Rated 3 out of 5 by Lindacg The hotel does not meet what I have come to expect from Starwood
I was excited to experience this property, however, I was disappointed with my stay. Check-in was smooth and very pleasant as was the valet's extra effort to assist. I was "upgraded" to a larger room (I have no comparison so I cannot speak that the room was larger than others). The room was spacious, but not what I expected. The room/lighting is dark and there are no drawers for clothing - very odd.
Maybe it is just me, but I did expect more from a downtown Chicago Hotel in the Starwood portfolio - I am sorry I used so many points!
July 17, 2014
Rated 5 out of 5 by RadA380 Great Hotel, Great Atmosphere and Great Location
The outside of the hotel looks spectacular if you arrive at night. We arrived at around 10pm at night and the site of the hotel lit up in purple gave an incredible first impression. Right away we were excited to stay here. The lobby was like a night club with great music, lots of seating, and a good bar. Upon checking in we were upgraded from the Wonderful room to the Spectacular room. The room was huge with lots of space, big bed, big washroom and a big screen tv. Staff were incredibly friendly as well.
The location was great too. 5 min walk from the Willis Tower (Sears Tower) , minutes from the river and the River Walk and not far from Millennium Park. Also being right in the Loop it's to get anywhere when staying at this hotel. I'd definitely recommend it to anyone.
August 6, 2014
Rated 5 out of 5 by DCTravelHound A true stand out in the Windy City
I've stayed at this hotel off and on for the past 8 years. And I think it is better now then it has ever been. Service provided by the employees is top notch - from handling requests prior to my arrival through the entire stay. The renovations have really added to this property. It's a great location in the Loop. Although it may have lost some of its original edginess over the years, it still is a great place to lay your head while in Chicago.
Yes, some rooms may be small, but there are also some huge rooms as well. The old phrase you get what you pay for is true - if you want a bigger room either reserve a larger room or be a SPG elite - this hotel always takes care of SPG elite.
You can't go wrong staying here - get to it people - stat!
December 5, 2012
Rated 3 out of 5 by Davids Does not live up to W standards
The staff was great as was the restaurant. However, don't stay here if you don't want to hear the El trains all night. I've been here twice in the last few months and even the 2nd time when I asked for a room without the noise of the train, the staff couldn't get me into a quiet room (and I have Platinum status).
Also, do not take room 301. The staff made it sound like it was an extra special room but it wasn't. It overlooked the front entrance so there was a lot of noise, the a/c did not work and the shower is too small to turn around in.
March 17, 2012
Rated 2 out of 5 by Baldino Could be a lot better
Staff excellent, particualrly house keeping and front desk. Concierge service was average. Rooms are typically small but as matter of amusement the bathroom so small you can't close lid on the toilet. I also, usually like hot water in the morning but there was none. TV basically did not work which as a stock holder is peevish as no money is mmade from remtals. The room in general felt dirty and well used, the sort of palce you are afraid to let your feet touch the floor. The food is average and not consistent with the W image. In general the people are the best thing about the hotel but is clear management and Starwood are not providing any measure of investment to keep up with base line quality of service typically associated with the W brand.
December 10, 2012
Rated 2 out of 5 Horrific attitude from service
Long day, no room service menu in my room. Went down 20 floors and hostess hands a lunch menu but boss said hes not serving it now. Got another menu. She knew next to nothing about the menu, got her boss gave him my order but he said union rules say he cant take my order.Ii had to go back to my room & call it in. I then was told my order couldnt be served in my room, union rule,, but he'd call me to come down to carry it to my room myself. Really? Im back in my room at 9 pm with no menu, starving, and away from home on my birthday no less.
August 14, 2012
Rated 5 out of 5 by Rambo31 Lighting
The lighting in the lobby and elevators was too dark especially for persons with limited sight.
October 11, 2014
Rated 5 out of 5 by Skhaneja Amazing staff!
I travel a lot for business and opt for Ws because the minute you walk through the door you can see the consistency with the brand. This property, however, has everything a W is supposed to have...and much more!
