Rated 5 out of 5 by StephenB I love this place.
I didn't get his name but the "stylist" who came to touch up the room was very funny and cordial. He gave us information about where to hang out on our little zip trip to Chicago. The entire staff makes you fell like the most important person in the building. I love it!!!!
April 10, 2013
Rated 5 out of 5 by Rocknrunnr Date night with the wife
Stayed downtown to go to the Motown Musical at the Oriental Theatre. Great location for all downtown events.
June 20, 2014
Rated 5 out of 5 by Topher26 Great staff and room
The staff was extremely friendly from the car valets to my room service waiter. Bill at the Front Desk (I think that was his name) was great: very efficient with the check-in and very willing to answer my questions. My room was great, and the bed was extremely comfy.
August 12, 2013
Rated 4 out of 5 by DSCAnniversaire15 Great location!
We had a great experience here and it all started with Pierre, Uber Concierge and Rose with gargantuan personality at check-in. Emily was equally excellent at check out! Our room was spectacular, will definitely return!
May 5, 2014
Rated 5 out of 5 by JPoir Stay here if you're looking for something different!
W Chicago City Center is a very unique hotel. The staff is outstanding - very friendly and extremely helpful. The "Whatever, Whenever" service is something you won't experience anywhere else. Stay here if you are looking for something different from the norm.
April 2, 2013
Rated 4 out of 5 by cbs1972 Gorgeous Property
This is one of the most beautiful Ws. The service was excellent, especially in the lobby where serves took care of us even though we weren't in either bar. Was disappointed by lack of upgrade on a slow Thursday, but otherwise a fantastic night in Chicago.
March 16, 2012
Rated 3 out of 5 by Spiritark Great concierge team
W Chicago has a great concierge team. They introduced me to a slew of great food and activities in the Chicago area and even mapped out a good doable tour of the city (since I only had my weekends to do so). Thanks for being my tripadvisor during my stay.
May 22, 2012
Rated 2 out of 5 by dlcmc Great view from our room!
Loved the view from our room. Convenient to downtown.
June 24, 2014
Rated 4 out of 5 by kjd001 Great staff
I really adore the staff here, but my room was substandard with a bathtub falling apart. The staff did everything they could and responded to what they could respond to. They remember me every time I come and I really think they are top notch.
December 21, 2011
Rated 4 out of 5 by JemmaMaryRose Beautiful hotel in convenient location
The hotel is gorgeous. Downstairs you already feel like you're staying in a high class, special space. There is a beautiful bar and lounge area, full of people enjoying themselves.
Staff is friendly and helpful. The room was kept clean and fresh daily. They asked if it was ok to be on the city-facing side - that there'd be some noise from the trains, we said sure. You could hardly hear anything. We were on the 5th floor facing the trains, it sounded like the A/C kicking on.
I would have liked there to have been two comfortable chairs in the room to sit and relax. There was just one and a pretty but kind of useless bench. We walked the city 14 hours a day anyway, so I guess it didn't matter because we flopped down in bed at the end of that.
It's only a half a block from the orange, pink, and brown lines, which can connect you to all the rest. Easy to catch the bus too. Plenty of food and amenities within walking distance. We got some bottled water from Walgreens a block away to avoid the high priced mini-bar beverages.
There is a safe in the room, which is nice. A mini-bar if you're interested, I would have rather had an empty fridge for my leftovers and a microwave!
Only complaint really is that there wasn't anywhere to put clothing other than hang-up stuff in the closet. I really love being able to unpack into a couple of drawers and put my suitcase away, but the two small bedside drawers weren't going to cut it for our five days there. So we lived out of our suitcase.
Oh, and I wish there was a pool or a hot tub. I don't know why, but I thought there would be. That's just the Florida resident in me, I suppose, always expecting a pool! Haha!
Overall, beautiful, comfortable, clean and I'd stay there again. Although, I might try to get a little further east next time to be closer to restaurants and parks etc. We did a lot of museum hopping. Being close to the loop was helpful to go wherever we wanted though, so I'd recommend this location.
July 29, 2014
Rated 3 out of 5 by SouthBay11 Good location very loud!
Great location - close to Union Station, Willis Tower, Art History Museum and public transportation. Stayed in a suite and the room was VERY loud! Could hear the EL running all night and early morning! Needs better sound insolation
December 29, 2012
Rated 3 out of 5 by PoliEcon Good biz location
This W has a gr8 location but room was small and noisy. Just an old, converted apt bldg or hotel. First room had no wi-FI service but staff was very good about moving me at 2:00 am. Good bar scene, especially for early in the week.
May 7, 2012
Rated 4 out of 5 by RT567 very nice
Very nice hotel in financial district - very quiet part of town on weekends - many businesses/restaurants open weekdays only. Superb concierge service! "Wonderful" room indeed wonderful. Exceptionally helpful and friendly staff.
