Rated 5 out of 5 by PaulGj Nice Place
Clean room, central to all places in the city
August 25, 2014
Rated 5 out of 5 by layble Short, but great...
I only stayed at the W Chicago - City Center for a night, but I was impressed at every turn. From the check-in experience, to room service, to the most pleasant concierge service I've ever received the staff deserves an A+. The room was also larger than I expected after some of the reviews and everything lived up to the W brand name. Highly recommend.
February 21, 2012
Rated 5 out of 5 by happ14 great location and staff
Everything about hotel is excellent. Staff very professional. I would always stay here.
August 19, 2014
Rated 2 out of 5 by FiatLux Qualified Recommendation - Needs work on the basic
The good, The greeting was nice. Delicious yummies awaiting at check in. I was upgraded to a "suite" which was nice. It really wasn't a suite but a large room partitioned into two areas. It was spacious and quiet.
Once again staying at this property the Internet was bad. While working my Internet went out, about 8:30PM. I had just ordered room service. When I called the front desk I was directed to their outsourced IT department. I hate having to go through that - I just want someone who I am paying to fix the problem, not me. I then spent 25 minutes on the phone with a very pleasant and trying to be helpful person. In the meantime my dinner came so I ate that while on the phone. I find out upon check out it was a hotel wide-problem. If that was the case then why direct me to the help desk #?
Morning of check out I am wakened by housekeeping at 8:30AM. When I checked in I was asked what time I was checking out. I said noon. That was indicated on the housekeeping roster. Yet I was the first person housekeeping came to that morning, at 8:30. In fairness I did not have the Do Not Disturb sign on my door but I wasn't anticipating an 8:30 AM visit from housekeeping when I indicated what time I would be checking out.
Upon check out I brought up these issues with front desk manager. Very nice woman. She explained to me the internet issue and apologized for the early visit from housekeeping. I guess i was sort of put off because 1) i would have at the very least expected her to say "let me pick up the room service for you" and to 2) made some sort of minimal point gift for the inconveniences... not just a basic shrug of the shoulder and "well try harder next time." There are two many good hotels in Chicago for this to be acceptable.
Finally, I know this is standard with Ws and I like it for the most part, but this particular W has a VERY dark lobby.
September 12, 2014
Rated 5 out of 5 by Bandersen Great location
Stayed only one night since I had a meeting down the street.
Had a very nice lunch at IPO, great food.
In the afternoon I went to the Bar for appetizers and wine and the Bartender was WONDERFUL!! I feel bad I cannot remember his name but he was Irish. Very friendly and attentive to my needs.
I will definetly come back for business or pleasure.
July 5, 2013
Rated 3 out of 5 by Amazed Beware the change penalty
i booked a room for 13 nights, told the front desk when I arrived I might leave earlier. Okay, just tell us, was the answer. Notified the front desk at 9 am the 12th day that I would be checking out one day only, was told I would have to pay one night room and tax as a penalty. What hotel in the world operates like that? Do not stay here.
August 28, 2013
Rated 5 out of 5 by VaGirl Great Hotel with Fantastic Staff
Love the hotel and will definitely stay there again. The staff was very friendly and helpful. Always willing to go out of their way.
My only negative was that the room lacked drawer space. I do not like living out of a suitcase.
July 14, 2014
Rated 3 out of 5 by mike749 Down town Hotel
We selected this hotel due to its location to what we wanted to do. The expectation of staying in a room that is listed at $369. per night was disappointing. I did not expect the penthouse, but the room was small and basic. I have been on business trips and it was made for that type of traveler.
May 19, 2014
Rated 2 out of 5 by Tlyn Disappointing
I was only going to be in town for one day to celebrate my 30th birthday & the room had been paid in advance & booked for 4 people & when I checked in I gave a credit card for "incidentals" no one told me $400 would be held on my account. It was the only card I brought & I had zero spending money when I was there. Huge disappointment... I found this out the hard way when I went out to eat & my credit card had been declined. Also they gave me a king size bed for 4 people I had to change it to a double room which I had to pay an extra $50 a night for... I paid it because I really had no other choice. So not only did I not have any spending money & had to just lounge around the hotel I also had to pay extra money for the room I originally booked! So my 30th bday was pretty much a bust. I also e-mailed the company & they have not responded & it has been almost 24 hours. I am very sad I wasted my time, my money & my birthday there. I really hope they try to make this right.
