Rated 4 out of 5 by Cyn26 Club like feel
I liked the 'cool' feel of the decor but it did make me feel a bit dizzy and sleepy, given that it is so dark. Not so sure that a 'club' feel is appropriate for a business event.
While the sink in the bathroom of my room was cute, it is practically nonfunctional. It is so small that when you lean to be over it when brushing your teeth, your head hits the faucet. I would also suggest shelves over the toilet for your guest to use for their toiletries as there is little to no counter top space.
Your staff was very helpful and professional.
October 21, 2013
Rated 5 out of 5 by IndigoSleeps Best night's sleep EVER!!
This hotel is beautiful. The lobby is so swanky and beautifully decorated.
The food at IPO was delish! Service was quick and expeditious...everyone was super friendly.
Concierge and staff were indispensable.. as a visitor to Chicago, they were extremely helpful and knowledgeable.
The best part of my visit, however, was the room, specifically the bed. Not sure of the magic they have harnessed for their beds but it was the BEST night's sleep I've ever had.
Would stay there again and again!
July 28, 2014
Rated 3 out of 5 by Ksen Just alright
I had been travelling for the last 5 weeks, with this being the last stop of my trip.
For the highest price (granted it was during a holiday weekend - but also already with a special wedding rate), this was the smallest, tightest room i had stayed at all 35 days.
Everything was neat and clean, but also almost difficult to move around - bathroom felt like it could've been an airplane's one.
I have no complaints about the staff and ambiance, everything was nice enough, but there was nothing special about it for the name or price tag.
July 29, 2013
Rated 5 out of 5 by Mattdycr Spectacular!
I spent a few nights here at the end of Summer, after a late arrival of 12am, I checked in, and was given an upgrade, much to my surprise. The room was massive, the bed, heavenly, the bathroom, a vain person's dream. The one issue is all 3 windows in my room could be opened, no screens for safety. (I thought this was non-existent these days) It wasn't a problem for me, but families with kids, it's a possible risk. But, besides that, if you're coming to chicago, stay here, or at the W lakeshore, both hotels are incredibly welcoming.
April 3, 2012
Rated 2 out of 5 by jeybird non functional design
W hotels are usually pretty nice but this one disappoints ,mostly due to a really stupid design of the room and furnishings.
I cannot understand why anyone build a hotel that provides no decent storage for guests - no bureau or drawers to speak of.
I cannot understand wht a bathroom should be deigned with zero space to lay out toiletries.
I personally dislike hotels that do not provide a coffee pot, but that's trivial.
Grreat location, not a lot to make a business traveler happy, and impossible for a vacationer with any luggage
February 12, 2013
Rated 2 out of 5 by NoThankYou14 Disappointed
We stayed at the W Hotel last summer, and tho the bathroom area was a bit cramped, its price and location were good. This time, we couldn't open the closet to dress without pinning the other in the bathroom. No coffee pot in room: problematic; no coffee service ready in the lobby: frustrating. Not well maintained. Our keys, and several other patrons' keys, often didn't work in the elevator. No matter how many times the front desk "fixed" our keys. VERY frustrating. Then I belated saw the $63/day to park, a considerable hike over last year's high rate. We aren't staying there again.
July 14, 2014
Rated 2 out of 5 by Coffeeaddict Didntfeelspecial
Stayed here for a wedding, but did not get any perks for being SPG. For all the times I stay with Starwood for business, I was hoping for a little special treatment for my personal travel. No such luck. :-( The room had a terrible view. Our requests for simple things like a box of tissue were not responded to. I had to find the maid in the hallway and ask for tissue and toilet paper. We did however have good service from the concierge, George, who recommended a fantastic babysitting service. Also, the doormen were great. Always greeted us with a smile and a fun comment to my son, which made him feel special.Restaurant was ok, small portions and extremely expensive. Not worth the money. Overall, it was a little disappointing from what I usually expect from Starwood.
September 23, 2013
Rated 5 out of 5 by Suzan Stay Review
The accommodations were good. However, there was not enough drawer space and the bathroom was tiny. I had no place to set cosmetics on the counter. It was not very female friendly. On 2 occasions towels were not replaced in the bathroom. Staff was friendly and helpful. Restaurant was very pricey. I know it is a gourmet restaurant, however, the quantity of food served was very small for the main dishes. I guess I'm accustomed to Texas portions. The quality of the food was good. I probably would not stay there again.
