Rated 5 out of 5 by SPGRoadWarrior Superbly located boutique & staff (SHAWN!), W luxe
One of the more uniquely laid out W hotels as well as the second smallest (97 rooms right after W Paris's 91 rooms)...
There is a main building with 5 floors, serviced by elevators and housing most of the rooms (including the Fantastic Suites). Then there are two Carriage Houses with doors right off the courtyard/adjacent to the pool. The Carriage Houses are where the 4 Studio Suites are located, and due to being a Plat I was upgraded to one of the 2 Studio Suites on the first floor with a jacuzzi on the balcony. They offer doors inside your room with slats that move for privacy from anyone in the courtyard/pool (felt totally private for me).
The room size wasn't as large as suites at some other Ws (about half as large as non-NYC Ws), and it was laid out as one large room with an oversized rectangular futon and tables for a sitting area, a single large bathroom with mirrors all around and fabulous tiling plus the standard BLISS amenities, and a bed in the center of it all with a flat panel TV that rotates. The shower was amazing. I particularly appreciated the 20-head phone charger as well as the media panel the hotel offered (I brought my Apple TV and connected to hotel wifi to watch HBO/Netflix on the TV. Had no problem connecting to Wifi by asking the hotel for the Wifi company's 800 number, then calling and providing my Apple TV's MAC address which the company added to the Wifi "acceptable list" for my stay). The staff also was able to provide an HDMI cable for the Apple TV as well as an AUX cable for the JBL soundbox (to connect a newer iPhone, as the soundbox has an old Apple 30 pin adapter). <3 Whatever/Whenever!
It's quite the novelty to have a Jacuzzi for your private use. Engineering takes about 30 minutes to properly clean/sanitize the tub after each guest departs. I stayed during a storm and said random debris/small creatures had fallen into it overnight (as there is no cover), but a quick call to Whatever/Whenever produced a smiling Engineer to clean out the storm leftovers.
The property offers valet and there is street parking ($1.50/hour, 8A-6P) which is a reasonable alternative if you require less than 24 hours. I loved that my car was pulled up in the courtyard and I was able to load my bags within a few steps of the front door of my room - how unique and only something you can experience at a boutique-like hotel!
And the staff...I arrived very late due to flight delays and after midnight; Brandy took wonderful care in welcoming me. The Engineer Kendrick who came to my room is the friendliest staff member I've encountered at that time of night at any SPG property. Darnell also was wonderful to talk to about W properties around the world the next day. But the best of all...SHAWN. I did not have the pleasure of meeting her in person (only phone/email) but she setup (along with Elijah) my welcome amenity and room and was a wonderful resource in advance of my stay. She left me the coolest Mardi Gras beads AND she went out of her way to pick up local sweets from non-hotel affiliated confectionaries as a welcome. WOW!!! Best amenity at ANY W EVER! Shawn earned the 5 star rating for this property; she is such a gem and I am planning on returning next month and hope I get to meet her.
Hotel is a street or two over from Bourbon Street and in the heart of NOLA. I loved that they had a W-branded rainbow flag flying over their entrance and driveway - thanks to the GM and staff for their support in this way :)
My only improvement suggestions: I had lower ratings around quality of sleep and room comfort. The furnishings are starting to show their age (some of it is really glitzy stuff so with age it is perhaps more prone to fading some of its uniqueness than blander furnishings) and I didn't find the bed as comfortable as other Ws, which is odd because I thought Ws have the standard W pillowtop worldwide. But of particular notice were how thin my sheets and a few towels were. It could have just been luck of the draw but I'll note it here because given the attention to detail I experienced throughout my stay, if it wasn't one off, I know they will see this and take appropriate action.
Can't wait to go back!
November 20, 2015
Rated 5 out of 5 by Suzy Exceptional!
I have visited this facility twice as an overnight guest and twice as an F&B only guest, and each time my expectations have been exceeded. The SPG recognition is high, always an upgraded room and the rooms are spacious and quiet. The facility is quaint and relaxing.
November 8, 2015
Rated 4 out of 5 Good, could be better
Let me start by saying the location is fantastic, the staffs are very friendly, and the room is reasonably clean. It met everything I expect for a W except for the WOW factor.
Now, the negatives. It will be great if the bathroom can be bigger, and I would love to see a bathtub. As other mentions, the sound-proof is little to no, I was wake up twice by hallway door closing.
The whatever/whenever is not really whenever, I called the first day midnight around 12:10 am to request a set of flippers. The concierge answered the phone and said it will be sent to my room in no time. Nothing happened. I came to the front desk the other day to find out no one knows my request.
The in room breakfast service is somewhat disconnected. I order breakfast twice during my stay and both time it went wrong. I asked breakfast to be sent to the courtyard the first time and they went to my room. The second time I put the order on the door knob to request breakfast at 9:00-9:30, waited till 10:20 with nothing came. Call the front desk and was told I didn't put which room do I want the order to go. Haha how ironic. I told the lady to sent to my room, nothing happened for another 40 mins. Have to call again around 11:00, a new lady answer the phone and my breakfast was finally appear outside of my room, only borderline warm.
A good hotel, but needs improvement to be great.
October 16, 2015
Rated 5 out of 5 by DrewMan Simply The Best
I have business in NOLA about 2-3x/year. I always stay at the W French Quarter. It is by far the nicest, most unique hotel in a city full of nice hotels. I am a Federal Government Employee and I often get poor service because the clerk may feel that we pay too low of a price....but not at the W French Quarter. My service has been nothing short of perfect. Smiling clerks that cannot do enough is their mantra. On my last trip 2 of my associates came along and they were treated with the same professionalism that I was. Now they are hooked too. Thank you for such a wonderful hotel and a wonderfully trained staff.
October 10, 2015
Rated 5 out of 5 by ChrisSF75 Great property, perfect location
This was my second stay at this property. I had requested an early check in which they were not able to approve through the Your24 program due to being 100% committed the night before. Even still I was able to secure my room by 1030a which made life easier since I had morning calls. The room itself was clean, spacious and had a large patio that looked down onto the bustling street below. The staff at the property is consistently nice and does whatever they can to be helpful.
The only drawback as I see it is the fact it's located near the middle of the French Quarter which translates to a fair amount of outside noise so you will not be able to sleep with your windows open. Also the doors on the rooms can be loud when they close and people tend to return a bit "animated" after a night out so if you are light sleeper it's best to bring ear plugs.
Overall I definitely recommend this property and will be back again during my next trip to New Orleans.
October 6, 2015
Rated 5 out of 5 by bakeymc Great Rooms, Staff, and Location
Shawn at the front desk was amazing. Staff was among the best I've had the pleasure of dealing with. The food and drinks in the restaurant were great, as was the hotel room itself. Can't beat the location in the French Quarter.
September 28, 2015
Rated 5 out of 5 by Fl103 Location
In French Quarter convenience
Employees helpful in finding different areas to explore
Rooms quiet beautifully appointed
September 26, 2015
Rated 5 out of 5 by michele411 Wow'd in the French Quarter
Thank you for making me feel special while I relaxed and enjoyed my stay. Your courtyard and pool area were the perfect oasis. Your team made me feel at home. Thank you!
September 14, 2015