February 19, 2013
Rated 5 out of 5 by Taylor10 A dream come true wedding
My daughter had her wedding on New Year's Eve at the "W". It was fantastic. The staff helped make this a dream come true for my daughter and her new husband. The facility was elegant and everyone was extremely attentive to all of our needs. If I had another daughter, she would get married at the "W" too. Thank you.
January 2, 2014
Rated 2 out of 5 by dl444 Tiny room
This is the smallest room I have experienced in the United States. For $300 a night, I was shocked at the small size of the room. I booked this hotel because I prefer to stay in Starwood hotels and it was very convenient for my business meetings. I will walk a few blocks next time and stay elsewhere.
May 27, 2012
Rated 5 out of 5 by Mattari Excellent stay
I loved everything about this hotel. I had an accessible room and it was perfect for me. The Acura ride program was a nice bonus. Excellent meal at IPO. All the staff was great. I interacted primarily with Erwin, Laurelin and Tom, all of whom did an excellent job. They made my stay truly memorable.
July 6, 2013
Rated 1 out of 5 by Aditi05 Extremly Disappointed
From the time of booking till check out and receiving incorrect invoices. Commitment on tariff not fulfilled. I was told 227/night inclusive taxes, to mu surprise was charged 227+ taxes. I had got mioni bar studff removed, still charged to my invoice. Unhappy about the complete experience.
March 16, 2014
Rated 2 out of 5 by Glenn No Coffee???
I'm a coffee lover and want my cup of joe in the morning. Well, at the W Hotel Chicago City Center you have to request an in-room coffee maker. But no one told me this at check-in. I assumed any upscale hotel would have a coffee maker in the room. Not here. In the morning I could not find coffee maker in room so I inquired upon check-out and was told I had to request a coffee maker. The desk clerk then referred me to the free coffee available in the lobby. So, I went to grab a cup as I left the hotel only to find 5 or 6 people waiting for coffee...it had been empty for some time. I could not wait and left. For me, this was a big disappointment.
July 29, 2014
Rated 5 out of 5 by JRoc4Ever Outstanding Visit
I want to mention that the staff was absolutely fantastic! Everyone was professional and very courteous not only to myself and observed how well they treated every guest. Everyone from the valet, doormen, front desk ,bartender, and concierge were great.
I'm from Chicago and this was the first time I've ever took up a room in this location which is centrally located in the heart of downtown. I've learned that this may be one of the best locations in the Starwood family in Chicago. This location is near Millennium Park, State St, near the Chicago Board of Trade Building, and the Willis Tower. Also a short walk to great restaurants that Chicago is known.
Overall this was a outstanding four night, three day stay I've ever had in Chicago after being away for twenty four months. This hotel is beautiful and it was very convenient to everything I needed for my visit home. I will always try to be in this location every time I visit Chicago.
November 17, 2014
Rated 3 out of 5 by aaghazar Expected more from a W
I have stayed in W's in the Middle East and Europe and had expectations when I booked the W in Chicago. The rooms were okay but the service was blow average. The reception was extremely short on staff. At night there was no one at the concierge or anyone to help out with my bags.
September 3, 2013
Rated 5 out of 5 by DebM525 Great hotel with outstanding customer service!