April 26, 2013
Rated 1 out of 5 by MIADmom W is for Worst!
This was absolutely the worst hotel ever. Front desk staff was rude (Justin, Rick)
I provided i.d, credit card, and a printed itenerary, and staff insisted on calling my husband at work to make sure "it was ok that I checked in". Was that really necessary?
There were undisclosed fees for everything once there. $55 to park, $50 to get a room with 2 beds- reservation clearly stated there were "2 adults and one child under 17". They crammed us into a King size dorm room, then said if we needed 2 beds it would be $50 extra. They have a policy to freeze $200 on your credit card that "may take up to 30 days to replace". Ours was taken out twice and still not returned! Decor was trashy rather than classy, and mediocre as far as cleanliness. Would not reccomend this one or P-line services either!
July 9, 2012
Rated 2 out of 5 by Chuchu Incredibly small room!
I was shocked and surprised by the size of the room we were assigned! It was a little more than a large closet and the bathroom had hardly any wiggle room. The sink was tiny and the shower stall was SMALL...
May 27, 2014
Rated 3 out of 5 by mike749 Down town Hotel
We selected this hotel due to its location to what we wanted to do. The expectation of staying in a room that is listed at $369. per night was disappointing. I did not expect the penthouse, but the room was small and basic. I have been on business trips and it was made for that type of traveler.
May 19, 2014
Rated 4 out of 5 by Hartsbourne Stayed here a lot but this time different
I stay at this hotel fairly frequently and usually have a very good experience with the staff at the hotel..... except for the check-in woman this evening. Surly and unwelcoming would be good descriptors and given both her comments to me and the room I received, limited recognition of my status other than somewhat begrudgingly giving me my 500 bonus points. Certainly didn't feel welcome, no recognition that I was here only last week and the prior week. Could be improved!
October 17, 2012
Rated 1 out of 5 by Army412 Huge Disappointment
My room key failed to work on several occasions. The rooms air conditioning did not work properly, the wifi did not work on my first night and I was incorrectly billed $23.67 for minibar. I also do not like having the hotel attempting to sell me a box of condoms in my room. Overall I did not like my experience at this hotel and will definitely not return.
April 26, 2014
Rated 2 out of 5 by Cosmojones Paper thin walls
I could hear everything in my room even my neighbors talking! Awful experience! I could not watch tv at night since my neighbors complained on volume!
May 21, 2014
Rated 4 out of 5 by jerry111 Comfortable stay
I enjoyed my stay at the W City Center hotel. The room was very nice, and I was very comfortable.
The only negatives are:
1. The power outlets in the desk are right in the way of where a laptop might be placed. This makes it awkward to use the desk.
2. I don't like to have to call room service to get a beverage or snack. It would be nice to have some kind of concessions in the hotel.
July 28, 2014
Rated 4 out of 5 by Averagesizedfemale Smallest hotel bathroom ever
The bathroom was so small, that it was impossible to sit comfortably on the toilet, without the corner of the sink gouging my back. I could hardly squeeze my hand between the wall and the toilet, to reach the handle to flush. There was no counter to place any of my toiletries. Even the tub was narrower than most. The closet was literally bigger than the bathroom, which seemed like an after-thought. However, the food that was served for our meeting was wonderful!
March 10, 2013
Rated 4 out of 5 by Tony2324 Good hotel but.....
the pillows were terrible. The hotel was clean, nice and as adviertised. However, the most important quality a hotel can offer is room comfort and the ability to provide a good night's sleep. In this regard the hotel fell a little short. Additionally, the wall was paper thin. We could hear the conversations in the room next to us at bedtime, however we did not feel justified in complaining because the people next door were just carrying on a normal conversation.
November 7, 2012
Rated 3 out of 5 by Lindacg The hotel does not meet what I have come to expect from Starwood
I was excited to experience this property, however, I was disappointed with my stay. Check-in was smooth and very pleasant as was the valet's extra effort to assist. I was "upgraded" to a larger room (I have no comparison so I cannot speak that the room was larger than others). The room was spacious, but not what I expected. The room/lighting is dark and there are no drawers for clothing - very odd.