The staff are simply amazing. From Eden & Vanessa at the concierge, to Molly & Miguel in F&B (or b&f rather) they are incredibly attentive, friendly and truly hospitable. Every little request was accommodated with a genuine and cheerful gesture. My only point for improvement would be for them to make a little more of an effort to remember guest names and use them. It's a great little touch to make us who are traveling all the time feel more welcomed.
All in all a great property to stay at, especially if you're already familiar with the brand.
January 14, 2012
Rated 4 out of 5 by es33 Professional, courteous staff
Stayed four nights at the W City Center for Lolla weekend. Fantastic location for hitting the sites. Extremely impressed by the staff and their friendly & professional manner. The concierge gave us an excellent recommendation for a late dinner and booked us immediately so we were able to walk right in to our table with zero wait (not the case for the twenty people in line outside the door). The manager on staff Sunday (H.) helped to adjust an issue with our reservation promptly and was superbly professional - special thanks to her.
August 4, 2013
Rated 4 out of 5 by cwujd1 Nice stay. 2 Oddball Observations
My wife says we're not hip enough for this hotel. Perhaps. As is typical for the W brand, everything has a clever name. The fitness room is called "Sweat." The concierge desk is "Whatever/Whenever." Even the spare toilet paper is in a bag labelled "Back-up Plan." But the hair dryer is in a bag labelled "Hair Dryer." What's up with that?
Every room has a DVD player and the hotel has a lending library of DVDs and music CDs. A movie listed under Comedy is The Squid and the Whale. A very fine film about the breakup of a family. But one of the saddest movies you'll ever see.
We had a nice stay at the W City Center. All of the staff were super friendly and helpful. You don't always get that in busy Chicago. Good loop location. Very convenient to Union Station.
August 23, 2012
Rated 4 out of 5 by wingwing Light bulb and sink drain
I stayed one night on 04/13/2013. It was nice, but some minor things need to be fixed for next SPG guest. My room was fabulous room 1614. Two light bulb flickering was annoying, light stand at sofa area and ceiling light bulb of bed. It worked for 1-2 minutes and then it was flickering. So, I turned off two lightings. Also, sink drain part was not working. So, It was manually pulled out by finger and I drained the dirty water. I was satisfied with everything except these things which could be annoying to future guests.
April 15, 2013
Rated 4 out of 5 by seasonedtraveler1 Select an Inside Room
Everything was great about the hotel physically but the subway trains are noisy. The rooms were recently renovated, very nice, and the public areas are cool (albeit a little dark). Yet, despite being on the 21st floor, every <10 minutes, I could hear a loud noise of the trains. Kind of like being by an airconditioning machine. It didn't keep me from sleeping, but I generally sleep deeply and was more of a nuisance. I would suggest choosing a courtyard room - or the W putting thicker windows in on the train side of the building.
March 29, 2014
Rated 5 out of 5 by JJ1113 Great stay!
We recently spent a few nights at the W City Center and it was fabulous. We used the Acura Experience for dinner one night and it was so much better than taking a taxi. Food in the restaurants was very good, staff was very attentive to our needs. The walls, however are paper thin- it would be great if the W could offer a white noise machine along with the sound system in the room. The bathroom products were some of my Bliss favorites (yum!)- but the hair dryer in the room was very lackluster so I definitely would bring your own!
March 19, 2013
Rated 4 out of 5 by HODT Great Stay in wonderful new hotel
After deciding to extend our stay before we arrived, the staff were very helpful in linking two separate bookings so we wouldn't have to move rooms mid stay.
When we arrived at the hotel before check in time, (very easy to reach from airport train) we were met with a very friendly man at the desk, Tyler, who upgraded our room without us even requesting it and was extremely friendly throughout our stay. This was true of all staff at the W.
The hotel is excellently placed to explore all the sites of Chicago. Would recommend.
March 31, 2014
Rated 2 out of 5 by SLEEPYLAURA LOVE YOUR HOTEL BUT 2 PROBLEMS
FIRST, WHEN I MADE THE RESERVATIONS, I CALLED IN AND ASKED IF WE COULD GET A ROLLAWAY BED,....NO PROBLEM. WHEN I ARRIVED THEY TOLD ME THEY MADE A MISTAKE AND COULD NOT GET A ROLLAWAY IN OUR ROOM 1801 BECAUSE OF A FIRE LAW. THEY SAID THEY COULD PROVIDE AN AIRMATRESS, BUT THEY WERE OUT OF THOSE TOO, NOT EVEN EXTRA BLANKETS...
