Rated 5 out of 5 by JoAnn Great Concierge, great service and WOW upgrade
We booked one Friday night to meet relatives for an important birthday dinner. The restaurant we wanted to take them to was booked full weeks in advance. I called TK, the wonderful concierge, who was able to get us in and even booked the "Acura service" to drive us to restaurant. Upon check- in, "Irwin" at the front desk, got us an AMAZING upgrade!! Just what a very loyal Starwood member hopes for! THANK YOU STARWOOD and thank you TK and Irwin for a great stopover in Chicago!!!!
September 22, 2013
Rated 3 out of 5 by Ber444 Small for price
The bathroom smelled mildly of urine. The air conditioner made a continuous, loud CLUNK sound. The bathroom outlet did not work. The room was the size of my freshman dorm room. Internet was $15 per day to use in room, a ridiculous price. RIDICULOUS for how expensive the room rate is. No room refrigerator. No ice bucket. Annoying.
Otherwise, good location next to the subway. Stylish atmosphere. Very kind and friendly staff. I was impressed with that. Super comfy bed and pillows.
October 14, 2013
Rated 2 out of 5 by Arif14 Forgot to clean my room
Standard W Hotel - I've stayed here multiple times for work. First time staying over the weekend for a wedding.
Pretty unhappy right now, as I came back after a day out to find that my room wasn't cleaned at all throughout the whole day. (And for the record, no, I did not leave a do not disturb sign out.)
Definitely not the standard I would expect for any SPG hotel, let alone for a Platinum member.
October 11, 2014
Rated 3 out of 5 by KTJ2020 No closets
The hotel is very chic. Not at all what I was use to when it comes to staying in a hotel. I stayed in this hotel since it was recommended to me. The bed was comfortable and the staff was great but the room did not closets or drawers or anywhere to put clothes. This was a little bit of a problem since I was there on business and would have liked to have a place to hang my clothes instead of literally living out of a suitcase.
September 25, 2014
Rated 5 out of 5 by lilheck Hotel was great!
The hotel was great. Perfect location within walking distance to Millennium Park, Willis Tower, and bar/restaurants in the area. The room was a little small, even though we were warned beforehand. Unfortunately, we had an amenity sent to us but was never delivered. Both Front Desk and Manager both couldn't find it, even though it was already purchased which we didn't know about until after we left, which was frustrating. Besides that mishap everything was great!
June 30, 2014
Rated 5 out of 5 by ROSEBUD Fantastic!
We thought the staff went above and beyond to make our stay perfect. Great attitudes by everyone and very helpful - above and beyond! Will definitely stay here again when in Chicago.
July 5, 2012
Rated 5 out of 5 by Robert350 Sceneless W Experience
This is the second time I have stayed at this property and it does not disappoint. The lobby is interesting and intimate, the staff very friendly, and the rooms well designed. The Restaurant has innovative cuisine that may sound odd, but was delicious. I think I was upgraded to a larger room, but even if I wasn't it was "suite size" and much appreciated. You do hear the L in the background, but it's Chicago! You are supposed to hear it. Thank you for a lovely stay.
February 19, 2012
Rated 4 out of 5 by SumuQim Convenience
We traveled with Amtrak so this hotel was quite convenient... even if the rooms are on the smaller side, it's warm and cozy enough for 2 or a couple to enjoy. We were able to get last minute massages which was a nice treat - and def eat the food at the hotel - it's TO DIE FOR!!... seriously everything on the menu is awesome!... We preferred eating at the bar versus ordering in... plus their specialty cocktails were awesome! We will be back!
August 18, 2014
Rated 4 out of 5 by TravelingFather I love this hotel but...
I have stayed at the W multiple times this year. It is in a perfect location for my needs, the staff is friendly and helpful. Overall, it is a great place to stay. But what I have a problem with is the rates. My last overnight stay was double of what it was just two weeks prior. I understand supply and demand, but double the price is just plain crazy. Yes I could have easily stayed somewhere else, but as stated, the location and service trump all other hotels.
