Rated 1 out of 5 by KCtraveler Dirty Rooms, Lack of Service
I asked for extra pillows three times during my stay (once as a request on my reservation and twice with the desk staff), and these never made it to the room. As I travel often, I always inspect the room for cleanliness. This hotel was well below my expectations (white biological stain on chaise lounge chair, filthy bathroom counter / vanity, and hair left in the tub from previous guest. The walls are so thin that you will be able to hear all conversations in the room next door. There is a long wait upon check in, as an additional front desk attendant will not come to assist until there are at least 5 people in line. I am extremely disappointed in my stay at the W; I decided to stay with SPG while in Chicago as I am loyal Platinum guest. This is not an ideal hotel for the business traveler / road warrior. In terms of price, there are other hotels in the area that are less than or comparable and are far superior.
February 14, 2014
Rated 3 out of 5 by JamFX Nice but too small
The bathroom was less comfortable than most cruise ships I have been on - not sure what code in for plumbing in Chicago. The toilet had fixed objects (tub on one side and sink leg on the other) within about 5 inches. Room was very nice but very small! They did warn me in advance that this was a smaller room -- I accepted -- I didn't realize how small untill I returned after my meetings and opened the bathroom door. Oh - and there was a 1" gap under the entry door which let in too much sound.
February 6, 2014
Rated 4 out of 5 by TravelingFather Warm reception in a cold climate
The friendly informative staff help make my family's stay cozy and comfortable. Despite being booked to capacity, the rooms were quiet and clean, and all of our needs were met.
February 5, 2014
Rated 5 out of 5 by Rocknrunnr downtown overnight
Have stayed here before and very pleased with the facility and staff.
February 5, 2014
Rated 5 out of 5 by HitmanHart Fabulous Stay!
Great check-in, very comfrotable room, and a fabulous meal in the evening under the lights and atmosphere of their funky lounge. Great service staff who are very personable and attentive. First class!
February 3, 2014
Rated 2 out of 5 by AtlantaPete Missed the mark
I am a SPG member and stayed at other W's in the country with fairly good brand experience. This one in Chicago just fell flat for me:
1) Staff was not as attentive and had to wait for help at different times in day.
2) Staff was not clear that I opted for Green program. Found out after my room was not refreshed and asked to have room service and did not happen.
3) Bar staff was noticeably not friendly and seemed stressed. Went somewhere else for drinks.
4) W's have a signature scent in their hotels and my room for some reason had a mildew smell.
5) Front staff 'upgraded' me away from my original booking to a "larger room" that had 2 beds and offered "courtyard side of building due to privacy and quiet atmosphere." My room looked directly at the office building next door with open windows and I was put just outside elevators and was very noisy. How was this an upgrade for a SPG member?
January 31, 2014
Rated 2 out of 5 by MG86 Noise
I wrote s long email to W Hotels talking about the loud noise from train s which could be heard even up on the 12th floor. No one seemed very concerned when I mentioned it during check out
January 31, 2014
Rated 5 out of 5 by Glunk Classy Hotel
Modern well-appointed room
Only criticism is small closets
January 30, 2014
Rated 1 out of 5 by Debby200 This hotel needs to improve before I would ever recommend
Upscale appearance. Very trendy look to lobby, bar and restaurant. Room was quite disappointing. The bed was king size and sagged in the middle causing each of us to roll toward the center. The room was too warm and you could not turn the thermostat below 65. A panel on the wall fell off. The bathroom door would not close. The garbage can was cracked and broken. The bathroom was extremely small - and very poorly designed. I have stayed at many hotels and this was an expensive hotel with a clever veneer that did not live up to expectations in any way. I would not recommend it to anyone for any reason.
January 28, 2014
Rated 4 out of 5 by Kimmy100 Clean, but small
The employees were excellent. The room was very clean, but small.
January 20, 2014
Rated 2 out of 5 by Misty71 Very disappointed in Chicago (City Center) location!!!!
