Rated 4 out of 5 by jups Spectacular Bathroom Spectacularly Small
It was like being trapped in an airplane bathroom for the long weekend. The sink in particular was WAY too small of a bowl, which leads to significant splashing, etc. Really not up to par with expectations. Also, the "disco" lights and music in the main lobby is a little too much at 4:00 p.m. on a Thursday; I would prefer that you save that for later in the evening, please. All that being said, though, the price and location were what drew to choose the W, and all that delivered.
October 27, 2014
Rated 4 out of 5 by 57SurveyGuy LOCATION - LOCATION
THIS W IS IN A GREAT LOCATION FOR DOWN-TOWN LOOP ACTIVITY. hOWEVER, THE ROOM IS PRETTY DRAB AND COLORLESS. NO TRASH CAN IN BATHROOM. NO DRESSER DRAWERS FOR CLOTHING. LOBBY COFFEE AND NEWSPAPERS A NICE TOUCH.
November 2, 2014
Rated 2 out of 5 by uofiblonde10 Gym needs serious expansion
I stayed at this W for business for 2 nights. I am a Platinum member and typically have nothing but good experiences at Starwood properties. However, this properties amenities are nothing to brag about. I went to the gym 2 days in a row at 5:30 am and all cardio equipment was fully utilized both days. For a hotel of that size having 3 treadmills, 3 ellipticals and 2 bikes is extremely disappointing. For a hotel chain that prides themselves in health this is very very disappointing. In addition, the gym in general was the size of maybe two rooms, just horrible.
April 26, 2013
Rated 4 out of 5 by ChristinaMc Staff not up to standards expected
This was our first stay at a W hotel. I was expecting first class service unfortunately some excelled and some failed. The front door and valet service was very good. Eden at the concierge was excellent. She went out of her way to be helpful. The front desk was not helpful at all. We arrived very early for check in and did not expect a room but did expect a call as to when our room would be ready. I was told I would just have to call back. We also requested a roll away when I made the reservation and was not told until later in the evening we would not receive a roll away. When we requested sheets for the chaise lounge to be used as a bed the maid service entered the room without even knocking and acted like it wasn't a big deal.
July 2, 2012
Rated 5 out of 5 by kw2014 Excellent Service
The W Hotel has a certain level of expectation. Ariana at check in met and exceeded all expectations with her professional demeanor and knowledge of the area. Ariana is also very familiar with the SPG brand. She made me feel welcome and important when she knew my background and gave advice on where to go/ what to eat. I would advise for SPG corporate to model their hiring after Ariana.
August 25, 2014
Rated 3 out of 5 by David28 Good location, lousy service
My wife I chose the W because of excellent location for our labor day trip to chicago. While the hotel was nice (which is what should be expected for over $250 a night) it felt that it was way more focused on being a club than an actual hotel. Our room was very small and the bathroom door was a bit of a joke. As my wife put it, it was a shadow bathroom, as you could bascially see and hear everything that was going on inside. Which I think is a perfect example of what you could expect from this place, everything looks good but isn't all that functional.
Also we were treated very rudely by the front desk staff over a mix up in paperwork that they lost. Not worth sharing the details. The only plus was that the concierage was very helpful.
September 3, 2013
Rated 2 out of 5 by samjam99 Upscale Trashy
for an SPG category 5 hotel you would expect a minimum level of service. upon arrival, concierge just asked me if i was checking in. with 2 suitcases, he didn't event consider holding the door open and another guest had to hold the door so i can haul my luggage inside (there are no automatic doors at the main entrance) then i had to find my way to check in, with no one around and waiting i had to find an employee somewhere to find the receptionist. Then when i checked in i had to deal with the most unhappy receptionist who instead of checking me in, gave me the most attitude possible and then they charge $6.95 to use the business center computer for 15 minutes. finally the layout is awkward and strange giving it an upscale et trashy feel
August 24, 2013
Rated 2 out of 5 by NOYB1113 Expensive and Dirty
The room was clean, but the lobby and lobby bathrooms were trashed. The drinks at the lobby bar were ridiculously expensive. The morning after our stay the lobby was trashed with beer bottles, bottle tops and cigarette butts all over the floor. The lobby bathrooms were trashed and no cleaning was happening until after we left the hotel, which was 7:30 am. Coffee was also not available until after 8 am. I would not recommend this hotel to anyone. For the price we paid, everything should be neat and clean and services should be offered early.
