Rated 4 out of 5 by Lole83 Great location and pool
W hotels are generally very good. The staff at this hotel in check-in counters is very mediocre. Our whole group just joked all the way through about how they were aspiring actors looking down on their job responsibilities as they are better than that. Every request made to them was handled as if they were doing us a favor. Quite a different experience from staff at W Madrid, Barcelona or Vieques
April 17, 2014
Rated 1 out of 5 by ifeuer Worst W hotel that I have stayed at..
To be honest, this was the worst W hotel I have ever stayed at. The front desk person was awesome..but once I got to the room, was completely disappointed. Disappointed enough that I am evaluating my overall use of Starwood Hotels.
1. The beds that are supposed to be so great and normally are....was horrible...felt like a giant hole in the middle of the bed
2. the lights only turned on with several of the lamps with playing around over and over with them
3. the shower water temperature was ridiculous. water was either burning hot or ice cold...no way to even come close to something in the middle and comfortable
4. water didnt drain in the sink
April 4, 2014
Rated 4 out of 5 by walker27 Convenient for visiting UCLA/Hollywood
Even for those who do not have cars in LA, this hotel is convenient for visiting UCLA (walking distance) and Hollywood (a single bus ride away)
April 14, 2014
Rated 5 out of 5 by KirkW Staycation
I decided to take a little staycation and checked in to the W. Was greeted by a very polite & professional Valet and bell staff as well as the front desk personnel. Our room was spacious, comfortable and CLEAN!!!!
The pool was a very a relaxing environment with a terrific service staff.
I was fortunate to meet the food and beverage director who recommended a restaurant that made the evening unbelievable! All in all the W is a great hotel. I will be back soon :)
April 11, 2014
Rated 3 out of 5 by emelle33 Great Location
We had to wait over 10min for a staff member to arrive before we could check in. When he showed up, Joseph gave me a little attitude. I'm not sure if the patrons before us flustered him or maybe he didn't like my disgusted look at having to wait... He quickly recovered however, was extremely polite and upgraded us to a Mega Suite.
Unfortunately as spacious as our room was, it was dirty. Stains on the carpets, long hairs and dirt on the couch, the beds were sloppy. One of the bathrooms had mold in the grout.
One bright spot: the parking valets that day were very friendly and helpful.
April 7, 2014
Rated 5 out of 5 by Karal Excellent service
We loved the W and the rooms are wonderful. We arrived early due to an early flight and Cynthia at the Front Desk was exceptional. We order room room service and took a nap since we had a big weekend planned. Everyone was professional and accommodating from check in to check out. Thank you.
April 8, 2014
Rated 5 out of 5 by lynneinlr Very Nice Hotel
The staff at this hotel could not be more friendly and helpful! From the front desk, to the bellmen, I had a great experience. The bell staff in particular were great. We were upgraded to a better room at check in. Our suite was well appointed, clean and stylish. The hotel is located very close to UCLA. It is great to be treated so well by all hotel staff.
April 7, 2014
Rated 5 out of 5 by Ojaibilly Awesome staff
I love this hotel. I am a long time Platinum member and frequent guest. The hotel is fantastic , the location is excellent but it is the staff which truly distinguishes this hotel. I favor Ws, this one is the BEST.
April 5, 2014