Rated 3 out of 5 by astockler Disgusting Matress
Whilst staying at this hotel after the first night's sleep I removed my sheets in the morning to find a huge brown stain right across the centre of the matress (I should point out that this was NOT caused by me!). This is truly disgusting and how it could not have been discovered during a previous cleaning is beyond me. This was dealt with efficiently but I would like a full explanation as to why this was allowed to happen as my faith in the cleanliness of the rooms at this hotel (which I have stayed at many times int he past) is completely destroyed.
The room had also not been cleaned by 6PM on one of the days.
July 15, 2014
Rated 1 out of 5 by rshoff Customer Service Lacking
The service at this hotel was totally unacceptable. The hotel manager was unresponsive and seemed quite overwhelmed with all of the service issues at the hotel. Several times I came to the front desk and waited over 10 minutes for some one to come and help me...there was simply no one available. The service at the pool was VERY slow and the pool was closed on Friday with no prior notification to quests. One positive comment were the bellmen - they were all so helpful and nice. This hotel clearly needs better management, better trained staff, and accountability when issues arise. A very very disappointing experience.
July 14, 2014
Rated 2 out of 5 Needs to refocus on basics
While the decor is trendy and updated, management needs to refocus on the basics of hotel services:
-Check in took 25-30 minutes as the associate at the desk, likely new, had to continually run to the back office to ask how to proceed for a standard check-in Line of guests continued to back up and no other associates came to help her or to manage the back up for 10-15 minutes.
- At check in front desk associate made a continual mention of platinum welcome package that would be in my room...however when I got to my room there was nothing (I don't really care about a platinum welcome package, but if your staff is going to make a big deal about something, they should ensure that it is actually in place).
-Bathroom smelled of sulfur once the shower was turned on and mildew / mold very visible in the shower stone work and air duct (which while the stone work is nice looking, it was not installed or sealed properly). Likewise, light fixture in shower had obvious water penetration as it would flicker on and off randomly.
July 18, 2014
Rated 2 out of 5 by HonestAbe007 Close to UCLA Medical Center
I pickled this hotel because of it's close proximity to UCLA Med Center. Only 2 short blocks! Unfortunately my room was in need of refurbishing. There was mold in the shower and the carpeting in the room was rippled and not laying flat. Very hard to get a good night sleep because the room doors slam closed and make a lot of noise. The location to UCLA and Westwood is great so it would be worth it for the hotel to refurbish and freshen up. Then the $38 overnight parking might not hurt so bad!
July 15, 2014
Rated 4 out of 5 by Carol01 Great staff but bathrooms lack space for toiletries
There are a variety of rooms and some bathrooms have a side table, but if not, you have to use the desk right outside to store toiletries, make-up, curling irons, etc...not enough vanity space - but rooms are spacious - lighting is lacking and outlets by the bed for cell phones require you to unplug the clock radio. Did not always have water in room other than the cash bar, but housekeeping did a good job when notes were left. Hotel is in a great location and minutes from Beverly Hills. Restaurant breakfast staff is more responsive than in the past when I stayed here. Thanks!
July 11, 2014
Rated 5 out of 5 by nickmame Fantastic Stay
Awesome team and great attitude from the minute you pull up to park to when you leave, being handed a bottled water for the ride home. Best place in West LA to stay.
July 15, 2014
Rated 4 out of 5 by doctorrisk Mostly Good
There were positives. The gym was very good for the size of the hotel. The rooms had nice TVs and plenty of lights -- although you had to turn on some on the lamp itself. The main problem was the bed was kind of hard. If there was a way to pick a room based on firmer or softer mattress, that would be a big plus. But my back was definitely sore after sleeping. Also, I really do not like to pay for Wi-Fi access. So that was a negative.
July 11, 2014
Rated 2 out of 5 by june14 Needs improvement
rooms are uncomfortable: bathroom sink is unusable because shallow basin so close to faucet. walking in front of bed means walking into tv on wall. all bedroom outlets facing bed and were unusable unless leaving devices on floor. desk chair was cheap hard plastic and needed couch cushion to make bearable. no thought given to lighting or decorating. ie useless lighting by vanity, large picture hung low and behind large lamp that used up night stand so no place to put device. retro analog alarm clock that had wrong time and took several minutes to correct. at pool bar, took over an hour to get a salad because staff were watching world cup. couldn't get service. period. conference meeting breakfast and lunch dessert were fabulous and the exception. rest of food was mediocre, at best. check-in was not smooth either. and really don't appreciate the nickel and diming at nicer hotels (business center computer and printer).
June 27, 2014