November 4, 2013
Rated 2 out of 5 by Debz2014 Neer Again
Would never stay again, VERY OVERPRICED for the room size ad comfort. You could not even sit on or use the toilet without having the toilet paper holder JABBING you in the ribs and armpit, couldn't find a better place for it?? Did not even have enough space to walk around the bed, had to walk sideways???? Again overpriced for my comfort!!! Not what was seen on the website.
October 27, 2014
Rated 4 out of 5 by Cyn26 Club like feel
I liked the 'cool' feel of the decor but it did make me feel a bit dizzy and sleepy, given that it is so dark. Not so sure that a 'club' feel is appropriate for a business event.
While the sink in the bathroom of my room was cute, it is practically nonfunctional. It is so small that when you lean to be over it when brushing your teeth, your head hits the faucet. I would also suggest shelves over the toilet for your guest to use for their toiletries as there is little to no counter top space.
Your staff was very helpful and professional.
October 21, 2013
Rated 3 out of 5 by Ksen Just alright
I had been travelling for the last 5 weeks, with this being the last stop of my trip.
For the highest price (granted it was during a holiday weekend - but also already with a special wedding rate), this was the smallest, tightest room i had stayed at all 35 days.
Everything was neat and clean, but also almost difficult to move around - bathroom felt like it could've been an airplane's one.
I have no complaints about the staff and ambiance, everything was nice enough, but there was nothing special about it for the name or price tag.
July 29, 2013
Rated 5 out of 5 by Mattdycr Spectacular!
I spent a few nights here at the end of Summer, after a late arrival of 12am, I checked in, and was given an upgrade, much to my surprise. The room was massive, the bed, heavenly, the bathroom, a vain person's dream. The one issue is all 3 windows in my room could be opened, no screens for safety. (I thought this was non-existent these days) It wasn't a problem for me, but families with kids, it's a possible risk. But, besides that, if you're coming to chicago, stay here, or at the W lakeshore, both hotels are incredibly welcoming.
April 3, 2012
Rated 2 out of 5 by jeybird non functional design
W hotels are usually pretty nice but this one disappoints ,mostly due to a really stupid design of the room and furnishings.
I cannot understand why anyone build a hotel that provides no decent storage for guests - no bureau or drawers to speak of.
I cannot understand wht a bathroom should be deigned with zero space to lay out toiletries.
I personally dislike hotels that do not provide a coffee pot, but that's trivial.
Grreat location, not a lot to make a business traveler happy, and impossible for a vacationer with any luggage
February 12, 2013
Rated 4 out of 5 by Houston713 The staff is excellent
Upon arrival, I was notified during check-in that my travel agent had inadvertently cancelled my reservation. However, you guys were able to get me a room at the same price, despite being pretty much booked. Kudos to W for getting me squared away.
October 29, 2014
Rated 2 out of 5 by Coffeeaddict Didntfeelspecial
Stayed here for a wedding, but did not get any perks for being SPG. For all the times I stay with Starwood for business, I was hoping for a little special treatment for my personal travel. No such luck. :-( The room had a terrible view. Our requests for simple things like a box of tissue were not responded to. I had to find the maid in the hallway and ask for tissue and toilet paper. We did however have good service from the concierge, George, who recommended a fantastic babysitting service. Also, the doormen were great. Always greeted us with a smile and a fun comment to my son, which made him feel special.Restaurant was ok, small portions and extremely expensive. Not worth the money. Overall, it was a little disappointing from what I usually expect from Starwood.
September 23, 2013
Rated 2 out of 5 by FiatLux Qualified Recommendation - Needs work on the basic
The good, The greeting was nice. Delicious yummies awaiting at check in. I was upgraded to a "suite" which was nice. It really wasn't a suite but a large room partitioned into two areas. It was spacious and quiet.
