Rated 3 out of 5 by Martin1972 Okay hotel
Average hotel, okay for business tarvellers, unless you want glutenfree toast and other glutenfree products. We had a suite, but there was no bath tube, only a small shower while the bathroom was big enough to have at least 2 sinks and a bath as well. Interios reminded me of 1970's. poolside is nice and staff is very friendly.
August 18, 2014
Rated 4 out of 5 by tiger12 Late occupancy of room
Despite advising that we would be arriving at approx 3.00pm our room was not available until 5.00pm which meant that we sat around waiting for it to become availbale. In fact it was only after intervention from another front desk member that we finally got in.
Other than this we enjoyed our 2 nights there and the room was a great size and comfotable
August 13, 2014
Rated 3 out of 5 by Bilici167 This hotel need renevetion
Hotel need good restaurant Manager, ı have breakfast package which is not good decision for me, you can not find antin got Eat on the buffet also there is No black tea,early gray tea and you Mustafa eat jam because you can not find HONEY ,these things are so simple to fınd evden one star Hotel in the world. So I have to pay 2 times for breakfast.
In the evening I ordered chivas regal on the rock,but they brought me something else , When I told them it is not chivas, they said they dont have 12 years so they decide give me another one?
showers and tubs are not useful if you compere What I pay is ???????
August 2, 2014
Rated 2 out of 5 by rustyboy The Hotel is dated and needs improvement
Feels dated, the hotel is dark, the carpet looks old and the rates are too high for what you get.
August 10, 2014
Rated 5 out of 5 by Tchad Incredible Birthday Weekend at W LA - Westwood
It was my wife's birthday and we stayed here with two other couples. The staff, hotel and surroundings were incredible. We felt very special and will always remember this weekend.
August 8, 2014
Rated 3 out of 5 by dg246 Great staff, poor management
The entire staff at the W Westwood is incredibly warm and accomodating, exactly what you want in client facing staff. However, the overall focus of management seems to be more on image and decor instead of basic hotel services and training. The past 2 months I've spent at the hotel, here are a few things I've noticed:
1) Most rooms I stayed in (all king suites) were in varying states of disrepair, whether it be moldy bathrooms, worn / ripped furniture, malfunctioning lighting, ripped sheets, etc. While it is great that there is a new art exhibit in the lobby, more attention needs to be paid to the basics.
2) While the staff is incredibly nice, they are relatively under trained. Check-ins often took 20+ minutes as the desk staff was unfamiliar with basic check in, or there would be only one person at the front desk for a line of 5-10 guests.
3) Room service was always incredibly slow. Even for a basic item, like a salad, it would often take more than an hour...despite being quoted 30-35 minutes. Likewise, food was routinely cold or overcooked by the time it reached the room. Recommend cutting down the number of room service options and instead refocusing on speed and quality.
4) Lack of any electrical outlets bedside
August 8, 2014
Rated 3 out of 5 by Excelsior Aging Hipster Needs to Lose the Ponytail
Good location. Strong food and beverage operation...special kudos to the nighttime bartender weeknights in NineThirty. Poolside service could be a little less indifferent. Valet parking operation well managed.
The decor is tired. The hallway carpets always needed vacuuming, It looks a little morning after. Time to update the rooms and the public spaces.
August 4, 2014
Rated 5 out of 5 by mbt1000 Great oasis in Westwood
Wonderful place to stay on the Westside. Great location, friendly staff, loved the pool, the restaurant, and the vibe. Will definitely be back.
August 4, 2014