Rated 4 out of 5 by WorldTraveller29 Nice hotel- terrible restaurant service
We were upgraded upon request by front desk Steven who was very nice. The bathroom didn't have a trash bin so it was a little annoying. We ate at the bar the first night, service was fine. The second night we had dinner at the hotel restaurant and the service was incredibly slow. Amazingly, the restaurant was only half full, so there wasn't really an excuse to have taken forever with serving drinks and food. The food itself was great though, the chef is very creative.
We opened a box of cashew nuts in the room and they tasted softer than usual. It wasn't until I got home that I discovered the cashews expired two weeks ago- god knows how long they've been sitting in the room.
The Acura complimentary car service available at the hotel was pretty awesome though- anywhere in the city within 5 miles. Driver was courteous and friendly and it was easy to make an appointment- wish they are available prior to 1pm each day though.
Overall hotel was good but not spectacular, but it has the potential to be if it focuses on overall customer experience including the housekeeping and the restaurant.
October 13, 2012
Rated 5 out of 5 by klmcnabb QUick Trip
In and Out, had some issue at check-in, resolved VERY quickly! Happened to be my cards fault. Great Staff helped me through. Wonderful room. Lauren was amazing as well as everyone who helped me!
October 15, 2012
Rated 4 out of 5 by Tweek18 Great location
I enjoyed my 1-night stay at the W. Would have appreciated a coffee maker in the room. I realize the dim lighting serves a purpose in terms of ambiance, but it was a bit problematic for me.
October 1, 2013
Rated 4 out of 5 by BigTfromSF library conference hotel
While in Chicago the last week of June for the annual ALA library conference I had the chance to stay 3 nights at one of the better Starwood hotels in US. The staff was great and very helpful.
July 5, 2013
Rated 5 out of 5 by MCCP1910 Impeccable service! One of my favorite W hotels!
I've stayed at many W hotels around the world, and W Hotel City Center is indeed one of my favorite W hotels. The hotel is situated at a very convenient location in the center of Chicago. My stay is just simple perfect. The room is very spacious, clean, and quiet. I am extremely impressed with the attention to detail the hotel had put with everything. From the "good morning" and "good evening" elevator carpet, to the cupcakes, warm chocolate cookies, and hot cocoa served at the lobby. The service is way beyond my expectations!! Eden at the concierge was extremely friendly and helpful in providing us directions to our destinations and gave us many helpful restaurant recommendations and travel tips. The Acura experience was just simply comfortable and neat! The chauffeur was very professional and allowed us to experience the vehicle fully. The lobby is clean and well-decorated. We also ordered room service and had a drink at the lobby bar. Overall, the amazing staff and excellent service at the hotel made my first trip to Chicago memorable and I will definitely go back and stay there again. :D
March 9, 2012
Rated 5 out of 5 by Igal Staff was excellent
The hotel staff including the GM Alejandra and the concierge Laurelin were extreamly accomodating and have made our stay perfect.The hotel is clean, removated and services is excellent
November 7, 2012
Rated 5 out of 5 by Nance914 Amazing service from the staff
Everyone from the valet, bellman, desk clerk to the room service waiter were beyond belief with friendly over-the-top service. Kudos for having such wonderful people working in your hotel!
July 1, 2013
Rated 2 out of 5 by km84 Less than was expected
I would not recommend this hotel. The room was tiny and felt muggy whenever we entered -probably due to the lack of ventilation in the bathroom. The bedding and linens were nice, however.
October 30, 2012
Rated 4 out of 5 by REN70 Cool Hotel
This hotel blends good amenities with a great vibe. Parking rate is over-the-top at $60/day, but otherwise we enjoyed our stay and liked what the hotel had to offer.
December 9, 2013
Rated 4 out of 5 by John1959 Room
The room I was assigned was not one of your best, it was nearly impossible to control temp and when the cooling unit was on the air blew directly on the bed. Not very user friendly
March 13, 2013
Rated 4 out of 5 by JustAnotherChick Great Location and Features
Had a great time; a bit noisy because of the train, but overall, I had a blast. Super comfortable, spacious room. Great drinks and atmosphere in the lobby bar as well.
November 18, 2013
Rated 4 out of 5 by MattB Great Location
I was there for a work conference, and one night had to change hotels. The hotel is central to everything and all staff was really nice. Walking distance to the train station.