Once again staying at this property the Internet was bad. While working my Internet went out, about 8:30PM. I had just ordered room service. When I called the front desk I was directed to their outsourced IT department. I hate having to go through that - I just want someone who I am paying to fix the problem, not me. I then spent 25 minutes on the phone with a very pleasant and trying to be helpful person. In the meantime my dinner came so I ate that while on the phone. I find out upon check out it was a hotel wide-problem. If that was the case then why direct me to the help desk #?
Morning of check out I am wakened by housekeeping at 8:30AM. When I checked in I was asked what time I was checking out. I said noon. That was indicated on the housekeeping roster. Yet I was the first person housekeeping came to that morning, at 8:30. In fairness I did not have the Do Not Disturb sign on my door but I wasn't anticipating an 8:30 AM visit from housekeeping when I indicated what time I would be checking out.
Upon check out I brought up these issues with front desk manager. Very nice woman. She explained to me the internet issue and apologized for the early visit from housekeeping. I guess i was sort of put off because 1) i would have at the very least expected her to say "let me pick up the room service for you" and to 2) made some sort of minimal point gift for the inconveniences... not just a basic shrug of the shoulder and "well try harder next time." There are two many good hotels in Chicago for this to be acceptable.
Finally, I know this is standard with Ws and I like it for the most part, but this particular W has a VERY dark lobby.
September 12, 2014
Rated 5 out of 5 by Suzan Stay Review
The accommodations were good. However, there was not enough drawer space and the bathroom was tiny. I had no place to set cosmetics on the counter. It was not very female friendly. On 2 occasions towels were not replaced in the bathroom. Staff was friendly and helpful. Restaurant was very pricey. I know it is a gourmet restaurant, however, the quantity of food served was very small for the main dishes. I guess I'm accustomed to Texas portions. The quality of the food was good. I probably would not stay there again.
April 26, 2013
Rated 1 out of 5 by MIADmom W is for Worst!
This was absolutely the worst hotel ever. Front desk staff was rude (Justin, Rick)
I provided i.d, credit card, and a printed itenerary, and staff insisted on calling my husband at work to make sure "it was ok that I checked in". Was that really necessary?
There were undisclosed fees for everything once there. $55 to park, $50 to get a room with 2 beds- reservation clearly stated there were "2 adults and one child under 17". They crammed us into a King size dorm room, then said if we needed 2 beds it would be $50 extra. They have a policy to freeze $200 on your credit card that "may take up to 30 days to replace". Ours was taken out twice and still not returned! Decor was trashy rather than classy, and mediocre as far as cleanliness. Would not reccomend this one or P-line services either!
July 9, 2012
Rated 3 out of 5 by BBeans13 Modern
Overall the hotel is clean and the rooms are quiet.
I had problems between the hotel and SPG when it came to ajusting the reservation. Both SPG and the hotel kept telling me to call the other to get my points redeemed. Neither side could figure it out, so I lost 12,000 points.
We were supposed to have a suite and it was a huge dissapointment when it wasn't ready at 4:00. The hotel staff told us we can wait at the bar for about 45 minutes and it would be ready. First, I don't want to spend money drinking at the bar because the hotel wasn't ready for check-in, and secondly, we had an event to get ready for and didn't have 45 more minutes to wait around. So we had to get a different room and I was informed if I wanted my suite night award back I would have to call SPG. Good customer service would be the hotel contact SPG since it was thier fault.
This experience has turned me off to both SPG and this specific hotel. The hotel couldn't fix my points, adjust my suite night, or even have the room ready by 4:00.
August 11, 2014
Rated 5 out of 5 by PaulGj Nice Place
Clean room, central to all places in the city
August 25, 2014
Rated 3 out of 5 by FLGAL14 Small Rooms and Uncomfortable Furnishings
Bathroom sink was actually a bar sink and couldn't stand in front of it with bathroom door open. No space between toilet and shower. Shower rod is not curved and curtain blowing all over into tub. TV hung so high on the wall I got a neck ache trying to watch it. The desk area was good size and the room had ample electrical outlets. What is up with room service? Ordered artisan cheese plate and decent amount of cheese, but only three tiny baguette slices.
