W Chicago - City Center

  • 172 West Adams Street
  • Chicago,
  • Illinois
  • 60603-3604
  • United States
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Age Requirement Policy

Please note that guests must be 21 years or older to be registered as an overnight guest.

Rated 3.6 out of 5 by 399 reviewers.
Rated 3 out of 5 by W Chicago - good location, old building This hotel is in a great location and service was impeccable. However, I was a bit disappointed in the small rooms. My room basically looked into a brick courtyard. Also no pool. I should have verified before booking, but assumed from staying at other W hotels that a pool is standard. April 26, 2013
Rated 5 out of 5 by A very nice stay It was a very nice experience staying at W Chicago. The staff was very courteous and friendly. My room was great and very inviting. I would recommend your hotel.Thank you. March 6, 2014
Rated 4 out of 5 by W Very nice property. Not great for any type of casual dining i. e. a sandwich or burger. Rooms were clean and comfotable. March 18, 2014
Rated 2 out of 5 by W OK very loud lobby - you cannot have a decent conversation above the music room service was OK, although missed one of my orders completely. limited menu. wanted service rather than a 500 point credit, but didn't get service so had to choice but to get the points. mediocre service October 27, 2012
Rated 5 out of 5 by I love this place. I didn't get his name but the "stylist" who came to touch up the room was very funny and cordial. He gave us information about where to hang out on our little zip trip to Chicago. The entire staff makes you fell like the most important person in the building. I love it!!!! April 10, 2013
Rated 5 out of 5 by Great staff and room The staff was extremely friendly from the car valets to my room service waiter. Bill at the Front Desk (I think that was his name) was great: very efficient with the check-in and very willing to answer my questions. My room was great, and the bed was extremely comfy. August 12, 2013
Rated 2 out of 5 by Not your average W I've stayed at the W City Center 4 times in the past couple months, and my rooms have gotten worse each time. The first two times I received the upgraded rooms with 2 double beds, which I enjoyed. The past two times, I have received extremely tiny rooms with very thin walls. I can clearly hear my next door neighbor's entire phone conversation and television, which is not what I would expect out of a W hotel. The gym is quite pitiful--overcrowded in the morning and smells terrible. Last time I stayed, not all the machines were working, so there was a line for the treadmills, and they were out of towels and cups for the water machine. During my last stay, the hair dryer in the room gave off a burning smell when used and the iron left marks on my clothes. As a business traveler who has to live in hotels 3 nights a week, I care much less about the lobby and bar, but rely on amenities like the gym, hairdryer, and iron, and was very disappointed that the W could not meet these needs. Also would be nice if they gave at least one free bottle of water in the room. I am generally a fan of W hotels, and have stayed at Ws all over the US and in Asia, but will likely look for different hotel if when I come back to Chicago--this one just does not compare to those in other cities like Minneapolis, Boston, NY, and LA. April 1, 2014
Rated 4 out of 5 by My Impressions The hotel staff were all very nice and helpful. The room was comfortable and well appointed. The bar was lively and fun. The restaurant food was mediocre and service was poor. February 21, 2014
Rated 5 out of 5 by Stay here if you're looking for something different! W Chicago City Center is a very unique hotel. The staff is outstanding - very friendly and extremely helpful. The "Whatever, Whenever" service is something you won't experience anywhere else. Stay here if you are looking for something different from the norm. April 2, 2013
Rated 5 out of 5 by Excellent staff Upon checking in, the person at the front desk realized I was not feeling well and put me in a quieter room so that I would be able to sleep well which I thought was a nice touch. February 16, 2014
Rated 4 out of 5 by Gorgeous Property This is one of the most beautiful Ws. The service was excellent, especially in the lobby where serves took care of us even though we weren't in either bar. Was disappointed by lack of upgrade on a slow Thursday, but otherwise a fantastic night in Chicago. March 16, 2012