I was expecting a top-notch experience and was deeply disappointed. The staff was friendly and attentive, but the facility was far from stellar. The thermostat was installed directly next to the window, so never had an accurate room temp reading. Being in Chicago, this caused the heat to be blowing, non-stop, even when the thermostat was switched to OFF. After getting out of the shower, I had to crack the window open to get the room to cool off. This just caused the thermostat to blow more hot air since the thermostat thought it was only 44* in my room, but it was likely near 70*, which is too hot when getting ready (especially when using the blow dryer). Engineering came and switched out the thermostat after the first night of getting little sleep (had to open the window in the night to get the room to cool off, but had to listen to the howling wind all night...which is quite loud in Chicago). Even with a new thermostat, the system continued to blow hot air and I had to continually have the window cracked open to cool the room below ~ 75*.
The room was extremely small and two people could not stay there comfortably. The bathroom counter was so small that you were forced to use the toilet as additional counter space, which is extremely disgusting! The counter was so close to the toilet that the toilet seat would rub against the toilet paper roll hanging on the side of the vanity. There was a shelf under the sink, but it was completely used up by the towels and blow dryer storage.
There was a dressing mirror, but no other options for putting on makeup or doing my hair outside of the matchbox size bathroom since there were NO electrical outlets near the dressing mirror.
The TV would not come on the first morning that I was there. I placed a call to ask them to look at it while I was at work. I don't know if they ever did, but the TV did come on that night. Much to my dismay, the TV would not come on the 2nd morning, though. The engineer ended up having to change out the TV.
After the engineer changed out the TV, the light installed inside the wall unit (built in with an inspirational saying) would not turn off, so I attempted to sleep with the light on all night as I was already in my PJs and did not feel like being bothered to call a THIRD time to engineering.
All three nights were anything but restful and relaxing.
January 18, 2014
Rated 3 out of 5 by Geesee An ok stay
The room was fine, the bathroom small but the hallways were not so nice an a little dirty. The room garbage can was not emptied and the carpeting could have used a good vacuuming. The gym was very disappointing - small, not enough equipment for the number of guests using it. I got to the gym every morning at 5:30 just to beat the crowd. The staff was friendly but it didn't feel like what a W should feel like.
January 18, 2014
Rated 4 out of 5 by James09 stay at the W
This hotel is near the opera that we attended and also the train station. Cab service is not needed when we tay at the W. We like the hotel for its location especially in Winter. The hotel maintains a high standard and comfort. the staff is always friendly and helpful. Check in and checkout is very efficient.
January 14, 2014
Rated 5 out of 5 by Vivette W City Center Chicago
The staff was extremely helpful -- particularly John (maestro of the lobby), and George at the concierge desk. The front desk upgraded our room without our asking, and put us on a higher floor. Bottled water was plentiful, the gym -- while not huge -- was larger than those at many similar hotels. I appreciated the hotel package that included valet parking and drink coupons. All in all, I was very satisfied.
January 13, 2014
Rated 5 out of 5 by Janet78 W Chicago City Center - Great place to stay
Friendly, welcoming staff. IPO Restaurant has excellent food. Overall pleasant stay for business or a fun weekend in Chicago.
January 11, 2014
Rated 3 out of 5 by BusTraveler80 Probably not the best SPG option in the Chicago area
Not a terrible experience, but I doubt I'll stay at the W Chicago City Center again any time soon. Certainly not again if I ever have a car with me. Vallet parking was ridiculously expensive! The hotel lobby was very dark each time I went through it. (I think this must simply be part of the overall "W atmosphere", but I don't enjoy it.) Service at the house restaurant was very slow and portions (though tasty) were very small. The room was nice, the bed was comfortable, and I always appreciate bathrooms that include bath wash and not just bar soap. However, I didn't appreciate the lack of bedside power outlets. Decent workout facility.
January 11, 2014
Rated 5 out of 5 by Taylor10 A dream come true wedding
My daughter had her wedding on New Year's Eve at the "W". It was fantastic. The staff helped make this a dream come true for my daughter and her new husband. The facility was elegant and everyone was extremely attentive to all of our needs. If I had another daughter, she would get married at the "W" too. Thank you.