May 14, 2014
Rated 4 out of 5 by Hartsbourne Stayed here a lot but this time different
I stay at this hotel fairly frequently and usually have a very good experience with the staff at the hotel..... except for the check-in woman this evening. Surly and unwelcoming would be good descriptors and given both her comments to me and the room I received, limited recognition of my status other than somewhat begrudgingly giving me my 500 bonus points. Certainly didn't feel welcome, no recognition that I was here only last week and the prior week. Could be improved!
October 17, 2012
Rated 5 out of 5 by happ14 great location and staff
Everything about hotel is excellent. Staff very professional. I would always stay here.
August 19, 2014
Rated 3 out of 5 by redssavoy Room size
I was unaware that the room I would be in would be as small as it was. I realize that I shoudl look closely at the SF when I make the reservation, but I honestly have never stayed in a room as small as the one at your hotel. I do appreciate the free internet access as a way to soften the blow of the size of the room, but it was not enough.
The concierge helped me arrange transportation one evening, and gig a great job and was very helpful.
May 26, 2014
Rated 4 out of 5 by Tony2324 Good hotel but.....
the pillows were terrible. The hotel was clean, nice and as adviertised. However, the most important quality a hotel can offer is room comfort and the ability to provide a good night's sleep. In this regard the hotel fell a little short. Additionally, the wall was paper thin. We could hear the conversations in the room next to us at bedtime, however we did not feel justified in complaining because the people next door were just carrying on a normal conversation.
November 7, 2012
Rated 4 out of 5 by Averagesizedfemale Smallest hotel bathroom ever
The bathroom was so small, that it was impossible to sit comfortably on the toilet, without the corner of the sink gouging my back. I could hardly squeeze my hand between the wall and the toilet, to reach the handle to flush. There was no counter to place any of my toiletries. Even the tub was narrower than most. The closet was literally bigger than the bathroom, which seemed like an after-thought. However, the food that was served for our meeting was wonderful!
March 10, 2013
Rated 5 out of 5 by Lisa86 Very accommodating staff and great location.
Upon arrival, I was immediately acknowledged as a Starwood guest and received a room upgrade. The service is great and the room was extremely comfortable.
October 25, 2014
Rated 3 out of 5 by svelotti Printing
I think the hotel is pretty good and I travel about 100 days / year for business. However, I was quite surprised that when I went to print out a boarding pass in the business center I was asked to enter my credit card number. I needed to take three flights to get back so I needed three boarding passes. They wanted to charge me $3. I thought this was ridiculous. After charging me $29.99 for internet and the room being higher than average for chicago....I thought trying to extort 3 more dollars from me was pretty petty. Many hotels are now going to free internet and offering business amenities for free. I could understand if I needed to print a 50 page report, but all I needed was my boarding pass. Hotels of your stature should provide this as a service to its guests. The staff stated that I needed to pay for it........RIDICULOUS. I would not use your hotel again unless I had to because you are greedy and petty.
July 3, 2014
Rated 5 out of 5 by BMET7979 Great location and cool rooms
I loved the location of this hotel and the room had a style that was incredible. Even the lighting was different than any other hotel i've been in. Loved the underbed accent lighting. Unfortunately the same accent lighting allowed me to see that the floor wasn't vacuumed very well finding two red M&Ms and a few crumbs when i was checking out the under the bed lighting.Would have been a perfect score if not for that.
June 2, 2013
Rated 4 out of 5 by Chas27 Top dollar, good room, everything extra
although the room was fine, the price was no bargain and everything cost extra.so although the room was very nice at the price it was, things like internet access should have been included. You couldn't even print without pain over 20 cents a page and 30 cents a minute for access and that the price I paid for the room that's ridiculous.
I apologize for poor punctuation as this message was dictated.
March 29, 2013