Rated 5 out of 5 by lcaine Customer Service was impeccable
We had a larger group (11 people) for a bachelorette party stay here this past weekend. There were a number of moving pieces and requests made on my end to the staff - and they handled them flawlessly.
While your team all around was impeccable, Shawn was the star of the show.
Before arrival, I called to confirm my reservations were all set, and Shawn helped me confirm everything. I had asked for an early check-in for all three rooms, as well as a special request to have something complimentary delivered to the bachelorette upon arrival - all were delivered.
When we arrived, Shawn was at the front desk, recognized me immediately and helped me orchestrate everything seamlessly over the course of our two night stay. She acted as if I had stayed at this hotel for years, and treated me like I was a platinum SPG member. Elijah was very generous in delivering a bottle of champagne to the room once we arrived,
Upon checkout, Shawn again was incredibly helpful, went out of her way to help with checkout even though she was not behind the front desk.
The bell man were very extremely friendly and genuine while maintaining a sense of professionalism. They asked when we were leaving (hours later), and had taxis there waiting for us when we were ready to leave even though we did not ask.
All in all, while I expect quality service W Hotels, the staff bar none made this experience fantastic.
Thank you again everyone for all of your help, your team deserves the recognition!
June 29, 2015
Rated 3 out of 5 by MarcosO Bad Stay
the reserved room was not available, the champagne and chocolate on the packages were never delivered. Air conditioning issues made for a bad night rest. I was trying to have a romantic evening/stay with my spouse and was totally opposite.
I had stayed at others W, definitely our stay in New Orleans did not meet our expectations.
June 25, 2015
Rated 3 out of 5 by dosmanos Inconsistency Rules!
Although perfectly located in the French Quarter, I believe the high price is not warranted. The staff was friendly but not efficient. Five requests from three different people was not enough to have the morning coffee urn in the lobby refilled. Very inconsistent and unclear rule enforcement left some guests in our party confused and unhappy. Out of three nights, one night saw our bed still unmade and the room not attended to. I'm still waiting for a management call back regarding our rate, an issue which should have been easily resolved in house.
This was our second stay at the hotel, but when we return to New Orleans, as you know we will, we'll be seeking more accommodating accommodations.
June 9, 2015
Rated 3 out of 5 by baytraveler7 Good location. That's it.
room quality was quite low, even in an "upgraded room". Location is great, but hotel is subpar. Staff is average, but nice.
May 5, 2015
Rated 5 out of 5 by vstein18 Perfect perfect perfect
Loved the location of the hotel-- rooms ultra modern and very comfortable--- Enjoyed sitting out on our balcony-- Concierge service was outstanding.
May 4, 2015
Rated 5 out of 5 by aftrans Wonderful stay
Despite the mostly deluge-like weather, we had a great time! Although we had been to NOLA before for business reasons, we had never been just to enjoy the city. We chose the W because it was my wife's birthday and we wanted to do something memorable. We certainly did that! In the W, everything just worked. The room was spacious, quiet and comfortable. The bathroom was small but the plumbing and appointments were excellent. The hotel pays a lot of attention to details and it was obvious. The food in the restaurant for breakfast is "quirky" but absolutely delicious. Everything we ordered tasted marvelous. Of course, being in the French Quarter, we were right in the midst of some outstanding eating and we took full advantage of that.
April 16, 2015
Rated 5 out of 5 by Wizkid Thank You
This was one of my more outstanding SPG experiences. Other than waiting a while for lunch one day, the service was excellent and the food a drinks were great. During our trip we actually relocated to another hotel for a wedding (we stayed in the W for the first 2 nights) but after two unsatisfied evenings, we checked back into the W for the last night of our trip. While the staff was very kind and accommodating, Amber, a member of the front desk team, routinely went out her way to help me and my pregnant wife.
The hotel itself is ideally situated in the Quarter. It is a short walk to everything the Quarter has to offer, but not affected by the chaos and noise on Burbon street.
There are some other great hotels in the Quarter (Including a Le Meridian not to far away), but the W feels like home.
Thanks to the great team at the W.
April 1, 2015
Rated 4 out of 5 by Helensf overall good
Overall the stay was pleasant except for a last minute surprise.
We were to board a cruise ship right after the stay. We asked whether we could leave our large suitcase stuffed with our winter clothing at the hotel and come back to pick it up after the cruise. Our request was accepted by a receptionist during our stay. However, on our check-out day, a young gentleman at the front desk denied our request claiming hotel policy. This last minute surprise added much trouble to our cruise trip and our plan to watch the Mardi Gras parades after the cruise. This is not a good sign for such inconsistent message from the hotel.
On the plus side, the room is comfortable even though on the small side.
While most staff are friendly, Eunice at the Sobou restaurant was exceptionally helpful. She gave us lots of local advice on places to visit and things to do. We were very happy that we followed.
January 31, 2015