Rated 3 out of 5 by AG2014 Trendy and cool design but small rooms
I know hotel rates in Chicago are high, but sorry, $260 for a tiny small room in an old building. Close to the L train which runs frequently and causes a noise which is unbearable.
March 14, 2014
Rated 4 out of 5 by WorldTraveller29 Nice hotel- terrible restaurant service
We were upgraded upon request by front desk Steven who was very nice. The bathroom didn't have a trash bin so it was a little annoying. We ate at the bar the first night, service was fine. The second night we had dinner at the hotel restaurant and the service was incredibly slow. Amazingly, the restaurant was only half full, so there wasn't really an excuse to have taken forever with serving drinks and food. The food itself was great though, the chef is very creative.
We opened a box of cashew nuts in the room and they tasted softer than usual. It wasn't until I got home that I discovered the cashews expired two weeks ago- god knows how long they've been sitting in the room.
The Acura complimentary car service available at the hotel was pretty awesome though- anywhere in the city within 5 miles. Driver was courteous and friendly and it was easy to make an appointment- wish they are available prior to 1pm each day though.
Overall hotel was good but not spectacular, but it has the potential to be if it focuses on overall customer experience including the housekeeping and the restaurant.
October 13, 2012
Rated 5 out of 5 by Pizzajake Happy and Satisfied
Even though the room was small it was very comfortable and clean. Normally I toss and turn when trying to go to sleep in a hotel,but at the W it was so comfortable that I immediately fell asleep.
October 11, 2013
Rated 2 out of 5 by MG86 Noise
I wrote s long email to W Hotels talking about the loud noise from train s which could be heard even up on the 12th floor. No one seemed very concerned when I mentioned it during check out
January 31, 2014
Rated 5 out of 5 by klmcnabb QUick Trip
In and Out, had some issue at check-in, resolved VERY quickly! Happened to be my cards fault. Great Staff helped me through. Wonderful room. Lauren was amazing as well as everyone who helped me!
October 15, 2012
Rated 5 out of 5 by MCCP1910 Impeccable service! One of my favorite W hotels!
I've stayed at many W hotels around the world, and W Hotel City Center is indeed one of my favorite W hotels. The hotel is situated at a very convenient location in the center of Chicago. My stay is just simple perfect. The room is very spacious, clean, and quiet. I am extremely impressed with the attention to detail the hotel had put with everything. From the "good morning" and "good evening" elevator carpet, to the cupcakes, warm chocolate cookies, and hot cocoa served at the lobby. The service is way beyond my expectations!! Eden at the concierge was extremely friendly and helpful in providing us directions to our destinations and gave us many helpful restaurant recommendations and travel tips. The Acura experience was just simply comfortable and neat! The chauffeur was very professional and allowed us to experience the vehicle fully. The lobby is clean and well-decorated. We also ordered room service and had a drink at the lobby bar. Overall, the amazing staff and excellent service at the hotel made my first trip to Chicago memorable and I will definitely go back and stay there again. :D
March 9, 2012
Rated 4 out of 5 by BigTfromSF library conference hotel
While in Chicago the last week of June for the annual ALA library conference I had the chance to stay 3 nights at one of the better Starwood hotels in US. The staff was great and very helpful.
July 5, 2013
Rated 5 out of 5 by Igal Staff was excellent
The hotel staff including the GM Alejandra and the concierge Laurelin were extreamly accomodating and have made our stay perfect.The hotel is clean, removated and services is excellent
November 7, 2012
Rated 4 out of 5 by Tweek18 Great location
I enjoyed my 1-night stay at the W. Would have appreciated a coffee maker in the room. I realize the dim lighting serves a purpose in terms of ambiance, but it was a bit problematic for me.
October 1, 2013
Rated 5 out of 5 by Mertis39 Excellent staff
Upon checking in, the person at the front desk realized I was not feeling well and put me in a quieter room so that I would be able to sleep well which I thought was a nice touch.
