洛杉矶西比佛利山庄 W 酒店

  • 美国
  • 加利福尼亚州,
  • 洛杉矶
  • Hilgard 大道 930 号
  • 邮政编码 90024
  • 地图

客房与房价

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.1 out of 5 by 361 reviewers.
Rated 3 out of 5 by Outdated Hotel For the price they charge does not worth it. Bathroom was very old, fan never work & odor was coming to room & you could here somebody doing his business. Bathroom sink was slow to begin, then over flowed, we called the front desk and had to wait a long time for plumer, the guy who came wasted so much time back & forth did not know how to fixeit that day. Next day they called outside for help & that time we left the hotel. over all was not Good! August 8, 2015
Rated 2 out of 5 by Concierge's service and attitude was awful; facility run-down The Concierge, Ms. K.C., made a dinner reservation for us at a restaurant that she suggested (not a place that we had ever heard of, being from the East Coast). She made the reservation without informing us that the restaurant had a strict no-shorts dress code. My 13-year-old son wore neat, tailored shorts with a button-down dress shirt, but we were not permitted to enter the premises. When I informed Ms. Concierge about this the next day, I politely said, "We didn't know about the dress code" (rather than say that she failed to inform us about the dress code). The Concierge sarcastically (and rudely) responded, "Well, I didn't know your son was going to wear shorts." I just said thank you and left. Her response should have been apologetic, or, at the least, she should have indicated that she forgot to inform us and that she would keep that in mind in the future. I was shocked by how rude her response was to me. The hotel rooms were dark, our air conditioner needed to be fixed, the drains in both sinks were slow, and the drain in the shower was clogged (leaving us with a tub full of water after showers). The engineer did not really fix the drains, he simply removed the drain stopper in the shower -- that was his solution. Poor service overall for what is supposed to be a quality hotel. Meredith at that front desk was terrific, though, and we thank her. August 3, 2015
Rated 5 out of 5 by You will like this hotel i have been coming to this hotel for at least 10 years (probably 15) and seen it through at least three refurbs. For me it's the best hotel in LA. 1) the staff here is really good. They execute with a smile and they actually know my preferences 2) the new refurb is tasteful and relaxing. While I really liked the previous set up, the new one has added a nicer looking set of furniture and televisions. 3) the lobby is more inviting and the lounge is more accessible. 4) the location is great. I can walk to the village for meals, hike through the Westwood neighborhood as well as UCLA, grab a cab to the beach everyday (take Willshire vs the freeway). Your also close to Beverly Hills, century city, Venice, Santa Monica and Hollywood. 5) it's relaxing because everything works. The Internet is fast, the TV's always works, if there is an issue, it's fixed and you know that the person your dealing with is genuine. It's a great hotel, in a great location and it's got great people. July 26, 2015
Rated 4 out of 5 by Nice hotel staff and service at valet, front desk, pool and Taylor Lee, sales mgr, were all great The rooms are nice and big The pool is small but nice The location is convenient to west LA Overall very nice July 21, 2015
Rated 5 out of 5 by Wonderful Hotel Experience From its perfect/central location, trendy decor, quaint pool with intimate bar and restaurant, to its spacious room with separate sitting area, super comfy bed, and large bathroom (top notch amenities), this is definitely the place to stay! Staff goes out of its way to assure your visit is memorable - Highly recommended for your next visit to West Beverly Hills - July 14, 2015
Rated 5 out of 5 by Exceptional Surprise Staff was excellent. Location was excellent. Rooms were large with very comfortable beds. This was one of the better hotels I've visited for service and overall experience. I highly recommend the property. July 5, 2015
Rated 1 out of 5 by Horrible service dirty So much to say. So so so disappointed. Was excited to stay here after I heard they were opening an STK here and did a big renovation. Well seems like the renovation is not over. I am an AMEX SPG and ONLY stay at Starwood hotels, mostly W but they have really been lacking lately (talking about you Lakeshore!). Although the renovation is gorgeous, the hotel is dirty! The customer service is just ok. I checked in and Juan was very accommodating. He even called rosa to make sure the room was ready. Great. Got to the room and the ceiling was missing, water was dripping, industrial silicone gun just chilling there and the air filter on my bed. I called, Juan switched be to a suite (thanks!) but the suite was dirty, lights didn't work, phone was filthy, left over makeup remover pads and a freaking MURPHY BED (is this the 1970s?!) that was broken. Walls dinged, dirty toilet with PEE! This room has not been cleaned! And what do I get for my inconvenience?!? 500 SPG points and a free drink! Yea not cool for the amount of money I paid and my status. I expected a free night not freaking points so I can stay here again! Stay away! Beautiful entrance and decor but that's it! Not cool W, not cool! Look at my photos on Yelp and you judge. July 3, 2015
Rated 5 out of 5 by Food & Beverage We have dinner both nite at the Backyard. Our waiter Mr.Derek Caldwell was excellent. He gave us a service to remember...very promt, very polite and friendly. Such a warm welcome..especialy, when he said, " Happy fatherday" That make our day. We are very happy."Derek Caldwell " He's the BEST. June 30, 2015
  • 2015-09-01T11:47:22.633-05:00
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