Rated 4 out of 5 by pepepe Small but adequate room.
All nice and clean.
Non-intuitive appliances, from the elevator to the toilet.
April 30, 2014
Rated 2 out of 5 by Orv12345 Nice location, room was dirty
Location is great, but the room was not consistent withe the image of the hotel. The floors wee dirty, the batrhroom was tinier than in previous stays.
November 4, 2013
Rated 4 out of 5 by manda204 Small rooms
Was told room would be small but didnt realize it would only have room for one person to move about in it at once.
March 31, 2014
Rated 5 out of 5 by WH2014 Great Property
This is a pure W Hotel. Staff is great - very friendly! I highly recommend anyone to stay at this hotel!
April 10, 2014
Rated 3 out of 5 by businessTraveller78 Location is very good but rooms are really not good at all
This Hotel is well located with a great stuff but rooms need a lot of improvement. Not satisfactory at all. They have a very good service and staff.
October 5, 2013
Rated 4 out of 5 by dand80 W
Very nice property. Not great for any type of casual dining i. e. a sandwich or burger.
Rooms were clean and comfotable.
March 18, 2014
Rated 5 out of 5 by Dan75 Just right...
The hotel was located in the perfect place for my meetings in downtown Chicago... and the room was perfect for my needs (quiet, convenient, etc).
October 11, 2013
Rated 5 out of 5 by Sequinn Ths hotel is just beautiful
Loved our stay! Everythst perfect!!!
May 13, 2014
Rated 5 out of 5 by arch fun even with march madness
my wife and i stayed for a get away weekend. we had a great time even though it was st pattys day and march madness. the staff is great.
March 19, 2013
Rated 2 out of 5 by santorini Staff was insincere and unappreciative of my loyalty to Starwood. Concierge was way off and trivialized our request. This hotel is all about the bar
Hotel was all about the bar and did not care as much about the loyal SPG members. Concierge had his own agenda and was not helpful.
November 19, 2013
Rated 5 out of 5 by Bigred35 Too dark
All the public areas are too dark for my taste.
May 1, 2014
Rated 5 out of 5 by sl2013 Outstanding Customer Service
This Hotel is Beautiful and comfortable. The staff is amazing!! Their customer service is above and beyond anyones expectations!!!
March 12, 2013
Rated 3 out of 5 by Docdom55 Bed and noise unacceptable
Room was nice cool and trendy however bed hard as a rock very noisy refrigerator all nite long prevented a good notes sleep
July 28, 2013
Rated 4 out of 5 by Sarath comfortable
It was a comfortable stay. The location is excellent as all the businesses in the financial district are easily accessible.
July 22, 2012
Rated 3 out of 5 by Ratwig Staff Mixed Bag
I am a fair easy going person, but found some staff down right rude and unhelpful. Other staff members were exceptional.
November 18, 2013
Rated 2 out of 5 by Kench Staff was not nice
Extremely curt behavior of staff to the point of being rude. Extremely disappointed with staff.
March 8, 2014
Rated 5 out of 5 by pmhnyc Very Solid Hotel
great Loop location and interestng decor and lobby. Service terrific wold reccomend if need to be in Loop in Chicago
April 22, 2013
Rated 3 out of 5 by michaelm74 Older Hotel, very tight room even tighter bathroom
As a frequent W guest, this hotel is not up to the traditional standard I've come to know and love from other W's.
September 30, 2013
Rated 4 out of 5 by MeetingBeth Nice if you like living in a pin ball machine!
Hotel is fine, yet lobby and elevators make you think you are living within the confines of a pinball machine.
September 4, 2012
Rated 5 out of 5 by TonyB123 Even among Ws, this is a great hotel
Staff here was amazing. It's a great hotel, in a great location. But the staff is what sets this place apart.
December 27, 2012
Rated 5 out of 5 by Teal I am Lovin it
My stay was pleasant. I would come back again.
I really the quote displayed in my room.
March 4, 2014
Rated 2 out of 5 by Drake4519 Great location but....
The hotel is in a great location and sadly thats the only nice thing I can say about my stay. After being ignored at check in for over 10 minutes, I was handed a key to a room. Upon entering the room, it was obvious from the strewn trash and the unflushed toilet full of urine that the room had not been cleaned. Upon contacting the front desk, I was given a different room. The remainder of my stay I noticed an overall lack of cleanliness with the hallways only cleaned intermittently. I was at the lobby of the hotel when it began to down pour, I asked the concierge if we may borrow an umbrella to which he responded there is one for purchase in your room. Not what I would expect from an SPG hotel of this standard. At check out, I was once again left standing by an empty reception area for someone to arrive. I mentioned it to the concierge that was within eyesight of my location and all he could say was that someone will be with you. Another 10 minutes passed and no one arrived, I asked the concierge if he may actually call on someone to help the ever growing line of people to which he got off his personal cell phone and called someone. Will not stay here again, travelers beware.
November 7, 2013
Rated 4 out of 5 by Care7400 Great Service
Service was exceptional Staff was second to none. I was constantly thanked for being a guest at thier hotel
June 20, 2013
Rated 4 out of 5 by Lara13 Title
This hotel is very trendy and in the heart of Chicago's business district.
March 14, 2014
Rated 4 out of 5 by Russell222 Consisant as usuall
Always good, staff was very helpful. Had to leave early do to a schedule change, the met my needs.
November 5, 2012
Rated 5 out of 5 by LA7872 This Stay Was Amazing!!!!
I can't say enough about this property! The staff and hotel itself far exceeded my expectations!!!
April 24, 2013
Rated 2 out of 5 by Cherokee Have you ever sat on a toilet "sideways"?
No leg room in bathroom. Little water pressure. Confusing lobby with the old nightclub atmosphere.
October 29, 2012
Rated 5 out of 5 by Monchito This hotel has great features
Everything was excellent on my saty and my vacations. Hope to see you soon. Mendez Family.
April 22, 2013
Rated 5 out of 5 by SeattleEagle Great Access to Chicago
A wonderful hotel with attentive staff and great location to walk to Chicago highlights.
October 18, 2012
Rated 4 out of 5 by db26 Great Hotel for downtown Chicago
Stayed here for 4 nights.
-Front desk and lobby staff were excellent and very helpful. Great restaurant recommendations from the concierge. Forgot to bring shaving cream on my trip and they provided me a can of shaving cream with a razor too.
-Room lighting was excellent and bright, which wasn't what I was expecting for a W. But it made working in my room a pleasant experience
-Walls are paper-thin, I could clearly hear my neighbors talking or watching TV as if we were in the same room
-Room was very very dry. My skin never felt so dry before; I went through lotion bottles like crazy,
-Very tiny bathroom with extremely small vanity. But that is the norm for old downtown Chicago hotels
-One of the days I was there, the housekeeper was going around all the rooms at 8AM. Too early!! But this only happened one day, so maybe just a rogue housekeeper.
So-So items to note:
-One complimentary bottle of Dasani water is included. But the Smartwater in the room is part of the mini-bar and has a charge.
-If you like to go out late at night, there isn't much open late around the hotel's immediate vicinity. You would be better off staying on North Michigan Avenue instead.
Would I stay again: Yes
February 28, 2014