May 6, 2014
Rated 5 out of 5 by JessicaMc wonderful service!
The staff at the W were so kind and helpful! The first night we had to wait a while for the concierge to finish with the person ahead of us. Once it was our turn he apologized for the wait and then answered our question. We went on in to the hotel restaurant and a few minutes later the concierge walked up to our table and gave us free drink coupons! This level of consideration was shown time and again while I was there. I could certainly consider staying again.
July 3, 2013
Rated 3 out of 5 by Jason2727 Not cool enough for this hotel
I don't think that I am the target audience for this hotel. We chose the W because it was close to the Bank of America theater and had heard good things about W hotels. The pictures of the rooms on the Starwood site don't really show exactly how small these rooms are, although they were very stylish rooms. The lobby and elevators are set up like a night club which some people might find attractive but I don't think that they are trying to get me to stay here.
September 17, 2013
Rated 3 out of 5 by lasttimeatthishotel Trying too hard to be cool
Lobby is too small to hold partys in or get-togethers. A fire hazzard waiting to happen..you can not get into the hotel or out when they have these functions. Nearly impossible to hear the converstaion with the front desk or the concierge, can not get to the elevators. The rooms are dated and they dont have normal amenities, like a cofee maker. All-in-all I would recomend another hotel..this place is trying to hard to be cool to all of the wrong groups.
December 22, 2013
Rated 3 out of 5 by VP09 Some sleeping troubles, but otherwise a great hotel.
I had a conjoined room and on my second of two nights the person next to me was snoring so loud it woke me up and kept me up. They were also very loud the night before and I had difficulty getting to sleep. The price of the mini bar was overly exorbant compared to most hotels, but I've come to expect that from SPG. Really appreicated the Acura car service. Used it both nights and was completely satisfied both times. Reception was top notch as well.
April 1, 2013
Rated 4 out of 5 by SamCA Good Chicago Property
Apart from the occasional noise from the close by "L" train, the W City Center is a good property. The rooms are bright and airy, and they provide plenty of space to work and relax. The elevators are fairly quick. Front desk staff and room service are quite helpful, and great to see a property with 24 hour "hot food" service. Only downside is tough to do a suite upgrade given how popular the property is over a weekend.
August 27, 2014
Rated 5 out of 5 by Latrvler Perfect Hotel in City Center
This W Hotel is in a great location for walking to City Center as well as for sightseeing. I came here for work and this hotel was close to the downtown offices and just a few blocks from Milennium Park and Michigan Avenue.
The hotel staff were all cheerful during my stay! The room was clean and nicely decorated and the bed comfy. Also, the food from room service and at the IPO restaurant was always fresh, delicious and healthy.
October 6, 2013
Rated 4 out of 5 by Houston713 The staff is excellent
Upon arrival, I was notified during check-in that my travel agent had inadvertently cancelled my reservation. However, you guys were able to get me a room at the same price, despite being pretty much booked. Kudos to W for getting me squared away.
October 29, 2014
Rated 5 out of 5 by MOB426 Best wedding EVER!
Can't say enough about the about the staff and facilities at the W City Center!! Our daughter had the " best experience of her life"! Thanks to the wonderful wonderful W City Center:) Kudos to Chelsey and her staff...and special shout out to Jill who finished off the night with a smile on her face. Brian...my special waiter angel was so attentive to me...as mother of the bride:) The whole experience could not have been any better!!!!!
April 28, 2014
Rated 3 out of 5 by TeachIL Alright
We were in town for a wedding. We had to wait almost 40 minutes for our rooms. The size of the same priced rooms varied greatly. Groom's parents room -- sit in the chair at the desk and it touched the bed. Bride/groom also had the small room. Another room for the bridal party was a bit bigger. Ours was the largest. All were "wonderful" rooms costing the same. High price still did not include free internet.
