clean, comfortable and located within walking distance of the attractions. Your staff went above and beyond our expetations. Malik, Jason ,Sebastian, Mark and Quentin answered questions about resturants, sights and the river walk. Eljaih and Shawn were helpful with check in and check out. We were celebrating our 44 wedding anniversary, the front desk and the wheels team made it a very special celebration. again going above and beyond. So with this being said I send a heart felt Thank You, to your staff. Job well done
October 27, 2013
Rated 5 out of 5 by ccolor Our home away from home
The staff never misses at making us feel like we're welcome guests and are glad to see us return. I can't imagine going anyplace else in the Quarter with such a central location and having the perks this hotel has to offer. The bedding is heavenly, staff absolutely wonderful and the attention to their guests superb. The bar and restaurant are very clean with absolutely great food, a nice pool is available in the courtyard and rooms comfortable with enough space to keep from feeling cramped. For fun nights, try the Bourbon Street rooms, but be prepared for noise. Not to worry, you can sleep when you get home - meantime, enjoy NOLA!
September 18, 2013
Rated 5 out of 5 by Wundrwomynn Great staff made the difference
I was really pleased with my stay at the W French Quarter. Even though there was construction going on, the noise never bothered us and they did not start too early in the morning. The staff was working extra hard to make sure everyone was having a nice stay given the changes going on. We did not order room service as we were in New Orleans, and no offense to the W, why would we spend time/money eating in our room given the incredible culinary choices in the city?! The courtyard area was also a nice place to hang out. It seems they are also renovating some of the rooms, which will make this place even nicer. Cannot beat the location, either!
May 2, 2012
Rated 4 out of 5 by Raiderfe Great location
My sister and I enjoyed our first time in New Orleans. Upon our arrival Shawn (at the front desk) was very welcoming. She gave us a nice courtyard view room. She acknowledged us a SPG clients. Her evening counterpart, Ariel was also very helpful on two occasions. The "bellmen" were helpful as well. Overall we had a very pleasant stay at the French Quarters W hotel.
January 21, 2014