Rated 1 out of 5 by jaryel Worst experience ever. Unhelpful staff. Dirty!!!!
Sink wasn't working properly. It took so long for the water to go down. Bath tub has some green dried mucus. Carpet was sticky.
Took almost 1 hour for the house keeping to come.
Out of sleepers, no extra towel, and the worst thing is the staff wasn't helpful at all. From the staff to the manager.
I hope they will do something better in the future.
Location is very prime!!
April 24, 2016
Rated 5 out of 5 by Smacdiego Best hospitality ever!
On check-in, Oleg asked if my wife and I came to Los Angeles for business or pleasure, and the answer I gave was neither, really. We came to seek lymphoma treatment for our 5 year old Doberman, Cammie. The best veterinary oncology hospital, VCA of West Los Angeles, is only 5 miles away--and Cammie was there overnight . I know...too much information. But Oleg also has a dog, and he was genuinely sympathetic regarding the nature of our visit. Somehow, we got a beautiful room on a high floor overlooking the pool, and were happy to be immersed in our stylish room in a beautiful boutique hotel to await news.
What really impressed me, after a few hours in the tropical pool surroundings, happened when we returned to the room. Oleg personally hand-delivered a "Bark Box" to us, with a handwritten note and welcome card. This Bark-Box is an awesome gift, with at least a half-dozen things that Cammie will love, and we felt it was a really outstanding gesture on the part of Oleg. We've stayed in boutique hotels in Hollywood and found them very nice. But THIS hotel has it all, and Oleg Z. Is the best--my wife was both touched, and thrilled to get our first Bark-Box here...and we got some good news from the vet, too. The pool bar looks lively down below...time to go enjoy the sunset. Thanks Oleg!
April 19, 2016
Rated 5 out of 5 by ChefNico Pleasant Stay
I should start by saying I came in late with no reservation. The staff at the front desk quickly worked with me in finding me a room that met My room requests. It was wonderful to arrive to an SPG property that goes above and beyond in customer service. One gentleman in particular Oley really went out of his way reminding me why I enjoy being an SPG member. Thank you Oley. No better way to start my night than with a cocktail. The bar staff is friendly as well. Great drinks!
April 18, 2016
Rated 4 out of 5 by Mbrad14711 Nice hotel, decent location
Location: A bit out of the way, but isn't everything in LA?
Room: Nice. Nothing special, but typical W design.
Facilities: Good gym (it's LA), very nice pool and poolside restaurant that's obviously a refurbishment from an earlier era. (Common thing in LA these days.) Nice Woo Bar, but it was empty when I was there..
Staff: Friendly, plenty of them. Pleasant poolside staff.
April 11, 2016
Rated 1 out of 5 by EZN1991 Very disappointing
Did not have beds requested, rate at check in on spg site lower than booked and front desk could not adjust, staff had no customer service orientation
April 10, 2016
Rated 2 out of 5 by Vger226 Not what it used to be
I've stayed at the W in Westwood many times over the last several years. Its high quality, location, and comfort have kept me returning time after time, year after year. However, my last stay there was pitiful. I was given a room with a view of a wall, and filled with noise from activities in the hotel. The door's key card did not function. It's annoying to wait in line at the front desk just to get a replacement key that works. Since the keys were problematic, I attempted to use their highly touted "keyless entry" with the SPG app on my iPhone. That also did not work. I spoke with the staff about this, and they told me that the keyless entry often doesn't work at this hotel. Pretty sad. The hot water in the shower was tepid at best. The elevators were filthy and slow. This location needs to get with the program and take care of their problems if they want to keep their clientele happy -- and coming back.
March 10, 2016
Rated 1 out of 5 by Saso50 Very rigid and insensitive indifferent staff
Asked for 2 hours early check in
Was offered a down grade without refund! As I prepaid my stay
Despite being SPG Gold and American Express platinum I was charged $350 every day for an upgrade where most descent hotels offers the upgrade as complementary
Room was noisy, missing coffee machine, when I asked to empty the bar I was told that the charge is $25 (never heard this before
No mention on the web about parking charge yet I was charged $49 daily
The room was huge but the closet is tiny with 4 hangers!
Cleaning staff entered the room WITHOUT knocking very Im private feeling
March 3, 2016
Rated 1 out of 5 by Saso50 This hotel has insensitive and indifferent staff
Despite my prior request for early check in I arrived at 1 pm and my suite was not ready the receptionist only offered to downgrade me to a ready room but could not refund me as I prepaid my stay!
When I asked for upgrade as a gold SPG MEMBER she insisted on charging me a penalty $350 daily as upgrade charge and had me sign for accepting as I was desperate for sleep
March 2, 2016