Rated 1 out of 5 by DP91 Grossly Overpriced
This is the worst W Hotel I've stayed at. The room is nothing. I've stayed at nicer Sheraton Suites than this. The service is average, but at $400 per night, is "ok"ok?
June 21, 2016
Rated 5 out of 5 by Sophroc Adam at W - City Center
Adam at the W City Center was fantastic to work with! Great experience overall!
June 14, 2016
Rated 2 out of 5 by MikhailNYC Lower expectations
Sad to say that this particular hotel does not represent the W brand at all. And I get it...things do go wrong, so I decided to reach out to the general manager to share the details of my stay a few weeks ago...but she didn't even bother to acknowledge the message, which is frankly in line with the overall experience of my stay.
- Rude staff
- Musty smelling rooms
- Dirty bathroom
- Noise proofing leaves much to be desired
- Did I mention rude and unfriendly staff?
June 13, 2016
Rated 1 out of 5 by Piligaray BAD ATTITUDE DESTROYING A GOOD BRAND
I broght my wife to Chicago to spend 2 nights at hotel W City Center on 6/10/16. I arrived at 2pm and the SPG customer service associated (stephanie) had a bad handle of my situation that apparently had to do with a double booking. Although my records reflected 1 reservation, she was not able to provide a friendly, engaging and superior customer service. She did the transaction but no smile, she had a "I know it all attitude" and did not make us feel SPG special members. She did not represented the W brand high quality at all. Too bad for a millenium gen.
June 10, 2016
Rated 1 out of 5 by mikimousewin Worst W experience
Was here on a business trip. Almost across the board, a horrible hotel to stay in.
No Platinum recognition.
Nothing is around the area at night.
Not up to the W hotel standards.
June 9, 2016
Rated 1 out of 5 by Pensfan Not one of the best options in the city
Stayed 3 nights for a convention, and this location was not what I expected from a W Hotel. There are other hotels nearby and most of them would have been better options. The Rooms at this location are extremely out-dated and dark. The lighting throughout the hotel, including the rooms, is annoyingly dark...possibly in an attempt to hide how dirty the rooms and hallways are. The entire hotel is due for some new carpet and paint.
I will not be back and would not recommend this hotel unless you get an amazing rate or it has been updated to today's standards.
June 7, 2016
Rated 4 out of 5 by 7521 Great location, pretty nice hotel
I was visiting during Christmas, the hotel appears to be pretty quite during my stay. The room is just about OK, comfortable bed with a spacious bathroom is what I was expecting. Maybe W citycenter still need a little boost on hardware, but I won't be too picky on an 80 years old skyscraper which also happens to be one of the first W hotel.
Best thing about here is defiantly location. Since parking is such an issue in Chicago, keep everything inside walking distance is absolutely great.
May 6, 2016
Rated 5 out of 5 by PETERMEX FANTASTIC BUILDING
Is in Adams street Downtown Chicago. Is an old building with fantastic Cealings and a lobby bar that is unique in every aspect. Two bars and 1 restaurant. Special atmosphere with the old building but in very good shape and new technology. SPG Platinum recognition as always very good. Good option and Starwood guarantee.
May 5, 2016