February 16, 2014
Rated 3 out of 5 by bear8587 staff responsiveness
the staff was great -- they worked with us on upgrading from a king to a room with two doubles -- we also lost two significant items both of which they found
April 8, 2014
Rated 5 out of 5 by Nance914 Amazing service from the staff
Everyone from the valet, bellman, desk clerk to the room service waiter were beyond belief with friendly over-the-top service. Kudos for having such wonderful people working in your hotel!
July 1, 2013
Rated 5 out of 5 by JdoubleL Consultant
Great place for business at the Willis Tower
June 5, 2014
Rated 2 out of 5 by km84 Less than was expected
I would not recommend this hotel. The room was tiny and felt muggy whenever we entered -probably due to the lack of ventilation in the bathroom. The bedding and linens were nice, however.
October 30, 2012
Rated 4 out of 5 by paduty My Impressions
The hotel staff were all very nice and helpful. The room was comfortable and well appointed. The bar was lively and fun. The restaurant food was mediocre and service was poor.
February 21, 2014
Rated 5 out of 5 by BK555 A very nice stay
It was a very nice experience staying at W Chicago. The staff was very courteous and friendly. My room was great and very inviting. I would recommend your hotel.Thank you.
March 6, 2014
Rated 4 out of 5 by NextTrip Excellent Service at Check-In
Kattie and Aurora(?) provided excellent services during my check-in process!
May 26, 2014
Rated 4 out of 5 by TravelingFather Warm reception in a cold climate
The friendly informative staff help make my family's stay cozy and comfortable. Despite being booked to capacity, the rooms were quiet and clean, and all of our needs were met.
February 5, 2014
Rated 5 out of 5 by DavidJ40 Chicago Center W Hotel
The hotel was very good in general, although the room was a bit cramped
May 26, 2014
Rated 4 out of 5 by John1959 Room
The room I was assigned was not one of your best, it was nearly impossible to control temp and when the cooling unit was on the air blew directly on the bed. Not very user friendly
March 13, 2013
Rated 5 out of 5 by RedmondTraveler Convenient for business
This is my 2nd time at this hotel in 2014, I find it very convenient to attend my business meetings and exploring Chicago
April 30, 2014
Rated 4 out of 5 by MattB Great Location
I was there for a work conference, and one night had to change hotels. The hotel is central to everything and all staff was really nice. Walking distance to the train station.
April 8, 2013
Rated 5 out of 5 by DrQP none better
The W City Center always comes through for me. So helpful, so willing to go the extra mile. Thats how you conduct good business. They will keep getting mine for years to come.
November 28, 2012
Rated 4 out of 5 by JustAnotherChick Great Location and Features
Had a great time; a bit noisy because of the train, but overall, I had a blast. Super comfortable, spacious room. Great drinks and atmosphere in the lobby bar as well.
November 18, 2013
Rated 4 out of 5 by REN70 Cool Hotel
This hotel blends good amenities with a great vibe. Parking rate is over-the-top at $60/day, but otherwise we enjoyed our stay and liked what the hotel had to offer.
December 9, 2013
Rated 5 out of 5 by Nic88 Excellent service, nice rooms
I couldn't have asked for a better stay. The rooms were spacious, comfy, and chic. Central location in the city, perfect for staycations or out of town visits!
February 19, 2013
Rated 5 out of 5 by Vamaceta This hotel has very nice rooms and very good concierge service
This hotel has very nice rooms and very good concierge service
Even though is not located in the magnificent mile, it's only 4 blocks from the Millennium park
March 6, 2013
Rated 4 out of 5 by businesstraveler12345 Great hotel; needs better gym
The hotel is cool and the staff are great. My only real complaint is that the gym is tiny and I'd say inadequate for a hotel of this size.
March 2, 2014
Rated 2 out of 5 by Orv12345 Nice location, room was dirty
Location is great, but the room was not consistent withe the image of the hotel. The floors wee dirty, the batrhroom was tinier than in previous stays.
November 4, 2013
Rated 4 out of 5 by JoeS967 Great Location
Great location in the middle of it all.
May 23, 2014