SECONDLY, THE DRAPERY BLINDS DIRECTLY ACROSS FROM THE BED WOULD NOT GO DOWN WHICH PREVENTED US FROM SLEEPING PAST SUNRISE, AND WE HAD A LATE NIGHT AND HAD HOPED TO SLEEP TILL AT LEAST NOON..... WAAAH...
April 16, 2014
Rated 3 out of 5 by Disappointed10022 Room Problems
I have stayed at this W before and not had similar issues, but there were a number of problems with my stay this time:
First, the clerk at the desk offered me a "quieter" room overlooking the interior courtyard, or a room with a nice view of the city but where I might here the El. I chose the latter. To my surprise, the room had no view (it actually overlooked the interior, but I also heard the El.
Second, the heating controls did not work properly. You could reset the temperature and it would go on for a few minutes, but then it would not stop and would not re-engage to maintain the correct room termperature.
Third, the bed comfort was just ok. I have stayed at many Westins where they have been great. This one was not, and the bottom sheet kept coming out.
November 15, 2013
Rated 3 out of 5 by WHOTEL123 Average, but got the Job Done
Even though I enjoyed my visit in Chicago, my stay at the W Hotel was not as expected or explained. After speaking with others and seeing pictures of the room on the W Hotel website the room did not meet my overall expectations. It was VERY small, did not have heat, it was FREEZING throughout the hotel, and it is not easy to find on the website (if it is even on the website) that there is no parking included with this hotel. I was overall disappointed with this W Hotel experience and would not recommend this hotel to anyone.
July 7, 2013
Rated 4 out of 5 by smdjrd W Chicago
We really liked this hotel. The staff was great, the location was perfect. The room was nice and clean, etc. We did not like the bar at all. We tried it 2 different times and had to go up to the bar to get a drink both times. Not very friendly staff in the bar.
September 29, 2014
Rated 5 out of 5 by IndigoSleeps Best night's sleep EVER!!
This hotel is beautiful. The lobby is so swanky and beautifully decorated.
The food at IPO was delish! Service was quick and expeditious...everyone was super friendly.
Concierge and staff were indispensable.. as a visitor to Chicago, they were extremely helpful and knowledgeable.
The best part of my visit, however, was the room, specifically the bed. Not sure of the magic they have harnessed for their beds but it was the BEST night's sleep I've ever had.
Would stay there again and again!
July 28, 2014
Rated 2 out of 5 by 1234567 Staff helpful, room smelly
The room was ok, but seemed small for what I am used to. The customer service was excellent, the room service was great. I was there on business so didn't have time to go out to dinner, so had room service. The crab cakes were awesome and I typically don't like them. The only real downfall other than the size of the room was that it smelled like pet urine. I called housekeeping and they sprayed some deodorizer, but it didn't help. I guess its good to have the pet friendly hotel, but it's at the expense of the other guests.
October 31, 2012
Rated 2 out of 5 by USAeed Not my first choice from now on
The lights in the room are very dim and are located right above the eyes on top of the headrest part of the bed location.
The walls are so thin that you can hear EVERY thing from the next door.
September 29, 2014
Rated 4 out of 5 by SumuQim Convenience
We traveled with Amtrak so this hotel was quite convenient... even if the rooms are on the smaller side, it's warm and cozy enough for 2 or a couple to enjoy. We were able to get last minute massages which was a nice treat - and def eat the food at the hotel - it's TO DIE FOR!!... seriously everything on the menu is awesome!... We preferred eating at the bar versus ordering in... plus their specialty cocktails were awesome! We will be back!
August 18, 2014
Rated 2 out of 5 by 00ChicagoVisitor00 Ok Stay
Stayed here one night for a wedding so we didn't shop around and can't say if it was worth the price or not.
The decor is trendy and the room was comfortable. I did feel nickled-and-dime over everything else though.
