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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4 out of 5 by 295 reviewers.
Rated 1 out of 5 by Unacceptable I'm shocked that this hotel can call itself a W. The room stinks as in it really smells awful. The decor is terrible the paint is some godawfull light blue. There is no desk or chair. The walls are dirty. This is equivalent to a cheap Florida motel that might have a Dennys connected to it and a gas station out front. Too late to find something else tonight but I assure you I won't stay a second night here. The cute courtyard really hooked me with no other knowledge I thought I would give it a try. Don't be fooled!! I called the front desk to see about a different room. the second room was larger and did not stink but the decor was the same. Hideous. I won't be back here. October 17, 2016
Rated 2 out of 5 by Service has gone downhill dramatically I have stayed at this hotel a handful of times over the past two years. This last trip was dramatically worse than previous stays. There seemed to be major reservation snafus - our group reservation took hours with the front desk to sort out and I witnessed three other parties having significant issues, including one culminating in the police being called. I also asked about laundry service and was told it was drop off by 9AM, done by 7. I dropped it off on Friday evening and heard nothing until I checked out Sunday. They could hardly find my items and when they did, they hadn't been cleaned. Throughout it all, the attitude of staff was very off-putting/I don't care which is a stark contrast to most of my experience with spg. October 16, 2016
Rated 5 out of 5 by Perfect Escape This hotel is a Gem! Staff goes above and beyond and the courtyard is the perfect place to sit and enjoy. Rooms are spacious and Bliss products are always a plus. Definitely a hotel I would visit again and again! October 10, 2016
Rated 2 out of 5 by Ridiculous I chose this hotel and was looking forward to my stay because the last time I was in New Orleans, I was impressed when I visited friends at this location. Unfortunately, the southern part of LA was hit by a tragic storm and flooded - Declared a state of disaster. People were evacuated, roads were closed, and more bad weather was expected - and came. I called the hotel prior to my reservation and notified them that due to the weather conditions and road closings, it was impossible (not to mention dangerous) for me to make it at this time. I requested a rain check for a future date or refund. I was told someone would call me back immediately or no later than the next morning. No one called; I assumed this was due to the horrible weather and called back 2 days later. The representative assured me that this would be taken care of and again, someone would contact me no later than the next morning. Once again, no one called. Instead, a week later I received part of my money back - still no call or email. When I spoke to yet another representative, they explained that this was due to my prepayment of the reservation in full, however an exception would be made due to uncontrollable circumstances of the weather and evacuations. The hotel has still not returned my funds or contacted me. For these reasons exclusively, I would not stay at or recommend this resort. August 27, 2016
Rated 5 out of 5 by Fabulous location This W hotel is fantastic! The staff here is phenomenal.Shawn, at the desk, was so nice and charming. Everyone was helpful and made you feel special. The restaurant, SoBou, was very nice, breakfast was excellent. Both of our waiters, Carlton and Marquita Cunningham, (2 separate meals), were helpful, attentive, and exceeded our expectations. The location was close to everything in the Quarter. Loved it. The courtyard was nice, quaint. Please note, this is the wife writing this! July 24, 2016
Rated 2 out of 5 by No Towels!!! I stayed at the hotel over the 4th of July weekend. I called housekeeping to get towels, had a Do Not Disturb sign on the door earlier. I was told that someone would deliver them shortly, no mention of issues. The towels didn't come. I checked with the front desk and was told they were out of towels. They volunteered to check empty rooms for clean towels, and later that evening brought towels to the room. Ice machine on the floor, but no bucket in the room. When I inquired at the front desk they went to the connecting restaurant and obtained a heavy pewter bucket for wine. The staff professionalism was less than expected. 3 days of parking was gifted due to issues. Never again! July 19, 2016
Rated 4 out of 5 by Great first time stay at a W We were welcomed immediately by Shawn or Sean a lovely lady at the front desk. She gave us great recommendations and was very friendly and helpful. All of the Valet team was great and prompt as we had to get our car several times throughout our stay. They made great recommendations also and gave us good directions wish I could remember all their names. Had a great experience and room was very clean. Thanks for a great stay! July 17, 2016
Rated 4 out of 5 by Great location We loved this hotel-location was great and the room was perfect. I would like to point out a few service issues: when we checked in and got our keys to head to our room the young lady didn't explain you need to use your key in order for the elevator to work. She was also supposed to have the bellman bring up our luggage as we had checked it when we first arrived and our room was not ready. We had to call down and ask for it again as we waited about 20-30min for it to come up. Then in the morning we were to check out housekeeping knocked on our door prior to 9am. I will say over all the staff we encountered were friendly. "Q", the bellman was our favorite!! He was super friendly and made us feel at home!! July 17, 2016
  • 2016-10-20 T10:06:16.685-05:00
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