August 21, 2014
Rated 3 out of 5 by BrianB75 Nice Lobby but Very Small Rooms
I always stay at Starwood Hotels and have never had a bad thing to say about any of them but this time I was very disappointed in the room. It was tiny, there were no drawers in the room to put away our clothes, and you could hear everything that was going on in the hallways and in the rooms next door.
October 14, 2014
Rated 3 out of 5 by kjd001 Inconsistent Service
I stay at this hotel frequently. Many times I rave, but my stays are becoming more and more inconsistent. On this last stay, I did not receive my Gold upgrade. I was not even asked which Gold reward I wanted from the new choices as of March 1. And I was stuck in a room so small that I could barely pass between the bed and the desk without scraping my shin on the bed frame. If this had been my only stay, I wouldn't do it again.
March 9, 2012
Rated 5 out of 5 by MotherOfTheBride Lovely hotel
Excellent weekend experience - only 2 complaints. (1) I'm sure I forgot my phone charger in my guest room. I called the W for several days following my stay and the charger never made it to their Lost and Found, which was rather disappointing. (2) Our party booked on of the suites to use as a hospitality area. We requested the room be cleaned between certain hours, but the Staff was a no-show and we had to clean it ourselvees.
October 25, 2012
Rated 3 out of 5 by MC0000 Clean and well located but gimmicky and service lacking
We chose this hotel largely for the location and name brand (expecting great things from a W hotel). While it was very clean and the staff were all friendly, there were a few issues that didn't work and could use improvement. We were told to text the valet when we wanted our car, but this method didn't work so we waited twice as long. We called down to the desk to have a porter come up for luggage and no one ever came. The bathroom had some issues (tub drain, shower fan not working, toilet flush didn't work all the time). Noise level was acceptable. I couldn't figure out how to get the TV on, but maybe that was my confusion. Also, whenI booked the hotel I was given a different impression about parking than when i called when we were about to arrive, which was frustrating as we ended up paying for valet parking after expecting to be able to self park but no one was available to assist us with this.
August 31, 2014
Rated 2 out of 5 by Neelie Smaller than my dorm room
If you like small hotel rooms and even smaller bathrooms then stay at this hotel. For the $300+ per night I would have expect more from a hotel. Bed was amazing and trust me that made up a little bit for the tiny, tiny room. Also if you are light sleeper stay away, as the "L" goes right past the hotel. The staff comp'd us breakfast for some check in issues and all of it was cold. Pancakes and sausage, not very good cold.
August 10, 2012
Rated 4 out of 5 by Austonian Nice W Property in Heart of Chicago
OVERALL IMPRESSION: Nice W hotel property located in the heart of downtown Chicago. I recommend this property for anyone who wants to be within walking distance to all of Chicago’s main sites. The hotel is located near the “L” train which can be somewhat noisy if you’re on one particular side of the hotel, so request a room on the opposite side if you’re a light sleeper.
SPG RECOGNITION: Excellent
THE ROOM: I was upgraded to a large, spacious room. Decore was fresh and consistent with the W brand.
EXCEEDED EXPECTATIONS: Room layout and size.
DID NOT MEET EXPECTATIONS: No line at check in. However, took probably 5 minutes to complete the process. Thought that was a little out of the usual. Other than that, all was great. Also, was given a room with one window and it was obstructed by a fire escape ladder--so I just requested a different room and was good to go!
February 25, 2013
Rated 1 out of 5 by DavidAtlanta Mediocre Customer Service - Research All Policies Before Booking
This visit was a follow-up to another trip in May 2012. I had some minor issues and hotel management contacted me and invited me to come back. I booked my room via the SPG website and this time I received an email from the concierge a week or so before my arrival, which was a nice change from last time. I didn't specifically tell them I was coming because I wanted to experience the hotel without thinking that they were treating me special because I complained once.
