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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4 out of 5 by 395 reviewers.
Rated 5 out of 5 by My Favorite Hotel in the Los Angeles Area I have been coming to this hotel since it opened as a W Hotel in 1998. Almost always, I get a nice upgrade (there are numerous spacious rooms and suites) and the staff is super friendly. The hotel is adjacent to Westwood Village, with numerous dining and nightlife options, and a short ride away from Beverly Hills, Santa Monica and West Hollywood. The pool scene is very "California chic" and the entire hotel embodies the casual and comfortable southern California lifestyle, with attractive décor throughout. The only fault is that service at the Backyard restaurant (next to the pool) can be slow, especially on weekends, and the pool staff, while friendly, could more quickly remove the towels of departed guests, freeing up more lounge chairs for people to use. As always, I will definitely be returning to this hotel in the future. July 19, 2016
Rated 3 out of 5 by Decent choice for the location I stay here several times a year due to the location being near where I need to be. The hotel itself is pretty nice. The rooms are a good size, especially the suites. Some of the bathrooms are in desperate need of refurbishment. I often get some type of upgrade as a platinum guest. My experiences with the staff are mixed - some are pleasant and professional while others couldn't be bothered. It's not uncommon to have to wait in line to check in, even with staff available. A friend of mine was overcharged for parking when visiting me on a recent visit. The parking guy clearly tried to pull a fast one and was called on it. Overall, for the price I expect a better experience. July 16, 2016
Rated 4 out of 5 by Nice place and a great location! It's a very nice hotel. Unfortunately the place was under construction. That was disappointing since there was no mention of it during the reservation process. We had to go to a 2nd floor meeting room to check in. Lobby was closed. They also couldn't find my reservation although it was showing in the SPG APP. So here's where I start to get worried. We checked into the room - a deluxe King - more of a mini suite - big but it was dusty so nobody used the room for awhile. There were large clear stains on the wall and also dirty light switches, like motor oil. Something happened here clearly. I realized at that point that I'm either being tested or they truly don't know what's going on with this room. I called the 2nd floor, at this point we're getting tired as everything has been a delay - except the Valet. Well into an hour they say "we'll send up a room stylist" LOL... I'm thinking maybe we are on Candid Camera. The guy shows up somewhat deadpan and proceeds to waste time walking around and looking at everything. He then leaves and says we will call and let you know what other rooms are available. Now I'm disappointed sitting in this room waiting for a call. Finally what appears to be a security guard comes over and brings us back to the makeshift reservation desk, they found us a much better room, a 2 bedroom suite. Clean and very comfortable but a little too glam for my taste. From there on things were much better. Breakfast was pricey but absolutely perfect and worth it. Gym was great. The location is really special and luxe. The pool area is fantastic, the beds were very nice. Staff were generally helpful. I will definitely go again but will double check over the phone first! July 7, 2016
Rated 2 out of 5 by Overpriced and underwhelming As a platinum member, I have lots of experience at many Starwood properties. And dollar for dollar, this is one of the worst. No heavenly bed, no bathroom amenities like q-tips, no view, subpar breakfast, low quality room fit and finish, sheets weren't clean, dirty walls, bass note playing all night, and more. Just skip it. June 12, 2016
Rated 5 out of 5 by L.O.V.E!!! We were first time guests of this hotel! From start to finish we were blown away from the experience! It has been THE BEST hotel experience I have ever had. From valet, concierge and front desk, everyone was so friendly, accommodating and helpful! Brandon at the front desk greeted us with a friendly smile, had great charisma and even gave me and my fiancee drink tickets because we were celebrating our recent engagement! He was simply awesome! The hotel room Fabulous Suite is just that...FABULOUS! We really felt like celebrities! The entire hotel was amazing! Thank you also goes to Paoula, the In-House Rooms Manager...she upgraded my fiancee and I to the beautiful suite and she was so sweet to work with. The staff went above and beyond and for that we thank you for making our engagement celebration truly spectacular! We will be back!! June 6, 2016
Rated 4 out of 5 by This is a feel-good hotel I like this hotel because the staff is kind, beyond the modern bar / lounge area it has a relaxed atmosfere as you reach the backyard for breakfast, by the pool and cabannas in the garden. Also the location is pleasant, the village, a residential area and the proximity of UCLA, Getty Museum, East of Beverly Hills, not far from Santa Monica... June 3, 2016
Rated 5 out of 5 by Amazing Stay! My daughter booked our reservation here and we absolutely LOVED it! The service was simply amazing! Everyone was so friendly! The location was fantastic, we were able to go shopping and eating in minutes. May 24, 2016
Rated 3 out of 5 by Poor lighting and no coffee I like to sit on the couches in the suite, but I like to read. Do you realize that you have NO lighting for reading? There is no lighting anywhere in/around the couches--which must be meant purely for TV. I also appreciate a cup of coffee in the AM; I don't want to order room service nor go down to the outdoor restaurant to get it. What's hard about a complimentary coffee maker when you have all sorts of junk you sell on the counter? Lastly,re the bathroom-- where is counter space or shelving for toiletries? Where are extra hooks for clothing/PJs? An extra bathtowel bar rather than stoop under the sink? A far better placement for the shower controls would be along the long wall so one doesn't get showered with cold water when turning the shower on. I think the hotel is really poorly designed. However, the staff is delightful. May 24, 2016
  • 2016-07-27 T10:54:30.014-05:00
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