Rated 2 out of 5 by pennyjoe This hotel is very expensive
We had had dinner in the bar area last year before you remodeled the down stairs which made us want to stay with you this time. We were surprised at the new bar facilities way too dark for us. We were not fond of the changes. It is dark and unfriendly down stairs. There was only one elevator working so long waits.
However, we ate at the pool area. It was light and airy and the food was wonderful. It was the best part of our stay at your hotel.
March 8, 2014
Rated 1 out of 5 by newspgmemeber I will NOT return to that property any more!
People do not treat you nice if you do not have a higher status. I was assigned a room nearby the elevator. I was waken up by the noise from the lobby every single hour during the night stay!
The heat system in that building was down, not fixed on time. I complained and called the front desk four times! half an hour later, someone came in and brought a chaep heater to my room. He knew it has been a issue not been solved yet. At least, the heater is working, but I am paying $300 per night to bear the noise with a cheap little heater working in my room.
Parking area is really unconvient if you drive from the other side of the tiny road.
The building is really old, room windows are dirty.
I will NOT return to this property any more! This is the worst W I have ever stayed!
March 7, 2014
Rated 5 out of 5 by 987Spyder Recent Stay
Checked in late after a very long day - even approaching midnight, the desk staff were on top of their game. The room was extremely accommodating - a nice mix of style and function. I liked the concept of the Continental breakfast (i.e. choose 3 items from the bar", but the execution by the staff was a little lacking. Nice to be tucked-in a couple blocks off the "main-drag" - will definitely be back!
March 8, 2014
Rated 3 out of 5 by Waterpolo7 Needs updating!
We have stayed at this hotel for years when we need to be at UCLA for water polo competitions. However, lately, the hotel looks very worn especially in the lobby and rooms. The lobby furniture is long past its prime and the sectionals in the bedrooms needs help. I am a commercial design and would love to help them update this to be more relevant.
March 8, 2014
Rated 4 out of 5 by joes12 W Westwood
Overall, I was very satisfied. I believe the property is a bit dated, but overall very good. Your staff was very helpful and accomodated my early check in. I had trouble with the internet sign in on both days. The kids party on the second floor was very loud; although, they did end around 11:00 pm.
March 4, 2014
Rated 2 out of 5 by LMG2014 Not what I remembered
I LOVED this hotel when I first went there about ten years ago. So, I thought it would be a memorable hotel to stay out for my son's birthday weekend trip to LA. The staff was incredible, and I can't say that I have ever had better customer service at any other hotel. The staff even delivered a personalized birthday greeting to our room, which was super sweet (thank you)! However, the facilities were disappointing to say the least. The hotel looks like it could use some TLC, including the pool area that I remembered as being so cool before. The upgraded penthouse room that we were given (as the room we booked was oversold) had a trendy suede chaise lounge chair in the bedroom, but it had so many stains on it that I couldn't stand to even place my suitcase on it. It definitely needs to be replaced, as it only gives you the impression that too many people had left their marks in that room. I expected much more from the hotel. Perhaps the W Hotels are now not so hip as they once were? I sure hope that is not the case, as I have enjoyed so many memorable stays at the W previously.
March 3, 2014
Rated 5 out of 5 by Dali Extraordinary
What a great experience. First time in a W Hotel and it went far and beyond my expectations. Had a great weekend in a great city!
February 10, 2014
Rated 5 out of 5 by Jason0131 Good
Nice experience, I will come back again
February 21, 2014