The room is littered with overpriced water and snacks, coffee is offered in the lobby for a limited time but isn't refilled once the carafe is empty, and no continental breakfast is offered. Not looking for a plated meal just a bagel and coffee for the trip home!
I did request the coffee pot for the room but it never arrived. Which is fine since its apparently used to brew coffee provided by the GUEST.
Also, the sliding bathroom door in our room did not close all the way. Overall, I was disappointed in the lack of amenities after the cost to stay and parking.
July 21, 2012
Rated 5 out of 5 by chrisanda33326 Excellent Stay at the W
Absolutely had a wonderful experience at the W from the second I placed a phone call the day of my arrival. I spoke with Erica who was so kind and accomodating. We had a great spacious room, clean and inviting. After coming back from a full day of doing touristy things, we had a lovely note from Erica and a few treats. It was so nice to see. Thank you Erica! Also, the concierge, Eden was very kind and also got us priority seating at Yolk. Very Very pleasant experience. Thank you
July 21, 2014
Rated 4 out of 5 by SamCA Good Chicago Property
Apart from the occasional noise from the close by "L" train, the W City Center is a good property. The rooms are bright and airy, and they provide plenty of space to work and relax. The elevators are fairly quick. Front desk staff and room service are quite helpful, and great to see a property with 24 hour "hot food" service. Only downside is tough to do a suite upgrade given how popular the property is over a weekend.
August 27, 2014
Rated 3 out of 5 by JedMac71 Beautiful, semi-functional space
As usual this W (like most of them) is beautiful, chic, and cool. I love the look and feel of this place. However, it's still a hotel and when you are crammed into a tiny, badly designed area for over 20 minutes at check in AND check out, it detracts from the overall positive experience of being in this hotel. Great design is both beautiful and functional - as I've seen at other W hotels - so I am hoping on my next visit to this loc, the check in/out process will have been improved.
July 9, 2014
Rated 5 out of 5 by Janiejam Very Friendly Staff
The staff is very good. They go out of their way to make sure that you are comfortable and well taken care of.
September 30, 2014
Rated 3 out of 5 by SYCanada Good location for Lolla, mediocre service
Stayed here for Lollapalooza weekend on points (which was a great value for this weekend)
In general, everything was fine and what you'd expect at a W, however:
- Concierge was not up to par at all (1/3 people were good). 1st lady at night was unbelievably snippy/rude when we asked her how to get a cab a night. 2nd day we waited half an hour at lunch for the concierge to get back from her "break" before giving up and leaving. 3rd lady our day of departure was quite good, however it felt like she was handholding the person in the back office who took half an hour to properly print emailed boarding tickets...
- Hotel charged me $25 for scissors without notifying me at the time of requset, which was annoying and had to reverse it at check-out
- Front desk / reservation staff were fine
August 19, 2013
Rated 3 out of 5 by MC0000 Clean and well located but gimmicky and service lacking
We chose this hotel largely for the location and name brand (expecting great things from a W hotel). While it was very clean and the staff were all friendly, there were a few issues that didn't work and could use improvement. We were told to text the valet when we wanted our car, but this method didn't work so we waited twice as long. We called down to the desk to have a porter come up for luggage and no one ever came. The bathroom had some issues (tub drain, shower fan not working, toilet flush didn't work all the time). Noise level was acceptable. I couldn't figure out how to get the TV on, but maybe that was my confusion. Also, whenI booked the hotel I was given a different impression about parking than when i called when we were about to arrive, which was frustrating as we ended up paying for valet parking after expecting to be able to self park but no one was available to assist us with this.
August 31, 2014
Rated 2 out of 5 by Rnathan Service lacking
First off, I was disappointed to hear that I had to pay extra for internet despite having a "spectacular room". Fine - i can look past that.. Second: I left my iphone charger in the room and realized this halfway to the airport. Called the hotel, got passed around and told they'll get back to me, they didn't. The woman I dealt with (arianna) was far from pleasant and I get told "our security guy will send you an email with a link for you to arrange delivery". First off your job is to make MY life easier...not the other way around. I get the email, with no link/no follow up. I then chase them the next day and they finally send me a link where I have to set up delivery, pay for it and then email them the details...The least you can do is pick up the tab on the delivery.
Not staying here again.
May 4, 2014