W Chicago - City Center

  • 172 West Adams Street
  • Chicago,
  • Illinois
  • 60603-3604
  • USA
  • Karte

Zimmer & Preise

  • Falls der Aufenthalt mehr als 90 Tage umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur 550 Tage im Voraus buchen.
  • Bitte überprüfen Sie Ihre Daten.
1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.6 out of 5 by 463 reviewers.
Rated 5 out of 5 by Great staff Tyree was excellent. Super friendly to me and my two colleagues. He was able provide us restaurant recommendations and give advice on local events to attend. Even as a courtesy for my spg status he comp'd us a few beverages! November 13, 2015
Rated 1 out of 5 by Over-Priced and Underwhelmed I stayed at the hotel during the weekend of the Chicago Marathon and found it to be very over-priced and especially under-performing. The staff were less then helpful. I was never phoned when my room was ready, I was signed up for the Green Room program when I never agreed to it. Two of the four hotel elevators were down most of the weekend ... creating very long lines to return to your room. No apology or explanation sign of any kind was posted and all the guests were wondering what the issue was. I asked at the desk and was curtly told "2 elevators are not working." I asked if anything was being done to fix them and was told "its the weekend ... nothing will be done." Very disappointing. I am going to remove the W from my personal list of hotels I will do business with. October 13, 2015
Rated 2 out of 5 by Inattentive Staff and Sterile Room Lead To Disappointment Recently completed a three night stay at the W Chicago City Center with my wife for our anniversary. We enjoy the sleek and stylish vibe that the W brand provides, and with its central location figured this would be a great spot to stay on our trip.  Arrived on Thursday and got checked in. Staff was friendly enough, but seemed indifferent at the same time. Didn't exude the Whatever/Whenever attitude I'm accustomed to at the W. We were upgraded to a Fantastic Suite thanks to SPG Suite Night awards. The suite was clean when we arrived, but wasn't really a true suite, more like a divider positioned in the middle of one large room. Also, the room had a very sterile feel. It didn't have the kind of artistic, stylish appointment that I've come to expect from the W. It's not that it was bad, but given how the W brand represents itself, I had higher expectations that simply were not met.  We enrolled in the Make A Green Choice program, but on the second day of our stay decided that we would want our room serviced the following day, so I called down to the desk to request that our room be serviced the next day. Desk agent told me no problem, I would receive credit for one night of Make A Green Choice, and our room would be serviced the next day. So imagine our disappointment and frustration when we returned the next night at 10pm, after a long day of touring Chicago, to find that our room had not been serviced at all. I promptly called the desk to inform them of the problem and request, at the very least, clean towels and additional toiletries, which were sent up to the room. For a hotel of this caliber to fail on such a relatively small request is unacceptable to me. Additionally I asked for my Green Choice points for that night to be restored since the room was not serviced, and was told by the desk that they would absolutely restore them. To date they have not been restored, which necessitated an additional call to Platinum Concierge to try to get them added.  Both from a staffing and an atmosphere standpoint, I didn't find this W hotel to be up to the standards that the brand sets for itself. At the nightly rate that they are typically charging for a room, you'll likely do much better to look elsewhere in Chicago. I can't recommend this hotel.  October 12, 2015
Rated 1 out of 5 by DIsappointed My husband and I did not enjoy our stay. We requested to be in a king room understanding it was a request we did not receive the king room which is fine but when we called the front desk and asked if you had any king bed rooms available the agent was not pleasant and kept repeating herself saying we are sold out my husband asked if we could be contacted later if you have any cancellation or no shows understanding you maybe in a sold out or oversold situation but we just wanted to be informed rater good or bad but the agent kept repeating that the hotel was sold out. the room we were in was on the 7th floor I believe 723 and it was one of the smallest rooms we have every stayed in The front desk associate did offer to move us rooms the next day and said that she would note it on the reservation My husband then had an issue with valet he said he believe he messed up he purchased a spot for 12 hour valet parking from Parkwiz but when he went down around 11pm they said he only purchased parking for 1 hour he said he accepted defeat on this issue after they showed him his mishap and he looked and saw his mishp but they they tried to charge him almost $70 for his mistake he said they were not rude but he manager was communicating through his fellow valet associate instead of him almost like he felt uncomfortable with the issue that was placed in front of him the next day we called down to the front desk about our room move the desk was not made aware no alert was put on the reservation nothing note on a log but they desk accommodated us and got us in a new room within the next couple hours when we got in the room it was a lot bigger and a very nice room but we found a dirty wash cloth on top of the fridge in the room we called down to the front desk and asked to have someone come up and grab the cloth but no one came to retrieve the cloth we were extremely upset with the stay and understand it does not happen on a regular we just happen to be the lucky guest to experience multiple issues during their stay to be perfectly honest all we wanted some empathy and apology for what happen just a simple I'm sorry would have went a long way but we never received that and that is disappointing September 8, 2015
Rated 3 out of 5 by Rude Staff Trevor, the staff manager was extremely rude. I won't be staying at this location again. August 23, 2015
Rated 5 out of 5 by Perfect Stay We absolutely loved this hotel. The staff is very professional and the hotel has a very modern and fun design. Perfect hotel for a wedding or any other party event. The room was perfect, we were welcomed with a lovely quote on the wall and complimentary water. I am always happy with a clean room and this room was spotless. Perfectly soft white sheets and great amenities. August 5, 2015
Rated 3 out of 5 by Boutique Hotel When first walking into the hotel, you would expect the rooms to be a lot bigger and offer a little more amenities. The lobby area is amazing, it has a bar and they offer drinks and snacks. The concierge and valet parking service was great. The rooms were just too small. July 27, 2015
Rated 1 out of 5 by Service not up to par Many "incidents" during my stay (last week): - staff enters room without knocking first (to deliver a shirt) - staff (another) leaves trash on the desk while I was away (unsure if it was cleaning person or person who picked up laundry) - shirt sent to laundry came back late (6pm next day), though I had paid the extra overnight fee which promises delivery by 7:30am (it was picked up in the proper window, i.e. before 8pm the night before) - To top it all, shirt came back dirty - and of course, the hotel still charged me the full fee for the cleaning and the overnighting .... And I am a Lifetime Platinum SPG member... July 23, 2015
  • 2015-11-30 T08:14:47.844-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_463, tr_463
  • loc_en_US, sid_97509, prod, sort_default
2 3 4 5 ... 17 next>>