April 8, 2013
Rated 5 out of 5 by DrQP none better
The W City Center always comes through for me. So helpful, so willing to go the extra mile. Thats how you conduct good business. They will keep getting mine for years to come.
November 28, 2012
Rated 5 out of 5 by Rocknrunnr downtown overnight
Have stayed here before and very pleased with the facility and staff.
February 5, 2014
Rated 2 out of 5 by Orv12345 Nice location, room was dirty
Location is great, but the room was not consistent withe the image of the hotel. The floors wee dirty, the batrhroom was tinier than in previous stays.
November 4, 2013
Rated 5 out of 5 by Nic88 Excellent service, nice rooms
I couldn't have asked for a better stay. The rooms were spacious, comfy, and chic. Central location in the city, perfect for staycations or out of town visits!
February 19, 2013
Rated 5 out of 5 by Vamaceta This hotel has very nice rooms and very good concierge service
This hotel has very nice rooms and very good concierge service
Even though is not located in the magnificent mile, it's only 4 blocks from the Millennium park
March 6, 2013
Rated 5 out of 5 by Glunk Classy Hotel
Modern well-appointed room
Only criticism is small closets
January 30, 2014
Rated 3 out of 5 by businessTraveller78 Location is very good but rooms are really not good at all
This Hotel is well located with a great stuff but rooms need a lot of improvement. Not satisfactory at all. They have a very good service and staff.
October 5, 2013
Rated 5 out of 5 by Dan75 Just right...
The hotel was located in the perfect place for my meetings in downtown Chicago... and the room was perfect for my needs (quiet, convenient, etc).
October 11, 2013
Rated 2 out of 5 by santorini Staff was insincere and unappreciative of my loyalty to Starwood. Concierge was way off and trivialized our request. This hotel is all about the bar
Hotel was all about the bar and did not care as much about the loyal SPG members. Concierge had his own agenda and was not helpful.
November 19, 2013
Rated 5 out of 5 by arch fun even with march madness
my wife and i stayed for a get away weekend. we had a great time even though it was st pattys day and march madness. the staff is great.
March 19, 2013
Rated 3 out of 5 by Ratwig Staff Mixed Bag
I am a fair easy going person, but found some staff down right rude and unhelpful. Other staff members were exceptional.
November 18, 2013
Rated 4 out of 5 by Kimmy100 Clean, but small
The employees were excellent. The room was very clean, but small.
January 20, 2014
Rated 5 out of 5 by sl2013 Outstanding Customer Service
This Hotel is Beautiful and comfortable. The staff is amazing!! Their customer service is above and beyond anyones expectations!!!
March 12, 2013
Rated 3 out of 5 by Docdom55 Bed and noise unacceptable
Room was nice cool and trendy however bed hard as a rock very noisy refrigerator all nite long prevented a good notes sleep
July 28, 2013
Rated 4 out of 5 by Sarath comfortable
It was a comfortable stay. The location is excellent as all the businesses in the financial district are easily accessible.
July 22, 2012
Rated 3 out of 5 by michaelm74 Older Hotel, very tight room even tighter bathroom
As a frequent W guest, this hotel is not up to the traditional standard I've come to know and love from other W's.
September 30, 2013
Rated 2 out of 5 by Drake4519 Great location but....
The hotel is in a great location and sadly thats the only nice thing I can say about my stay. After being ignored at check in for over 10 minutes, I was handed a key to a room. Upon entering the room, it was obvious from the strewn trash and the unflushed toilet full of urine that the room had not been cleaned. Upon contacting the front desk, I was given a different room. The remainder of my stay I noticed an overall lack of cleanliness with the hallways only cleaned intermittently. I was at the lobby of the hotel when it began to down pour, I asked the concierge if we may borrow an umbrella to which he responded there is one for purchase in your room. Not what I would expect from an SPG hotel of this standard. At check out, I was once again left standing by an empty reception area for someone to arrive. I mentioned it to the concierge that was within eyesight of my location and all he could say was that someone will be with you. Another 10 minutes passed and no one arrived, I asked the concierge if he may actually call on someone to help the ever growing line of people to which he got off his personal cell phone and called someone. Will not stay here again, travelers beware.
November 7, 2013
Rated 5 out of 5 by pmhnyc Very Solid Hotel
great Loop location and interestng decor and lobby. Service terrific wold reccomend if need to be in Loop in Chicago
April 22, 2013