Well, this time they gave me a lot more to complain about (and the issues were much more substantial than last time). It started when I had to wait 2 hours for my room despite requesting an earlier check-in. I totally understand that it's really them doing me a favor based on availability and clearly they were full this weekend.
While I was waiting I had my luggage stored and then asked the concierge for help booking the Acura Experience. By the time my room was ready the Acura Experience was already full. I found out there was still some availability at the time I reached out to the concierge (and for about an hour afterward). Clearly she neglected to reach out on my behalf and I missed out.
My room was finally ready and I gave the luggage guy my ticket to have it brought to my room. But for the fact that I was standing in line waiting to follow-up with the concierge, he would have given my suitcase to another guest. I saw him bring it to them and I purposely waited to intervene to see how he handled himself. When I finally said it was my bag the guest apologized, even though it wasn't his fault and he had nothing to do with the error. The luggage guy didn't say anything and I brought my bag upstairs myself.
I really wanted to settle in quickly so I could get my trip started and start coordinating meeting friends. The employees continually reminded me that check-ins aren't guaranteed until 3:00 PM. I realize that, but it was disappointing especially since they knew about my request at least a week prior to my arrival.
There were many other issues that came up and I'll save those specific details for management to address before adding them to a review. This hotel is no longer my first choice when coming to Chicago.
August 11, 2012
Rated 4 out of 5 by LFij 1st visit to W City Center - Chicago, IL
Staff (Rose) was exactly what you want when you check into a hotel. The location was perfect for our concert at Northerly Island and our Baseball game at Cellular Field. Apples and mini cupcakes were complimentary at the check in counter. Toiletries smelled wonderful. Bathrobe and towels were very cozy and soft. Only negative was the comfort of the mattress, but the positives out weighed that one negative.
July 7, 2014
Rated 5 out of 5 by Yogi Amazing Staff - Wonderful Hotel
Like many W Hotels, City Center in Chicago looks cool, its decor, music, and general vibe are geared toward a young demographic.
The building itself is beautiful and historic as made known by the extraordinary lobby.
Several times before I had visited W City Center, but this last time everyone went out of their way to make me feel welcome, even special.
The managers and staff are to be commended, the enthusiasm and attention of everyone from the doormen, to front desk, bell staff, (everyone) was simply amazing.
So great was this last stay that I can't wait to go back.
The hotel's location is fantastic - blocks from Willis Tower, Greek Town, a very short cab to the Art Institue, as well as most any Downtown Chicago attraction.
My only mild criticism is that the bar and restaurant are good, which is good enough, but not super.
W City Center is well worth your while.
August 15, 2012
Rated 3 out of 5 by LisaM50 Disappointing
We had two rooms, same price, one was half the size of the other. The small one had barely enough room to walk around in. We had drinks in the "living room". It was not overly busy, I had to search for a waitress and then it took 20 minutes to get 1 of the two glasses of wine we ordered, the second one took another ten minutes! The rooms are okay, bot could use some attention. Not my favorite Starwood property.
April 24, 2013
Rated 3 out of 5 by Sadly Very sad. I wanted it to be good
Checking staff member pleasant. Started positive then
Asked for maid service never came
Asked for clean glasses never came
Over billed by 110 for valet parking
Mini bar food items stall, asked for billing correction didn't happen
Accidentally, left some clothing called same day, told lost and found voicemail not working would have security (?) call me why I don't know...never heard from them. Car valets polite,
June 25, 2013
Rated 4 out of 5 by Chicago89 Nice hotel but not best for handicap travelers
I stayed four days on business, and had a handicap room. The shower has easy access for handicap as well as a removable shower head and seating...however, the way the drains are set up, the floor flooded with every shower. I tried laying towels down and even rolling several towels to create a barrier. The rolled towels worked best, however, the slippery wet floor would be dangerous if not completely stabilized.
August 4, 2013