Rated 2 out of 5 by Kench Staff was not nice
Extremely curt behavior of staff to the point of being rude. Extremely disappointed with staff.
March 8, 2014
Rated 5 out of 5 by BK555 A very nice stay
It was a very nice experience staying at W Chicago. The staff was very courteous and friendly. My room was great and very inviting. I would recommend your hotel.Thank you.
March 6, 2014
Rated 5 out of 5 by Teal I am Lovin it
My stay was pleasant. I would come back again.
I really the quote displayed in my room.
March 4, 2014
Rated 4 out of 5 by businesstraveler12345 Great hotel; needs better gym
The hotel is cool and the staff are great. My only real complaint is that the gym is tiny and I'd say inadequate for a hotel of this size.
March 2, 2014
Rated 4 out of 5 by db26 Great Hotel for downtown Chicago
Stayed here for 4 nights.
-Front desk and lobby staff were excellent and very helpful. Great restaurant recommendations from the concierge. Forgot to bring shaving cream on my trip and they provided me a can of shaving cream with a razor too.
-Room lighting was excellent and bright, which wasn't what I was expecting for a W. But it made working in my room a pleasant experience
-Walls are paper-thin, I could clearly hear my neighbors talking or watching TV as if we were in the same room
-Room was very very dry. My skin never felt so dry before; I went through lotion bottles like crazy,
-Very tiny bathroom with extremely small vanity. But that is the norm for old downtown Chicago hotels
-One of the days I was there, the housekeeper was going around all the rooms at 8AM. Too early!! But this only happened one day, so maybe just a rogue housekeeper.
So-So items to note:
-One complimentary bottle of Dasani water is included. But the Smartwater in the room is part of the mini-bar and has a charge.
-If you like to go out late at night, there isn't much open late around the hotel's immediate vicinity. You would be better off staying on North Michigan Avenue instead.
Would I stay again: Yes
February 28, 2014
Rated 1 out of 5 by Carsten17 Unwilling to provide Platinum upgrades
We used to stay at this property on quick 1-night staycations and were generally treated well. Something changed last year. The final straw was when on our last couple stays in January and February we were given basic rooms on low floors when the hotel was quite empty. I complained through my ambassador and was basically ignored; the hotel redirected the complaint to suite upgrades and the lack thereof, when they wouldn't even provide upgrades to better non-suite rooms. I am still unhappy about this months later.
The only bright spot is the Platinum breakfast benefit, which is provided as intended.
June 8, 2013
Rated 4 out of 5 by paduty My Impressions
The hotel staff were all very nice and helpful. The room was comfortable and well appointed. The bar was lively and fun. The restaurant food was mediocre and service was poor.
February 21, 2014
Rated 1 out of 5 by Unsuitable4Weddings Not Designed for Weddings
I stayed at the W City Center Chicago before and after my Wedding. The room block was closed early and guests could get cheaper rates online. The guest manifest I received did not include all of our wedding guests so I had no idea who, from our wedding, was staying at the hotel. Often, guests were told there was no room block for our wedding party at all. There was difficulty coordinating check-in with my dress and baggage. When we checked-out, we were given another wedding party's wedding cake so we had to drive all the way back to the hotel - thankfully, our wedding cake was still there. The best part of our experience at the W Hotel City Center was room service - it was timely and the Room Service staff was wonderful.
July 29, 2013