May 29, 2012
Rated 3 out of 5 by DAC23 Hotel Stay
The hotel met all the basic requirements I expect out of a hotel, but overall the W City Center is a dated hotel that doesn't compare to the other W hotel branches and especially the other hotels in the city for the same value.
June 1, 2012
Rated 3 out of 5 by wwwwwwwwwww The hotel needs cleaned
Dirty room and no wake up call
June 20, 2014
Rated 4 out of 5 by haspi Great city hotel; some rooms are noisy
I've stayed at this hotel few times. High quality facility meeting all expectations. Rooms look brand new and stylish.
However, you need to be careful about room selection. Rooms facing the L (train) tend to get very noisy.
December 6, 2011
Rated 4 out of 5 by C2theJ Super clean rooms!
We were so impressed by the decor of the hotel, but the cleanliness of the rooms was outstanding . The bathroom was impeccable right down to the ceiling vent . Love the bliss products too! Will definitely be visiting again.
February 19, 2013
Rated 4 out of 5 by Abdulla83 Good Hotel
W is a good place to stay, although a bit on the expensive side despite the availability of other similar level hotels around Michigan Ave. Rooms are smaller than your average hotel, so be sure not to book a standard room.
February 26, 2013
Rated 5 out of 5 by TMCC Beautiful hotel with wonderful staff
From the moment you walk in to The W you will know you have entered into a superb hotel. It is beautiful and the staff is extremely helpful and prompt.
May 13, 2014
Rated 3 out of 5 by lieberman not fan of botique hotels
had to request mini bar to be re-stocked for OJ. all other hotels restock on a daily basis--same with water and ground coffee for in room maker.
water pressure in shower barely adequate.
March 17, 2014
Rated 5 out of 5 by Rocknrunnr Party night
Had to get a room due to a little too much celebrating during the evening. The staff was very patient with us at the front desk and as in previous stays in this hotel everything was excellant.
April 4, 2014
Rated 5 out of 5 by tomtraveler Great Weekend in Chicago
Great hotel for Chicago weekend getaway. Clean rooms and beautiful lobby. Enjoyed drinks in the bar as well. Appreciated the room upgrade as a Platinum member! I would definitely return.
April 9, 2014
Rated 5 out of 5 by oscar1 Great and will be back!
Great hotel! I'll definitely be back. TK is a great asset to this hotel. She helped guide my sister and I to the best restuarant I've been to in YEARS! Staff was great and very helpful and the room was very clean.
September 7, 2012
Rated 4 out of 5 by Kingjames I ordered cupcakes
I ordered cupcakes & they were never delivered
I went to the concierge and they promised chocolate covered strawberries & they also were never delivered the room ....it was my wife's birthday .....I was not happy
February 18, 2013
Rated 3 out of 5 by PostBT Check your bill and be prepared for attitude if they made a mistake.
At first the experience was great. We got there early so our room wasn't ready but the pre-checked us in and then called us when our room was ready. Everyone was friendly and helpful. The next morning was a different story. I reviewed my bill and there was a $63 charge for the mini-bar. I didn't even drink the free water so clearly there was a mistake. No big deal, it happens. I just figured I would get it taken care of at check-out. I was getting ready and the hairdryer starting acting funny. It would be fine then cut out, then be fine and then cut out. I called the desk and was told it would be 30-45 minutes before they could get me a new one. At that point my hair would be dry so I told then to forget it and just used the faulty one. When I was ready I went to see about the billing error. As I came up to the desk the women there was all friendly and smiles, until I told her about my issue. All of a sudden smiles were gone and I get this look from her. She asks if I'm sure I didn't take anything from the mini-bar. Really!!! I think I would remember $63 dollars worth of stuff. Again, I didn't even take the free water or use the shampoo, etc. She removed it from the bill and said "I have taken the items off." No updated bill, no thank you, no I'm sorry for the error, just another condescending look.
June 23, 2014
Rated 5 out of 5 by HitmanHart Fabulous Stay!
Great check-in, very comfrotable room, and a fabulous meal in the evening under the lights and atmosphere of their funky lounge. Great service staff who are very personable and attentive. First class!
February 3, 2014
Rated 4 out of 5 by KJ7676 This hotel has very good business meeting space and hotel bar and lobby area.
I like the hotel staff and meeting area. I felt the rooms are on the small side when staying 5 nights like I did.
May 21, 2014
Rated 4 out of 5 by E317 Great Stay, Small Bathroom
Great overall stay. Bathroom was a little small. If m husband would have come, he would have been challenged moving around in the bathroom. He's 6'2 and 240
April 23, 2014
Rated 5 out of 5 by Paularene Clean Friendly
Wonderful from the time Ernesto took my car
check in friendly and fast
Private party in the great room and the coordinator
was WONDERFUL and accomidating great experience I've had in a long time!!!
December 16, 2013
Rated 4 out of 5 by Thatgirl75 I had a great time at the W City Center
I have no complaint. From the time I walked through the door check-in. Great experience very helpful during my stay. The room was small and could have been bigger but I made it work out for my stay.
August 26, 2013