Rated 4 out of 5 Whimsical with Warm, Friendly Staff
The W had tons of character and whimsy. Great location. Fantastic rooms. Super friendly staff. Only two complaints: the AC system in my bedroom was super loud and, for some reason my room did not get cleaned. Good hotel though.
October 17, 2014
Rated 5 out of 5 by PHN1 Service
The staff is very friendly and they go out of their way to assist a guest. The room a very large with comfortable beds.
October 14, 2014
Rated 4 out of 5 by Ezekiel Subpar service, fantastic stuites, even better location
I stayed in their massive suite for a couple nights with a friend. We were happy to see that there was an additional pull-out bed in the office area. It was only that night where we figured out that there were no sheets for the extra bed. I ended up having to sleep on the couch, which wasn't as bad of a backup plan as I expected, but it was still disappointing to see that there weren't any sheets for the extra bed.
If you plan on having room service, be careful to note the fine print so you don't double-tip, and leave enough time for the food to be brought up. We ordered three plates of food, and it took more than 40 minutes before we received any of it. The food was great, but the wait was too long for the price paid. Aside from that, when the AC refused to turn off during the day, it took three calls over the course of four hours before anyone was sent up to look at it.
The view from the room was amazing at night. I enjoyed sitting at the dining table and looking out over the city to wind down for bed. There are a few local restaurants within walking distance, and many of the fancier restaurants are within a 15 minute drive, and Hollywood Blvd is right around the corner from there.
I still really enjoyed the room. It was clean, modern, and the open floor layout left nothing to be desired.
October 13, 2014
Rated 5 out of 5 by BMURR Amazing Hotel and Friendly Staff
Just stayed at the W Westwood and I was impressed, The property was beautiful and the staff was very friendly. From the moment I checked in to the friendly Wheels staff the trip was amazing. The wet area was beautiful and the WET staff was very accomidating. It was my first time in LA and the location of this hotel was perfect. I would definetly recommend this property!!!
October 7, 2014
Rated 5 out of 5 by GP1966 Great stay
Recently stayed at the W Westwood. As a lifetime Platinum I was upgraded to the Mega Suite which was awesome. Staff is excellent and dining by the pool had a great meal. I have stayed many times and will continue to return to the W Westwood.
September 24, 2014
Rated 2 out of 5 by MOOK tattered exhorbitance
This hotel used to be nice, with attention to detail and reasonable rates, good staff. Now, not so much. For $363.00/night we got a small suite on the fourth floor, on a light well. The floor was noisy. The bath sink didn't drain right. The toilet paper holder had been yanked out of the wall (maintenance said they couldn't fix it until we left). Maid forgot to leave drinking or wine glasses. We got one bar of soap but needed two for sink and tub. Furnishings look tattered. We were charged a "room revenue" of $50.00/day, and another $40.00 for what I don't know. Over $1200.00 for 3 nights in these conditions was unnacceptable. Won't be back...
March 11, 2013
Rated 4 out of 5 by jillkirk49 Great for an event
My company has been using this as a venue for an annual event for a few years now, but this is my first year organizing for them. Everything was wonderful: from my stay at the hotel to the event itself. We had a cocktail party out by the pool and the entire staff was very attentive and the food was great. Shannon, my event contact, was absolutely wonderful to work with and super helpful - even getting me a room for my stay in LA. I now know why we continue to come back to the W Westwood year after year. They certainly make putting on a client event a breeze.
September 16, 2014
Rated 2 out of 5 by ATXINBOS Amenities
This property sold out it's Backyard (restaurant, bar, pool and cabanas) to a private party without notifying paying guests. I am paying top dollar for this hotel because of its amenities. I expect them to be open for guests.
The unconcerned concierge had the nerve to casually tell me that the hotel often closes these areas as they are bought out by private parties.. Without apology, she said that they would arrange for me to spend the day by their sister hotel's pool for the day. My response would have been that they should pack up all of my things and move me permanently to their sister hotel. I received no apology whatsoever from the concierge. She should be fired. I plan to write a scathing letter to the manager of the hotel and to corporate relations expressing same. My recommendation is to NEVER book this hotel.
September 23, 2012