This was my first stay at a W Hotel, and I was so impressed! I booked a room for my husband's and my anniversary using my SPG points. When we checked in, Amanda at the front desk could not have been nicer or more accommodating. I wasn't expecting a room upgrade, but she upgraded us to a Spectacular Room - and spectacular, it was! Through our conversation during check-in, she asked if we had dinner plans, and I mentioned we had reservations at a restaurant in the West Loop. Amanda then arranged for the hotel's car service to take us to dinner. Again, I wasn't expecting such star treatment, but Amanda made us feel as though we were frequent guests. The next morning, I went in search of a newspaper, and Fatima at the front desk offered to send someone out to find it for me. Again, I was very impressed. I travel frequently for work, and it’s rare that you find a hotel that is so customer-service oriented with employees who truly appear to love their jobs. After our experience at the W, we definitely will be back!
May 30, 2012
Rated 2 out of 5 by JessicaAB2013 Do not recommend.
The staff is terrible, by far the worst experience I have ever had a hotel before. The staff will treat you like crap; the only thing that made this hotel somewhat tolerable was the manager Chris. Chris did his best to try and turn our experience around but it did not work.
November 25, 2013
Rated 5 out of 5 by Houstonvisitor Chicago - My Kind of Town!
The W Hotel is located near the Willis Tower (formerly the Sear Tower). Purchase the Chicago Trolly & Double Decker Co. 3 day ticket pass for $35 dollars. That's the best way to see the great city of Chicago. Go to the TOP of the Willis TOWER. That was very cool.
April 15, 2013
Rated 2 out of 5 by Romek123 Smallest room I have been in for years - felt like Hong Kong
Small room, not very clean, tiny bathroom, dripping taps, loud outside - I asked for a quiet room. Asked for late check out until 2PM was told 1PM latest, or pay $50 extra.....small, unclean room and will not give me an extra hour. Very poor, and not coming back
August 3, 2013
Rated 2 out of 5 by jtv88 Room
Room way to small for 2 people. No dresser to put away your clothes. and no room in the closet to put your shoes away. And the bathroom was way so tiny, and you could hear the people in the other room. So I was very disappointed
May 13, 2014
Rated 5 out of 5 by AndrewBrooklyn Awesome upgrade
This is really good hotel and if you are an SPG Platinum member it will be gr8 stay for you. I got an awesome upgrade and breakfast was delicios!
July 4, 2014
Rated 2 out of 5 by Chuchu Incredibly small room!
I was shocked and surprised by the size of the room we were assigned! It was a little more than a large closet and the bathroom had hardly any wiggle room. The sink was tiny and the shower stall was SMALL...
May 27, 2014
Rated 2 out of 5 by gsc2174 W Chicago
Plumbing problems, toilet and bath.
Poor lighting in room
Difficult to operate elevators - keys often don't work
No coffee one morning in lobby as promised. I inquired. Nobody could explain, but nobody offered to get me a cup.
April 28, 2014
Rated 2 out of 5 by aardvark small room
The staff were excellent and helpful.
This was probably the most cramped, smallest room I have eve stayed in at what is billed as a high end hotel. The bathroom was especially inadequate. I will not be staying here again.
April 30, 2013
Rated 2 out of 5 by Cosmojones Paper thin walls
I could hear everything in my room even my neighbors talking! Awful experience! I could not watch tv at night since my neighbors complained on volume!
May 21, 2014
Rated 5 out of 5 by MBA1 Excellent Staff
We were very pleased with the property! I can't say enough for the exceptional service we received at the check-in desk. Staff is very warm and welcoming. Location is a definite added plus!
August 9, 2013
Rated 2 out of 5 by Vbha This Hotel Needs improvement
The Hotel has great location but needs to provide more space for guest comfort. They need to provide basis amenities like tean and coffe maker in every room and not charge for tea bags.
July 16, 2013
Rated 2 out of 5 by txsmith Poor Service and Over Priced for the Value
- Room was not cleaned
- The cleaning service processed my dress incorrectly
- Hotel has nothing special for given price and service was nothing special given the price - poor value
October 7, 2013
Rated 5 out of 5 by TonyCap Well Worth it
The W city Center, in the heart of beautiful chicago is my favorite hotel to stay in. It is beautiful, the rooms are clean, the staff is friendly. This hotel is well worth it.
October 26, 2013