Rated 3 out of 5 by Great concierge team W Chicago has a great concierge team. They introduced me to a slew of great food and activities in the Chicago area and even mapped out a good doable tour of the city (since I only had my weekends to do so). Thanks for being my tripadvisor during my stay. May 22, 2012
Rated 5 out of 5 by Fabulous Stay! Great check-in, very comfrotable room, and a fabulous meal in the evening under the lights and atmosphere of their funky lounge. Great service staff who are very personable and attentive. First class! February 3, 2014
Rated 4 out of 5 by Great hotel; needs better gym The hotel is cool and the staff are great. My only real complaint is that the gym is tiny and I'd say inadequate for a hotel of this size. March 2, 2014
Rated 4 out of 5 by Title This hotel is very trendy and in the heart of Chicago's business district. March 14, 2014
Rated 4 out of 5 by Great staff I really adore the staff here, but my room was substandard with a bathtub falling apart. The staff did everything they could and responded to what they could respond to. They remember me every time I come and I really think they are top notch. December 21, 2011
Rated 2 out of 5 by Noise I wrote s long email to W Hotels talking about the loud noise from train s which could be heard even up on the 12th floor. No one seemed very concerned when I mentioned it during check out January 31, 2014
Rated 2 out of 5 by Staff was not nice Extremely curt behavior of staff to the point of being rude. Extremely disappointed with staff. March 8, 2014
Rated 4 out of 5 by Warm reception in a cold climate The friendly informative staff help make my family's stay cozy and comfortable. Despite being booked to capacity, the rooms were quiet and clean, and all of our needs were met. February 5, 2014
Rated 3 out of 5 by Good location very loud! Great location - close to Union Station, Willis Tower, Art History Museum and public transportation. Stayed in a suite and the room was VERY loud! Could hear the EL running all night and early morning! Needs better sound insolation December 29, 2012
Rated 3 out of 5 by Good biz location This W has a gr8 location but room was small and noisy. Just an old, converted apt bldg or hotel. First room had no wi-FI service but staff was very good about moving me at 2:00 am. Good bar scene, especially for early in the week. May 7, 2012
Rated 4 out of 5 by very nice Very nice hotel in financial district - very quiet part of town on weekends - many businesses/restaurants open weekdays only. Superb concierge service! "Wonderful" room indeed wonderful. Exceptionally helpful and friendly staff. May 29, 2012
Rated 3 out of 5 by Hotel Stay The hotel met all the basic requirements I expect out of a hotel, but overall the W City Center is a dated hotel that doesn't compare to the other W hotel branches and especially the other hotels in the city for the same value. June 1, 2012
Rated 5 out of 5 by I am Lovin it My stay was pleasant. I would come back again. I really the quote displayed in my room. March 4, 2014
Rated 4 out of 5 by Great city hotel; some rooms are noisy I've stayed at this hotel few times. High quality facility meeting all expectations. Rooms look brand new and stylish. However, you need to be careful about room selection. Rooms facing the L (train) tend to get very noisy. December 6, 2011
Rated 4 out of 5 by Super clean rooms! We were so impressed by the decor of the hotel, but the cleanliness of the rooms was outstanding . The bathroom was impeccable right down to the ceiling vent . Love the bliss products too! Will definitely be visiting again. February 19, 2013
Rated 4 out of 5 by Good Hotel W is a good place to stay, although a bit on the expensive side despite the availability of other similar level hotels around Michigan Ave. Rooms are smaller than your average hotel, so be sure not to book a standard room. February 26, 2013
Rated 5 out of 5 by Clean Friendly Wonderful from the time Ernesto took my car check in friendly and fast Private party in the great room and the coordinator was WONDERFUL and accomidating great experience I've had in a long time!!! December 16, 2013
Rated 5 out of 5 by Great and will be back! Great hotel! I'll definitely be back. TK is a great asset to this hotel. She helped guide my sister and I to the best restuarant I've been to in YEARS! Staff was great and very helpful and the room was very clean. September 7, 2012
Rated 4 out of 5 by I ordered cupcakes I ordered cupcakes & they were never delivered I went to the concierge and they promised chocolate covered strawberries & they also were never delivered the room ....it was my wife's birthday .....I was not happy February 18, 2013
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