January 2, 2014
Rated 3 out of 5 by lasttimeatthishotel Trying too hard to be cool
Lobby is too small to hold partys in or get-togethers. A fire hazzard waiting to happen..you can not get into the hotel or out when they have these functions. Nearly impossible to hear the converstaion with the front desk or the concierge, can not get to the elevators. The rooms are dated and they dont have normal amenities, like a cofee maker. All-in-all I would recomend another hotel..this place is trying to hard to be cool to all of the wrong groups.
December 22, 2013
Rated 5 out of 5 by Gabster Adorable Room
Very nice hotel with great staff.
December 20, 2013
Rated 5 out of 5 by Paularene Clean Friendly
Wonderful from the time Ernesto took my car
check in friendly and fast
Private party in the great room and the coordinator
was WONDERFUL and accomidating great experience I've had in a long time!!!
December 16, 2013
Rated 5 out of 5 by Jeff1801 Outstanding Property, Outstanding Service
I was in Chicago for two nights and the W was the most convenient SPG property for my meetings. From the moment I arrived and through my departure, the hotel staff provided exceptional service. Of particular note was the staff at the front desk and restaurant (including room service). My only issue is that I still have trouble with the limited surface area of the bathroom countertop. Convenient or not, I have decided to make the W Chicago - City Center my hotel of choice whenever I am downtown.
December 15, 2013
Rated 2 out of 5 by Toz1 Bad room
I was put in a downgraded small room, and all they offered in compensation was 500 starwood points, which was not sufficient.
There was loud train noise in the room from the local L train and it was really loud and disruptive to my stay.
When I addressed this upon checkout to the hotel staff, their response was "We hope it's better next time…thanks".
There probably won't be a next time at this hotel. I am a Startwood Gold member and there was no service at this hotel and I paid $250 for a bad room with a train running through it.
I reallly have enjoyed W properties in the past, and was really disappointed with how they handled my stay this time.
December 13, 2013
Rated 5 out of 5 by suman514 Another solid stay!
This was my second time staying at the hotel, and it was another solid stay. The hotel is well situated in the business district, and well-positioned for a 2 hour walk to see some stunning architecture in the loop! It's also close to the metro and the L train.
My room was big, and had a comfortable desk to work on. Bed was super comfortable and there was a walk-in closet (awesome!). Internet connection was really good. All-in-all the room was perfect.
I'd like to give a special thank you to Erwyn who checked me in. He also found me a "normal" hairdryer so that I could do my hair properly. Thank you!
December 13, 2013
Rated 5 out of 5 by Nipper4K Enjoy the Lobby
Lobby is a great place to relax and enjoy conversations with friends.
December 12, 2013
Rated 4 out of 5 by REN70 Cool Hotel
This hotel blends good amenities with a great vibe. Parking rate is over-the-top at $60/day, but otherwise we enjoyed our stay and liked what the hotel had to offer.
December 9, 2013
Rated 2 out of 5 by JessicaAB2013 Do not recommend.
The staff is terrible, by far the worst experience I have ever had a hotel before. The staff will treat you like crap; the only thing that made this hotel somewhat tolerable was the manager Chris. Chris did his best to try and turn our experience around but it did not work.
November 25, 2013
Rated 1 out of 5 by scuba99 Horrible room, excellent bar tender
No upgrade, noisy room, had to change rooms twice - -was offerred a cool room on 3rd floor next to the train.
Bar tender was african american and was superb
November 22, 2013
Rated 2 out of 5 by santorini Staff was insincere and unappreciative of my loyalty to Starwood. Concierge was way off and trivialized our request. This hotel is all about the bar
Hotel was all about the bar and did not care as much about the loyal SPG members. Concierge had his own agenda and was not helpful.
November 19, 2013
Rated 3 out of 5 by Ratwig Staff Mixed Bag
I am a fair easy going person, but found some staff down right rude and unhelpful. Other staff members were exceptional.
November 18, 2013
Rated 4 out of 5 by JustAnotherChick Great Location and Features
Had a great time; a bit noisy because of the train, but overall, I had a blast. Super comfortable, spacious room. Great drinks and atmosphere in the lobby bar as well.
November 18, 2013