W Chicago - City Center

  • 172 West Adams Street
  • Chicago,
  • Illinois
  • 60603-3604
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Please note that guests must be 21 years or older to be registered as an overnight guest.

Rated 3.6 out of 5 by 385 reviewers.
Rated 4 out of 5 by Great Location and Features Had a great time; a bit noisy because of the train, but overall, I had a blast. Super comfortable, spacious room. Great drinks and atmosphere in the lobby bar as well. November 18, 2013
Rated 4 out of 5 by Room The room I was assigned was not one of your best, it was nearly impossible to control temp and when the cooling unit was on the air blew directly on the bed. Not very user friendly March 13, 2013
Rated 4 out of 5 by Great Location I was there for a work conference, and one night had to change hotels. The hotel is central to everything and all staff was really nice. Walking distance to the train station. April 8, 2013
Rated 5 out of 5 by none better The W City Center always comes through for me. So helpful, so willing to go the extra mile. Thats how you conduct good business. They will keep getting mine for years to come. November 28, 2012
Rated 4 out of 5 by Clean, but small The employees were excellent. The room was very clean, but small. January 20, 2014
Rated 2 out of 5 by Nice location, room was dirty Location is great, but the room was not consistent withe the image of the hotel. The floors wee dirty, the batrhroom was tinier than in previous stays. November 4, 2013
Rated 5 out of 5 by Excellent service, nice rooms I couldn't have asked for a better stay. The rooms were spacious, comfy, and chic. Central location in the city, perfect for staycations or out of town visits! February 19, 2013
Rated 5 out of 5 by This hotel has very nice rooms and very good concierge service This hotel has very nice rooms and very good concierge service Even though is not located in the magnificent mile, it's only 4 blocks from the Millennium park March 6, 2013
Rated 3 out of 5 by Location is very good but rooms are really not good at all This Hotel is well located with a great stuff but rooms need a lot of improvement. Not satisfactory at all. They have a very good service and staff. October 5, 2013
Rated 5 out of 5 by Just right... The hotel was located in the perfect place for my meetings in downtown Chicago... and the room was perfect for my needs (quiet, convenient, etc). October 11, 2013
Rated 2 out of 5 by Staff was insincere and unappreciative of my loyalty to Starwood. Concierge was way off and trivialized our request. This hotel is all about the bar Hotel was all about the bar and did not care as much about the loyal SPG members. Concierge had his own agenda and was not helpful. November 19, 2013
Rated 3 out of 5 by Staff Mixed Bag I am a fair easy going person, but found some staff down right rude and unhelpful. Other staff members were exceptional. November 18, 2013
Rated 5 out of 5 by fun even with march madness my wife and i stayed for a get away weekend. we had a great time even though it was st pattys day and march madness. the staff is great. March 19, 2013
Rated 5 out of 5 by Outstanding Customer Service This Hotel is Beautiful and comfortable. The staff is amazing!! Their customer service is above and beyond anyones expectations!!! March 12, 2013
Rated 2 out of 5 by Nice hotel that needs work I had a good experience at this hotel, but it was nothing special. First of all, an "upgraded" room is considered to be a handicap room with a shower that can barely fit one adult. Since I had realized the shower issue after I had already unpacked 2 weeks worth of luggage, I didn't feel like switching rooms. The first night I was there, the heat did not work (mind you it was -5 degrees in Chicago that night before windchill), and maintenance instructed me to turn off my heat. Needless to say my heat was not fixed until several days later. I have stayed in rooms at this hotel which the TV is on a different wall completely on the other side of the room from the beds... what is that about? Is it that hard to set it up so the TVs are in front of the beds? No one is going to watch TV only at their desk during their stay. And the Olympics had started that week! Also, the gym is just terrible - the main piece of equipment they have was broken and only 3 treadmills. I'm sorry but this is just not enough for a hotel with a ton of foot traffic in Chicago's financial district. The hotel should also consider getting DRESSERS. I don't think this is a far-fetched thing to ask for AT A HOTEL. I basically lived half out of my suitcase and half out of my closet for 2 weeks, with no dresser and no mini-fridge. The W hotel needs to relax on looking trendy, and concentrate more on providing things guests ACTUALLY need. February 15, 2014
Rated 3 out of 5 by Bed and noise unacceptable Room was nice cool and trendy however bed hard as a rock very noisy refrigerator all nite long prevented a good notes sleep July 28, 2013
Rated 2 out of 5 by Great location but.... The hotel is in a great location and sadly thats the only nice thing I can say about my stay. After being ignored at check in for over 10 minutes, I was handed a key to a room. Upon entering the room, it was obvious from the strewn trash and the unflushed toilet full of urine that the room had not been cleaned. Upon contacting the front desk, I was given a different room. The remainder of my stay I noticed an overall lack of cleanliness with the hallways only cleaned intermittently. I was at the lobby of the hotel when it began to down pour, I asked the concierge if we may borrow an umbrella to which he responded there is one for purchase in your room. Not what I would expect from an SPG hotel of this standard. At check out, I was once again left standing by an empty reception area for someone to arrive. I mentioned it to the concierge that was within eyesight of my location and all he could say was that someone will be with you. Another 10 minutes passed and no one arrived, I asked the concierge if he may actually call on someone to help the ever growing line of people to which he got off his personal cell phone and called someone. Will not stay here again, travelers beware. November 7, 2013
Rated 4 out of 5 by comfortable It was a comfortable stay. The location is excellent as all the businesses in the financial district are easily accessible. July 22, 2012
Rated 3 out of 5 by Older Hotel, very tight room even tighter bathroom As a frequent W guest, this hotel is not up to the traditional standard I've come to know and love from other W's. September 30, 2013
Rated 5 out of 5 by Very Solid Hotel great Loop location and interestng decor and lobby. Service terrific wold reccomend if need to be in Loop in Chicago April 22, 2013
Rated 5 out of 5 by Enjoy the Lobby Lobby is a great place to relax and enjoy conversations with friends. December 12, 2013
Rated 4 out of 5 by Nice if you like living in a pin ball machine! Hotel is fine, yet lobby and elevators make you think you are living within the confines of a pinball machine. September 4, 2012
Rated 5 out of 5 by Even among Ws, this is a great hotel Staff here was amazing. It's a great hotel, in a great location. But the staff is what sets this place apart. December 27, 2012
Rated 4 out of 5 by Great Service Service was exceptional Staff was second to none. I was constantly thanked for being a guest at thier hotel June 20, 2013
Rated 5 out of 5 by This Stay Was Amazing!!!! I can't say enough about this property! The staff and hotel itself far exceeded my expectations!!! April 24, 2013
Rated 4 out of 5 by Consisant as usuall Always good, staff was very helpful. Had to leave early do to a schedule change, the met my needs. November 5, 2012
Rated 2 out of 5 by Have you ever sat on a toilet "sideways"? No leg room in bathroom. Little water pressure. Confusing lobby with the old nightclub atmosphere. October 29, 2012
Rated 5 out of 5 by Adorable Room Very nice hotel with great staff. December 20, 2013
Rated 5 out of 5 by This hotel has great features Everything was excellent on my saty and my vacations. Hope to see you soon. Mendez Family. April 22, 2013
Rated 5 out of 5 by Great Access to Chicago A wonderful hotel with attentive staff and great location to walk to Chicago highlights. October 18, 2012
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