Rated 5 out of 5 by DCJohn Great staff, great location, happy to see it's under renovation
I've stayed at this hotel multiple times every month this year. The facilities were due for a renovation, so I am glad to see that happening (and will be even happier when it is complete).
The staff and location are superb. Staff are always attentive, warm and friendly. They really focus on positive experiences for guests.
The location allows for easy and nice walks into Westwood for dinner, and is also close to Target, CVS, Trader Joe's and Ralph's.
December 2, 2014
Rated 5 out of 5 by GNRKEIFFER Great Hotel in the Heart of Westwood
I have just completed a lovely stay at the W in LA/Westwood, and the stay was really beyond my expectations. I have stayed at W hotels before, and the staff at this property were more than accommodating. They are undergoing renovations, so we were upgraded to a suite to move us away from construction noise. This was very appreciated. The facilities are very nice, and as with all W hotels, the extra touches go a long way. The breakfast was great, and the staff in the restaurant were very helpful. The fitness facilities were clean and well-appointed. The only negative was another guest near our room made an inordinate amount of noise two nights in a row belligerently fighting with someone else. It went on for quite some time, and it was quite obnoxious and disruptive. This is not the fault of the hotel, but I would say the walls are somewhat thin because I felt I could hear all of that ruckus and most hallway activity. Overall, I had a great stay and I would definitely return.
December 4, 2014
Rated 1 out of 5 by JE1969 HOTEL STAY
I made reservation for 11/29/14 using my Starwood Gold number. Confirmation was made with Plat Amex. Upon arrival, the clerk insisted that my wife have the AMEX with her. I spoke to mgr and told him they ALWAYS e mail me authorization and accept my Corporate Law Firm AMEX which was the one on file and used before. Mgr refused to accept and was extremely rude to me. Another card was presented. No bell boys for assistance; loud air conditioning could not sleep. Was not advised of construction before
November 30, 2014
Rated 5 out of 5 by CAJIM Terrific hotel!
The W Hotel Westwood is under renovation, which is great. This has always been an outstanding hotel based on a very service orientated staff. Updating the physical structure of the hotel will only add to its appeal as a quality place to stay in the Los Angeles area.
December 2, 2014
Rated 2 out of 5 by MOOK tattered exhorbitance
This hotel used to be nice, with attention to detail and reasonable rates, good staff. Now, not so much. For $363.00/night we got a small suite on the fourth floor, on a light well. The floor was noisy. The bath sink didn't drain right. The toilet paper holder had been yanked out of the wall (maintenance said they couldn't fix it until we left). Maid forgot to leave drinking or wine glasses. We got one bar of soap but needed two for sink and tub. Furnishings look tattered. We were charged a "room revenue" of $50.00/day, and another $40.00 for what I don't know. Over $1200.00 for 3 nights in these conditions was unnacceptable. Won't be back...
March 11, 2013
Rated 3 out of 5 by 65gary staff very helpful
The $ 290.00 room was overpriced and tissue stuffed in the bathroom air vent for 2 nite stay. Bar liquor shelf had opened partially consumed bottle on display which i reported to avoid charges. All clocks in the room had wrong time and display art work was upside down. The hotel was being renovated and we were not told when we made reservations a week prior. The main restaurant was closed and the night club was closed. Breakfast of ham, eggs, potatoes and toast with coffee for two was $64.00 (outrageous!) ; valet parking was $38.00/night (outrageous!). This hotel does not even come close to my standards for a 4 star hotel.
November 14, 2014
Rated 2 out of 5 by ATXINBOS Amenities
This property sold out it's Backyard (restaurant, bar, pool and cabanas) to a private party without notifying paying guests. I am paying top dollar for this hotel because of its amenities. I expect them to be open for guests.
The unconcerned concierge had the nerve to casually tell me that the hotel often closes these areas as they are bought out by private parties.. Without apology, she said that they would arrange for me to spend the day by their sister hotel's pool for the day. My response would have been that they should pack up all of my things and move me permanently to their sister hotel. I received no apology whatsoever from the concierge. She should be fired. I plan to write a scathing letter to the manager of the hotel and to corporate relations expressing same. My recommendation is to NEVER book this hotel.
September 23, 2012
Rated 1 out of 5 by FrequentTraveler402 Poor Quality Control, good food
I liked the room. The food was really good. Service was excellent.
1. Climate control didn’t work. It was hot when I entered the room. The bellman offered to adjust the temperature. He turned the temperature down. Through the long sweaty night, the air conditioning didn’t come on. By morning I had turned the thermostat down to 60. The thermometer read 72. It was steamy.
2. The windows didn’t open, so no relief was available.
3. I informed the front desk of the in the morning. They sent up a repair person, who left a card saying that the problem was repaired. When I arrived back in the room, it was hot. The thermometer said 72, even though the thermostat was set to 60. This was true in both rooms of the suite.
4. That evening, I asked the front desk to repair it or move me. Right away, a friendly maintenance person came to the room. He explained, in a way I didn’t understand, why the climate system could not work and yet it was working as designed, and that the temperature setting on the thermostat was irrelevant and had nearly no effect on the system, something about coolant water needing to reset for many or all rooms at some other location other than my room. He opened the windows.
5. With the open windows, I was able to sleep eventually, on the second night.
6. I signed onto and paid for internet access in my room. It worked great for an hour before dinner. After dinner, I needed to upload some work to my office. But I could not sign on. There was no signal. I called the desk. They connected me to tech support. I spent about an hour with a friendly person. After an hour of her repeatedly restarting something at their end—there was and is nothing wrong with my computer, which connected perfectly in the lobby—she was able to get my computer connected for no more than a second or two before the signal disappeared again.
7. Every hotel is currently using the television as a revenue source. Yours, however, is unusually annoying. Every time the TV is turned on, I had to page through many different stops of pay services to get directly to regular free TV. Although there was a channel guide, there was no guide to what shows were on. There are no cable systems that don’t provide this.
8. There is a large, heavy, immobile round piece of furniture in the living room of the suite. It is not useful as a room-service table because it’s only about 15 inches high. Since it can’t be moved, it interferes with use of the room rather than enhances it. After the first time, I insisted that room service bring up a table with my order.
There is nothing about my experience I want to repeat. There is nothing about my stay that suggests a first-class hotel. I will be writing an online review, which will include the above.
April 20, 2012