Maybe it is just me, but I did expect more from a downtown Chicago Hotel in the Starwood portfolio - I am sorry I used so many points!
July 17, 2014
Rated 2 out of 5 by jtv88 Room
Room way to small for 2 people. No dresser to put away your clothes. and no room in the closet to put your shoes away. And the bathroom was way so tiny, and you could hear the people in the other room. So I was very disappointed
May 13, 2014
Rated 3 out of 5 by Tuck52 Good location better options exist
This is a good location but rooms are small and the bathroom tiny. During my recent stay the lights above the desk was not working which was anoying.
August 1, 2014
Rated 4 out of 5 by OldGuy123 Nicely Updated Hotel
The hotel has been nicely updated. Like other W's I have been in, a lot of the rooms are small, and the feel is sometimes a little more "hipster" than an older fellow like myself needs, but the people were great and the business facilities worked.
July 30, 2014
Rated 5 out of 5 by chrisanda33326 Excellent Stay at the W
Absolutely had a wonderful experience at the W from the second I placed a phone call the day of my arrival. I spoke with Erica who was so kind and accomodating. We had a great spacious room, clean and inviting. After coming back from a full day of doing touristy things, we had a lovely note from Erica and a few treats. It was so nice to see. Thank you Erica! Also, the concierge, Eden was very kind and also got us priority seating at Yolk. Very Very pleasant experience. Thank you
July 21, 2014
Rated 3 out of 5 by Melting A little tired
Very small room that seemed a bit tired, not a good value for money.
May 15, 2014
Rated 4 out of 5 by malhol Not as nice as I would expect for a W...
I stayed here because it was very close to my Company's Chicago office and I was in town for business. I have stayed in W's before (Times Square and Scottsdale) and this entire hotel did not live up to my W expectations. There was nothing wrong with it, I just expected more from a W.
July 28, 2014
Rated 5 out of 5 by BMET7979 Great location and cool rooms
I loved the location of this hotel and the room had a style that was incredible. Even the lighting was different than any other hotel i've been in. Loved the underbed accent lighting. Unfortunately the same accent lighting allowed me to see that the floor wasn't vacuumed very well finding two red M&Ms and a few crumbs when i was checking out the under the bed lighting.Would have been a perfect score if not for that.
June 2, 2013
Rated 2 out of 5 by gsc2174 W Chicago
Plumbing problems, toilet and bath.
Poor lighting in room
Difficult to operate elevators - keys often don't work
No coffee one morning in lobby as promised. I inquired. Nobody could explain, but nobody offered to get me a cup.
April 28, 2014
Rated 4 out of 5 by MickeyHerb Close but no banana...
No free wireless...
Too few exercise machines...
July 31, 2014
Rated 4 out of 5 by Chas27 Top dollar, good room, everything extra
although the room was fine, the price was no bargain and everything cost extra.so although the room was very nice at the price it was, things like internet access should have been included. You couldn't even print without pain over 20 cents a page and 30 cents a minute for access and that the price I paid for the room that's ridiculous.
I apologize for poor punctuation as this message was dictated.
March 29, 2013
Rated 1 out of 5 by KCtraveler Dirty Rooms, Lack of Service
I asked for extra pillows three times during my stay (once as a request on my reservation and twice with the desk staff), and these never made it to the room. As I travel often, I always inspect the room for cleanliness. This hotel was well below my expectations (white biological stain on chaise lounge chair, filthy bathroom counter / vanity, and hair left in the tub from previous guest. The walls are so thin that you will be able to hear all conversations in the room next door. There is a long wait upon check in, as an additional front desk attendant will not come to assist until there are at least 5 people in line. I am extremely disappointed in my stay at the W; I decided to stay with SPG while in Chicago as I am loyal Platinum guest. This is not an ideal hotel for the business traveler / road warrior. In terms of price, there are other hotels in the area that are less than or comparable and are far superior.
February 14, 2014
Rated 5 out of 5 by rbsaltz 100% Whatever/Whenever
W Hotel Chicago - City Center was the perfect place for my short stay in Chicago last week. The location was great, the rooms are quite spacious and comfortable, and the gym had everything I needed and more. Special shout out to Eden at the Whatever/Whenever front desk, who went out of her way to help me box and mail packages that I would not have been able to send out without her assistance!
January 4, 2013