Rated 4.2 out of 5 by 196
Rated 5 out of 5 by Michael007 Wonderful
We stayed over a month while searching for a home in LA - with kids and dogs. The staff were all exceptional and we were taken care of like family - close family! Would highly recommend this hotel.
December 2, 2013
Rated 5 out of 5 by Jewels33 Heaven
This hotel was great and very beautiful! I want to also thank the staff for upgrading my room for my birthday I really appreciated that so much. All the staff was great the gentleman I believe the name of Roger who took us to our room was very helpful and my parents loved that he spoke spanish. There was also another woman who was super nice I belive her name was Melinda I think I know it started with an M but she sent up a DVD for the night and was very cheerful. The only thing I would change is the person who checked me in and out and they were the same woman and I did not catch her name all I know is she was young and had blonde hair. She was there on the 25th and my checkout the 27th. Everyone was super nice over and beyond except for her. Thank you to everyone at your hotel who made my birthday a great night and I had just had surgery and everyone was so understanding. Happy Holidays!!!
November 29, 2013
Rated 4 out of 5 by Jakarta This hotel has spacious room
This is a very pleasant hotel for a family with young children. The room service is excellent.
November 24, 2013
Rated 5 out of 5 by RandyNYLA When can I come back ?
From valet, to front desk, to the room, to relaxing by the pool, you know you are in a special place. Not sure what you want? Just ask Natalie or Amber behind the bar, and let the magic happen. If possible, I would like to live at this W.
November 22, 2013
Rated 3 out of 5 by SandyD1028 Disappointed
We were disappointed in our stay by the poor service at the restaurant on Monday night and the poor service at the bar on both Monday and Tuesday night. The people were great but the service was very slow.
October 31, 2013
Rated 5 out of 5 by BUSAUSA Best W in the West Coast
Fantastic stay - the staff is truly customer-focused and seems genuinely pleased to work at this property. Truly very impressed!
November 16, 2013
Rated 2 out of 5 by MOOK tattered exhorbitance
This hotel used to be nice, with attention to detail and reasonable rates, good staff. Now, not so much. For $363.00/night we got a small suite on the fourth floor, on a light well. The floor was noisy. The bath sink didn't drain right. The toilet paper holder had been yanked out of the wall (maintenance said they couldn't fix it until we left). Maid forgot to leave drinking or wine glasses. We got one bar of soap but needed two for sink and tub. Furnishings look tattered. We were charged a "room revenue" of $50.00/day, and another $40.00 for what I don't know. Over $1200.00 for 3 nights in these conditions was unnacceptable. Won't be back...
March 11, 2013
Rated 1 out of 5 by sanja2 Overated and Overiced!
Poor Management & Service
November 10, 2013